DataTable with default features
| Contract Number | 63009674619 |
| Card Number | 703 912 329 |
| MultiRoom Number | |
| First Name | MR ALAN |
| Last Name | STEPHENS |
| Address | 678 The Chase |
| Address | Wickford |
| Address | |
| Town / City | Essex |
| Postcode | SS12 9EX |
| Telephone | 01416378565 |
| Maiden Name | WILSON |
| Sky Password | sky123 |
| Date of Birth | 1983-05-28 00:00:00 |
| alanstephens@post.alderney.ws | |
| Sky Card Number | 703 912 329 |
| Prev Sky Card Number | 537 520 215 |
| Host Fee Paid | 2016-03-31 00:00:00 |
| Host Fee Due | 2000-01-01 00:00:00 |
| Create Date | 2010-12-16 15:57:15 |
| Modification Date | 2017-07-20 23:25:14 |
| Multi Room Card 1 | |
| Multi Room Card 1 Notes | |
| Multi Room Card 2 | |
| Multi Room Card 2 Notes | |
| Multi Room Card 3 | |
| Multi Room Card 3 Notes | |
| Multi Room Card 4 | |
| Multi Room Card 5 Notes | |
| Setanta Acct Number | |
| MySky Username | ALANSTEPHENS2 |
| MySky Password | wilson12 |
| Contract Status | Outstanding Balance |
| 2017-07-20 23:25:13 HOST FEE WAS DUE 20-06-2017 |
| 2016-12-19 14:23:06 OB £50.50 for over a year. |
| 2016-03-31 15:22:34 Your transaction was successful. Transaction information Transaction ID 0E894596525131905 Date and time 31-Mar-2016 15:21:34 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX8017 Total £120.00 GBP |
| 2015-06-05 10:00:52 Paid OSB of £45.30 with clients CC. Paired to box and upgraded to Variety + Sports and Movies. |
| 2015-05-29 13:02:21 Card being used to replace NSAT card : 608 832 044 MODEL NUMBER 550.060 VERSION NUMBER 4F080D SERIAL NUMBER --- 0332935764 Full pack NO HD 5120 6000 4981 8017 03/18 019 Invoice 11 May 2015 Invoice Number: 7574 To: 608 832 044 nsat june renewal skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00 Your transaction was successful. Transaction information Transaction ID 5WF51690LG878062R Date and time 28-May-2015 15:19:30 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX8017 Total £120.00 GBP |
| 2015-05-21 12:48:24 Total due 27 May £45.30 OB ON ACCOUNT |
| 2015-04-08 16:09:21 card given to tsw |
| 2015-03-27 13:11:45 Card in office. |
| 2015-03-26 14:33:10 Card arrived at Terry's 617 513 114 > 703 912 329 |
| 2015-03-24 12:04:42 Reinstated on Original and reordered card, cleared balance for free. Dummy DD : 08 71 99, 34429728 |
| 2014-11-19 09:44:41 Sent to Nigel, possibly used for box order. |
| 2012-10-09 11:42:32 called sky a refund of £45.25 was done in July and they will not give anymore refunds on this account. The acc is cancelled confirmed by sky. |
| 2012-10-03 13:18:46 EMAIL TO CHRIS to Chris Premiership sports number 0871 663 9000 cancelled channels last payment £7.99 on the 6th Aug Chris this is the card that we were told was VA in Feb and the customer has still been charge , looking at the gmail that you have set up , customer has been refunded for 1 month only , i am not sure if you call you can get a better refund. Premier sports was also on this card and they have been charged twice every month , on the 5th and then again on the 8th of the month , can you call them and query this and again ask for this to be refunded , double payments have been taken out June, July . Thanks, Carol |
| 2012-10-03 11:44:01 Hi Karen, I have received this email from sky re this account. Customer Account Number: 630090674619 Thank you for your email. I have checked your account and can find no trace of a payment being taken on the 13th of September. In order that we may investigate this further for you, please be good enough to let us know the amount that was debited together with details of the bank account which it was taken from. I hope this helps with your enquiry and apologise for any inconvenience The bank statemant that showed a payment taken on 13th September looked different from the others , is this payment definately related to this account ? Can you confirm re the August payment . Thanks, Regards, Carol |
| 2012-09-29 17:01:13 Hi Karen or Richard, All bank statements are duplicates , from what i can see £57.75 has been deducted May , June , July ,nothing in august and then £57.60 in September along with a refund of £56.63 in September. Was there no charge in August ? i want to be sure about all payments taken before i call sky back. Thanks, Regards, Carol |
| 2012-09-28 23:02:22 EMAIL SENT TO SKY Hi, My viewing went off on 16/02/2012 and when i called i was told that it was not possible to get viewing back on , i am not happy with 1 month refund , you should at least be able to offer me more than this. I have been charged again on 13/09/2012. Please look into this. Regards, A Stephens |
| 2012-09-28 22:59:59 Hi, This is an email i received from sky re this account. Dear Mr Stephens Customer Account Number: 630090674619 I'm sorry for the delay in response and I understand your concern about the refund. I can confirm that we haven't taken any payment on 21/09/2012 from your card. Also, I can confirm that your services has been cancelled on 24/08/2012. Before this your services were active and I can't see any notes regarding your account cancellation in February 2012. Hence, we won't be able to refund the charges from that month. I can see on 07/09/2012, we have refunded £46.78 on your card number ending with 2631. I hope this information has helped with your enquiry. If you require any further assistance, you can respond to my email. Kind regards From the bank statements , there has been a payment taken on 13/09/2012 , i cannot copy this information to forward it to sky , can you copy only the information about the payment for me ? We were told in Feb that this card was VA , sky as you can see are saying they were not aware the account was off. I have sent them another email this evening , i will also call them tomorrow. Regards, Carol |
| 2012-09-28 22:44:53 Amount of last bill £46.78 Payment received for your last bill, thank you. £53.05 CR Amount owing from last bill £6.27 CR Sky TV Hide details £40.51 CR Billing Period Charges Discounts Credit for Cancellation of Entertainment Extra with Sports 01/09/12 - 19/09/12 £28.96 CR Credit for Cancellation of Entertainment Extra with Sports 24/08/12 - 31/08/12 £11.55 CR Sky TV total: £40.51 CR Payment due on 20/09/12 £46.78 CR Credit Card Refund 10/09/12 £45.25 Account balance |
| 2012-09-28 22:36:00 I AM UNABLE TO REMOVE THIS CLIENTS CC DETAILS ONLINE BOARD TO CALL SKY CANCEL THIS CARD ADD DUMMY CC AND DEMAND A REFUND SINCE FEB AS THIS CLIENT HAS HAD NO VIEWING |
| 2012-09-21 11:50:33 erri, This is an email sent to this account by sky on 24/08/2012. I have emailed them back asking for a full refund and Charlotte will call sky and also kick up a fuss and make sure this is cancelled. Carol ky Help Centre help@skycustomersupport.com 24 Aug to me Dear MR Stephens I would like to confirm that your account has now been cancelled and that a credit of 46.78 has been applied as agreed. Once the credit card payment for this month has been approved I will the refund this amount back to your card . hope this helps Kind regards Justine Sky Help Centre http://www.sky.com |
| 2012-09-21 11:42:31 Hi Terri, Card 564 304 285 is off for VA , i have copied this info from sky. 16/02/12: removed Entertainment Extra with Sports and Movies , this has been off since 16/02/2012, there are no payment details on this account. Re card 537 520 215 ( old card ) . This is an email Chris sent to sky re this account. Hi, On the 17th of February our viewing was blocked. I called to find out why and was told that my account was 'under investigation' as I had breached the terms and conditions and my account was therefore terminated. Since then I have not had Sky but recently discovered I was still paying for it. I have today finally managed to cancel the account and the operator agrees that I am due a refund from 17/02/2012. His manager is going to cancel the account with immediate effect and refund the maximum they are allowed which is 1 month. He then advised me to contact you for the rest of the refund. Can you refund the full amount back to my credit card you have on file. Please do not send a cheque. I look forward to receiving the refund soon. Regards I cannot get into this account online , i will call sky right now and find out what is happening with this and find out why customer is still being charged. Sky will definitely need to do a full refund. Sorry Terri , this is a piece of nonsense. Will get back to you as soon as. Regards, Carol |
| 2012-08-22 13:32:25 I created a new email address alanstephens438@gmail.com password amapola53 so that I will get the email if they email back |
| 2012-08-22 13:28:27 Hi, On the 17th of February our viewing was blocked. I called to find out why and was told that my account was 'under investigation' as I had breached the terms and conditions and my account was therefore terminated. Since then I have not had Sky but recently discovered I was still paying for it. I have today finally managed to cancel the account and the operator agrees that I am due a refund from 17/02/2012. His manager is going to cancel the account with immediate effect and refund the maimum they are allowed which is 1 month. He then advised me to contact you for the rest of the refund. Can you refund the full amount back to my credit card you have on file. Please do not send a cheque. I look forward to receiving the refund soon. Regards Alan |
| 2012-08-14 09:56:02 This card is not off due to VIEWING ABROAD. This account is active on Entertainment extra with Sports £46.78. Pdd 20th of every month from CC Payment method: Credit Card Card type: VISA Card number: ************2631 Expiry date: 09/2012 SIF are queering why this account has not been cancelled as customer wants a refund. Been charged since Feb. |
| 2012-07-31 10:46:51 sky have agreed to refund payments feb- aug but male needs to call up and cancel account, we cant keep acc active for now because they will just want to put a credit on the sky account instead of refunding to the card, CB to call up and say 'my wife called earlier regarding out account with sky, we were told we had breach3ed the contract in feb and that we cannot reinstate our channels, so i would like refunded for the past 7 months and the account cancelled' |
| 2012-07-31 10:17:36 this card is meant to be off for viewing abroad and the customer has being still charged since feb because the card is ACTIVE!!! |
| 2012-07-09 09:31:42 Premiership sports number 0871 663 9000 cancelled channels last payment £7.99 on the 6th Aug |
| 2012-02-22 10:07:36 UNABLE TO SEND THIS CARD AS THIS CARD IS VA |
| 2012-02-22 09:24:10 SIF HAVE REPLACED THIS CARD WITH CARD 564 304 285 |
| 2012-02-17 23:10:04 Terry, Payment has gone through , however i am unable to get viewing restored , can you possibly supply customer with a new card , this has been an awful day , hope tomorrow is better. Regards, Caro |
| 2012-02-17 23:05:54 Dear Mme Vassal Thank you for your payment of £ 100.00 towards Invoice Number 1236 |
| 2012-02-17 23:05:33 INVOICE 1236 HAS BEEN PAID RECORDS UPDATED CUSTOMER WILL REQUIRE NEW VC |
| 2012-02-17 14:36:27 Terri, I have tried to process this payment via the link to paypal without any luck are all details correct and can you confirm this is a visa card. Regards, Carol |
| 2012-02-17 14:13:56 RESENT IVNOICE TO SKY EMAIL ADDRESS Invoice 17 Feb 2012 Invoice Number: 1236 To: Mme Vassal Chemin de la Bordette Pomas 11250 alanstephens2@sky.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 537 520 215 100.00 100.00 Delete Edit Total £100.00 |
| 2012-02-17 13:43:57 Terry, Can you provide me with the customers name , address card is registered at and customers telephone number and i will try and process payment. Thanks, Carol |
| 2012-02-17 13:21:33 Terri, Just noticed invoice for payment was sent to you , can you process payment ? Regards, Carol |
| 2012-02-17 13:20:15 Invoice 16 Jan 2012 Invoice Number: 1038 To: Mme Vassal Chemin de la Bordette Pomas 11250 skyinfrance@aol.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 537 520 215 100.00 100.00 Total £100.00 THIS INVOICE WAS SENT TO SIF 16/01/2012 |
| 2012-02-17 13:18:29 Hi Terri, Did this customer not receive invoice on 16/01/2012 ? and if so can he follow the link to make payment. Regards, Carol |
| 2012-02-17 13:17:58 HI Please take payment from this cc. for host and put viewing back on. |
| 2012-02-17 11:23:54 CARD REORDERED AS HOST FEE WAS NOT PAID |
| 2012-01-17 12:28:04 Mme Vassal Chemin de la Bordette 11250 Pomas 0468694083 Customer has no email address. We sent this invoive to SIF to forward to there client at there request. |
| 2012-01-16 14:54:54 Sent invoice for host Invoice Number: 1038 |
| 2011-07-20 11:02:34 335 admin taken at Jamies request rec 3950 c/c 2631 |
| 2011-07-20 10:28:54 added new c.c 69 2631 to premier sports had to pay £6.99 |
| 2011-07-20 10:24:31 added new c.c 569 2631 to sky |
| 2011-06-23 14:00:20 admin taken rec 3098 (692631) |
| 2011-06-22 13:00:17 resent signals for premier sports all ok |
| 2011-03-25 09:44:36 addded new c.c 69 2631 |
| 2011-01-24 11:21:25 Hi Terry, This host fee was taken twice in error but was refunded right away on 01/01/2011. Regards, Carol |
| 2011-01-24 11:21:08 Hi Why has client been charged host fee twice? Terry |
| 2011-01-06 13:39:01 booked premier sports as not done previous paid £11.99 and £6.99 per month by c,c 29 5227 |
| 2011-01-01 18:59:06 HOST TAKEN AGAIN IN ERROR BY CB REC 1487, REFUNDED REC 1488 |
| 2011-01-01 13:26:36 HOST PAID REC 1479 , C/C 5227 |
| 2010-12-28 13:04:03 added premier sports channels |
| 2010-12-24 11:41:12 paired card to standard box on sports world added c.c 29 5227 |
| 2010-12-22 13:21:47 MY SKY Username ALANSTEPHENS2 Password wilson12 Date of birth 18/08/1979 Email alanstephens@post.alderney.ws Security question Mother's maiden name?Answer to security question wilson |
| 2010-12-21 16:54:49 sent above to replace 382 457 729 Flakefield card ADD PREMIER SPORTS FOC SENT TO END USER 22.12.10 Jean Francois Vassal Chemin de la Bordette 11250 Pomas France |
| 2010-12-20 15:25:40 CARD AND BOX IN FROM WILSON BOX SOLD TO SIF |
| 2010-12-16 16:06:24 ORDERED BY WILSON POW 22.11.10 USED PRIME CARD (285990) GIVE WILSON THE CARD TODAY TO ACTIVATE IN A BOX |