Transactions

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Contract Number 630108355938
Card Number 612 504 514
MultiRoom Number
First NameMRS MONICA & James
Last NameGLENN
AddressPLOT 173 THE CHASE
AddressWICKFORD
Address
Town / CityESSEX
PostcodeSS12 9EX
Telephone01268 479568
Maiden Name
Sky Passwordsky
Date of Birth1983-07-03 00:00:00
e-Mailmonicaglenn@post.alderney.ws
Sky Card Number612 504 514
Prev Sky Card Number545 722 324
Host Fee Paid2017-01-27 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2011-05-03 10:25:50
Modification Date2018-03-14 07:03:13
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameMONICAGLENN
MySky Passwordalison12
Contract StatusActive CBPs Account



2018-03-14 07:03:13     HOST FEE DUE DATE WAS 15-04-2018



2017-12-19 13:59:36     DECEMBER SUB DECLINED DUMMY DD ADDED Account holders name: MRS MONICA GLENN Account number: ****9728 Sort code: ****99



2017-11-29 15:17:49     29/11/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630108355938, MANDATE NO 0925 £19.00



2017-11-23 11:10:23     nov sub Your transaction was successful. Transaction information Transaction ID 1DN25763YK701924P Date and time 23-Nov-2017 12:10:15 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1787 Total £38.30 GBP



2017-10-27 10:11:20     27/10/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630108355938, MANDATE NO 0925 £19.00



2017-10-22 16:27:11     OCTOBER SUB PAID Your transaction was successful. Transaction information Transaction ID 5RK823291X287043U Date and time 22-Oct-2017 16:24:54 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1787 Total £38.30 GBP



2017-09-27 10:43:39     27/09/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630108355938, MANDATE NO 0925 £18.36



2017-09-21 11:59:48     sept sub Your transaction was successful. Transaction information Transaction ID 1DH14108T1453335F Date and time 21-Sep-2017 11:57:34 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1787 Total £38.30 GBP



2017-09-08 04:44:33     UPCOMING SUBS 27 SEP £18.36 I THINK DD ON 7TH SEP MUST HAVE BEEN AUG BILL 27 OCTOMER £19.00 27 NOVEMBER £19.00



2017-09-08 04:39:32     I HAVE TAKEN AUGUST SUB AS WE HAVE PAID THE BANKING WHICH IS AUG BANKING Your transaction was successful. Transaction information Transaction ID 7NA61393WV9375117 Date and time 08-Sep-2017 04:37:44 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1787 Total £38.30 GBP



2017-09-08 04:35:00     08/09/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00630108355938, MANDATE NO 0925 £12.56



2017-08-25 10:12:21     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************1787 Expiry date: 06/2018 Upcoming subs 27 Sep £18.66 27 Oct £19.30 27 Nov £19.30 Added Santander Admin done for monthly subs 22nd Box Sets £38.30 4659 4481 4930 1787 06/18 898 Calendar reminder set to try for a new offer next year.



2017-08-17 14:31:37     Reinstated account with 50% off for 12 months = £19



2017-08-07 14:26:53     Cancelled account and set a reminder to reinstate with an offer. Reason for cancelling: Moving to Spain



2017-02-23 13:04:08     host fee Your transaction was successful. Transaction information Transaction ID 6NR96577KB7620739 Date and time 23-Feb-2017 14:03:08 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1787 Total £120.00 GBP



2017-02-23 13:01:43     Latest bill My subscriptions 28 Feb - 27 Mar £38.00 Additional charges £0.30 Total due 28 Feb £38.30



2017-01-12 15:12:42     .



2016-01-27 21:15:36     Your transaction was successful. Transaction information Transaction ID 0J99680019526193J Date and time 27-Jan-2016 22:15:25 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1787 Total £120.00 GBP



2016-01-19 14:00:30     Invoice 19 Jan 2016 Invoice Number: 8671 To: 612 504 514 DSV skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Host fee 120.00 120.00 Delete Edit Total £120.00



2016-01-19 13:59:08     28 Jan - 27 Feb A month in advance Family£36.00 Total £36.00 Last month's changes Adjustments for changes you've made £0.00 Additional charges £0.50 Total due 28 Jan £36.50 Payment method: Credit Card Card type: VISA Card number: ************1787 Expiry date: 06/2018



2015-08-13 11:40:50     downgraded to family customers request



2015-07-14 10:40:40     Paid OSB of £49.47 with client's CC. paired to box and upgraded to Family + Sports + Movies. Set pin to 1234



2015-07-13 16:04:28     Renewal fee paid. Invoice 13 Jul 2015 Invoice Number: 7811 To: 612 504 514 DSV skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 NSAT replacement - 607 519 584 120.00 120.00 Delete Edit Total £120.00 Your transaction was successful. Transaction information Transaction ID 70S51098FV309532S Date and time 13-Jul-2015 16:04:06 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1787 Total £120.00 GBP



2015-07-10 11:10:53     DSV given this card to replace 607 519 584. Awaiting package info from DSV 4659 4481 4930 1787 06/18 898 Box details. 4F31D4 03647577810 Host was due 15/04/2015



2015-06-18 13:42:55     Jeni taking card to Spain.



2015-06-11 13:44:45     Card back in stock for resale now but has an OSB of £49.47 612 504 514



2015-05-13 12:45:30     Card replaced by 623 847 373 OSB of 40 odd pounds on this account now due to previous customers CC changing.



2015-02-19 22:05:42     612 504 514 OFFER HAS FINISHED IT WAS ONLY £5 A MONTH THIS CUSTOMER HAS BEEN MESSAD ABOUT CAN YOU CALL FOR A BETTER OFFER IF POSS Mon, 1 June 2015, 14:30 – 15:3



2015-02-09 13:29:25     Offer runs until 19/05/2015



2015-02-09 11:42:12     Sky TV there is already a discount on this package Billing Period Family with Movies HD 28 Jan - 27 Feb £54.75 Viewing Subscription Discounted 28 Jan - 27 Feb - £8.25 Sky TV total: £46.50 Additional Charges £0.50 Payment due on 28 Jan £47.00



2015-01-09 10:34:36     Rachel Moore called again today ranting and raving about another payment coming off. Your current payment details Payment method: Credit Card Card type: VISA Card number: ************7811 Expiry date: 01/2016 I have a worrying feeling these are this Rachel Moore's payment details, if so it means they were added incorrectly back in November again instead of Dana's CC details(I don't know how because i had to do a number of searches just to match those details to her so they should never have been mixed up in the first place as they were only given to us back in 2013 before the card number was changed to its current state) I've changed the details to Dana's CC This should mean Dana hasn't paid a bill to Sky since she activated this card. Board to try and rectify the issue.



2014-12-12 14:33:54     sorry woman going nuts was not dana Armstrong it is RACHAL MOORE rachelmoore1976@hotmail.co.uk



2014-12-12 11:31:25     Dana Armstrong 0034 663845549 called again saying she is sending a copy of her bank charges from Sky to sky Direct as we have been taking payments from her. I tried to explain she had never emailed or called to request her account to be cancelled. there for has never been cancelled. she started shouting down the phone we are incompetent she is going to report us.



2014-11-11 15:52:28     made secondary user for Dana to use: Share the benefits of your Sky account Username: DIDI7322 Name: Dana Smith Date of Birth: 14-03-1966 Email: di.smith@post.alderney.ws This user is linked to your Sky account and can enjoy its benefits (eg. Rewards) and registered services (eg. Remote Record). password: armstrong67



2014-11-11 15:34:34     i have called this customer, there are no emails to say she has ever asked to cancel so i have explained to her that she has paid for sky because she has never cancelled it, she wasnt happy but whatever, she said as long as no more payments are taken then its fine. jeni



2014-11-11 15:33:55     545 722 324 Rachel called today saying that Sky kept charging her after we cancelled. 1st of each month it comes out and matches whats on the current MYSKY bill. Sort code : 30 16 41 last four of acc number : 8868 Bank charges of £600 now that she's gone overdrawn. 0034 663845549 CK



2014-11-11 14:38:24     DANA CALLED TO PAIR CARD TO BOX CARD PAIRED TO BOX HER CC HAS BEEN ADDED: 4659 5052 7205 5843 06/17 403 FAMILY + MOVIES



2014-07-21 11:15:53     Emailed End user Dana Armstrong dana@dana-armstrong.com Asking is she was going to activate this card ? 612 504 514 2TB box 4F317103821925855



2014-07-16 09:30:38     Bills & payments Account number: 630108355938 You have a payment due on the 28 Jul for a total of £22.00 Current billPrevious billsCharges on next bill Statement date: 14 July 2014 Print PDF Sky TV Show£21.50 Additional Charges Show£0.50 Payment due on 28 Jul £22.00 Payment will be collected by credit card on 28 Jul Change payment method Change payment due date Make a payment Bills & payments Terms and Conditions



2014-07-16 09:30:26     sending card to dana along with a 2TB box



2014-07-11 12:21:19     612 504 514 card arrived



2014-07-08 12:46:43     REORDERED CARD



2014-07-08 12:39:08     Current billPrevious billsCharges on next bill Statement date: 14 June 2014 Print PDF Sky TV Hide Billing Period Charges Original 28 Jun - 27 Jul £21.50 Yours at no extra cost Sky TV total: £21.50 Additional Charges Hide Billing Period Charges Credit Card Admin Charge 28 Jun - 28 Jun £0.50 Additional Charges total: £0.50 Payment due on 28 Jun £22.00 Payment Received 28 Jun - £22.00 Account balance £0.00



2014-07-08 12:38:43     BOARD TO ADD DUMMY CC 20/07/2014



2014-07-04 05:56:22     Hi, Please can you contact us re your annual host fee which is overdue. Carol 545 722 324 Cancel down this card for non payment of host if customer has not contacted us over weekend Mon, 7 July,



2014-07-04 05:52:11     15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2014-07-04 05:49:23     Payment Received 28 Jun - £22.00 ACCOUNT STILL ACTIVE Your current payment details Payment method: Credit Card Card type: VISA Card number: ************7811 Expiry date: 01/2016



2014-04-07 12:51:38     downgraded package as host declined



2014-04-07 12:45:49     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2014-03-25 11:40:59     CC details 4462 7442 2103 7811 01/16 173 Invoice 25 Mar 2014 Invoice Number: 5497 To: 545 722 324 STL skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2013-06-28 15:43:17     Your transaction was successful. Transaction information Transaction ID 2RB81748MS4402523 Date and time 28-Jun-2013 15:34:01 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7811 Total £27.00 GBP



2013-06-27 16:22:06     Invoice 27 Jun 2013 Invoice Number: 3610 To: 545 722 324 stl skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky card deposit 27.00 27.00 Delete Edit Total £27.00



2013-06-27 16:21:23     4462 7442 2103 7811 01/16 173



2013-06-27 16:20:31     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************7811 Expiry date: 01/2016



2013-06-27 16:20:13     Billing Period Charges Entertainment Extra 28 Jun - 27 Jul £26.50 Yours at no extra cost Sky TV total: £26.50 Additional Charges Show£0.50 Payment due on 28 Jun £27.00



2013-04-29 15:05:14     stopped the cancellation on this account as host fee has been paid



2013-04-29 14:50:33     Your transaction was successful. Transaction information Transaction ID 3AV96242ED912101U Date and time 29-Apr-2013 14:34:07 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7811 Total £100.00 GBP



2013-04-29 14:16:49     heck your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2013-04-29 12:26:39     called client. She is phoning back in 30 minutes with the details



2013-04-29 12:25:48     rachelmoore1976@hotmail.co.uk



2013-04-20 23:27:38     EMAILED CB TO CALL END USER FOR CC FOR HOST FEE



2013-04-17 12:34:49     cancelled account down because was going to dg but they only have entertainment extra so just cancelled so that all the channels will go off on 18th may, said i was going to spain to visit family



2013-04-17 11:46:36     got charlotte to check k drive and the cc is not in 2012 hosts, will downgrade this but this same thing happened last year so whoever speaks to customer this time round about the host fee, make sure you get their cc details for next year to make it more simple



2013-04-15 13:29:31     have searched but cannot find cc for host, must be in may hosts 2012 though? dont have k drive so cant see



2013-04-15 13:20:53     The customers mobile is 663 845 549



2013-04-07 17:17:42     WE DONT HAVE CC FOR THIS HOST CANNOT UNDERSTAND WHEN CLIENT IS ON THE PHONE NO PHONE NUMBER OR EMAIL ADDRESS WAS TAKEN. I HAVE EMAILED EDDIE Hi Eddie, Do you have customer contact details or cc info ? Host is due. Regards, Carol



2013-03-21 11:15:02     Rude customer of eddies called about a host fee, said she paid in october 2012 (she didnt she paid in may) was complaining why we take it 2 months before and I explained to her ... so I explained we will be taking it 2 months before from her credit card ending in 7811 2 months prior to her host fee due date and she agreed in the end. Charlotte



2013-03-17 17:31:33     Invoice 17 Mar 2013 Invoice Number: 2956 To: 545 722 324 stl skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-03-17 17:30:31     Hello, A host fee is due soon in this card. Please supply cc details or contact information. Regards Charlotte



2013-03-17 17:27:26     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************7811 Expiry date: 01/2016



2012-06-12 11:03:53     added ent extra as host has been paid



2012-05-28 11:46:21     Invoice Number: 1697 paid



2012-05-28 11:11:32     Invoice 28 May 2012 Invoice Number: 1697 To: 545 722 324 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 545 722 324 100.00 100.00 Delete Edit Total £100.00



2012-05-07 15:57:01     downgraded to min package due to non payment of host



2011-07-07 14:05:53     PAIRED TO NEW HD BOX NO HD Sysf 26 59 01 0374279590 4f3109 SENT TO it TO PAIR AS NOT ALLOWING ON THERE SYSTEM AS SHOWING ACTIVE ON ANOTHER ACCOUNT



2011-06-20 11:43:03     resent signals



2011-06-16 15:35:02     CHANGED ADDRESS FROM 43 KINGSWOOD DR G44 4RF



2011-06-16 14:15:49     on family with no HD. Sysf2680 0333 823 856 4F31A2 cc (52 3628 )



2011-05-17 09:36:03     Card and Box sent to Eddie (STL) ON 28.04.11 Fedex ref 797037977884 545 722 324 4F31A503344353021



2011-05-03 10:32:31     MY SKY Username MONICAGLENN Password alison12 Email monicaglenn@post.alderney.ws Date of birth 22/09/1980 Security question Mother's maiden name? Answer to security question alison Card on 1 mix pack, Prime card on acc (6822) Pdd 28th of every month, First payment is £20