DataTable with default features
| Contract Number | 630108335377 |
| Card Number | 589 769 983 |
| MultiRoom Number | |
| First Name | MRS Susan |
| Last Name | BOYDE |
| Address | plot 187 |
| Address | The Chase |
| Address | Wickford |
| Town / City | ESSEX |
| Postcode | SS12 9EX |
| Telephone | 0141 424 4433 |
| Maiden Name | SCOTT |
| Sky Password | sky |
| Date of Birth | 1981-03-07 00:00:00 |
| Sky Card Number | 589 769 983 |
| Prev Sky Card Number | 570 683 250 |
| Host Fee Paid | 2012-07-29 00:00:00 |
| Host Fee Due | 2000-01-01 00:00:00 |
| Create Date | 2011-05-04 12:04:32 |
| Modification Date | 2013-09-19 21:23:27 |
| Multi Room Card 1 | |
| Multi Room Card 1 Notes | |
| Multi Room Card 2 | |
| Multi Room Card 2 Notes | |
| Multi Room Card 3 | |
| Multi Room Card 3 Notes | |
| Multi Room Card 4 | |
| Multi Room Card 5 Notes | |
| Setanta Acct Number | |
| MySky Username | sarah.boyde12 |
| MySky Password | strawberry |
| Contract Status | Viewing Abroad |
| 2013-09-25 14:40:59 no payment details on this acc |
| 2013-09-19 21:23:13 Hi Liz, I have copied the billing for this card for you to send to your customer. You've upgraded from Entertainment Extra+ with Movies to Entertainment Extra+ with Sports and Movies on 30 Jul You have two charges for Entertainment Extra+ with Sports and Movies: one for your first billing period from the date that you upgraded to Entertainment Extra+ with Sports and Movies, and one for your ongoing monthly charge billed one month in advance. Billing Period Charges Entertainment Extra+ with Sports 04 Sep - 03 Oct £54.00 Entertainment Extra+ with Sports 01 Sep - 03 Sep £5.23 Entertainment Extra+ with Sports 30 Aug - 31 Aug £3.39 Entertainment Extra+ with Sports and Movies 04 Aug - 29 Aug £50.74 Credit for Cancellation of Entertainment Extra+ with Movies 30 Jul - 03 Aug - £7.02 Entertainment Extra+ with Sports and Movies 30 Jul - 03 Aug £9.76 Yours at no extra cost Sky TV total: £116.10 Additional Charges Show £0.50 Payment due on 04 Sep £106.60 Payment Received 04 Sep - £106.60 Account balance £0.00 The easiest way to pay is by Direct Debit, but you can also choose to make recurring credit card payments. Payment Received 30 Jul - £42.00 These are the only two payments taken for this account. The credit card is not attached to any other account , does he have another card with a monthly sub of £58.00 ? If he has this card is not with us. Hope this helps. Carol x Account balance £0.0 |
| 2013-09-19 21:22:46 Mr Grundy, the owner of the original card (589 769 983 which has been cut off for viewing abroad), has now received his statements for his Visa relating to that viewing card.. It was activated into his box 30.07.2013. His statement reads:- 17.07.13 - £58.00 - 08702 404040 30.07.13 - £42.00 - " 17.08.13 - £58.50 - " 05.09.13 - £106.60 - 0844 241653 Firstly, the first payment on 17th July cannot be for this viewing card as it was not activated until the 30th. Secondly, the payment on the 17th Aug looks like the same amount as the first. Can you please call Sky and ask them: a) what was the normal subscription for this card? b) what dates does the payment on the 5th Sept cover from and to? I think that wherever the previous viewing card for this man has gone, it must still be active. Can you let me know as soon as possible as he will have to claw those two amounts back. Thanks Liz x |
| 2013-09-17 13:35:23 This card has been replaced with 592 409 049 |
| 2013-09-16 14:58:07 OFF FOR VA You have removed Sky TV from your subscription You may see some credits on your next bill for products you have removed. This is because we collect some subscription payments in advance, so when you cancel a product, we refund you the advance payments pro rata. Product changes 11 Sep: removed Entertainment Extra+ with Sports 11 Sep: removed HD Basic 11 Sep: removed Sky+ Subscription This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill. |
| 2013-08-20 13:17:54 confirmed that movies will cancel off on 31/08/2013 |
| 2013-08-20 13:06:57 ordered wireless adapter |
| 2013-07-30 17:48:28 I HAVE DONE A CALANDER MESSAGE TO CALL SKY IN 3 WEEKS AND MAKE SURE MOVIES HAS BEEN REMOVED |
| 2013-07-30 17:47:44 SPORTS WERE NOT ON THIS ACCOUNT ADDED THEM THIS EVENING Your order Monthly cost Sky TV £60.50 - Sports 1 - Sports 2 Sky Sports 3 Free Sky Sports 4 Free Benefits and extras On Demand Free New monthly cost £60.50 |
| 2013-07-30 17:36:27 LIZ EMAILED STILL NO SPORTS |
| 2013-07-30 12:59:22 LIZ EMAILED STILL NO VIEWING ACTIVATED AGAIN ONLINE Activation successful yesYour Sky TV channels will usually be activated in a few seconds, although it could take up to 2 hours. |
| 2013-07-30 12:21:50 Paid off OSB £84.17 and added customer cc details to the acc (126644). Have to Cancel the movies off this acc. Cust cc £42 4929 4095 8385 4008 12/15 885 company cc £42.17 5341 0531 9800 4992 02/16 973 V: 4F31B0 S: 0380581200B ID: 8 344F 2787B Package: Basic (21.50) Sports (22.00) + HD |
| 2013-07-30 11:33:02 Carol Can you try 4929 4095 8385 4008 12/15 pin 885 Les |
| 2013-07-30 11:32:40 Sky are saying this CC is invalid and they cant add it to the account? |
| 2013-07-30 11:32:09 New Activation Please:- V: 4F31B0 S: 0380581200B ID: 8 344F 2787B Grundy 4926 4095 8385 4008 12/15 885 Package: Basic (21.50) Sports (22.00) + HD Thanks Liz x |
| 2013-07-22 16:52:59 added dummy c/c Your new payment details: Payment method: Credit Card Card type: MASTERCARD Card number: ************8265 Expiry date: 03/2014 |
| 2013-07-10 15:57:56 SENT TO SPAIN AS STOCK |
| 2013-07-09 16:44:01 Your current address 8 Levern Bridge RoadGLASGOWG537AB Your new address plot 187 The ChaseWickfordEssexSS12 9EX |
| 2013-06-27 09:35:08 2 TB BOX ARRIVED 4f315603758739115 AND SENT TO TIM STAMP |
| 2013-06-19 15:33:45 589 769 983 change back to original address on Tue 9 Jul 2013 at 13:30. |
| 2013-06-19 15:32:48 ordered 2 tb box with cc 5378 |
| 2013-06-19 15:12:12 Your current address plot 187 The Chase WICKFORD Essex SS129EX Your new address 8 Levern Bridge Road GLASGOW G53 7AB |
| 2013-06-19 13:15:17 BOARD TO CHANGE ADDRESS AND ORDER A 2 TB BOX CHANGE BACK TO ORIGINAL ADDRESS WHEN WE GET THE BOX |
| 2013-06-19 12:55:26 CURRENT BOX Sky+HD box |
| 2013-06-11 17:00:13 NEW CARD ARRIVED AT OFFICE 589 769 983 OLD CUSTOMERS CC STILL ON NEXT PAYMENT TO SKY DUE 6TH JULY CALANDER TO ADD DUMMY CC 12TH JULY IF CARD NOT SOLD OLD OLD CARD ON ACCOUNT 545 539 702 |
| 2013-06-06 09:57:10 reinstated acc, sky cleared the balance but only if i reinstated on what i had before but i have also put in a months downgrade to go down to entertainment only and i have added old customers cc and reordered card |
| 2013-06-05 00:17:07 I TRIED TO TAKE HOST FEE AND IT DECLINED BOARD TO TRY AND PAY OB AND REORDER |
| 2013-05-01 17:23:35 host fee due date was 29-07-2013 |
| 2013-05-01 17:21:59 osb £52.25 |
| 2012-12-17 10:26:06 ADDED C.C 4560 6412 1731 1013 07/16 , AS PER EMAIL |
| 2012-11-14 20:49:41 CHANGE CC AT SKY IN CALANDER FOR 17/12/2012 |
| 2012-11-14 20:47:13 Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************1865 Expiry date: 05/2014 |
| 2012-11-14 20:42:45 BALANCE PAID AND VIEWING RESTORED NEW CC ADDED THIS CUSTOMER IS UNHAPPY AS HE HAS NOT CLAWED BACK ANY MONEY TO SKY AND HAS PAID OUT FORTUNES TO JOSE SOTTO I HAVE ADDED CC 1865 CALANDER TO CHANGE BACK TO HIS CC JANUARY |
| 2012-11-14 11:29:51 Hi, Customer has phoned to say he has no channels. Please reinstate ASAP. 4560 6412 1731 1013 07/16 131 Regards, Steve Steve, According to sky this customer has charged back the previous payment so there is still an OB for £115.00 , shall i go ahead and clear this , add the cc provided and get viewing on ? Carol |
| 2012-11-14 11:27:35 Credit Card Chargeback 05/11/12 £62.75 Credit Card Declined 02/11/12 £52.25 Payment Received 01/11/12 £52.25 CR Account balance £115.00 |
| 2012-10-18 12:26:27 paid osb £111.25 by c.c 6669 5018 added same |
| 2012-10-13 12:26:01 Amount of last bill £60.44 Payment received for your last bill, thank you. £52.69 CR Amount owing from last bill £7.75 Sky TV Show details£103.50 Payment due on 04/10/12 £111.25 Your bill is overdue. Please make a payment as soon as possible. Make a payment Credit Card Declined 02/10/12 £111.25 Payment Received 01/10/12 £111.25 CR Account balance £111.25 The easiest way to pay is by Direct Debit, but you can also choose to make recurring credit card payments. |
| 2012-10-12 11:54:45 ADDED ADDRESS TO ADDRESSES TO USE FOR ORDERING CARDS AS THERE IS AN OSB AND IT IS CANCELLED |
| 2012-10-11 11:55:00 I have looked back at previous emails and it seems that the client clawed back the £100 host fee which he owed for using on of our addresses therefore his cc details were not removed from his account until the end of July but usually when it is close to the payment date they take the money out of the previous payment method. I have tried to match up the amounts which the client has stated with the sky bill for this account and they do not match. I will get Carol to look into this. Regards Charlotte |
| 2012-10-11 10:06:33 sif said old customer is still being charged Please can you advise when the payment was exactly taken as a new customers cc details were added onto this account on 29-07-12 therefore no payments should of came out after that? Charlotte |
| 2012-10-11 10:03:13 osb £111.25 |
| 2012-08-27 15:16:00 PIN 2222 |
| 2012-08-26 18:38:08 Hi Steve, This has all been done. balance paid , sports removed ( this required a 31 day notice ) and will go off 26/09/2012 , although it was cancelled before due to the balance the 31 day period starts from today. Paired to new box. Pin is 1111. Regards, Carol |
| 2012-08-26 18:37:49 The customer has now put money in his account, c/c card details are listed below. We have now sol him a new HD box and a repair is required. This is my free box with this card. HD 4F31D5 03760 59893 Note the package requested was ent+ & movies. Not sport. He seemed to have the full package? Regards, Steve. |
| 2012-08-22 12:39:12 Payment due £60.44 Credit Card Declined 02/08/12 £60.44 Payment Received 01/08/12 £60.44 CR |
| 2012-08-20 16:21:05 changed pin to 1111 had to call sky as pin was blockked |
| 2012-08-15 09:58:01 changed pin to 1234 |
| 2012-07-29 20:39:13 You have successfully changed your TV PIN for viewing card 570683250. It will take a few minutes to update your Sky TV box. Pins 3250 |
| 2012-07-29 15:52:08 Your transaction was successful. Transaction information Transaction ID 3X071085G7605941R . Date and time 29-Jul-2012 15:52:35 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX5018 . Total £100.00 GBP |
| 2012-07-29 15:49:02 Invoice 29 Jul 2012 Invoice Number: 2040 To: 570 683 250 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00 |
| 2012-07-29 15:24:01 this was activated for steve patmore |
| 2012-07-29 15:06:15 R003.047.29.00P 9F3004 03310 32366 Movies & entertainment plus & HD HD subs 4160 8199 6669 5018 10/15 545 this has all been done |
| 2012-07-25 21:46:15 Chris is using this card at the apartment will update if we sell this card |
| 2012-07-25 12:40:34 Taken by CB 20/7/12 No money |
| 2012-06-26 14:55:31 CARD 570 683 250 BEING SENT TO STEVE PATMORE AS STOCK |
| 2012-06-25 09:44:00 Addded old customer cc details back onto this account as they clawed back there HOST fee. Payment method: Credit Card Card type: MASTERCARD Card number: ************2987 Expiry date: 06/2014 |
| 2012-06-22 13:39:11 HD, Sports, Movies, Entertainement Extra Current bill Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV Hide details £62.25 Billing Period Charges Discounts Sky+ Subscription 04/07/12 - 03/08/12 FREE Entertainment Extra with Sports and Movies HD 04/07/12 - 03/08/12 £62.25 Sky TV total: £62.25 Additional Charges Show details£0.50 Billing Period Charges Discounts Credit Card Admin Charge 04/07/12 - 04/07/12 £0.50 Additional Charges total: £0.50 Payment due on 04/07/12 £62.75 Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************1133 Expiry date: 06/2014 |
| 2012-06-22 13:34:55 NEW CARD ARRIVED 570 683 250 PREVIOUS CARD NUMBER 545 539 702 |
| 2012-06-19 11:17:16 ORDERED REPLACEMENT VIEW CARD as customer clawed bk host fee Deepika: The viewing card request is processed and it would be delivered to you within 3 to 5 working days |
| 2012-06-18 14:05:21 Hi Terri, Have you been able to contact this client , paypal are requesting for this to be resolved , if your customer no longer wishes sky please let me know , if they charged back because they did not recognise this payment but are now aware and have authorised their c/c company i can update this information with paypal. Thanks, Carol |
| 2012-06-12 14:24:25 ***** CUSTOMER HAS CLAWED BACK INVOICE 1411 HOST FEE ******** |
| 2012-04-27 14:22:59 inv 1411 paid |
| 2012-04-21 15:55:49 Hello, on 30 March 2012 we sent you Invoice number 1411 regarding the annual host fee. Please get your client to pay this invoice to avoid the card being disabled by our automated system. Thank you, Charlotte |
| 2012-03-30 16:42:31 Invoice 30 Mar 2012 Invoice Number: 1411 To: 545 539 702 skyinfrance@aol.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 545 539 702 100.00 100.00 Delete Edit Total £100.00 |
| 2011-06-30 11:27:41 old address 2/2A 24 SEATH STREET G42 7LJ |
| 2011-06-27 13:09:06 All ok at skys end. I have had signals resent. Ask customer to switch box off at the wall if no viewing has came back after a 30 mins. |
| 2011-06-14 11:29:00 Model Number SYSF26.OG Version Number 4F31D2 Serial Number 0364199286 Sky World HD New cc details (032987) |
| 2011-06-08 09:42:27 Host taken rec 0007 (342002) |
| 2011-05-19 12:47:12 mysky sarah.boyde12 pword strawberry |
| 2011-05-05 12:38:15 card and box sent to ronnie upia fedex FedEx. Your tracking number: 797064441232 |
| 2011-05-04 12:05:59 BOX IN FROM ASTRAL AND ACTIVATED BY TELEPHONE 4f31d203641992868 |