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Contract Number 630129686196
Card Number 553 724 444
MultiRoom Number
First NameMR STEWART
Last NameGILLES
Address17B Southcott House
AddressBraye Street
Address
Town / CityAlderney
PostcodeGY9 3XT
Telephone01481 712 420
Maiden Namejones
Sky PasswordFROSTY
Date of Birth1969-08-20 00:00:00
e-Mailstewgill@post.alderney.ws
Sky Card Number553 724 444
Prev Sky Card Number
Host Fee Paid2016-08-25 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2011-09-16 17:43:51
Modification Date2018-08-01 17:37:24
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamestewgill1
MySky Passwordilovedogs
Contract StatusViewing Abroad



2018-08-04 16:01:24     776 698 243 THIS IS THE REPLACEMENT CARD



2018-08-04 15:59:20     DD AT SKY CANCELLED



2018-07-26 13:39:06     THIS ACCOUNT HAS BEEN SWITCHED OFF CUSTOMER WILL NEED A REPLACEMENT CARD



2018-07-19 09:24:48     July sub paid Your transaction was successful. Transaction information Transaction ID 8D799714W6832534P Date and time 19-Jul-2018 09:24:31 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5641 Total £52.30 GBP



2018-06-28 13:54:46     28/06/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129686196, MANDATE NO 0832 £10.55



2018-06-20 08:31:19     June sub paid Your transaction was successful. Transaction information Transaction ID 5R573533C2539504E Date and time 20-Jun-2018 08:30:45 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5641 Total £52.30 GBP



2018-05-31 15:13:32     Offer - £30pm for 18 months. I have removed Kids channels for a greater discount but if the customer complains reinstate as necessary. Calendar made.



2018-05-31 11:51:10     31/05/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129686196, MANDATE NO 0832 £50.50



2018-05-21 12:33:42     May sub paid Your transaction was successful. Transaction information Transaction ID 0P11902781436962P Date and time 21-May-2018 12:33:24 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5641 Total £52.30 GBP



2018-05-02 13:40:12     30/04/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129686196, MANDATE NO 0832 £20.60



2018-04-26 11:43:00     Missed March banking 28/03/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129686196, MANDATE NO 0832 £20.00



2018-04-22 18:10:47     April sub paid CC expired 03/2018 but went through using 03/2021. Folder updated. Your transaction was successful. Transaction information Transaction ID 2K7219553C010900C Date and time 22-Apr-2018 18:09:57 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5641 Total £52.30 GBP



2018-03-19 20:14:32     CUSTOMER CONTACT DETAILS patricia.handslip@btinternet.com



2018-03-19 13:56:43     Hi The CC used to pay subs expires this month 03/18. Cheers Michelle



2018-03-19 13:48:12     March sub paid Your transaction was successful. Transaction information Transaction ID 45496857TG7468400 Date and time 19-Mar-2018 14:47:42 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5641 Total £52.30 GBP



2018-03-03 17:44:10     28/02/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129686196, MANDATE NO 0832 £20.00



2018-02-21 10:27:00     Feb sub paid Your transaction was successful. Transaction information Transaction ID 3GF31520AR9004823 Date and time 21-Feb-2018 11:27:04 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5641 Total £50.30 GBP



2018-01-30 15:45:24     30/01/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129686196, MANDATE NO 0832 £20.00



2018-01-18 11:41:25     Your transaction was successful. Transaction information Transaction ID 6MS62881J44565342 Date and time 18-Jan-2018 12:41:44 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5641 Total £50.30 GBP



2018-01-02 15:28:09     29/12/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129686196, MANDATE NO 0832 £20.00



2017-12-20 09:43:41     dec sub Your transaction was successful. Transaction information Transaction ID 0J457418F9930842W Date and time 20-Dec-2017 10:43:13 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5641 Total £50.30 GBP



2017-11-29 15:03:13     29/11/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129686196, MANDATE NO 0832 £20.00



2017-11-21 20:39:13     nov sub Your transaction was successful. Transaction information Transaction ID 0SN03667PY611291B Date and time 21-Nov-2017 21:38:48 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5641 Total £50.50 GBP



2017-10-30 13:38:34     30/10/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129686196, MANDATE NO 0832 £20.00



2017-10-22 16:57:26     OCTOBER SUB PAID Your transaction was successful. Transaction information Transaction ID 62515371DV433854B Date and time 22-Oct-2017 16:55:08 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5641 Total £50.50 GBP



2017-09-29 09:29:55     28/09/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129686196, MANDATE NO 0832 £20.00



2017-09-21 10:18:25     sept sub Your transaction was successful. Transaction information Transaction ID 49899705U7633951U Date and time 21-Sep-2017 10:16:05 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5641 Total £50.30 GBP



2017-09-01 13:15:31     31/08/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129686196, MANDATE NO 0832 £20.00



2017-08-21 14:10:22     2017 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 77U50724V8774640T Date and time 21-Aug-2017 14:08:23 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5641 Total £120.00 GBP I TOOK THIS HOST FEE THEN REALISED THAT LAST YEAR CUSTOMER PAID BY BANK TF SHE MAY CALL AND COMPLAIN



2017-08-21 14:08:51     AUGUST SUB PAID Your transaction was successful. Transaction information Transaction ID 9WN63224HV2888238 Date and time 21-Aug-2017 14:06:52 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5641 Total £50.50 GBP



2017-07-31 01:13:21     28/07/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129686196, MANDATE NO 0832 £20.00



2017-07-21 22:15:52     JULY SUB PAID Your transaction was successful. Transaction information Transaction ID 2XB70193U5871735W Date and time 21-Jul-2017 22:14:02 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5641 Total £50.50 GBP



2017-07-02 03:15:50     28/06/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129686196, MANDATE NO 0832 £23.87



2017-06-21 17:00:23     june sub Your transaction was successful. Transaction information Transaction ID 2YM97490MM9683944 Date and time 21-Jun-2017 16:58:38 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5641 Total £50.30 GBP



2017-06-20 10:01:39     CALANDER DONE TO TRY FOR NEW OFFER YEARLY



2017-06-05 16:46:41     Added Santander DD and changed the monthly sub dates to 28th of each month to keep customer sub date at 22nd. Set up monthly subs for 22nd of each month with client's CC details £50.30 per month.



2017-06-05 16:06:37     May sub paid. Invoice 05 Jun 2017 Invoice Number: 9679 To: 553 724 444 SIF skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 May pro rata sub 34.82 34.82 Delete Edit Total £34.82 Your transaction was successful. Transaction information Transaction ID 16084558KA607542D Date and time 05-Jun-2017 16:04:03 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5641 Total £34.82 GBP



2017-06-05 15:59:44     Client called with new CC details for monthly subs. 4493 5281 4100 5641 03/18 Wouldn't give the CVC but we won't need that for monthly subs luckily.



2017-05-23 13:10:13     OFFER AND BILLING INFO Total due 22 Mar £50.30 Total due 22 Apr £50.30 Total £27.07 Credit Adjustment - £11.59 19 May Payment due on 24 May £15.48 UPCOMING SUBS 22 June £20.30 22 July £20.30 22 August £20.30 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************5641 Expiry date: 03/2018 WE DO NOT HAVE THIS CC I HAVE EMAILED CUSTOMER Hi, I have received an email from sky asking to make a payment of £34.82 as the payment collected for May due to a tecnical error was short by this amount. If you check your bank you will see instead of the monthly amount of £50.30 a payment for £15.48 has been taken Can you email me or call with the credit card number to make this payment. Sorry for any inconvenience Carol



2017-05-19 11:42:11     Reactivated account with 60% off TV for 12 months = £20.00pm



2017-04-27 14:18:10     Cancelled account and calendarized to reactivate with offer. Working in Bordeaux.



2016-08-25 17:02:54     Host fee paid. 25/08/2016 FASTER PAYMENTS RECEIPT REF.ANN FEE FROM P M HANDSLIP £120.00



2016-08-08 13:38:36     Invoice 08 Aug 2016 Invoice Number: 9263 To: 553 724 444 SIF patricia.handslip@btinternet.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 annual host fee 120.00 120.00 Delete Edit Total £120.00



2015-10-16 15:11:41     Put movies back into bundle. Got discount offer £5 off movies for 12 months. I have emailed the customer at patricia.handslip@btinternet.com.



2015-09-15 22:47:20     Dear 553 724 444 SIF Thank you for your payment of £ 120.00 towards Invoice Number 7951



2015-09-15 22:41:47     HOST FEE WAS PAID BY BANK TRANSFER 553 724 444 FASTER PAYMENTS RECEIPT REF.ANN FEE FROM P M HANDSLIP £120 MOVIES WERE REMOVED TODAY FOR NON PAYMENT OF HOST I MISSED THIS BANK TRANSFER AND HAD NOT PUT IT ON TO THE SYSTEM THAT THIS HAD BEEN PAID I HAVE DONE A CALANDER FOR 31 DAYS TO READD MOVIES AND TRY FOR A DISCOUNT AS CUSTOMER WASN'T HAPPY



2015-09-15 16:50:26     hello, i regret to inform you that we have now cancelled your sky channels down as we sent you an invoice for the annual host fee almost 1 month ago and we haven't received any correspondence regarding payment. If you still wish to make payment please contact us and we will be happy to reverse the cancellation. Regards, Jeni



2015-09-15 16:46:05     this acc is only variety +movies host declined nothing from customer so took movies off online



2015-09-15 16:42:32     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2015-08-24 16:14:14     Invoice 24 Aug 2015 Invoice Number: 7951 To: 553 724 444 SIF patricia.handslip@btinternet.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 annual host fee 120.00 120.00 Delete Edit Total £120.00



2015-03-31 14:27:11     Client called with new CC details. 4493 5281 1238 3258 03/18 696



2014-11-04 13:13:29     DEPOSIT PAID VIA BANK TRANSFER FASTER PAYMENTS RECEIPT REF.REFUNDABLE DEPOSIT FROM P M HANDSLIP £43.50



2014-10-16 22:44:47     sky card deposit paid via bank TF FASTER PAYMENTS RECEIPT REF.REFUNDABLE DEPOSIT FROM P M HANDSLIP £43.50



2014-10-09 14:22:55     sent invoice to customer for deposit along with payment options



2014-10-07 13:21:23     Emailed End User again regarding deposit



2014-08-12 09:15:01     11/08/2014 FASTER PAYMENTS RECEIPT REF.ANN FEE FROM P M HANDSLIP £120.00



2014-08-04 15:03:28     Invoice 04 Aug 2014 Invoice Number: 6235 To: 553 724 444 SIF patricia.handslip@btinternet.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-08-04 15:00:08     Invoice 04 Aug 2014 Invoice Number: 6235 To: 553 724 444 SIF patricia.handslip@btinternet.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-08-04 14:52:18     My subscriptions 22 Jul - 21 Aug £43.00 Additional charges £0.50 Total due 22 Jul £43.50 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************5089 Expiry date: 03/2015



2014-01-28 17:22:12     Invoice 28 Jan 2014 Invoice Number: 5216 To: patricia.handslip@btinternet.com skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky viewing card deposit 43.50 43.50 Delete Edit Total £43.50



2013-12-09 15:45:50     Note in satclick and emails to invoice the customer direct as he claws back any other payments. Will I email him an invoice for deposit? patricia.handslip@btinternet.com



2013-12-09 15:07:12     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************5089 Expiry date: 03/2015



2013-12-09 15:06:41     Sky TV £43.00 Additional Charges £0.50 Payment due on 22 Dec £43.50



2013-09-13 10:40:40     upgraded back to ent extra with movies as host has been paid



2013-08-19 10:47:51     Your transaction was successful. Transaction information Transaction ID 17406233HJ448653X . Date and time 19-Aug-2013 10:46:00 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX1007 . Total £120.00 GBP



2013-08-19 10:43:34     Cust called with CC details for host fee 4929 4221 3125 1007 05/16 683



2013-08-13 15:48:55     DOWNGRADED as no CC for host fee. current package was EE with Movies. Downgraded to Entertainment.



2013-08-12 10:17:10     Invoice 12 Aug 2013 Invoice Number: 3953 To: 553 724 444 patricia.handslip@btinternet.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2013-08-01 22:02:15     SEND INVOICE HOST DIRECT TO CUSTOMER



2013-07-20 11:41:55     WE NEED TO EMAIL THIS CLIENT ABOUT HOST FEE AND DEPOSIT



2013-07-18 11:46:21     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************5089 Expiry date: 03/2015



2013-03-13 14:49:24     SIF HAVE EMAILED TO SAY CUSTOMER WANTS A REFUND FROM LAST YEARS HOST FOR £20.00 Hi, This customer paid a host last year in September , the host fee included a claw back fee from our bank , he is not due a refund. Host fee is due again this September and there are notes on his account to email him the invoice and not to take a payment our self. Regards, Carol



2013-03-11 10:20:03     CUSTOMERS EMAIL TO ADVISE OF HOST FEE DO NOT JUST TAKE PAYMENT. patricia.handslip@btinternet.com I will look into the £20 refund and get back to you soon. I don't understand the customers email as we have never sent out paper reminders ever. We email the customers or your selves to inform customer. Now we r sending invoices via email. Please confirm your customers email address and i will set this up to stop the confusion.



2012-09-25 16:53:55     Hi, Thank you i have processed your payment again to include fee charged by bank , the receipt has been sent to you. For next year i have added a note that we have to send the invoice for payment to you and you can then pay online. Regards, Carol



2012-09-25 16:49:41     HOST PAID AGAIN DUE TO CLAWBACK , THIS INCLUDES CLAWBACK FEE Your transaction was successful. Transaction information Transaction ID 29S67635WG294372K . Date and time 25-Sep-2012 16:48:57 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX5089 . Total £140.00 GBP



2012-09-25 16:46:41     CREATED NEW INVOICE AS CUSTOMER PAID ON LAST INVOICE AND THEN CLAWED BACK Invoice 25 Sep 2012 Invoice Number: 2377 To: 553 724 444 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit 1.00 clawback fee Original invoice 2072 20.00 20.00 Delete Edit Total £140.00



2012-09-25 11:30:36     EMAILED CHRIS TO CONTACT CUSTOMER RE THIS



2012-09-17 12:31:01     CUSTOMER WILL SORT THIS OUT WITH HER BANK NEXT YEAR PLEASE SEND INVOICE TO CUSTOMER



2012-09-14 13:17:28     patricia.handslip@btinternet.com



2012-09-14 13:16:18     Hello, on 31-07-12 we took an annual host fee from your credit card. This is the charge that our clients must pay in order to use on of our addresses for your sky account. However you have clawed back this host fee. Please state whether you would like to continue with sky and pay this host fee or cancel your account? Regards, Charlotte



2012-09-12 21:39:38     Hi Karen, This customer has clawed back host fee. Please can you contact your customer and explain what this fee is for and who we are , if they are happy and would like to continue with sky could you ask them to contact their bank and authorise this payment. Let me know outcome as i have to respond to paypal. Many thanks, Regards, Carol



2012-09-12 21:35:33     THIS CUSTOMER HAS CLAWED BACK HOST FEE



2012-07-31 11:52:50     HOST FEE TAKEN VIA PAYPAL



2012-07-31 10:07:16     Invoice 31 Jul 2012 Invoice Number: 2072 To: 553 724 444 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 553 724 444 120.00 120.00 Delete Edit Total £120.00



2012-07-31 10:04:38     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************5089 Expiry date: 03/2015



2011-10-06 16:00:54     Sky TV £41 Monthly Premium Packs Movies 1 Pack, Movies 2 Pack, Sky Movies Premiere, Disney Cinemagic Payment summary Total Costs Total monthly cost £41



2011-10-03 14:01:13     Card paired to box M sysf 26.80 V 4F31D4 S 0364754356 entertainment extra channels cc **** **** **78 5089 exp 3/12 cvc 075 mmn jones



2011-10-03 13:53:54     my sky email address. sgilles1969@hotmail.co.uk password. frosty1969 username - sgilles1969 password - frosty1969 sec question - mother born answer - glasgow



2011-10-03 13:15:30     23/09/2011 CARD AND BOX SENT TO SIF , £100.00 CARD FEE TAKEN REC 1335 C/C 5089 , BOX ON ACCOUNT



2011-09-16 17:45:40     ORDERED BY ASTREL. 1 MIX NO HD C/C 5118 4420 4059 9666 , 01/16 , 000 ,