Transactions

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Contract Number	630081162418
Card Number	589 997 022
MultiRoom Number	597 349 224
First Name	Mr Robert
Last Name	Brown
Address	164 THE CHASE
Address	WICKFORD
Address
Town / City	ESSEX
Postcode	SS12 9EX
Telephone	0141 651 2433
Maiden Name	Wilson
Sky Password	SKY123
Date of Birth	1966-02-13 00:00:00
e-Mail	robert.brown@post.alderney.ws
Sky Card Number	589 997 022
Prev Sky Card Number	568 809 693
Host Fee Paid	2013-05-28 00:00:00
Host Fee Due	2000-01-01 00:00:00
Create Date	2010-09-18 13:04:20
Modification Date	2014-08-15 09:51:22
Multi Room Card 1	597 349 224
Multi Room Card 1 Notes	multiroom card for Eddie. active acc THIS CARD WAS USED FROM 17/10/2013 UNTIL 03/01/2014 AS A TEMP REPLACEMENT 568 459 929 VA EDDIE NOW HAS THIS CARD BACK IN HIS OWN STOCK CB GOT OFFER ON THIS MULTIROOM CARD
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username	ROBERTBROWN40
MySky Password	wilson12
Contract Status	Viewing Abroad

2014-08-15 09:50:47 We currently have no payment details stored for you EDDIES CC DEFINATELY NOT ON THIS ACCOUNT THIS IS VA

2014-06-19 10:07:17 outstanding balance £54.70 as there are no CC details stored on this account

2014-05-29 12:00:19 chased up multiroom card

2014-04-18 11:41:27 Ordered a Multiroom card

2014-04-18 09:46:55 BOARD TO ORDER A MULTIROOM CARD FOR EDDIE There has been a mix up a multiroom card was ordered for the wrong account 590 320 487 , this card was given to Eddies dad on a tempory basis until a multiroom was ordered on Eddies own account 589 997 022 A multiroom card was ordered on account 590 320 487 this is now with a new customer her bank details were added , multiroom card was ordered 605 032 887 tried to pair this for Eddies dad and it has a balance , Eddie will speak to customer of primary card to get balance paid and Eddied dad will keep this card until we get the new one which has to be ordered above

2014-02-20 13:30:12 eddies own CC on this acc?? Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************5088 Expiry date: 11/2014

2014-02-20 10:17:11 EMAIL FROM EDDIE ACTIVATE MULTIROOM CARD Card 597 349 224 version 4F31B0 Serial 03805220753 Activation successful yesYour Sky TV channels will usually be activated in a few seconds, although it could take up to 2 hours.

2014-01-08 11:28:58 EDDIE HAS NOW GIVEN OUR CUSTOMER ONE OF OUR MULTIROOM CARDS TO GET HIS OWN BACK CARD 597 349 224 HAS BEEN GIVEN BACK TO EDDIE OUR CUSTOMER HAS BEEN GIVEN 587 949 454

2013-12-18 11:38:49 THIS MULTIROOM CARD 597 349 224 STILL NEEDS REPLACED AS THIS IS EDDIES OWN ACCOUNT HE HAS EMAILED IN THIS MORNING

2013-12-01 16:06:14 Upgraded to EE, sports, movies and HD £25 M&S eVoucher

2013-11-22 13:41:27 confirmed by sky boxing is booked

2013-11-21 15:54:38 added boxing fight to 597 349 224

2013-10-30 14:27:48 paid off osb £58.79 with eddies cc 5489 0619 1434 5088 11/14 cvv 238 downgraded to entertainment extra and got offer for half price multiroom

2013-10-30 11:36:19 Eddie , This account still has a balance. This is your own card and we have given your multiroom to a customer of yours temporary as he has recently paid you a year upfront. The account was upgraded to get the correct package for the multi room customer , i need to downgrade this account as we will give this customer one of our cards this weekend, to do this i need to pay the balance. Carol

2013-10-29 23:52:05 THERE IS AN OB ON THIS ACCOUNT WE WILL NOT BE ABLE TO DG UNTIL BALANCE DUE Payment Received 21 Oct - £68.79 Credit Card Declined 22 Oct £68.79 Account balance £68.79 The easiest way to pay is by Direct Debit, but you can also choose to make recurring credit card payments.

2013-10-29 23:50:44 CHARLOTTE HAS UPGRADED THIS CARD TO Product changes 24 Oct: upgraded to Entertainment Extra with Sports and Movies 24 Oct: added Extra Subscription 24 Oct: added Sky+ Subscription PROBABLY AS CUSTOMER OF MULTI ROOM CARD REQUIRES THIS PACK HOWEVER EDDIE ONLY REQUESTED EE PLUS HD BOARD TO DG WE WILL GIVE THIS MULTIROOM CUSTOMER ANOTHER CARD

2013-10-29 23:47:39 I have paired 597 349 224 to its box and upgraded the account, but payment on this account is now overdue. CC ending in 5110 is on the account therefore this card will not be active for long if this isn't paid. The balance is £68.79.

2013-10-24 14:10:37 You've upgraded from Entertainment to Entertainment Extra HD on 26 Sep You have two charges for Entertainment Extra HD: one for your first billing period from the date that you upgraded to Entertainment Extra HD, and one for your ongoing monthly charge billed one month in advance. Billing Period Charges Entertainment Extra HD 21 Oct - 20 Nov £37.25 Entertainment Extra HD 26 Sep - 20 Oct £31.04 Yours at no extra cost Sky TV total: £68.29 Additional Charges Show£0.50 Payment due on 21 Oct £68.79 Your bill is overdue. Please make a payment as soon as possible. Make a payment Payment Received 21 Oct - £68.79 Credit Card Declined 22 Oct £68.79 Account balance £68.7

2013-10-24 13:59:55 PAIRED MULTIROOM CARD TO 4F31D3 03646389686 AND UPGRADED PACKAGE

2013-10-24 13:47:13 5489 0702 0758 5110 11/14 cvv 047 internet code is 196837

2013-10-24 12:05:38 GOOGLE CALANDER SET FOR HOST / 1 YEAR SUBSCRIPTION 597 349 224 THIS IS A CUSTOMER OF EDDIES HE PAYS I YEAR UPFRONT SUBS AND HOST EMAIL EDDIE AND CONFIRM THAT CUSTOMER WANTS TO CONTINUE Mon, 1 September 2014, 06:30 ? 07:30 Repeat...

2013-10-24 12:00:56 MULTIROOM CARD THAT THIS REPLACES IS 568 459 929

2013-10-24 11:58:49 EDDIE HAS GIVEN THIS MULTIROOM CARD TO A CUSTOMER OF HIS WHO PAYS 1 YEAR UPFRONT ( WE ONLY GOT HALF THE MONEY EDDIE KEPT THE REST) ANNUAL FEE AND SUBSCRIPTION DUE 01/10/2014 I HAVE SPOKEN TO CB AND HE THINKS EDDIE DOES NOT KNOW THAT THIS MULTIROOM CARD IS ON HIS OWN ACCOUNT DO NOT GIVE HIM THIS INFO UNTIL I SORT THIS

2013-10-04 13:37:50 597 349 224 - multiroom card arrived at terrys

2013-10-02 12:11:58 ordered multiroom card for eddie

2013-09-26 15:57:04 card given to eddie

2013-09-26 15:53:27 paid off ob with cc 5110 and added same

2013-09-26 15:45:38 his is your final bill for Sky TV because you have removed it from your subscription You may receive a credit on your bill for the services you have removed (as you pay your subscription a month in advance). Help understanding my bill Product change 03 Sep: removed Sky+HD Pack We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled. Amount owing from last bill £22.00 Sky TV Hide£1.82 Billing Period Charges Sky+HD Pack 21 Aug - 03 Sep £4.63 Credit Adjustment 19 Aug - 19 Aug - £1.39 Credit Adjustment 19 Aug - 19 Aug - £2.08 Sky+HD Pack 19 Aug - 20 Aug £0.66 Sky TV total: £1.82 Payment due on 21 Sep £23.82

2013-09-26 15:41:46 Hi can you please activate this card on e extra HD 4F3109 03742723670 R 006.058.60.000P 5489 0702 0758 5110 11/14 cvv 047 Thanks Edd.

2013-09-18 13:44:38 CB taking this card to Spain

2013-09-18 13:11:14 OSB £23.82 ON THIS ACC

2013-09-18 13:08:14 card on entertainment pack with hd in office to be sold

2013-08-27 09:58:24 NEW CARD RECEIVED IN OFFICE 589 997 022 PREVIOUS CARDS 568 809 693 Previous Card 546 493 628

2013-08-22 14:37:07 NEW CARD 589 997 022 ARRIVED AT TERRYS

2013-08-19 12:15:18 added dummy cc Your new payment details: Payment method: Credit Card Card type: MASTERCARD Card number: ************8286 Expiry date: 01/2016

2013-08-19 10:04:32 card reordered dummy cc still needs added

2013-07-19 16:45:31 568 809 693 reorder and add dummy as client wants to cancel on Mon 19 Aug 2013 at 10:00.

2013-07-19 16:44:59 downgraded to ent only as glen hobbs wanted to cancel

2013-06-24 17:05:56 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************2919 Expiry date: 11/2015

2013-06-24 17:04:38 Billing Period Charges HD Pack Discounted 21 Jun - 20 Jul - £5.25 Entertainment Extra with Sports and Movies HD 21 Jun - 20 Jul £64.75 Yours at no extra cost Sky TV total: £59.50 Additional Charges Show £0.50 Payment due on 21 Jun £60.00 Payment Received 21 Jun - £60.00 Account balance £0.00

2013-05-27 23:47:02 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 86356531SB486814S . Date and time 27-May-2013 23:21:40 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX2919 . Total £100.00 GBP

2013-05-23 17:20:56 Invoice 23 May 2013 Invoice Number: 3196 To: GLEN HOBBS skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 568 809 693 100.00 100.00 Delete Edit Total £100.00

2013-05-23 17:19:32 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************2919 Expiry date: 11/2015

2013-03-28 11:26:13 sif emailed about old card number 546 493 628 was reordered nearly a year ago due to non payment of host? Please advise Charlotte

2013-02-18 14:48:30 Paid off OSB £65.25 with cust CC and added details to the acc (072919) 11/15 940 End user Glen Hobbs 07887522348

2012-07-30 23:36:24 Note below should read invoice 1843 paid

2012-07-30 23:35:08 Invoice 1853 paid by bank transfer for host fee

2012-07-18 18:54:20 Asked CB to contact end user re this host fee

2012-06-25 22:13:29 Hi, I have again been onto sky and they have asked to follow this procedure to reboot. I am assured that this will work. On remote control select services , press right arrow to highlight settings and then select, press 01 select, this will take you to set up menu , press right arrow and select system reset, select to delete all recordings, wait for 2 mins, you will either have a blue , green or red circle flashing, when flashing stops and you see amber light box will reboot, press sky button if green light comes on and then try and record. Please let me know if this is successful. Regards, Carol

2012-06-25 21:55:09 Hi Glen, Please confirm if this info i found from a previous email is correct. serial: 0352508086 version: 4F3102 model: R003.047.25.00P Regards, Carol

2012-06-25 09:58:56 sky sent a rebuild planner link. I have sent it to the customer.

2012-06-20 14:00:29 Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************3893 Expiry date: 11/2012

2012-06-20 13:59:40 added glen hobbs cc details

2012-06-20 13:48:28 enabled recording facilities

2012-06-20 13:43:14 Hi, I dont believe we should have to pay for this on this occasion due to the nnumber of issues we have had. We have basically been without Sky for most of the year thus far and the Sky Plus part is still not working after multiple new cards and visits from engineers. Is it possible to get someone out again to sort out the recording and playback features which we have been without for months? Thanks Glen Hobbs To: glenhobbs85@hotmail.com Subject: SKY HD Solutions Invoice #1843 From: skyhdsolutions@treemail.net Date: Thu, 14 Jun 2012 14:26:23 +0100 Invoice 14 Jun 2012 Invoice Number: 1843 To: Glen Hobbs glenhobbs85@hotmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 568 809 693 100.00 100.00 Total £100.00 NOTE This invoice is for the annual fee for your Sky card. This includes the use of a UK or Irish address, all phone calls to Sky we make on your behalf and the cost of a free replacement card (excluding postage) should your card become faulty or cannot be reactivated. You may not have obtained your card from us but we supplied the card originally to your supplier. Please ensure payment is made promptly as failure to pay will result in your viewing being blocked. If you are unsure or don't recognise us as your supplier please contact your viewing card supplier to establish the validity of this invoice. Thanks in advance. Payment Options Pay online : http://pay.skyhdsolutions.com Bank Transfer : Santander, London, 09-01-28 08806038 BIC/Swift: ABBYGB2L IBAN:GB63 ABBY 0901 2808 8060 38 Cheque : please make payable to Sky HD Solutions Ltd and post to 1053 Cathcart Road, Glasgow, G42 9AF Sky HD Solutions Ltd, 1053 Cathcart Road, Glasgow, G42 9AF Company Registration Number : SC409088 If a printed invoice is required, please ask, otherwise we only send email invoices To view invoice on a webpage click here Reply Reply to all Forward skyhdsolutions 12:45 (47 minutes ago) Reply to Glen I will call sky on your behalf and get your recording feature sorted and will speak to Chris regarding your annual host fee. Thank you Charlotte

2012-06-14 14:29:41 Invoice 14 Jun 2012 Invoice Number: 1843 To: Glen Hobbs glenhobbs85@hotmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 568 809 693 100.00 100.00 Delete Edit Total £100.00

2012-05-21 10:11:51 GLEN HOBBS HAS BEEN MESSED ABOUT WITH CARDS VA ECT AND HE HAS BEEN PAYIBG FOR VIEWING BUT HAD NONE I AM GOING TO LEAVE THIS CUSTOMERS C/C DETAILS ON THIS ACCOUNT FOR 1 MORE MONTH AND THEN CHANGE TO GLEN HOBBS PAYMENT DETAILS WILL SET UP A GOOGLE CALANDER REMINDER FOR 20/06/2012 TO CHANGE PAYMENT DETAILS

2012-05-21 10:07:21 THIS CARD IS STILL BEING PAID FOR BY OLD CUSTOMER HAS BEEN PAIRED FOR GLEN HOBBS Any changes you have made to your account will be reflected in your next bill Product change(s): 20/05/12: added Sky+ Subscription This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill. Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £62.25 Billing Period Charges Discounts Entertainment Extra with Sports and Movies HD 21/05/12 - 20/06/12 £62.25 Sky TV total: £62.25 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 21/05/12 - 21/05/12 £0.50 Additional Charges total: £0.50 Payment due on 21/05/12 £62.75 Payment Received 18/05/12 £62.75 CR Account balance £0.00

2012-05-20 11:11:04 Paired to serial: 0352508086 version: 4F3102 model: R003.047.25.00P

2012-05-09 16:28:05 STEVE HAS GIVEN THIS CARD TO EDDIE TO GIVE TO GLEN HOBBS AS A REPLACEMENT FOR 562 964 718

2012-05-03 16:01:10 SENT TO STEVE PATMORE AS STOCK

2012-05-03 12:52:36 ACTIVE ACCOUNT OLD CUSTOMERS PAYMENT DETAILS ON THIS ACCOUNT Entertainment Extra with Sports and Movies HD 21/04/12 - 20/05/12 £62.25 Sky TV total: £62.25 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 21/04/12 - 21/04/12 £0.50 Additional Charges total: £0.50 Payment due on 21/04/12 £62.75 Payment Received 18/04/12 £62.75 CR Account balance £0.00

2012-05-01 16:16:29 card 568 809 693 recieved today

2012-04-28 10:11:13 reordered card for no payment of host

2012-04-26 22:36:26 BOARD TO REORDER CARD IF NO RESPONSE FROM EMAIL

2012-04-26 22:35:58 Hi, Can you please confirm that you have received an invoice requesting £100.00 payment for annual host fee. We have had no response from emails. If we do not here from you by return your sky card will be disabled. Regards, Carol

2012-04-13 16:33:22 Hello, on 10 Feb 2012 we sent you Invoice Number: 1205. regarding your annual host fee. This is now overdue and if you fail to pay this you card will be disbaled by our automated system. Thankyou, Charlotte

2012-03-23 12:05:19 PUT ON LIST FOR GUY AT SKY TO CANCEL

2012-02-10 13:00:45 Invoice 10 Feb 2012 Invoice Number: 1205 To: Luke Doran lukedoran@domainedesgrangesvieilles.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 546 493 628 100.00 100.00 Delete Edit Total £100.00 INVOICE SENT FOR HOST

2011-11-09 17:39:47 extra £14.54 for november taken. rec 2429. c/c 8163

2011-11-09 17:36:46 wrong amount taken for 4 months -(£11.46), should have been £26.00. So extra £58.16 due, plus november offer of £11.46 was taken, another £14.54 due also. Total taken £69.62 rec 2428. c/c 8163 Still to be taken £14.54

2011-11-09 17:27:40 Sky TV £23.25 Billing Period Charges Discounts Sky World HD 21/05/11 - 20/06/11 £62.25 Viewing Subscription Discounted 21/05/11 - 20/06/11 £26.00 CR Credit for Cancellation of Sky World 06/05/11 - 20/05/11 £26.00 CR Sky World 06/05/11 - 20/05/11 £26.00 Viewing Subscription Discounted 06/05/11 - 20/05/11 £13.00 CR

2011-10-10 12:53:33 OCT OFFER TKN REC 1629 C/C 8163

2011-09-14 16:44:04 september offer taken. rec 875. c/c 8163

2011-08-04 14:55:12 OFFER TAKEN REC 4578

2011-07-17 17:26:07 offer taken 12/07/11 £11.46 3687

2011-05-25 12:00:10 Offer taken rec 2497 (208163)

2011-04-15 14:07:18 Admin taken for booking boxing rec 2119 (066563) booked boxing paid £17.45 with customers cc boxing on channel 480 Starts at 8pm

2011-04-12 16:32:40 Host fee taken new activation rec 2097 (208163)

2011-04-12 16:29:12 Activated on Full sky world pack with HD, Added cc details to acc (208163) Pdd 21st of every month

2011-04-08 08:51:28 THIS CARD WAS SENT TO SIF , ALL FEES DUE ON ACTIVATION

2011-04-05 09:59:56 this card was taken to Spain by Leanne for sale

2011-03-31 09:48:59 new 546 493 628 replaces 545 775 041 on sky letter

2011-03-28 09:46:28 CHANGED ADDRESS FROM FLAT 2/1 96 MAIN ST G40 1AL REORDERED CARD AS NOT RECEIVED AT ADDRESS CAN GET VIEWING CREDIT

2011-03-09 09:43:53 reordered card as client wanted to cacel sell asap HD ON IT

2011-03-04 09:46:42 Host fee taken rec 1882 (012519)

2011-03-04 09:35:23 MY SKY Username ROBERTBROWN40 Password wilson12 Email robert.brown@post.alderney.ws Date of birth 13/02/1966 Security question Mother's maiden name?Answer to security question wilson Active acc on sky world pack, CC on acc (2519) Pdd 21st of every month. This months bill is a double payment - Sky World 21/02/11 - 20/03/11 £52.00 Sky World 07/02/11 - 20/02/11 £23.48 Subtotal: £75.48

2011-02-07 16:46:58 SINCE CLIENT HAS ONLY JUST PAID LARGE O/B , I WILL WAIT AND TAKE HOST BEG OF MARCH 1 MONTH EARLY, PUT IN G'CALANDER

2011-02-07 14:37:04 PAIRED TO NEW HD BOX PIN 8011

2011-02-07 10:34:06 paid osb £106.50 by c.c added same need to call back after 12

2011-02-07 10:01:38 osb is £106.50 the rest is clawbacks which will be removed

2011-02-06 12:38:34 osb £266

2011-02-05 18:30:25 host due on this card April 2011

2011-01-08 11:28:37 Email sent 11/11/2010 we sent above to replace 522 277 029 VIEWING ABROAD on 20.09.10 we still need box details and c.c details Jamie

2010-09-23 14:21:12 REMOVED ORIGINAL BOX DETAILS

2010-09-22 11:05:19 REPLACES 522 277 029 VIEWING ABROAD SENT TO D&C

2010-09-21 12:35:53 paired to hd box on sky world but no hd added