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Contract Number 630111285965
Card Number 547 315 879
MultiRoom Number
First NameMISS LEAH
Last NameROME & Steve Jones
AddressSOUTHCOTT HOUSE
Address27 BRAYE STREET
Address
Town / CityALDERNEY
PostcodeGY9 3XT
Telephone01481 823 444
Maiden Namebrown
Sky Passwordsky
Date of Birth1962-10-28 00:00:00
e-Mailleahrome@post.alderney.ws
Sky Card Number547 315 879
Prev Sky Card Number
Host Fee Paid2018-04-01 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2011-05-19 16:18:59
Modification Date2018-07-30 12:45:33
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernameleahrome1234
MySky Passwordgirlrom1
Contract StatusViewing Abroad



2018-08-01 19:48:12     THIS CARD HAS BEEN REPLACED BY 756 593 273



2018-08-01 19:46:14     DD AT SKY CANCELLED You have successfully cancelled a Direct Debit with the following details: Transaction name: Cancel Direct Debit Account number: Business Current a/c - 09-01-28 08806038 Direct Debit number: 847 Payee name: SKY SUBSCRIBERS SERVICES LTD Their reference: 00630111285965 Start date: 22/06/2017 Last payment: 27/07/2018 Last amount: £42.00



2018-07-27 18:20:38     27/07/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630111285965, MANDATE NO 0847 £42.00



2018-07-27 18:20:37     27/07/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630111285965, MANDATE NO 0847 £42.00



2018-07-25 10:03:30     viewing abroad



2018-07-24 23:28:46     CUSTOMER HAS EMAILED TO SAY SHE HAS LOST SOME CHANNELS WHEN I CHECKED MYSKY THIS ACCOUNT IS OFF NEED TO CALL SKY TOMORROW TO CHECK WHAT IS GOING ON



2018-07-24 23:25:40     CUSTOMER CONTACT DETAILS Trina Epperly tepperly1@aol.com



2018-07-18 11:10:04     July sub paid Your transaction was successful. Transaction information Transaction ID 4LR24267X21816610 Date and time 18-Jul-2018 11:09:47 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6013 Total £84.80 GBP



2018-06-27 06:49:02     27/06/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630111285965, MANDATE NO 0847 _ 53.02



2018-06-19 10:50:02     June sub paid Your transaction was successful. Transaction information Transaction ID 3JL44475YE854062V Date and time 19-Jun-2018 10:49:47 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6013 Total £84.80 GBP



2018-06-01 14:56:51     Offer - £42pm for 18 months. I have removed Kids channels for a greater discount but if the customer complains reinstate as necessary. A one-off £10 admin fee applies next month. Calendar made.



2018-06-01 11:32:18     30/05/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630111285965, MANDATE NO 0847 _ 35.75



2018-05-18 09:17:43     May sub paid Your transaction was successful. Transaction information Transaction ID 22W32765P3625122T Date and time 18-May-2018 09:17:19 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6013 Total £84.80 GBP



2018-04-27 11:13:34     27/04/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630111285965, MANDATE NO 0847 £35.75



2018-04-26 14:17:38     Missed March banking 28/03/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630111285965, MANDATE NO 0847 £34.00



2018-04-19 06:47:24     April sub paid Your transaction was successful. Transaction information Transaction ID 97M64018Y0026150P Date and time 19-Apr-2018 06:47:08 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6013 Total £84.80 GBP



2018-04-17 12:57:16     Your transaction was successful. Transaction information Transaction ID 2TC712659T201012N Date and time 17-Apr-2018 12:55:30 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6013 Total £120.00 GBP



2018-03-19 10:57:27     March sub paid Your transaction was successful. Transaction information Transaction ID 98D59958198719140 Date and time 19-Mar-2018 11:56:57 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6013 Total £80.80 GBP



2018-03-03 17:50:02     28/02/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630111285965, MANDATE NO 0847 £34.00



2018-02-20 11:36:21     Feb sub paid Your transaction was successful. Transaction information Transaction ID 1GP86040S7738662S Date and time 20-Feb-2018 12:36:19 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6013 Total £80.80 GBP



2018-02-01 13:28:34     Customer emailed with new CC details 4766 6419 7377 6013 06/21 Updated monthly subs and host folder



2018-01-29 14:00:00     29/01/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630111285965, MANDATE NO 0847 £34.00



2018-01-17 12:37:21     Jan sub Your transaction was successful. Transaction information Transaction ID 1S293970RH717034B Date and time 17-Jan-2018 13:37:37 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8460 Total £80.80 GBP



2018-01-02 15:41:29     29/12/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630111285965, MANDATE NO 0847 £34.00



2017-12-19 10:32:36     dec sub Your transaction was successful. Transaction information Transaction ID 09K354005Y419230U Date and time 19-Dec-2017 11:32:13 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8460 Total £80.80 GBP



2017-12-14 09:25:21     MISSED BANKING BY CAROL 23/11/2017 CARD PAYMENT TO SKY DIGITAL INTERN,75.50 GBP ON 20-11-2017 £75.50



2017-12-13 11:31:57     Future bill estimate Bill from 27th of December, to the 26th of January 27 Dec – 26 Jan TV £34.00 Extra charges £7.50 Balance carried forward Credit £7.50 Estimated total £34.00



2017-11-20 11:07:31     Paid OSB of £75.50 with Santander CC(3455) and added Santander DD to account 09 01 28 08806038



2017-11-20 11:01:53     October sub, November sub and late payment fee paid. 4766 6425 7209 8460 06/22 436 Invoice 20 Nov 2017 Invoice Number: 9815 To: 547 315 879 End User skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 October sub 80.80 80.80 Delete Edit 1.00 November sub 80.80 80.80 Delete Edit 1.00 Late payment fee 20.00 20.00 Delete Edit Total £181.60 Your transaction was successful. Transaction information Transaction ID 2EM27416M0740940D Date and time 20-Nov-2017 12:01:49 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8460 Total £181.60 GBP



2017-11-20 09:58:21     tepperly1@aol.com Client has emailed to say they can't record. I have asked for new payment details. Told her €161.60 due.



2017-10-22 15:52:49     OCTOBER SUB DECLINED AGAIN DUMMY DD ADDED Current payment details Payment method: Direct Debit Account holders name: MISS L ROME Account number: ****9728 Sort code: ****99



2017-10-19 15:14:57     oct sub declined Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2017-09-27 10:38:59     27/09/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630111285965, MANDATE NO 0847 £34.00



2017-09-20 21:10:11     SEPTEMBER SUB PAID Your transaction was successful. Transaction information Transaction ID 7ER23316VV7072115 Date and time 20-Sep-2017 21:07:53 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6021 Total £80.80 GBP



2017-08-31 11:14:32     30/08/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630111285965, MANDATE NO 0847 £34.00



2017-08-20 22:44:14     AUGUST SUB PAID Your transaction was successful. Transaction information Transaction ID 6JR21690EH0060946 Date and time 20-Aug-2017 22:42:05 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6021 Total £80.80 GBP



2017-07-28 20:27:40     27/07/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630111285965, MANDATE NO 0847 £34.00



2017-07-21 16:09:21     Your transaction was successful. Transaction information Transaction ID 4TP19943X6158225D Date and time 21-Jul-2017 16:07:24 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6021 Total £80.80 GBP



2017-07-05 18:02:48     05/07/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630111285965, MANDATE NO 0847 £39.90



2017-06-19 21:27:02     JUNE SUB PAID Your transaction was successful. Transaction information Transaction ID 2FS80960AT719970W Date and time 19-Jun-2017 21:25:18 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6021 Total £80.80 GBP



2017-06-19 21:20:35     BILLING AND OFFER INFO Total due 27 Apr £80.30 Total due 27 Jun £80.30 Total due 27 Jun £39.90 UPCOMING SUBS 27 July£34.30 27 August£34.30 27 September£34.30 AMOUNT DISCOUNTED Viewing Subscription Discounted- £34.00 CUSTOMERS CC AT SKY Your current payment details Payment method: Credit Card Card type: VISA Card number: ************6021 Expiry date: 06/2021 SANTANDER ADDED Your current payment details Payment method: Direct Debit Account holder name: MISS L ROME Sort code: **-**-28 Account number: ******38 03 Jul We'll be collecting this payment a few days later than normal ADMIN DONE TO COLLECT MONTHLY SUBS 547 315 879 21ST £80.80 4766 6419 7377 6021 06/21 931 ADMIN DONE TO TRY FOR OFFER YEARLY



2017-06-09 11:04:28     Reinstated account on original with 60% off for 12 months = £34.00pm.



2017-05-26 15:54:10     Cancelled account and set calendar reminder to reinstate with an offer.



2017-04-28 21:39:22     2017 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 4VG66388JP404430S Date and time 28-Apr-2017 21:37:45 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6021 Total £120.00 GBP



2017-04-28 21:36:27     ACTIVE ACCOUNT Total due 27 Apr £80.30 Payment Received - £80.30 27 Apr What you still owe £0.00 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************6021 Expiry date: 06/2021



2016-09-19 14:35:35     Card and box paired 4f31d3 03643749293 F2BB9 F44C



2016-08-10 15:14:12     Added new CC details to Sky and host folder. 4766 6419 7377 6021 06/21 931



2016-04-05 17:18:42     HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 5V286838BU7254738 Date and time 05-Apr-2016 17:17:16 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2226 Total £120.00 GBP



2015-12-03 15:52:43     Client called wanting to cancel because of high bill after reinstate. Got a £10 off offer for 12 months and he was happy with that. null Thanks for keeping Sky Movies as part of your package. We hope you continue to enjoy it This confirms your request to keep Sky Movies & Sky Sports with our 12 months at £10.00 off offer Please note it may take up to 3 days for this action to appear on your account.



2015-10-14 10:37:58     Paid OSB of £68.37 with client's new CC. 4972 0289 4939 2226 09/18 687



2015-04-15 16:54:33     called customer back to let him know i got him £12.50 per month for 6 months



2015-04-14 17:21:43     customer called saying he wanted refunded for host fee as he doesnt have an account with us i had to explain that he does have an account with us as he gets it through sky in france, he was going on about how hes going to call sky in the uk because this is illegal but i talked him around by saying i would get him a discount on his monthly pack, i phoned sky and they were being rediculous saying the best offer was £10 off for a few months so i am going to call again in the morning and speak to someone else, customers phone number 0033686260108



2015-04-01 12:49:41     Your transaction was successful. Transaction information Transaction ID 73L65299BT679745E Date and time 01-Apr-2015 12:49:27 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0251 Total £120.00 GBP



2015-04-01 12:47:02     4972 0263 4683 0251 11/15 145 Invoice 01 Apr 2015 Invoice Number: 7337 To: 547 315 879 SIF skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-04-01 12:04:04     Your transaction was successful. Transaction information Transaction ID 9T59150049901461Y . Date and time 01-Apr-2014 11:27:41 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX0251 . Total £120.00 GBP



2014-03-24 15:08:39     CC details 4972 0263 4683 0251 11/15 145 Invoice 24 Mar 2014 Invoice Number: 5486 To: 547 315 879 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2013-06-28 15:56:28     Your transaction was successful. Transaction information Transaction ID 2D452301R1516511M Date and time 28-Jun-2013 15:47:12 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0251 Total £65.25 GBP



2013-06-27 16:37:27     Invoice 27 Jun 2013 Invoice Number: 3612 To: 547 315 879 sif skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky card deposit 65.25 65.25 Delete Edit Total £65.25



2013-06-27 16:35:01     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************0251 Expiry date: 11/2015



2013-06-27 16:34:45     Billing Period Charges Entertainment Extra with Sports and Movies HD 27 Jun - 26 Jul £64.75 Yours at no extra cost Sky TV total: £64.75 Additional Charges Show£0.50 Payment due on 27 Jun £65.25



2013-03-31 22:51:16     HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 0G2428863N4265056 Date and time 31-Mar-2013 22:50:30 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0251 Total £120.00 GBP



2013-03-17 16:40:20     Invoice 17 Mar 2013 Invoice Number: 2948 To: 547 315 879 sif skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2013-03-17 16:38:53     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************0251 Expiry date: 11/2015



2012-12-12 09:34:13     PAID OSB £65.25 BY C.C 4972 0263 4683 0251 11.15 145 ADDED SAME



2012-04-25 18:04:02     Hi Terri, I hope you can help me out here re. the above 2 cards I think i have got a bit confused , the email thread was part of a thread of statements that we spoke about earlier and i think i may have taken a payment twice in error. Card 382 249 829 i took payment last Friday , invoice 1403, c/c 0939 and then on Monday we got a paypal payment in for this invoice , and right away i thought customer didn't realise that i had taken the payment so i emailed the customer and asked what was the last 4 numbers of his c/c and it was not the same. This left me knowing i had taken a payment but not sure what was the correct invoice number. Card 547 315 879 , i took a payment today , invoice 1414. from c/c 0939 and i have realised that this was this same c/c used on Friday and attached to the wrong invoice. I am sorry for this mix up , as i was explaining to you earlier when we receive an email attached to a statement this joins onto a thread of statement emails and can lead to uncertainty and confusion , you think an email is relating to one statement when in fact it is not. Please can you confirm that customer for card 547 315 879 c/c is 0939 and only has one sky card and i will email customer straight away and refund. Regards, Carol



2012-04-25 10:44:07     Your transaction was successful. Transaction information Transaction ID 2HF31073YJ111372W . Date and time 25-Apr-2012 10:43:56 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX0939 . Total £100.00 GBP



2012-03-30 16:51:38     Invoice 30 Mar 2012 Invoice Number: 1414 To: 547 315 879 skyinfrance@aol.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 547 315 879 100.00 100.00 Delete Edit Total £100.00



2011-07-13 09:00:08     paid osb £79.83 by c.c 49 0939 added same



2011-06-16 10:43:54     called to update password, mmn , dob



2011-06-10 15:06:19     upgraded to sky world, unable to add cc details as there was an error



2011-06-10 14:29:52     HOST FEE TAKEN REC 2815 / 2817 (490939)



2011-06-01 16:47:35     mysky leahrome@post.alderney.ws user leahrome1234 p/w romegirl sec hospital



2011-05-27 14:10:26     card and box activated by telephone 4F31D303643749293



2011-05-26 11:17:15     card in



2011-05-19 16:19:40     CARD ORDERED BY ASTRAL USING C.C 373605 ON 1 MIX NO HD