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Contract Number 630190974778
Card Number 616 044 848
MultiRoom Number
First NameMrs Helen & Steve
Last NameBurns
Address476 THE CHASE
Address
Addresswickford
Town / Cityessex
Postcodess12 9ex
Telephone07531905972
Maiden NameMCCALLISTER
Sky Passwordstrawberry
Date of Birth1963-05-27 00:00:00
e-Mailh.burns@post.alderney.ws
Sky Card Number616 044 848
Prev Sky Card Number
Host Fee Paid2018-10-10 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2014-09-09 17:10:16
Modification Date2019-10-30 20:51:13
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamehelenbee11
MySky Passwordchicken78
Contract StatusViewing Abroad



2019-10-02 05:56:56     Dummy CC added Payment method: Payment Card Payment type: MasterCard Name on card: Mrs Helen & Steve Burns Card number: **** **** **** 0910 Expiry date: 07/2022



2019-10-01 18:25:22     CALLED SKY TO CHASE THIS REORDERED CARD UP TECHNICAL ISSUE WITH ACCOUNT NEED TO WAIT TILL TOMORROW TO SORT OUT POSSIBILY VA



2019-09-18 13:16:23     reordered card



2019-09-16 18:06:11     16/09/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £27.00



2019-08-16 11:42:38     16/08/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £27.00



2019-07-16 11:04:20     16/07/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £27.00



2019-06-17 11:40:58     17/06/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £27.00



2019-05-16 11:12:15     16/05/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £27.00



2019-04-16 12:50:10     16/04/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £27.00



2019-03-18 13:13:12     18/03/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £25.00



2019-02-19 19:36:51     18/02/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £25.00



2019-01-16 16:11:08     16/01/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £25.00



2018-12-17 19:48:18     17/12/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £25.00



2018-11-20 16:43:49     Banking info Paid a year upfront November 2018 - November 2019 Family + HD £459.80 FOR 11 MONTHS £41.80 /month



2018-11-16 09:41:24     16/11/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £27.50



2018-10-25 14:51:58     host fee and year upfront paid 23/10/2018 TRANSFER FROM 1/URBAN , ANDRE 2/SPOECKER WEG. REF: 0015 2242 696 0177356 £6,966.30



2018-10-16 15:31:16     Removed sports channels as requested - 31 days. I have removed Kids and Box Sets for a greater discount but if the customer complains reinstate as necessary. There is no fee. New monthly payment is £25.00. New 18 month contract a one-off £10 admin fee applies next month. Calendar made.



2018-10-16 11:52:41     16/10/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £58.30



2018-10-12 08:09:41     INVOICE FOR 2018 TO 2019 SENT Invoice 12 Oct 2018 Invoice Number: 9963 To: Satfocus service@satfocus.de 11.00 Host fee 1st November 2018 to 1st November 2019 £100.00 PER ACCOUNT TOTAL £1100.00 611 884 206 Family Sports HD November 2018 £73.50 11.00 MONTHS 611 884 206 Family HD package December 2018 to end of October 2019 £459.80 616 044 848 Family Sports HD November 2018 £73.50 11.00 MONTHS 616 044 848 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 759 494 586 Family Sports HD November 2018 £73.50 11.00 MONTHS 759 494 586 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 618 929 947 Family Sports HD November 2018 £73.50 11.00 MONTHS 618 929 947 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 618 112 528 Family Sports HD November 2018 £73.50 11.00 MONTHS 618 112 528 Family HD package December 2018 to end of October 2019 £41.80 MONTH TOTAL £459.80 701 226 748 Family Sports HD November 2018 £73.50 11.00 MONTHS 701 226 748 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 701 460 321 Family Sports HD November 2018 £73.50 11.00 MONTHS 701 460 321 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 703 011 411 Family Sports HD November 2018 £73.50 11.00 MONTHS 703 011 411 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 703 012 104 Family Sports HD November 2018 £73.50 11.00 MONTHS 703 012 104 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 703 014 563 Family Sports HD November 2018 £73.50 11.00 703 014 563 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 617 173 083 Family Sports HD November 2018 £73.50 11.00 617 173 083 Family HD package December 2018 to end of October 2019 £41.80 PER MONTH TOTAL £459.80 Total £6966.30



2018-10-12 07:31:51     SATFOCUS WANT TO RENEW FOR ANOTHER YEAR BUT WANT SPORTS REMOVED BOARD TO REMOVE SPORTS NEW INVOICE SENT



2018-09-17 12:05:43     17/09/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £58.30



2018-08-16 14:15:52     16/08/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £58.30



2018-07-18 21:08:30     18/07/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £58.30



2018-06-18 12:46:23     18/06/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 _ 58.30



2018-05-16 21:02:59     16/05/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £58.30



2018-04-22 23:11:17     18/04/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £58.30



2018-03-16 08:51:00     16/03/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £56.37



2018-02-19 10:40:44     16/02/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £56.37



2018-01-17 14:56:41     17/01/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £56.37



2017-12-18 11:29:26     18/12/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £56.37



2017-11-17 09:31:48     16/11/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £56.37



2017-10-18 15:28:05     18/10/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £56.37



2017-10-12 08:59:40     INVOICE PAID 06/10/2017 TRANSFER FROM 1/URBAN , ANDRE 2/SPOECKER WEG. REF: 0015 2242 696 0113392 £10,538.00 £858.00 IS £71.50/MONTH FOR PACKAGE PLUS £100 HOST FEE



2017-09-25 17:12:48     SATFOCUS WISH TO RENEW ACCOUNT FOR ANOTHER YEAR Invoice 25 Sep 2017 Invoice Number: 9783 To: Satfocus service@satfocus.de 11.00 ANNUAL HOST FEE NOVEMBER 2017 TO NOVEMBER 2018 100.00 TOTAL 1100.00 703 011 411 616 044 848 703 014 563 701 226 748 703 012 104 618 112 528 617 173 083 618 929 947 611 884 206 617 498 415 701 460 321 Renewal - Family + Sports + HD : November 2017-November 2018 858.00 9438.00 Total £10538.00



2017-09-18 21:47:13     8/09/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £33.12



2017-08-24 14:47:56     Offer - £50pm for 18 months + £22 credit. Calendar made.



2017-08-18 16:02:08     16/08/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £71.50



2017-07-20 22:26:50     18/07/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £52.27



2017-06-20 14:28:09     16/06/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £48.57



2017-05-17 17:23:59     17/05/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £48.57



2017-04-21 19:33:41     20/04/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £48.57



2017-03-17 17:25:01     16/03/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £48.57



2017-02-17 12:44:23     16/02/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £48.57



2017-01-18 14:58:32     18/01/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £48.57



2016-12-16 10:05:16     16/12/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £48.57



2016-11-22 14:56:50     16/11/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £48.57



2016-10-19 10:58:53     18/10/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £48.57



2016-10-10 15:03:44     Invoice Number: 9426 - PAID Host fee. £100.00 Renewal of card 616 044 848 Family,Sports HD November 2016 to November 2017 £858



2016-09-28 12:01:00     Invoice Number: 9426 - Awaiting payment. Host fee. £100.00 Renewal of card 616 044 848 Family,Sports HD November 2016 to November 2017 £858



2016-09-16 13:11:50     16/09/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £48.57



2016-08-17 10:20:44     17/08/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £48.57



2016-08-11 15:20:09     OFFER - 35% Off for 12 months



2016-07-19 13:58:35     18/07/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £48.57



2016-06-16 08:39:40     16/06/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £48.57



2016-05-18 10:22:45     18/05/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £46.84



2016-04-18 12:20:52     IRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £45.22



2016-03-17 10:39:55     16/03/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £45.2



2016-02-17 09:10:08     17/02/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £30.30



2016-01-19 09:57:44     Offer-35% off TV for 8 months = £45.22



2016-01-18 09:33:07     18/01/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £61.75



2015-12-18 09:31:03     16/12/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £57.25



2015-12-04 10:55:48     Invoice Number: 8343 PAID Host fee. £100.00 Renewal of card 616 044 848 Family,Sports HD November 2015 to November 2016 £801.00



2015-11-19 09:41:42     Offer - £5 off sports for 12 months. offer ends 18/11/16



2015-11-18 09:30:27     18/11/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £66.25



2015-10-16 10:23:34     16/10/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £59.25



2015-10-02 10:43:16     Invoice Number: 8343 awaiting payment Renewal of card 616 044 848 Family,Sports HD November 2015 to November 2016 £801.00



2015-09-30 16:58:18     EMAILED ANDRE TO ASK IF CUSTOMER WANTS TO CONTINUE FOR ANOTHER YEAR



2015-09-16 10:15:20     16/09/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £59.07



2015-08-18 12:29:04     18/08/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £56.62



2015-07-17 14:16:03     16/07/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £56.62



2015-06-17 09:46:05     17/06/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £56.62



2015-05-19 11:16:58     18/05/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630190974778, MANDATE NO 0170 £54.56



2015-03-18 12:38:27     HD HALF PRICE FOR 6 MTHS SPORTS 17.50 FOR 6 MTHS APRIL,S BILL 43.15 16 MAY-15 JUNE 54.56 JUNE-SEPT 56.62 NEED TO CALL BACK FOR DEAL IN SEPT ANN



2014-11-24 14:37:40     CARD SENT TO SATFOCUS INVOICED FOR FAMILY, SPORTS AND HD FOR 1 YEAR SANTANDER ADDED HOST AND SUBS DUE NOVEMBER 2015 Invoice 05 Nov 2014 Invoice Number: 6719 To: Satfocus service@satfocus.de From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 5.00 Mini sky HD Boxes 50.00 250.00 10.00 Card activation fee 100.00 1000.00 10.00 10 Sky card for one year subscription Family,Sports and HD 756.00 7560.00 Total £8810.00 Then a note to say invoice paid by bank transfer and add incoming payment in £756 card fee and years sub paid , invoice 6719



2014-11-21 10:21:00     Repaired again online and called Sky 616 044 848 4F7002 0363635427A Hold stand by button to switch box off remove power cable remove card switch box bk on when all powered up go o channel 998 insert viewing card This should get viewing working. If not need to do a software download.



2014-11-20 19:11:08     ANDRE EMAILED CHANNELS NOT YET ACTIVE PAIRED CARD AND BOX ONLINE Viewing card almost paired It may take two hours for the pairing to take effect



2014-11-20 09:24:50     Repaired box and card again.



2014-11-18 12:50:45     Paid OSB : £43.50. Payment date : 16th Family with Sports and HD : £62.75 Added Santander. Box details : 4F7002, 0363635427A



2014-11-11 16:53:03     CARD OUT TO ANDRE AS STOCK



2014-10-07 13:55:12     £43.50 osb Important information about your account We currently have no payment details stored for you For uninterrupted TV viewing, please update your payment method. Understanding your bill Hide Any changes you have made to your account will be reflected in this bill Payment due date changed Your payment due date has changed from the 30th to the 16th of the month. As a result, your bill now covers a different bill period and may be higher than usual. The following bill will return to the original amount. Changes to your subscription may show products appearing multiple times on your bill; some of these entries may be credits to your account. Look closely at the billing dates for each product to confirm how you are being charged. Amount owing from last bill £22.00 Sky TV Show£21.50 Payment due on 16 Oct £43.50 Please ensure full payment reaches us by 16 Oct.



2014-09-23 16:54:04     Your current address 34 HILLCREST ROADGLASGOWG716QX Your new address 476 The ChaseWICKFORDEssexSS12 9EX



2014-09-17 10:46:06     Claim your reward We like to offer our customers the best of Sky, and that includes giving you great stuff that you'll love. £100 Marks and Spencer eVoucher Success. We'll get your reward ready and sent to: h.burns@post.alderney.ws Please expect your reward within 5 working days.



2014-09-16 15:14:20     BOX SENT TO Ari Maki-Viinikka Betgenius Estonia Tartu mnt 63 Tallinn 10115 Estonia Ph: +372 5101747 (Ms Madli Mirme)



2014-09-16 13:03:13     CARD ARRIVED FROM ALAN BOX RECEIVED INFORMATION SENT TO SOLTANE FOR ACTIVATION CARD 616 044 848 VERSION 4F3127 VERSION 0382605950 8 RECEIVER ID C 3456 C9E9



2014-09-09 17:11:43     card ordered by digital supervision BASIC £100 M AND S VOUCHER PAYMENT DETAILS 5118 4420 6656 0337 04/17 98 630190974778 voucher for LB friend calendar to change address in 3 weeks