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Contract Number 630128363573
Card Number 551 932 080
MultiRoom Number
First NameMR FRANK
Last NameGRANT
Address5 1/1 SOUTHCOTT HOUSE
AddressBRAYE STREET
AddressALDERNEY
Town / CityGUERNSEY
PostcodeGY9 3XT
Telephone01481 712777
Maiden NameJones
Sky Passwordsky
Date of Birth1981-04-22 00:00:00
e-Mailfrank.grant@post.alderney.ws
Sky Card Number551 932 080
Prev Sky Card Number
Host Fee Paid2015-07-03 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2011-08-11 11:30:50
Modification Date2016-04-07 10:58:50
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamefrankgrant123
MySky Passwordjones123
Contract StatusWe cancalled at Sky



2016-04-07 10:58:52     Client emailed in to cancel so I've given 31 days notice to Sky. Viewing goes off 07/05/2016 Host fee due date was 06-09-2016



2016-04-07 10:58:52     Client emailed in to cancel so I've given 31 days notice to Sky. Viewing goes off 07/05/2016 Host fee due date was 06-09-2016



2016-02-25 12:07:55     Cancelled BT Sport with 31 days notice as the client has lost the channels due to location.



2015-07-08 15:04:24     Please email client the invoice for host fee each year and he will pay it himself. robino_10@hotmail.com



2015-07-03 14:59:14     Your transaction was successful. Transaction information Transaction ID 5V979320GP8032400 . Date and time 03-Jul-2015 14:58:53 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX1362 . Total £120.00 GBP



2015-07-03 14:58:16     4751 2400 1250 1362 07/17 737 Invoice 03 Jul 2015 Invoice Number: 7759 To: 551 932 080 end user Rob Mackinnon skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2015-06-26 13:16:14     27 Jun - 26 Jul A month in advance Variety with Sports & Movies - including discounts £30.50 Total due 27 Jun £30.50 Account name: F GRANT Sort code: **-**-60 Account number: ******08



2014-12-10 09:48:32     Called and added Sky Sports 5 again.



2014-12-08 19:42:19     Your order Monthly cost Sky Sports 5 Free New monthly cost with offers £30.50 New monthly cost without offers £61



2014-11-28 12:52:07     customer CC details if needed for osb 4751 2400 1250 1362 07/17 737



2014-11-24 14:55:01     551 932 080 check this account has not gone into a balance as dd details were added and pdd is the 27th. cust wants to pay DD every month. Fri, 28 November



2014-11-24 14:53:23     Added customers DD details to the Sky account dnt know why the CC details had been added. cust called and wanted this changed back. Billing due date is the 27th of each month so check this account doesn't go into a balance and go off. 60 60 60 4761 6008



2014-11-18 12:11:23     Your transaction was successful. Transaction information Transaction ID 6RL081986F935833A Date and time 18-Nov-2014 13:11:34 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8045 Total £69.00 GBP



2014-11-18 12:10:25     Invoice 18 Nov 2014 Invoice Number: 6750 To: 551 932 080 End User skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Sky Card Deposit 69.00 69.00 Delete Edit Total £69.00



2014-11-11 15:39:50     reinstated on variety and sports 50% off 12 months added customer cc next bill: £46.24



2014-11-11 14:50:29     calendar to take deposit next week : Added 551 932 080 - take deposit on Tue 18 Nov 2014 at 09:00. Undo



2014-11-11 14:49:26     Your transaction was successful. Transaction information Transaction ID 5E2015387M782093N Date and time 11-Nov-2014 15:49:27 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8045 Total £120.00 GBP



2014-11-11 14:47:28     CUSTOMER CALLED WITH CC DETAILS FOR HOST 4507 0313 4541 8045 01/16 844 WE HAD HIS OLD EMAIL ADDRESS HIS NEW ONE IS: robino_10@hotmail.com



2014-10-06 16:20:01     Called to cancel. Last payment 27/10/14 £21.65



2014-09-21 23:49:25     BOARD TO CANCEL AS BOTH EMAIL ADDRESSES WE HAVE FOR THIS CUSTOMER ARE BOUNCING AND HOST OVERDUE



2014-09-21 23:46:09     EMAILE TO THE OTHER EMAIL ADDRESS OF END USER HAS BOUNCED TONIGHT I HAVE SENT EMAIL TO THIS ADDRESS rob.mckinnon@gtech.com> IF NO WORD BACK CARD WILL NEED TO BE CANCELLED



2014-08-20 13:40:37     Invoice 20 Aug 2014 Invoice Number: 6330 To: 551 932 080 end user Rob Mackinnon rob.mckinnon@gtech.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-07-21 11:08:56     Added Sky Sports 5 to this customers package. Confirmation - your order has been placed



2014-07-21 11:05:12     CUSTOMERS EMAIL ADDRESS IS rob.mckinnon@gtech.com I have emailed him re host fee to ask if he wants to pay via web site or invoice He has today paid £10 to add SKY SPORTS 5 board for LEANNE TO DO THIS



2014-07-21 11:02:17     Dear Sky HD Solutions Ltd, This email confirms that you have received a payment for £10.00 GBP from Robert McKinnon. Receipt ID: 4037-7960-4868-2811



2014-06-02 11:38:20     INVOICE BELOW HAS NEVER BEEN PAID!!! EMAIL OUT TO CAROL



2014-01-30 12:25:31     Invoice 30 Jan 2014 Invoice Number: 5238 To: 551 932 080 ob.mckinnon@gtech.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 65.50 65.50 Delete Edit Total £65.50



2013-11-21 11:52:50     no cc for deposit



2013-07-31 20:18:03     ADDED BT SPORTS WITH CUSTOMERS DD DETAILS 60 60 60 4761 6008 Your order details Order date 31/07/2013 Order number SP4ZZA003000091684 Print your order Personal Password jones123 1st street lived on? Main Street Contact details Mr Frank Grant 01481712777 frank.grant@post.alderney.ws Need any extra help? Can use for marketing? No Password reminder What is your mother's maiden name? Jones Male 22-04-1981 Billing and Payment One-off charges Added to your BT Bill Your bill payment method Monthly Whole Bill Direct Debit Billing delivery method Paper-free Billing Address Southcott house 5 1/1 Braye street Alderney Guernsey GY9 3XT



2013-07-30 23:10:03     INVOICE FOR ADMIN TO ADD BT SPORTS AND ADD THIS CUSTOMERS PAYMENT DETAILS Invoice 30 Jul 2013 Invoice Number: 3845 To: 551 932 080 end user rob.mckinnon@gtech.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 9 1.00 Admin Fee to add BT Sports 60.00 60.00 Delete Edit Total £60.00 WHEN INVOICE PAID ADD BT SPORTS



2013-07-25 22:44:21     HOST FEE PAID VIA BANK TF CUSTOMER SENT RECEIPT



2013-07-24 11:13:39     CUSTOMERS EMAIL ADDRESS IS ob.mckinnon@gtech.com I HAVE RESENT INVOICE FOR HOST



2013-07-23 10:16:29     551 932 080 - if no response to invoice and email - DG on Fri 26 Jul 2013 at 11:00.



2013-07-23 10:15:12     Hello, We have sent you Invoice number: 3441 in regards to your annual host fee which is due. Please pay this as soon as possible to avoid your card being switched off by our automated service. We look forward to receiving your payment. Charlotte



2013-07-23 10:12:40     sent invoice to end user



2013-07-23 09:45:42     emailed bored to chase up host fee and make sure client has been emailed invoice



2013-06-18 12:32:08     end users email address - rob.burniston@gtechg2.com



2013-06-17 20:52:39     Invoice 17 Jun 2013 Invoice Number: 3441 To: 551 932 080 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-06-17 20:51:50     cant find cc details



2013-06-17 20:41:40     Your current payment details Payment method: Direct Debit Account name: Frank Grant Sort code: **-**-60 Account number: ******08



2013-06-17 20:41:27     Billing Period Charges ESPN 27 Jun - 26 Jul £10.00 Entertainment Extra with Sports and Movies 27 Jun - 26 Jul £55.50 Yours at no extra cost Sky TV total: £65.50 Payment due on 27 Jun £65.50



2012-07-13 12:40:09     reversed downgrade as host has been paid



2012-07-13 12:25:14     Your transaction was successful. Transaction information Transaction ID 4L223735S7364292E . Date and time 13-Jul-2012 12:25:16 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX2027 . Total £100.00 GBP



2012-07-13 11:34:48     Hello, on 11 Jul 2012 we sent you Invoice Number: 1969 regarding the annual host fee for your sky card. Please pay this or reply with cc details to avoid your card being disabled by our automated system. Thank you Charlotte



2012-07-12 15:47:43     downgraded to min pack to prompt response for host



2012-07-11 16:52:09     Invoice 11 Jul 2012 Invoice Number: 1969 To: Rob Burniston rob.burniston@gtechg2.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 551 932 080 100.00 100.00 Delete Edit Total £100.00



2012-06-20 14:15:36     PAYS SKY BY DD



2012-02-29 12:40:47     client has changed his standard box to Sky+ box. 4f2111 0275203678 called sky and paired it to card. only on one feed. If Rob finds it too difficult to work it on one feed, he will be looking for someone to go out and fit a second cable/lnb for him



2012-02-28 12:08:32     Added ESPN



2012-02-28 11:18:50     secondary user set up for end user robburniston robburnboy tried to add espn to account but no joy. asked Chris to have a go incase it was just my pc. client has sky+hd box on account, said he would like the sky+ functions. asked for osm when he tries to record cos he should have it.



2011-10-07 11:07:41     end user not getting sky premier or sky sports 3. no programming on these channels at time of call.



2011-09-09 13:18:46     Sky having issues changing sky pack. requested upgrade to full pack and there is an issue with their system. They are working on resolving it.



2011-09-08 09:46:48     upgraded to Sky world



2011-09-06 11:32:43     dd set up 27th of month. bank account ending 6008



2011-09-06 11:26:54     card paired to: Model 1 0 53 Serial 0103462402 Version 9f0a01



2011-08-30 14:38:53     My Sky Details First name: = Frank Surname: = Grant Email:= frank.grant@post.alderney.ws Username: = frankgrant123 Password: = jones123 DOB: = 22.04.1981 Mothers Maiden Name: = Jones Where was your mother born = London



2011-08-30 13:58:24     4F31D30364407332 551 932 080



2011-08-18 10:10:55     card and box from astral



2011-08-11 11:32:39     CARD ORDERED BY ASTRAL ON 1 MIX USING C.C 244562