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Contract Number 210169616476
Card Number 764 717 195
MultiRoom Number
First NameMr. William. / CAROL
Last NameArkwright
Address22b, The Chase
AddressWickford
Address
Town / CityEssex
PostcodeSS12 9EX
Telephone01663 774 716
Maiden NameGeldart
Sky PasswordSky
Date of Birth1965-11-14 00:00:00
e-Mailw.ark@post.alderney.ws
Sky Card Number764 717 195
Prev Sky Card Number603 331 703
Host Fee Paid2017-01-13 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2016-06-21 12:01:56
Modification Date2019-01-17 00:57:54
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamearky13579
MySky Passwordpaperclip
Contract StatusInactive



2019-01-17 00:39:42     WE ARE GIVING THIS CUSTOMER A REPLACEMENT CARD 792 193 799 IS REPLACING CARD 764 717 195



2019-01-10 23:14:34     HOST WAS DUE OCTOBER 2018 ON OLD CARD AND IT WAS MISSED I HAVE TAKEN IT TODAY AND IT WILL BE DUE AGAIN OCTOMER 2019 Your transaction was successful. Transaction information Transaction ID 9805464610794402E Date and time 11-Jan-2019 00:13:12 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7762 Total £120.00 GBP



2019-01-10 11:08:09     Debbie requested that I try again to get this card on. I have wasted yet another 30 mins only to be told the same thing as twice before. It will not be activated until the debt agency has cleared it with Sky.



2019-01-06 21:48:27     STILL NOT ON



2019-01-04 00:13:04     I HAVE EMAILED CUSTOMER AND TOLD HIM I NEED TO GET ANOTHER CARD I WILL MESSAGE SASCHA AND ASK HIM TO HAND A REPLACEMENT CARD INTO THE BAR



2019-01-03 15:44:48     It would seem that once Sky send the OB account to a debt collection agency it has to be cleared with them before Sky can do anything further. They say there's nothing they can do until the agency give them the okey-dokey!



2019-01-03 09:02:50     STILL NOT ON



2018-12-31 08:44:25     STILL NOT ON



2018-12-30 12:03:10     Still not on



2018-12-28 16:14:27     CHECKED MYSKY STILL NOT RESLOVED



2018-12-27 10:48:39     Added dummy d/d with Sky **99 **28



2018-12-27 09:24:28     Another 40 mins trying to sort this one out! Sky say their DTH compliance team want some sort of corroboration from the bank? Could be another 6 days!! Couldn't cancel or get refund and Sky suggested doing a charge-back on the payment.



2018-12-20 21:25:13     January sub paid Your transaction was successful. Transaction information Transaction ID 8S5661496B7849609 Date and time 20-Dec-2018 22:24:55 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7762 Total £74.80 GBP



2018-12-20 11:54:29     20/12/2018 CARD PAYMENT TO SKY SUBSCRIPTION,165.10 GBP ON 16-12-2018 £165.10



2018-12-20 07:08:51     CUSTOMER VERY UNHAPPY THIS HAS NOT BEEN RESOLVED BOARD FOR STEVE TO CALL AGAIN TODAY IF I WERE THE ACTUAL CUSTOMER I WOULD BE FURIOUS PAYING THE VERY LARGE OB SKY TOLD ME AT THAT TIME VIEWING WOULD BE ON STRAIGHT AWAY AND IT IS NOW 5 DAYS LATER NO VIEWING



2018-12-19 15:50:32     ACCOUNT STILL NOT ON



2018-12-18 13:27:34     Issue not resolved. Came back from one dept. now sent to DTH compliance Team & they can take 7 days! I've made the calendar for Thursday 20th to recheck.



2018-12-16 17:41:19     WHEN THIS ACCOUNT SORTED PREMIER SPORTS WILL NEED ADDED WITH CUSTOMERS CC BT ALSO TO BE ADDED TAKE PAYMENT FOR HD FOR ONE YEAR ON LAST CARD (IRISH YOUR PAYMENT DETAILS WERE ON ACCOUNT) BT NEEDS PAID ONE YEAR UPFRONT BEFORE THIS CAN BE ACTIVATED PLEASE PAY WITH CARD 7762



2018-12-16 17:22:32     DECEMBER SUB PAID Your transaction was successful. Transaction information Transaction ID 4RP838793Y889612T Date and time 16-Dec-2018 18:22:11 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7762 Total £74.50 GBP



2018-12-16 17:20:00     PAID OB WITH SANTANDER AND ADDED SAME Payment received 16 Dec -£165.10



2018-12-16 17:15:46     FULL BALANCE NEEDS PAID £165.10 £114.35 CREDIT ON ACCOUNT FOR NEXT BILL ENTERTAINMENT PLUS SPORTS HD MONTHLY COST £40.00 18 MONTH CONTRACT I HAVE ADDED SANTANDER DD Payment method: Direct Debit Account holders name: MR W Arkwright Account number: ****6038 Sort code: ****28 I WILL SET UP MONTHLY SUB PAYMENTS AND TAKE THE SUB FOR DECEMBER I HAVE CHANGED SKY SUB TO 10TH MONTH SKY ADVISER COULD NOT REACTIVATE THIS NEEDS TO GET SENT TO ANOTHER DEPARTMENT I WILL CALL SKY TOMORROW AFTER 5 TO MAKE SURE REACTIVATED AND PAIR CARD TO BOX



2018-12-16 09:50:40     DETAILS FOR REACTIVATION Barstool 3 CC TO BE USED 4974 9243 0641 7762 (08/20). CVC 437 BOX DETAILS 4F310B 0374783437B PACKAGE Original + Sports + HD. PLUS BT SPORTS SETANTA WAS NOT PAID BY US ON OLD CARD SO I WILL LET HIM KNOW BT NEEDS TO BE PAID A YEAR UPFRONT



2018-12-14 18:36:06     CALLED SKY TO UPGRADE BUT THEY WOULD NOT REACTIVATE WITHOUT PAYING FULL OB I WILL CALL AGAIN TOMORROW MAYBE SOMEONE DIFFERENT WILL GIVE OFFER



2018-12-08 08:28:33     I HAVE EMAILED TO ASK IF THIS IS THE NEW CC 4974 9243 0641 7762 08/20 437 PACKAGE REQUIRED Original + Sports + HD.



2018-12-08 08:20:30     OB ON THIS ACCOUNT £165.10 Unpaid amount carried to 3 Dec - 2 Jan View next bill £165.10 LAST BILL PAID TO SKY WAS JULY THE OB LOOKS LIKE 3 MONTHS UNPAID CARRIED FORWARD NEED TO CALL SKY TO FIND OUT HOW MUCH WE NEED TP PAY IF BALANCE IS WAIVED ADD CUSTOMWERS CC I DO NOT HAVE A CVC CODE FOR CUSTOMER SO IF ANY BALANCE NEEDS PAID WE WOULD HAVE TO PAY WITH SANTANDER



2018-12-02 14:56:54     THIS CARD 764 717 195 IS REPLACING AN IRISH CARD 818 178 998 CUSTOMER PAID FOR SKY AND SETANTA WITH THEIR OWN CC NEED TO REINSTSTE account on Original + Sports + HD. with client's CC. 4974 9243 0646 4558 10/21 4F310B 0374783437B HOST WAS MISSED IT WAS DUE OCTOBER 2018



2018-11-14 15:15:41     James has delivered these cards to Colin Fitzsimons 755725157 755902301 764717195



2018-07-01 21:34:26     01-07-18 at 07:40 SEND CARD TO JAMES KIMBERLY HE HAS REQUESTED 12 CARDS FULL PACK FOR 3 MONTHS I HAVE INVOICED HIM Invoice no.: 0858 Invoice Date: 29 Jun 2018 Due date: 29 Jun 2018 Amount due: £5,814.00 12 sky cards 12 £180.00 £2,160.00 3 Months sky subscription for 12 cards Full pack HD 12 £304.50 £3,654.00 Total £5,814.00 GBP THIS INVOICE INCLUDES 20% COMMISSION TO BE DEDUCTED FROM JAMES ACCOUNT



2018-07-01 21:34:10     OB ON ACCOUNT Make a one-off payment of £50.75



2018-04-18 12:32:43     CARD SENT TO SPAIN



2018-04-06 10:57:53     new card arrived in office 764 717 195



2018-04-05 14:16:50     05/04/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210169616476, MANDATE NO 0583 £40.75



2018-04-03 09:57:19     Card reordered, dummy d/d added & changed address from 43, 61 Buxton Rd, Disley, Stockport SK12 2DZ



2018-03-23 07:21:12     Good day, the Customer wishes to cancel, please cancel, cheers Banny Hi Banny, This account is in a balance for the March Sky sub, can you ask your customer for CC details to clear the debt then we can cancel the account Thanks Carol



2018-03-22 13:48:38     Hi Banny, Do you have customer details for this one? CC has expired and need new details. Thanks, Jeni



2018-03-22 12:15:13     March sub declined. CC expired 02/12. Tried exp date of 02/21 but didnt go through. Email to board for new CC. Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2018-03-05 15:13:04     05/03/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210169616476, MANDATE NO 0583 £39.00



2018-02-23 09:10:19     Feb sub paid Your transaction was successful. Transaction information Transaction ID 31J205358H2174829 Date and time 23-Feb-2018 10:10:20 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £80.80 GBP



2018-02-05 10:25:01     05/02/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210169616476, MANDATE NO 0583 £39.00



2018-01-25 12:25:49     Jan sub Your transaction was successful. Transaction information Transaction ID 7N81877216748280W Date and time 25-Jan-2018 13:26:14 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £80.80 GBP



2018-01-04 15:26:41     04/01/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210169616476, MANDATE NO 0583 £39.00



2018-01-02 22:46:47     2018 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 39B9862328352980T Date and time 02-Jan-2018 23:46:35 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £120.00 GBP



2017-12-20 18:32:42     dec sub Your transaction was successful. Transaction information Transaction ID 5A656463EC480133P Date and time 20-Dec-2017 19:31:23 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £80.80 GBP



2017-12-05 15:02:36     05/12/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210169616476, MANDATE NO 0583 £39.00



2017-12-04 09:33:30     03/11/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210169616476, MANDATE NO 0583 £37.34



2017-11-28 11:55:52     nov sub Your transaction was successful. Transaction information Transaction ID 2T4962255J6973703 Date and time 28-Nov-2017 12:55:38 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £80.80 GBP



2017-10-24 16:34:27     oct sub Your transaction was successful. Transaction information Transaction ID 1RH44084KF9510047 Date and time 24-Oct-2017 16:31:42 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £80.80 GBP



2017-10-19 10:55:32     Offer - 50% off for 12 months. 3/11/17 - £37.34 3/12/17 - £39.00



2017-10-04 15:10:52     04/10/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210169616476, MANDATE NO 0583 £32.00



2017-09-27 11:04:22     sept sub Your transaction was successful. Transaction information Transaction ID 1YR54218307340210 Date and time 27-Sep-2017 11:02:17 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £80.80 GBP



2017-09-06 11:19:56     05/09/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210169616476, MANDATE NO 0583 £32.00



2017-08-27 23:43:04     AUGUST SUB PAID Your transaction was successful. Transaction information Transaction ID 1HE02698L8355333T Date and time 27-Aug-2017 23:41:09 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £80.80 GBP



2017-08-04 17:17:03     03/08/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210169616476, MANDATE NO 0583 £32.00



2017-07-25 10:02:22     july sub Your transaction was successful. Transaction information Transaction ID 78U56094UW490412M Date and time 25-Jul-2017 10:00:19 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £80.80 GBP



2017-07-06 03:15:28     05/07/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210169616476, MANDATE NO 0583 £32.00



2017-06-26 20:11:49     june sub Your transaction was successful. Transaction information Transaction ID 59133646HP041374K Date and time 26-Jun-2017 20:10:13 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £80.80 GBP



2017-06-05 21:48:43     05/06/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210169616476, MANDATE NO 0583 £32.00



2017-05-25 14:52:24     may sub Your transaction was successful. Transaction information Transaction ID 15S76995BC4599520 Date and time 25-May-2017 14:50:57 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £80.80 GBP



2017-05-05 21:28:30     04/05/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210169616476, MANDATE NO 0583 £32.00



2017-04-25 17:53:07     april sub Your transaction was successful. Transaction information Transaction ID 9C9100327M3484539 Date and time 25-Apr-2017 17:51:51 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £80.80 GBP



2017-04-06 15:35:08     05/04/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210169616476, MANDATE NO 0583 £32.00



2017-03-28 11:05:25     march sub Your transaction was successful. Transaction information Transaction ID 83W58159AK9560238 Date and time 28-Mar-2017 11:04:03 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £80.80 GBP



2017-03-05 23:07:18     03/03/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210169616476, MANDATE NO 0583 £32.00



2017-02-27 10:54:24     feb sub Your transaction was successful. Transaction information Transaction ID 1JD220855V072322F Date and time 27-Feb-2017 11:49:50 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £80.80 GBP



2017-02-03 11:15:04     03/02/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210169616476, MANDATE NO 0583 £32.00



2017-01-26 14:13:32     jan sub Your transaction was successful. Transaction information Transaction ID 5F6425354C9422020 Date and time 26-Jan-2017 15:12:57 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £80.80 GBP



2017-01-13 11:16:54     host fee paid Your transaction was successful. Transaction information Transaction ID 0W339097FP431520K Date and time 13-Jan-2017 12:16:04 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £120.00 GBP



2017-01-09 13:40:10     05/01/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210169616476, MANDATE NO 0583 £32.00



2016-12-28 17:12:28     DECEMBER SUB PAID Your transaction was successful. Transaction information Transaction ID 0G2654741P303245D Date and time 28-Dec-2016 18:11:13 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £80.80 GBP



2016-12-09 11:19:33     07/12/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00210169616476, MANDATE NO 0583 £8.30



2016-11-28 07:35:24     NOVEMBER SUB PAID Your transaction was successful. Transaction information Transaction ID 2UN57882RU333484W Date and time 28-Nov-2016 08:34:25 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6373 Total £80.80 GBP



2016-11-23 19:10:25     BILLING AND OFFER INFO Total due 3 Nov £80.30 Total due 3 Dec £8.30 UPCOMING SUBS 03 January £32.30 03 February £32.30 03 March £32.30 CUSTOMERS CC AT SKY Your current payment details Payment method: Credit Card Card type: VISA Card number: ************6373 Expiry date: 02/2018 SANTANDER ADDED Your current payment details Payment method: Direct Debit Account holder name: MR W Arkwright Sort code: **-**-28 Account number: ******38 ADMIN DONE TO TAKE MONTHLY SUBS FROM28TH NOVEMBER 603 331 703 28th £80.50 4751 3200 0084 6373, 2/18 283. ADMIN DONE TO TRY FOR YEARLY OFFER



2016-11-18 09:23:23     .



2016-11-18 09:23:23     Reactivated account with 60% off for 12 months = £32



2016-11-11 13:30:11     Cancelled account to reactivate in a week with maximum discount.



2016-06-21 12:21:02     Was a TSW card. On full pack and HD paid with c-c 4751 3200 0084 6373, 2/18 283. Host paid.