Transactions

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Contract Number 621451254463
Card Number 756 557 476
MultiRoom Number
First NameMR JOHN/carla
Last NameTHOMSON
Address50 THE CHASE
AddressWICKFORD
Address
Town / CityEssex
PostcodeSS12 9EX
Telephone0141 634 5987
Maiden NameJONES
Sky PasswordSKY123
Date of Birth1960-10-24 00:00:00
e-Mailjohnthomson@post.alderney.ws
Sky Card Number756 557 476
Prev Sky Card Number755 177 805
Host Fee Paid2015-09-02 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2010-08-31 10:46:42
Modification Date2017-10-31 10:41:16
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamejohntomson12
MySky Passwordthomson12
Contract StatusCard Reorderd, awaiting delivery



2017-10-31 09:45:38     756 557 476 is in stock in Spain but is useless now because it has been reordered so I have got rid of it.



2017-10-26 15:46:25     Card reordered again



2017-10-26 13:04:21     This card never arrived. Board to reorder.



2017-09-04 16:04:06     New card arrived at Terry's. 755 177 805 > 756 557 476



2017-08-31 10:43:47     Changed address from 4/2 266 Camphill Avenue SHAWLANDS, GLASGOW, G41 3AS Card reordered again.



2017-07-27 13:33:48     Reinstated account on original with 60% off for 12 months = £8.80. Added dummy d/d, reordered card & made due date 28/8/17.



2017-07-26 11:20:23     EMAIL FROM SKY REORDER AND GET 60% OFF Final chance to get 60% off any TV Bundle STEVE TO REORDER AND REINSTATE WITH THIS OFFER



2017-01-31 17:40:55     Cancelled account with 31 days notice as per board request. Host fee due date was 17-11-2017



2017-01-28 09:57:03     CUSTOMER HAS EMAILED IN TO SAY HE CANCELLED THIS ACCOUNT IN NOVEMBER AND WANTS SKY SUBS REFUNDED I HAVE EMAILED HIM TO SAY WE HAVE NO RECORD OF THIS REQUEST



2016-09-13 11:24:23     Paired card to box 4F3104 03622108427



2016-09-06 10:48:54     Your transaction was successful. Transaction information Transaction ID 2MT87519H34898408 Date and time 06-Sep-2016 10:47:02 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2016 Total £120.00 GBP



2016-08-16 10:54:15     Invoice 16 Aug 2016 Invoice Number: 9296 To: 531 892 297 skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 host fee 120.00 120.00 Delete Edit Total £120.00



2016-05-03 12:53:12     cancelled movies new payments £59.80



2016-04-18 14:11:16     Paid OSB of £129.60 with client's CC. 4659 0229 7400 2016 03/19 207 This OSB is because the client has made chargebacks on his CC two months in a row, he's very forgetful it seems.



2016-03-19 14:41:34     OB £64.80 card with ending 8201 declined. I phoned Ian Mckeen who then remembered he had the card cancelled! He then gave me - 4659 0229 7400 2016 03/19 207 with which I paid off the OB and set for his monthly payments.



2015-09-11 12:57:34     Your transaction was successful. Transaction information Transaction ID 8TS69897N2199424C Date and time 11-Sep-2015 12:56:25 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8201 Total £120.00 GBP



2015-07-10 14:33:34     End user ian mckeen emailed in regarding his billing. I have explained. ian.marymckeen@gmail.com I have looked into your Sky bill for your viewing card 531 892 297. Your Movies were requested cancelation on the 16th June 2015 with 31 days notice. The Movies will still be on your account until 16Th July. Your billing will still be a little higher in July as you will still have movie channels for 16 days £57.31. August Billing will just be the Variety with Sports package. Bills each month will be £55.50.



2015-06-16 13:33:20     CB whatsapped in to have the Movies removed. Removed with 31 days notice.



2015-06-02 16:49:22     Ian emailed in with new CC details. 4539 7986 4320 8201 07/18 191



2015-05-12 20:50:01     CUSTOMER QUERYING SKY BILL 8 May - 7 Jun A month in advance Variety with Sports & Movies - multiple items and discounts 8 May - 31 May (24 days) Variety with Sports & Movies £47.23 Viewing Subscription Discounted - £3.29 Subtotal £43.94 1 Jun - 7 Jun (7 days) Variety with Sports & Movies £14.56 Viewing Subscription Discounted - £1.02 Subtotal £13.54 Total £57.48 Free items Total £57.48 Last month's changes Due to a change in your subscription 13 Apr - 7 May (25 days) Credit for Cancellation of Variety with Sports- £43.75 Variety with Sports & Movies - including discounts £47.29 Total £3.54 Additional charges £0.50 Total due 8 May £61.52 Payment Received - £61.52 8 May What you still owe £0.00



2015-04-13 10:02:29     Added movies back on at clients request. ianmckeen 13:18 (20 hours ago) Reply to me hi chris did you get my email to replace my movie pack.This is the first time in 10 yrs my wife and are without sky movies. We have been together almost 60 yrs and married 52 yrs. If I had known the facts of the situation I would never have cancelled the movie pack. I am a BSc a professional engineer in civil engineering and a chartered structural engineer and I should have known that on demand was dependent on having a movie pack, I blame myself. so please chris replace the movies and make two old people happy. thanks ian



2015-03-05 14:00:47     Enduser Ian McKeen emailed in with a new telephone number and to remove Movies. Contact number : 966 720 817 Movies cancelled with 31 days notice.



2015-01-16 09:44:35     £10.99 credit added onto next bill due to buy and keep issue. ianmckeen 16:38 (17 hours ago) Reply to me HI CHRIS I certainly did not buy a movie now that I see its name train your dragon i would not even take a movie like that free. I know I just did not buy a movie. somebody else must have got it and it got mixed up with my account. IAN



2014-11-14 16:28:32     End User emailed in wanting Sky Sports 5 activated so I've done it on MYSKY.



2014-09-02 14:29:43     4539 7986 4320 8128 06/15 935 Your transaction was successful. Transaction information Transaction ID 4SG514479J3452218 . Date and time 02-Sep-2014 14:13:50 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX8128 . Total £120.00 GBP



2014-08-26 15:23:42     Invoice 26 Aug 2014 Invoice Number: 6412 To: 531 892 297 END USER skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 HOST FEE 120.00 120.00 Delete Edit Total £120.00



2014-06-20 12:15:32     Customer not renewing BT Sports, cancelled bt sports 31 days notice.



2014-05-14 10:56:16     Your order Monthly cost Sky TV £57 - Movies 1 - Movies 2 Sky Movies Premiere Free Sky Movies Disney Free Benefits and extras On Demand Free New monthly cost £57



2014-01-14 13:04:30     Your transaction was successful. Transaction information Transaction ID 7GG23299WA282462W . Date and time 14-Jan-2014 13:35:54 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX8128 . Total £49.50 GBP



2014-01-14 13:02:19     Invoice 14 Jan 2014 Invoice Number: 4993 To: 531 892 297 end user skyhssolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky card deposit 49.50 49.50 Delete Edit Total £49.50



2014-01-14 12:56:21     Sky TV £49.00 Additional Charges £0.50 Payment due on 08 Jan £49.50



2013-09-03 13:41:09     Your transaction was successful. Transaction information Transaction ID 57K17321XR8904729 . Date and time 03-Sep-2013 13:36:03 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX8128 . Total £100.00 GBP



2013-08-19 15:56:29     Invoice 19 Aug 2013 Invoice Number: 4039 To: 531 892 297 end user skyhssolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-08-19 15:54:09     4539 7986 4320 8128 06/15 935



2013-08-19 15:51:34     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************9209 Expiry date: 12/2015



2013-08-19 15:51:14     Sky TV Billing Period Entertainment Extra with Sports 01 Sep - 07 Sep £11.06 Entertainment Extra with Sports 08 Aug - 31 Aug £36.77 Sky TV total: £47.83 Additional Charges £0.50 Payment due on 08 Aug £48.33



2013-08-03 12:09:29     Order date 03/08/2013 Order number BTCZZA004000267941



2013-08-03 12:09:00     Contact details Mr John Thomson 01416345987 johnthomson@post.alderney.ws Need any extra help? Can use for marketing? No Password reminder What is your mother's maiden name? Jones Male 24-10-1960



2013-08-03 12:05:53     BT password thomson12 first St- Anderson St



2013-08-03 11:54:22     Transaction information Transaction ID 6K615435AR752724K Date and time 03-Aug-2013 11:43:34 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8128 Total £250.00 GBP



2013-08-03 11:51:45     nvoice 03 Aug 2013 Invoice Number: 3866 To: Ian McKeen ian.marymckeen@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 24 1.00 BT Sports 1 Year Subscription 531 892 297 250.00 250.00 Delete Edit Total £250.00



2013-08-02 16:56:46     called sky all active he resent signals again



2013-08-02 15:45:19     Acc looks all active on correct package. I have repaired card and box again and emailed end user back. If still no channels i have asked whats the on screen message.



2013-07-02 11:46:43     removed movies from package



2013-05-20 09:44:51     End user info iam mckeen tel 0034 966 720 447 ian.marymckeen@gmail.com



2013-05-20 09:43:03     Repaired to new box. 4F310C 0375110746D R005 .053.70.11P



2013-04-04 09:06:37     hi charlotte we also lost our phone and computer.But they are up and running again and so is the tv including entertainment plus sports and movies. Thank you all very much for everything. william john (Ian mckeen)



2013-03-29 15:03:07     client is getting osm 'no channels have been added yet, please go to the install and retune menu to add channels' ... so im guessing they need to do something but they done have a phone or internet working ... have cb's mobile number for client to call tomorrow and get talked through what to do ... if this fails client wants a new box and card



2013-03-29 10:31:29     card is not va ... sky advisor said everything is active at their end and suggested a full system reset



2013-03-29 10:11:51     client phoned to say now ALL channels have been shut off and has a message saying his viewing card has been disbaled .. he says he wants a new card and hd box sent to him asap if this is swatched off for VA and he doesnt mind what price



2013-03-29 09:42:10     sky advisor suggested planner rebuild



2013-03-28 12:57:29     I have paired your card up to your box and have had signals resent. sky said everything looks fine on their end so channels should come on within two hours. Please email back either way letting me know if the channels are fixed or not. Regards Charlotte



2013-03-28 10:44:50     paired card to box again and emailed customer



2013-03-27 16:26:54     i have now resent signals again, if this does not work i do not know what will... if the next person has to call again dont call before you get the model number off the customer because they kept asking me for it



2013-03-27 12:01:56     paired 973008 03066036304



2013-03-27 10:03:55     repaired card Version 973008 Serial 0306603630



2013-03-26 17:06:55     repaired card and box again



2013-03-26 11:15:21     Repaired card to new box. Added movies got them free for the first 2 months then £8 extra after that. 973008 03066036304



2013-03-25 15:19:10     Need to talk customer though a system reboot



2013-03-25 13:54:16     Customer called wants to pair card to a new box Version 973008 Serial 0306603630 Also wants package changed wants to know if he can get any offer on HD and movies and remove sports and ESPN Email him back first Ian.marymckeen@gmail.com



2013-03-25 13:51:22     Sky+ Subscription 08/03/13 - 07/04/13 FREE ESPN 08/03/13 - 07/04/13 £10.00  Entertainment Extra with Sports 08/03/13 - 07/04/13 £44.25  Sky TV total: £54.25  Additional Charges Show details£0.50  Payment due on 08/03/13 £54.75  Payment Received 05/03/13 £54.75 CR



2012-09-04 15:20:17     Your transaction was successful. Transaction information Transaction ID 3B103487ES197983G . Date and time 04-Sep-2012 15:20:05 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX9100 . Total £100.00 GBP



2012-09-04 15:18:35     Invoice 04 Sep 2012 Invoice Number: 2270 To: 531 892 297 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 531 892 297 100.00 100.00 Delete Edit Total £100.00



2011-11-25 12:18:01     HOST FEE PAID REC 2785 CC 9100



2011-11-25 10:07:44     called for cc details for host. we should have his wifes card on file but he gave them again anyway. email to board with correct details to take host



2011-11-24 14:30:18     host declined rec 2779 cc 8102 left note on board to contact end user for cc



2011-09-02 12:47:41     HOST FEE DECLINED REC NUM 0625 CC 8102



2010-11-05 11:48:53     SPORTS ESPN NEWS VAR AND KNOW added new c.c 209100



2010-09-08 12:01:59     HOST PAID REC 0688



2010-09-07 17:45:10     THIS CARD IS DUE A HOST ON ACTIVATION



2010-09-06 14:19:56     REPLACES 508 583 184 V/ABROAD send card to Mr Mc Keen Calle Mediteraneo 5 1/6 Los Montesinos 03187 Alicante 0034 966 720 447



2010-08-31 10:48:20     ordered card on variety paid £18.50 by prime card 418501 added same advised 3-5 days