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Contract Number 630135316697
Card Number 564 756 781
MultiRoom Number
First NameMISS ADELE
Last NameSMART
Address116 SOUTHCOTT HOUSE
AddressBRAYE STREET
AddressALDERNEY
Town / CityGUERNSEY
PostcodeGY9 3XT
Telephone01481 711 202
Maiden NameWISHART
Sky PasswordBLUE
Date of Birth1970-07-17 00:00:00
e-Mailasmart@post.alderney.ws
Sky Card Number564 756 781
Prev Sky Card Number
Host Fee Paid
Host Fee Due2000-01-01 00:00:00
Create Date2012-02-23 12:52:29
Modification Date2013-05-13 21:19:51
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernameasmart99999
MySky Passwordpaperclip5
Contract StatusOutstanding Balance



2013-05-19 18:39:00     INVOICE 2998 DELETED AS THIS ACCOUNT IS INACTIVE



2013-05-11 14:15:08     Host fee due date was 28-06-2013



2013-05-11 14:14:10     Tried to pay the balance with both cards we have on file but both declined. 4599 8882 4054 6026 Exp. 11/15 CCV: 104 4599 8883 7928 4794 exp: 11/17 009



2013-04-17 15:48:33     tried to downgrade but there is an osb £101.48



2013-04-15 15:05:42     Check your information Some of your information may be missing or incomplete. Please check the following items: You have entered an invalid or partial credit or debit card number. Please check your entry and try again.



2013-04-15 15:02:24     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2013-04-07 18:40:06     Hi Sarah/Enrique, We tried to take your annual host fee of £100 today but unfortunately the credit/debit card card declined. Please advise. Regards Chris



2013-04-07 18:30:43     15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2013-04-07 18:19:05     Invoice 07 Apr 2013 Invoice Number: 2998 To: 564 756 781 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 564 756 781 100.00 100.00 Delete Edit Total £100.00



2012-12-10 12:11:47     resent signals as customer had osm call to upgrade The version is: 4F0806 Serial: 0149279383 Model: 550.060



2012-12-10 11:56:19     need to do procedures to get box working



2012-12-08 17:11:10     Hi Sarah, What is the message you are getting onscreen , your account is all up to date and showing no problems at sky end. You could try and do a software download to see if this reboots your system. Software Download Disconnect the Sky box from the electrical supply. Press and hold the back up button of the Sky box while re connecting the electrical supply. Keep holding the back up button (up to around 20 seconds) until the screen goes black with white text ?Updating system software. Do not disconnect?. Wait 10-15 minutes until the text disappears, at this point the box has gone into standby mode. Wait a minute or so and then, using your remote control, switch the box on. Let me know. Regards, Carol



2012-12-08 17:10:24     Hi Jeni, I Have been trying to turn back on our skybox however all channels show the message: There is a problem with your viewing card. Hence I am not able to use my supscription ? can you please double check? Thank you Kind regards Sarah



2012-12-08 17:07:06     Payment due on 05/11/12 £43.00 Payment Received 05/12/12 £43.00 CR Account balance £0.00



2012-12-05 16:01:33     paid osb £43 with cust cc added same 4599 8883 7928 4794 exp: 11/17 009



2012-12-05 15:10:51     tried to pay osb for customer but declined twice 4599 8882 4054 6026 Exp. 11/15 CCV: 104



2012-05-15 15:32:42     Paid off OSB with cust cc and added details to acc (284794) all channels should be back on.



2012-05-15 13:43:34     Your Sky TV service is suspended Please pay £38.92 and then update your payment method



2012-05-04 15:59:01     cc declined for £38.92 osb ( 4021)



2012-05-04 14:02:28     THIS CARD WAS SENT TO EDDIE TO REPLACE 563 846 633 Your Sky TV service is suspended Please pay £38.92 and then update your payment method Understanding your bill Any changes you have made to your account will be reflected in this bill Payment due date changed Your payment due date has changed from the 19th to the 5th of the month. As a result, your bill now covers a different bill period and may be higher than usual. The following bill will return to the original amount. You have removed Sky TV from your subscription You may receive a credit on your bill for the services you have removed (as you pay your subscription a month in advance). Help understanding my bill Product change(s): 21/03/12: removed Entertainment 21/03/12: added Entertainment Extra with Movies 04/05/12: removed Entertainment Extra with Movies 04/05/12: removed Sky+ Subscription We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled. Changes to your subscription may show products appearing multiple times on your bill; some of these entries may be credits to your account. Look closely at the billing dates for each product to confirm how you are being charged. Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £58.42 Billing Period Charges Discounts Sky+ Subscription 05/04/12 - 04/05/12 £0.00 Entertainment Extra with Movies 05/04/12 - 04/05/12 £41.00 Credit for Cancellation of Entertainment 21/03/12 - 04/04/12 £2.42 CR Entertainment Extra with Movies 21/03/12 - 04/04/12 £19.84 Sky TV total: £58.42 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 05/04/12 - 05/04/12 £0.50 Additional Charges total: £0.50 Credit Adjustment 31/03/12 £5.00 CR Credit Adjustment 29/03/12 £15.00 CR Payment due on 05/04/12 (Updated) £38.92 Your bill is overdue. Please make a payment as soon as possible. Make a payment Credit Card Declined 03/04/12 £38.92 CR Payment Received 02/04/12 £38.92 CR Account balance £38.92



2012-03-29 17:28:46     ONLY FIRST £15 WAS DISCOUNTED ON THIS ACCOUNT, RESOLVED ON MYSKY AND GOT OTHER £15 APPLIED TO ACCOUNT



2012-03-21 21:01:58     paired to version 4f0806 serial 0149279383



2012-03-21 18:55:53     Added entertainment extra pack and movies



2012-03-21 18:31:01     mysky created, details below



2012-03-01 12:14:16     CARD RECEIVED TODAY 564 756 781



2012-02-23 12:53:24     CARD ORDERED BY ASTRAL 22-2-12