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Contract Number 630132159884
Card Number 591 305 347
MultiRoom Number585 527 898
First NameMR HAROLD
Last NameURE
Address8 , 1/3 , SOUTHCOTT HOUSE
AddressBRAYE STREET
Address
Town / CityALDERNEY
PostcodeGY9 3XT
Telephone01481 714 448
Maiden Name
Sky Passwordsky
Date of Birth1989-01-01 00:00:00
e-Mailharoldure@post.alderney.ws
Sky Card Number591 305 347
Prev Sky Card Number558 064 036
Host Fee Paid2012-02-17 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2011-11-24 16:43:31
Modification Date2014-05-01 11:56:47
Multi Room Card 1585 527 898
Multi Room Card 1 Notesnew multiroom card arrived as stock 25/06/2013 REPLACES ABOVE SAMMY HAS SAID HE DOES NOT HAVE THE ABOVE CARD GIVEN TO SAMMY 12/08/2013 HOST/ SUBS DUE 12/08/2014
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernameharryboy2012
MySky Passwordrangersfootball
Contract StatusViewing Abroad



2013-11-12 14:59:20     HOST FEE WAS DUE ON THIS CARD 18/07/2014



2013-09-25 11:46:39     Any changes you have made to your account will be reflected in this bill This is your final bill for Sky TV because you have removed it from your subscription You may receive a credit on your bill for the services you have removed (as you pay your subscription a month in advance). Help understanding my bill Product changes 11 Sep: removed Entertainment Extra with Sports and Movies 11 Sep: removed Extra Subscription 11 Sep: removed Sky+HD Pack We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled. Sky TV Hide- £62.80 Billing Period Charges Credit for Cancellation of Entertainment Extra with Sports and Movies 12 Sep - 05 Oct - £45.60 Credit for Cancellation of Sky+HD Pack 12 Sep - 05 Oct - £8.20 Credit for Cancellation of Extra Subscription 12 Sep - 05 Oct - £9.00 Sky TV total: - £62.80 Payment due on 06 Oct - £62.80



2013-09-09 12:44:53     Paired 585527898 with 4F31D303646061106 - Faulty box to free up the box paired to this card



2013-09-03 12:46:47     Current billPrevious billsCharges on next bill Statement date: 23 August 2013 Print CSV PDF Sky TV Hide Billing Period Charges Entertainment Extra with Sports and Movies HD 06 Sep - 05 Oct £67.25 Extra Subscription 06 Sep - 05 Oct £11.25 Yours at no extra cost Sky TV total: £78.50 Additional Charges Show£0.50 Payment due on 06 Sep



2013-09-02 23:42:43     BELOW NOTE SHOULD READ MULTI ROOM CARD WITH SAMMY CB PAYS FOR THIS CARD



2013-09-02 23:41:15     585 527 898 Sold August 2013 Package Entertainment extra plus sport with HD Yearly cost £808.00



2013-08-28 15:41:28     FRANCIS YEOH PAID 1 YEAR UPFRONT



2013-08-14 15:41:42     got signals sent again and sky advisor said they they need to check the signal strength



2013-08-13 16:48:07     got signals sent for multiroom card



2013-08-13 11:37:50     paired card and box 4e30060170735543a card 585727898



2013-08-12 17:15:27     MULTI ROOM CARD 585 527 898 GIVEN TO SAMMY AS A NEW CARD FROM TODAY HE DOESNT HAVE THE OTHER MULTIROOM CARD THAT THIS IS REPLACING CB TO PAY FOR THIS CARD ADD TO FOLDER CB PAYS HOST/SUBS DUE 1 YEAR FROM NOW



2013-07-22 14:38:49     Entertainment Extra with Sports and Movies HD 06 Jul - 05 Aug £65.75 Yours at no extra cost Sky TV total: £65.75 Additional Charges Hide Billing Period Charges Credit Card Admin Charge 06 Jul - 06 Jul £0.50 Additional Charges total: £0.50 Payment due on 06 Jul £66.25 Payment Received 06 Jul - £66.25 Account balance



2013-07-22 14:29:34     called sky and they said 585 527 898 is the correct card on the account and 589 297 662 (which is with sammy) cannot be used .. what should i do? can we confirm if sammys channels are off and if so send him the replacement?



2013-07-19 09:15:21     Billing Period Charges Entertainment Extra with Sports and Movies HD 06 Jul - 05 Aug £65.75 Yours at no extra cost Sky TV total: £65.75 Additional Charges Show£0.50 Payment due on 06 Jul £66.25 Payment Received 06 Jul - £66.25 Account balance £0.00



2013-07-18 23:02:28     PRIMARY CARD SOLD 17/07/2013 TO FRANCIS YEOH CB TO COLLECT MONEY HOST DUE I YEAR FROM NOW MULTIROOM CARD 589 297 662 IS WITH SAMMY MULTIROOM CARD 585 527 898 STOCK



2013-07-18 15:31:27     at villa lampara



2013-07-18 14:48:06     changed primary pin to 0123



2013-07-18 14:46:29     paired primary card to R006.058.60.00P 4f31d4 0364669230 C ID F 2B85 15FE



2013-07-18 10:20:17     MULTIROOM CARD 585 527 898 I HAVE NO IDEA WHERE THIS IS PRIMARY CARD IN SPAIN FOR SALE



2013-07-18 10:14:04     Entertainment Extra with Sports and Movies HD 06 Jul - 05 Aug £65.75 Yours at no extra cost Sky TV total: £65.75 Additional Charges Show£0.50 Payment due on 06 Jul £66.25 Payment Received 06 Jul - £66.25 Account balance £0.00



2013-07-10 15:54:51     SENT TO SPAIN AS STOCK



2013-07-03 11:56:38     Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************1799 Expiry date: 02/2016



2013-07-03 11:56:16     Any changes you have made to your account will be reflected in your next bill Product changes 25 Jun: added Extra Subscription 25 Jun: added Sky+ Subscription This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill. Sky 3D is now available to all HD Pack customers at no extra cost If you have a 3DTV, you can activate Sky 3D now for the ultimate entertainment experience. Sky TV Hide Billing Period Charges Entertainment Extra with Sports and Movies HD 06 Jul - 05 Aug £65.75 Yours at no extra cost Sky TV total: £65.75 Additional Charges Hide Billing Period Charges Credit Card Admin Charge 06 Jul - 06 Jul £0.50 Additional Charges total: £0.50 Payment due on 06 Jul £66.25



2013-07-03 11:53:22     NEW CARD 591 305 347 ARRIVED AT OFFICE



2013-06-27 16:39:27     now primary card isnt working so theyve clearly sent a new primary cards instead of a multiroom card, think they have monkeys working at sky!



2013-06-26 10:19:47     tried to pair multiroom card 589 297 662 but this was chased up and we received 585 527 898 now we can use neither because the sky advisor has sent another one out



2013-06-25 18:27:25     589 297 662 activated in 4F31090374375345C



2013-06-19 11:10:30     MULTIROOM CARD TAKEN TO SPAIN BY CB



2013-06-12 22:33:29     MULTIROOM CARD ARRIVED 589 297 662



2013-06-10 15:13:44     called up about call to upgrade message, nothing is wrong with account will let sif know



2013-06-10 10:30:24     chased up multi room card sending new one out



2013-05-29 11:26:44     ordered multiroom card



2013-05-27 18:34:11     PACKAGE ON THIS ACCOUNT IS Entertainment Extra with Sports and Movies HD BOARD TO ORDER A MULTI ROOM CARD



2013-05-07 14:35:28     sif provided new cc Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************1799 Expiry date: 02/2016



2012-12-14 15:35:34     HI Karen is still paying for this card. She has just changed her cc details. terri Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************1128 Expiry date: 11/2015



2012-11-08 13:45:19     tried to pair card to box again but woman said its active on another account so cant



2012-11-08 13:30:49     R005.053.70.11P 03764654242 4F31d6



2012-11-02 14:41:09     Hi, Sky are not allowing me to pair the card as the box is still active on another account, ive tried 3 times Jeni



2012-11-02 14:22:57     i was on mysky chat and the guy said he cant pair the card as it needs overridden, will call up now



2012-10-31 11:28:50     needs a software upload



2012-10-31 10:55:59     tried to pair card to box sky are saying cant pair as serial num is digit too short Please match card with new box R003.047.28.00P 0376465424 4F31D6



2012-05-02 15:43:04     Invoice Number: 1599 has been deleted as this is one of karens cards



2012-05-01 16:12:15     Invoice 01 May 2012 Invoice Number: 1599 To: 558 064 036 skyinfrance@aol.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 558 064 036 100.00 100.00 Delete Edit Total £100.00



2012-03-14 10:24:13     Account had no sports or ent extra. Added now Your order reference number is 0314 VXEJ 453 1525.



2012-03-12 10:28:14     Account all active at skys end. They have resent signals.



2012-03-09 10:30:03     had to repair box again because sifs client is still saying osm call to upgrade



2012-03-08 16:13:07     repaired card to box



2012-03-07 11:48:03     added new cc (0353)



2012-03-07 11:47:37     Payment Method: Credit Card Card Type: Visa Card Holder's Name mr h ure Card Number: ************0353 Expiry Date: 01/2014 Payment Due Date: 6th of each month Date and Time: 07 March 2012, 11:47



2012-03-07 11:44:38     You: im not sure what the two debit adjustments are which are for £159.80 and £91.30 Johny: I will certainly help you with that. Johny: To access the account details, I will need to go through some security questions with you. Is that ok? You: yes certainly Johny: Are you the account holder? You: yes Johny: Great! Johny: Please confirm the home address including postcode. You: 8, 1/3 southcott house braye street alderney gy9 3xt Johny: I am accessing your account, please give me a moment. Johny: Thank you for your patience. Johny: Please also confirm the first & second characters from the password set up on the Sky account. Please do not supply your password in full. Please also confirm the e-mail address for the account. You: sk Johny: Excellent! Johny: Thanks for confirming the details, I appreciate that. Johny: Please give me a moment, while I check that for you. Johny: I am sorry to keep you waiting, as it?s taking longer than expected. You: ok Johny: I am sorry to keep you waiting, as it?s taking longer than expected as my system is processing little slow. You: how long will this take? Johny: I will quickly check that for you. Johny: Harold, sorry for delay. Johny: Thank you for your patience. Johny: Harold, I can check in your account, as you have reinstated your account that's why you were charged £159.80 and £91.30. You: what for? Johny: But the same amount was also been credited back to your Sky account. You: so what is the charge of £74.95? Johny: Just checking that for you now. Johny: Thank you for your patience. Johny: Harold, £74.95 it was your bill payment amount from 06/02/2012 to 05/03/2012.



2012-03-06 22:31:54     SIF HAVE USED THIS CARD TO REPLACE CARD 508 577 905 AS VA



2012-02-23 16:52:45     Hi Terri, Can you use this card to replace a VA with HD as soon as possible as you have already paid the balance and your customer Sylvia McGeachie D/D were added , next payment is not due until 6th March and if we start changing payment details too many times this card might get switched off , if you could get it to a customer waiting on a card by Monday and get payment details changed that would be good. Regards, Carol



2012-02-23 16:38:09     Hi This was a replacement card I sent out to this client. We will have to send her another card and get this card sent to some else or reordered,. Terri



2012-02-23 16:37:42     Hi This client does not have an Hd card and now she cannot get any programmes apart from 3 Terri



2012-02-23 16:37:24     Account now active, this is an HD card and has to keep the hd package for the year. Wilson



2012-02-23 16:36:56     HI Cc details 4974 4691 1588 5833 05.14 343 Terri



2012-02-23 16:36:35     Hi, This card has an OSB £61 please provide cc details. Regards Leanne



2012-02-23 16:24:42     Your current payment details Your current payment details are as follows: Payment Method: Direct Debit Account Name: Mr Harold Ure Sort Code: **-**-08 Account Number: ******51 Payment Due Date: 6th of each month



2012-02-23 16:24:07     Understanding your bill Any changes you have made to your account will be reflected in this bill This includes a payment adjustment made by one of our agents. Changes to your subscription may show products appearing multiple times on your bill; some of these entries may be credits to your account. Look closely at the billing dates for each product to confirm how you are being charged. Amount of last bill £61.00 Payment received for your last bill, thank you. £312.10 CR Amount owing from last bill £251.10 CR Sky TV £74.95 Billing Period Charges Discounts Sky+ Subscription 06/03/12 - 05/04/12 £0.00 Entertainment with Movies HD 06/03/12 - 05/04/12 £46.25 Sky+ Subscription 17/02/12 - 05/03/12 £0.00 Entertainment with Movies HD 17/02/12 - 05/03/12 £28.70 Sky TV total: £74.95 Additional Products and Services £251.10 Billing Period Charges Discounts Debit Adjustment 11/02/12 £159.80 Debit Adjustment 11/02/12 £91.30 Additional Products and Services total: £251.10 Payment due on 06/03/12 £74.95



2012-02-20 10:10:57     Account has £200+ credit on it, should be on ok asked SIF for osm so I can investigate further



2012-02-17 23:23:27     Invoice Number: 1225 INVOICE PAID



2012-02-17 16:15:50     card now active and dd setup. no payment made, it will all come off first bill HD card so has to keep the HD pack for a year. client wanted entertainment with movies, now on same pack with HD



2012-02-15 10:49:39     Payment on your account is overdue Please check that your payment details are correct. Amend your card or bank account details if they have changed since you set up your account. You can also clear the outstanding balance on your account with a one-off payment. Further information If you have cleared your outstanding balance, please ignore this message. Amount owing from last bill £61.00 Payment due on 06/02/12 £61.00 THERE IS AN O/B ON THIS ACCOUNT



2012-02-15 10:28:16     ONCE HOST IS PAID NEW CLIENTS C/C DETAILS WILL NEED TO BE ADDED



2012-02-15 10:27:43     Invoice 15 Feb 2012 Invoice Number: 1225 To: Sylvia McGeachie 618 Chemin des Trapel Villemoustaussou 11620 profitability@wandoo.fr From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee new card to be supplied to customer 100.00 100.00 Delete Edit Total £100.00



2012-02-15 10:27:02     THIS CARD REPLACES 533 540 084



2012-02-15 10:26:21     THIS CARD WAS SENT TO SIF WITH BOX 4F310A03746573800 ON 23/12/2012 CARD HAS BEEN USED AS A REPLACEMENT FOR A CUSTOMER WHO DID NOT PAY HOST AND HAS NOW DECIDED SHE WANTED SKY INVOICE SENT FOR PAYMENT



2011-12-22 14:09:21     CARD RETURNED TO CB AS STOCK BOX SOLD TO LIZ DICKENSON FOR 130 EURO



2011-12-12 15:22:32     sent to Steve Patmore 02/12/2011



2011-12-01 15:37:59     Activated in 4F31D403648946628



2011-11-30 10:44:32     Card 558 064 036 arrived



2011-11-24 16:43:46     CARD ORDERED FROM ASTRAL ON 21/11/11