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Contract Number 630129174565
Card Number 615 512 985
MultiRoom Number
First NameMr George
Last NameAllen
Address2D 3/1 Southcott House
AddressBraye Street
Address
Town / CityAlderney
PostcodeGY9 3XT
Telephone01481 713 446
Maiden Name
Sky Passwordnew york
Date of Birth1965-10-29 00:00:00
e-Mailgeorge.allen@post.alderney.ws
Sky Card Number615 512 985
Prev Sky Card Number553 547 993
Host Fee Paid2015-05-05 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2011-09-08 12:36:39
Modification Date2018-12-09 15:30:38
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamegeorgeallen4
MySky Passwordbladerunner
Contract StatusViewing Abroad



2018-12-12 11:20:01     CARD VA CUSTOMER DETAILS CUSTOMER DETAILS Emma Kenney-Herbert mail.ekh@googlemail.com 44 Cliff Road Cowes PO31 8BN NEW CARD SENT 795 890 201



2018-08-28 22:11:46     You have successfully cancelled a Direct Debit Direct Debit number: 522 Payee name: SKY SUBSCRIBERS SERVICES LTD Their reference: 00630129174565 Start date: 20/09/2016 Last payment: 17/07/2018 Last amount: £25.75



2018-08-28 13:10:35     I DON'T KNOW WHY THIS CUSTOMER WASN'T CONTACTED MAYBE WE DIDNT HAVE END USER DETAILS CARD WILL NEED REPLACED ASK CUSTOMER FOR ADDRESS PACKAGE Original



2018-07-27 13:39:30     Card is V/A.



2018-07-17 10:33:25     17/07/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.75



2018-07-09 10:44:34     July sub paid Your transaction was successful. Transaction information Transaction ID 5YH98608U35303252 Date and time 09-Jul-2018 10:43:57 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £52.30 GBP



2018-06-15 12:02:07     15/06/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £ 25.75



2018-06-06 10:25:42     June sub paid Your transaction was successful. Transaction information Transaction ID 0M4102036S746883C Date and time 06-Jun-2018 10:25:24 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £52.30 GBP



2018-05-26 15:37:05     2018 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 76G679463C977515V Date and time 26-May-2018 15:36:25 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £120.00 GBP



2018-05-16 21:14:33     16/05/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.75



2018-05-07 12:13:36     May sub paid Your transaction was successful. Transaction information Transaction ID 71X27504YK268973B Date and time 07-May-2018 12:12:13 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £52.30 GBP



2018-04-17 13:18:20     17/04/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.75



2018-04-05 10:15:15     April sub paid Your transaction was successful. Transaction information Transaction ID 7705207569475683A Date and time 05-Apr-2018 10:15:10 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £52.00 GBP



2018-03-19 08:22:06     15/03/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.00



2018-03-07 12:46:23     March sub paid Your transaction was successful. Transaction information Transaction ID 3M443360D6650913X Date and time 07-Mar-2018 13:46:43 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £50.00 GBP



2018-02-19 10:41:26     15/02/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.00



2018-02-06 12:51:07     Feb sub Your transaction was successful. Transaction information Transaction ID 45W230006F6097923 Date and time 06-Feb-2018 13:51:52 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £50.00 GBP



2018-01-17 15:27:42     17/01/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.00



2018-01-08 09:56:16     Jan sub Your transaction was successful. Transaction information Transaction ID 574426478R572663E Date and time 08-Jan-2018 10:56:21 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £50.00 GBP



2017-12-15 14:13:23     15/12/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £24.99



2017-12-07 14:01:22     dec sub Your transaction was successful. Transaction information Transaction ID 0KD87002EB1963010 Date and time 07-Dec-2017 15:01:26 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £50.00 GBP



2017-11-15 12:10:44     15/11/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.00



2017-11-08 15:48:19     nov sub Your transaction was successful. Transaction information Transaction ID 4WB692011V776102H Date and time 08-Nov-2017 16:48:19 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £50.00 GBP



2017-10-17 09:40:19     17/10/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.00



2017-10-09 23:05:11     OCTOBER SUB PAID Your transaction was successful. Transaction information Transaction ID 95V05784RY372351U Date and time 09-Oct-2017 23:03:16 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £50.30 GBP



2017-09-19 11:11:24     15/09/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £18.04



2017-09-06 10:46:19     sept sub Your transaction was successful. Transaction information Transaction ID 5L335260B7792101R Date and time 06-Sep-2017 10:44:44 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £50.00 GBP



2017-08-25 09:10:06     Renewed offer - 50% off for 12 months = £25.00pm. One off £10 admin fee! Calendar made.



2017-08-18 16:09:31     16/08/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £41.93



2017-08-11 10:34:27     aug sub Your transaction was successful. Transaction information Transaction ID 81F71681NF386291X Date and time 11-Aug-2017 10:32:17 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £50.00 GBP



2017-07-17 18:19:32     17/07/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.00



2017-07-10 10:46:48     july sub Your transaction was successful. Transaction information Transaction ID 85B89869KX376482P Date and time 10-Jul-2017 10:44:53 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £50.00 GBP



2017-06-15 20:24:07     15/06/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.00



2017-06-10 19:29:55     2017 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 00N46749LM915112W Date and time 10-Jun-2017 19:28:51 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £120.00 GBP



2017-06-10 19:26:25     JUNE SUB PAID Your transaction was successful. Transaction information Transaction ID 6X595504FJ294510G Date and time 10-Jun-2017 19:25:22 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £50.00 GBP



2017-05-17 17:28:50     17/05/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.00



2017-05-10 14:16:55     may sub Your transaction was successful. Transaction information Transaction ID 4U679797PY028654A Date and time 10-May-2017 14:15:19 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £50.00 GBP



2017-04-19 20:39:03     19/04/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.00



2017-04-10 02:15:47     APRIL SUB PAID Your transaction was successful. Transaction information Transaction ID 39H41925TT5431615 Date and time 10-Apr-2017 02:14:28 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £50.00 GBP



2017-03-16 17:58:10     15/03/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.00



2017-03-09 13:08:58     march sub Your transaction was successful. Transaction information Transaction ID 5NU75233P76648409 Date and time 09-Mar-2017 14:07:24 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £50.00 GBP



2017-02-16 13:35:31     15/02/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.00



2017-02-10 12:08:18     feb sub Your transaction was successful. Transaction information Transaction ID 3ER30899FG5287718 Date and time 10-Feb-2017 13:06:52 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £50.00 GBP



2017-01-18 10:26:46     17/01/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.00



2017-01-10 21:53:33     JANUARY SUB PAID Your transaction was successful. Transaction information Transaction ID 77A355221M513104W Date and time 10-Jan-2017 22:51:40 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £50.00 GBP



2016-12-15 10:59:04     15/12/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.00



2016-12-12 10:58:21     dec sub Your transaction was successful. Transaction information Transaction ID 1LC564870C879430U Date and time 12-Dec-2016 11:56:37 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £50.00 GBP



2016-11-22 16:15:37     16/11/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.00



2016-11-10 08:05:39     NOVEMBER SUB our transaction was successful. Transaction information Transaction ID 565877802B3737251 Date and time 10-Nov-2016 09:03:53 o'clock GMT+01:00 Transaction type Sale Card type Card number XXXXXXXXXXXX2925 Total £50.00 GBP



2016-10-17 12:20:11     17/10/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630129174565, MANDATE NO 0522 £25.00



2016-10-10 11:50:05     Your transaction was successful. Transaction information Transaction ID 1C529963S57116201 Date and time 10-Oct-2016 11:48:23 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £50.00 GBP



2016-09-16 00:51:55     SANTANDER ADDED AND ADMIN DONE TO TAKE SUBS Your current payment details Payment method: Direct Debit Account holder name: MR GEORGE Allen Sort code: **-**-28 Account number: ******38



2016-09-16 00:48:55     I MISSED THIS OFFER AND DID NOT ADD SANTANDER ON TIME AS SKY SUB WAS PAID TODAY I HAVE TAKEN THE DIFFERENCE IF CUSTOMER CONTACTS US A TWO PAYMENTS HAVE BEEN TAKEN YOU WILL JUST NEED TO SAY THERE WAS AN ERROR WITH SKY SYSTEM Your transaction was successful. Transaction information Transaction ID 91669017DR964381P Date and time 16-Sep-2016 00:46:02 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £25.00 GBP



2016-09-16 00:45:57     OFFER INFO 15 Sep - 14 Oct A month in advance Original with Sports - including discounts Original with Sports £50.00 Viewing Subscription Discounted - £25.00 UPCOMING SUBS 15 October £25.30 15 November £25.30 15 December £25.30 Total £25.00 Free items Total £25.00



2016-08-25 09:12:00     Cancelled cancellation, upgraded to sports/original. Offer - 50% off for 12 months (uncontracted) = £25.30



2016-08-24 17:15:15     TASK TO ADD SPORTS AND CANCEL CANCELLATION AS HOST FEE PAID



2016-08-24 17:04:40     2016 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 7T652445127064908 Date and time 24-Aug-2016 17:03:26 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2925 Total £120.00 GBP



2016-08-24 16:58:30     Invoice 24 Aug 2016 Invoice Number: 9330 To: 615 512 985 End User mail.mkh Qty Description Amount Total 1.00 2016 HOST FEE 120.00 120.00 Delete Edit Total £120.00



2016-08-24 16:43:26     CUSTOMER CALLED WITH NEW CC Visa 4921 8180 0795 2925 Mrs E A Kenney-Herbert 01/19 782



2016-08-24 15:34:38     Cancelled with 31 days notice as host is over due. Host fee due date was 01-07-2016



2016-08-21 23:23:57     Hi, Your host fee remains unpaid. Please can you contact me with new payment details or your account will need to be cancelled. Carol



2016-08-21 23:15:12     Total due 15 Aug £22.80 Payment Received - £22.80 15 Aug What you still owe £0.00 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************2917 Expiry date: 03/2016



2016-05-23 15:34:24     Downgraded from Original & Sport to Original bundle.



2016-05-18 22:59:41     emailed customer about host fee



2016-05-18 22:53:42     My subscriptions 15 May - 14 Jun £48.35 Additional charges £0.30 Total due 15 May £48.65 Payment Received - £48.65 15 May What you still owe £0.00



2016-05-18 22:51:12     Check your information Some of your information may be missing or incomplete. Please check the following items: 15007 - Gateway decline: Your card issuer, not PayPal, declined this transaction because the card has expired. Ask your buyer for another card.



2015-09-04 12:10:29     Added cust new CC details 4921 8180 0795 2917 04/13 03/16 Mrs E A Kenney-Herbert



2015-05-05 11:27:52     Your transaction was successful. Transaction information Transaction ID 3TA96783J43308536 Date and time 05-May-2015 11:28:21 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX0012 Total £120.00 GBP



2015-04-27 14:30:32     5301 2366 0963 0012 04/16 805 Invoice 27 Apr 2015 Invoice Number: 7512 To: 615 512 985 End User mail.mkh skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-10-18 09:53:09     given the customer a brake down of his bill and payment due date



2014-10-17 12:03:07     Hi, we have had two payments taken on the 30th sep Skyhdsolutions 44135522422 £46.00 Skyhdsolutions 08442411653 £22.00 Could you please let me know what they are for? Many thanks Hi, The payment for £46.50 is a sky card deposit that is refunded to you if and when the card is cancelled. This deposit is held incase the account is left in a balance we would use this payment to pay the balance as we cannot have debt letters getting sent to the addresses we use to get the sky cards. The £22.00 is a payment for your subscription to sky. Carol



2014-09-30 14:42:48     Your transaction was successful. Transaction information Transaction ID 54H49997K0388515V . Date and time 30-Sep-2014 14:41:37 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX0012 . Total £46.00 GBP



2014-09-30 14:40:48     Invoice 30 Sep 2014 Invoice Number: 6567 To: 615 512 985 End User mail.mkh skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky Card Deposit 46.00 46.00 Delete Edit Total £46.00



2014-09-30 14:27:54     End User - mail.mkh@gmail.com



2014-09-30 14:26:39     This card replaces VA card 611 833 658 615 512 985 4f3128 03831010048 5301 2366 0963 0012 04/16 805 Basic pack plus sports Your order Monthly cost Sky TV £46 - Sports 1 - Sports 2 Sky Sports 3 Free Sky Sports 4 Free Sky Sports 5 Free New monthly cost£46



2014-09-30 10:34:04     WHEN THIS CUSTOMER CONFIRMS DETAILS TO BE ADDED TO SKY PAY OB £22 PAIR CARD TO BOX UPGRADE ORIGINAL PLUS SPORTS TAKE DEPOSIT I HAVE ADDED CORRECT HOST FEE DUE DATE 01/07/2015



2014-09-30 10:28:53     Payment Received 15 Sep - £22.00 Credit Card Declined 16 Sep £22.00 Account balance £22.00



2014-09-30 10:22:44     THE ORIGINAL CARD AND BOX WAS SENT TO THIS CUSTOMER OF ALEX CADMANS THIS INVOICE REMAINS OUTSTANDING IT WAS NOT SENT TO THE CUSTOMER IT WAS SENT TO ALEX THE CUSTOMER WILL HAVE PAID ALEX BUT WE HAVE NOT BEEN PAID I HAVE ALREADY SENT ALEX SEVERAL REMINDERS INVOICE FOR CARD, BOX AND POSTAGE STILL OUTSTANDING You've sent an invoice Dear Sky HD Solutions Ltd, Your invoice (0043) has just been sent to alex@suresat.tv. Please note that it may take a few moments for details of this invoice to appear in your account overview. View your invoice Summary of your invoice Sent to alex@suresat.tv Sent from Sky HD Solutions Ltd skyhdsolutions@gmail.com Invoice number 0043 Date payment is due 4 Jul 2014 Amount £192.73 GBP



2014-09-30 10:19:09     Hi, This replacement card will need to be paired to your sky box. Please can you confirm that you are using the same details as the card that was switched off. 4f3128 03831010048 5301 2366 0963 0012 04/16 805 Basic pack plus sports Carol



2014-09-30 10:18:49     Hi, same thing has just happened, we have lost all the functions, please can we get this sorted, card number is 615 512 985



2014-09-08 15:27:06     CARD BEING SENT TO CUSTOMER MICHAEL KENNEY HERBERT TO REPLACE VA CARD 611 833 658



2014-09-08 13:23:10     reordered card arrived 615 512 985



2014-08-29 10:19:51     reordered viewing card - broke card



2014-08-29 09:20:39     added dummy cc - need to wait till we find the mobile to reorder



2014-08-29 09:15:34     added dummy cc Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************3878 Expiry date: 04/2017



2014-08-11 15:03:23     downgraded to the original



2014-08-09 08:57:21     553 547 993 CUSTOMER WANTED TO CANCEL REORDER ADDRESS IS OK AND ADD DUMMY CC Fri, 29 August, CALANDER MESSAGE



2014-08-09 08:53:33     THIS CANCELATION HAS NEVER BEEN DONE BOARD TO DG AND CALANDER TO REORDER 30/08/2014 AND ADD DUMMY CC



2014-07-28 20:09:07     Hello. I'd like to terminate my sky subscription for the above card today, so that my last viewing day is 30 August. Please can you confirm that you will refund my 1 months payment. BOARD FOR STEWART



2014-01-31 09:24:49     paid ob with cc 0079 and added same



2014-01-28 17:04:20     Your transaction was successful. Transaction information Transaction ID 2BN02191U1986831T Date and time 28-Jan-2014 17:34:12 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0079 Total £43.50 GBP



2014-01-28 16:59:51     Invoice 28 Jan 2014 Invoice Number: 5215 To: 553 547 993 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 43.50 43.50 Delete Edit Total £43.50



2014-01-24 09:46:46     Hello, I have accessed your account and your credit card declined for your monthly sub at sky therefore there is balance on your account of £86.50. Channels will shut off on 30/01/2014 due to this balance at sky. We have credit card ending in 4502 on file and this is the one that declined at sky. Please confirm what credit card I should use to clear your balance at sky and then take your sky card deposit. Regards Charlotte



2014-01-24 09:40:39     Billing Period Charges Entertainment Extra with Movies 15 Jan - 14 Feb £43.00 Entertainment Extra with Movies 15 Dec - 14 Jan £43.00 Yours at no extra cost Sky TV total: £86.00 Additional Charges Show£0.50 Payment due on 15 Jan £86.50 Your bill is overdue. Please make a payment as soon as possible. Make a payment Payment Received 15 Jan - £86.50 Credit Card Declined 16 Jan £86.50 Account balance £86.50



2014-01-24 09:40:27     deleted invoice 4962 as it is for the wrong amount



2014-01-16 12:39:50     Hi, Recently within our business we have made a change. Due to a large amount of customers leaving accounts with large balances unpaid, resulting in us losing the use of the viewing card and our address for that card, we have started taking viewing card deposits. This deposit is just a payment of one months sky subscription which is returned to customers when they wish to cancel their account. We will need to take a deposit for your account which will be £43.50. Would you like us to send you an invoice for this amount or would you prefer us to take the payment from your credit card details which you will need to provide us? Regards, Jeni



2014-01-16 12:37:03     just as well this payment declined because leanne has put thtat the invoice for deposit is 86.50 when it is half of that!!!



2014-01-16 12:34:02     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2014-01-10 16:16:49     Check your information Some of your information may be missing or incomplete. Please check the following items: ?15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2014-01-10 16:14:43     Invoice 10 Jan 2014 Invoice Number: 4962 To: 553 547 993 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky card deposit 86.50 86.50 Delete Edit Total £86.50



2014-01-10 16:11:44     Sky TV £86.00 Additional Charges £0.50 Payment due on 15 Jan £86.50



2013-12-12 11:13:19     paid ob with cc 4502 and added same



2013-12-12 11:01:17     4975 5465 3157 4502 04/14 097



2013-12-06 14:49:28     OSB £43.50 with cust CC DECLINED 4751 1400 0012 7479 12/15 762



2013-12-06 11:49:26     ignore note below



2013-12-06 11:48:57     reset pin to 1234



2013-12-03 12:48:29     DECLINED OSB £43.50 with cust cc 4975 5465 3157 4502 04/14 097



2013-12-03 10:25:15     DECLINED OSB £43.50 with cust CC details 4751 1400 0012 7479 12/15 762



2013-10-23 14:09:01     paid ob with 4751 1400 0012 7479 12/15 762 and added same



2013-10-23 13:53:03     Your Sky TV is suspended Restore your services Understanding your bill Hide Any changes you have made to your account will be reflected in this bill This is your final bill for Sky TV because you have removed it from your subscription You may receive a credit on your bill for the services you have removed (as you pay your subscription a month in advance). Help understanding my bill Product changes 14 Nov: removed Entertainment Extra with Movies 14 Nov: removed Sky+ Subscription We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled. Sky TV Hide£43.00 Billing Period Charges Entertainment Extra with Movies 15 Oct - 14 Nov £43.00 Yours at no extra cost Sky TV total: £43.00 Additional Charges Hide Billing Period Charges Credit Card Admin Charge 15 Oct - 15 Oct £0.50 Additional Charges total: £0.50 Payment due on 15 Oct £43.50



2013-09-29 16:12:28     paid ob of £43.50 with cc ending 7479 and added same



2013-09-29 15:59:04     4975546531574500 04/14 097



2013-08-13 15:52:51     Your transaction was successful. Transaction information Transaction ID 41302021GN801923Y . Date and time 13-Aug-2013 15:44:05 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX7479 . Total £100.00 GBP



2013-08-06 12:33:00     Hi Elizabeth, The annul host fee is due on your sky viewing card number 553 547 993. There for we have emailed you invoice number 3877. Please complete this invoice as soon as possible to avoid view interruptions. Otherwise contact our selves to provide CC detail and we can take the payment manually.



2013-08-06 12:25:48     Invoice 06 Aug 2013 Invoice Number: 3877 Sent invoice to the customer as Charlotte spoke to him last year and he was very rude wanting to change to his own address ect. To: 553 547 993 sloaneypony@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-08-06 12:21:53     4751 1400 0012 7479 12/15 762



2013-08-06 12:20:28     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************7479 Expiry date: 12/2015



2013-08-06 12:20:10     Entertainment Extra with Movies 01 Sep - 14 Sep £19.42 Entertainment Extra with Movies 15 Aug - 31 Aug £23.31 Sky TV total: £42.73 Additional Charges Show £0.50 Payment due on 15 Aug £43.23



2013-07-01 09:41:17     added ent extra



2013-06-25 16:38:21     cust called getting no channels tv is blue screen have advised her to turn box off and back on



2013-06-05 15:52:14     wife phoned up said she doesnt want to remove entertainment extra 553 547 993 add ent extra to this acc on Mon 1 Jul 2013 at 07:00



2013-05-31 15:54:22     Hi Michael, I believe you contacted our office today regarding your Sky card. I hope the billing was explained to you satisfactorily. I am told that would want the Sky account registered at your address. We can't register this card at your address but we can order you a card at your own UK address if you wish. To do this we need a UK address where Sky isn't already registered, Your full name, your Date of Birth, your mothers maiden name and your telephone number. Once you have received your new card then you will need to return the old card to us in the UK. I look forward to hearing from you soon.



2013-05-31 14:38:36     took off ent extra and sports



2013-05-31 14:30:29     he also said that if he was viewing sky in the uk his bills would be cheaper but i explained this is not the case and he is on full pack so he wants to downgrade to ent with movies



2013-05-31 14:27:36     CLIENT CALLED UP QUERYING PAYMENTS - SO RUDE ... TOLD HIM THAT HE HAS BEEN CHARGED TWICE THIS MONTH BECAUSE HIS PAYMENT DECLINED ... HE WANTS A COPY OF ALL HIS BILLS AND WANTS TO CHANGE HIS ACC TO CUSTOMERS OWN ADDRESS AND FOR HIM TO NOT HAVE TO PAY ANY MONEY TO US SO WANTS HIS CONTRACT DETAILS



2013-05-01 09:59:10     paid ob £56 with cust cc 4751 1400 0012 7479 Exp 12/15 Security 762



2012-08-01 15:22:09     Your transaction was successful. Transaction information Transaction ID 5FA69813A4366562Y . Date and time 01-Aug-2012 15:22:40 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX7479 . Total £100.00 GBP



2012-08-01 14:57:59     Invoice 01 Aug 2012 Invoice Number: 2107 To: 506 232 073 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 506 232 073 100.00 100.00 Delete Edit Total £100.00



2012-07-02 17:42:14     Paid off OSB £53.50 ON ACC and added cc details onto acc. Your new payment details: Payment method: Credit Card Card type: VISA Card number: **********12 7479 Expiry date: 12/2012 Your Sky TV service has been reinstated.



2012-07-02 17:18:33     Elizabeth Crossley- Wright 0033635435438 ewright@archlegal.com



2011-10-10 11:07:59     NOTE BELOW SHOULD READ £100.00



2011-10-10 11:00:14     3100.00 CARD FEE PAID REC 1618 C/C 2169



2011-10-10 09:59:47     paired card to 4F31D20364195423 changed payment details and upgraded to Sky World new payment detail on email dated 10/10



2011-09-15 11:32:26     Box sent to Ronnie UPIA Card activated 4f31d4036478916d



2011-09-08 12:50:50     MySky User: georgeallen4 Password: bladerunner Email: george.allen@post.alderney.ws Where your mother was born? Answer: Bristol