DataTable with default features
| Contract Number | 621399585937 |
| Card Number | 522 998 103 |
| MultiRoom Number | |
| First Name | Mr Trevor |
| Last Name | Peters |
| Address | 40 Tree River House |
| Address | 8 English Row |
| Address | Alderney |
| Town / City | GUERNSEY |
| Postcode | GY9 3XT |
| Telephone | 01481 890234 |
| Maiden Name | Tinker |
| Sky Password | blackberry |
| Date of Birth | 1975-07-12 00:00:00 |
| Sky Card Number | 522 998 103 |
| Prev Sky Card Number | 522 998 109 |
| Host Fee Paid | 2012-04-20 00:00:00 |
| Host Fee Due | 2000-01-01 00:00:00 |
| Create Date | 2010-05-19 15:09:47 |
| Modification Date | 2013-03-27 22:40:25 |
| Multi Room Card 1 | |
| Multi Room Card 1 Notes | |
| Multi Room Card 2 | |
| Multi Room Card 2 Notes | |
| Multi Room Card 3 | |
| Multi Room Card 3 Notes | |
| Multi Room Card 4 | |
| Multi Room Card 5 Notes | |
| Setanta Acct Number | |
| MySky Username | trevorpeters12 |
| MySky Password | blackberry |
| Contract Status | Outstanding Balance |
| 2013-04-13 07:44:04 Hi, I got an email from sky on 01/04/2013 to say they have refunded your account for the sum of £27.27. At this point i am being told by their accounts department that they will not refund anymore as they see no record that the account was cancelled in September 2012. I have send them a copy confirmation of the conversation with one of the sky advisors the the account was cancelled. I don't know if they are just staling with this refund , as i cannot see how they can deny this when the conversation was done via online chat and we have proof. I have had no email reply to my last email to them 6 days ago. I have send another one this morning. I will be in touch with you again when i get a reply from sky. Regards, Carol |
| 2013-03-27 22:39:44 Hi Trevor Thank you for contacting Sky Help Centre. I am currently dealing with your request, and would be obliged if you could respond to this email, advising me the most convenient time to contact you between 9:30am and 14:30, Monday to Friday. I look forward to receiving this information at your earliest convenience. I hope this helps with your enquiry. Hi , The reason i cancelled my account was because i was moving to Spain. You will need to contact me on a spanish number. I really cannot see why this cannot be resolved via email. Please get back to me ASAP. Regards |
| 2013-03-20 11:04:10 MY REPLY TO SKY This is the only information I have from the live chat. Gerald: I would not be able to replace the card as the services are suspended, you will have to wait until Sky contacts you regarding your account Gerald: If you want to watch the Freesat channels, you will have to contact the Freesat department they will send you a card You: no, i mean that i cannot view the channels because of the card is faulty, my account should be active Gerald: Can you give your Sky account number. You: 621399585937 Gerald: Trevor, there is note on the account here which states not to activate the account as it is under investigation. Gerald: You will be contacted by Sky in this matter. I had no viewing , i had no response from sky and i have been charged. I expect to be refunded or i will seek legal advice.This is not my fault ,I should not have been charged. Quoted from your email I have checked the account and the investigation was started 16th of February 2012 and the services were blocked as part of it, however in April 2012 a one off payment was made through our automated systems and recurring payment details were set up, again through our automated systems, so no advisor was involved with the process and your services were reactivated from then. I have no idea what investigation you are talking about. I am talking about when i was on live chat on 19/09/2012 at 14.30. This is when i was told i could not cancel my account as basically it was already off due to another investigation. I had no viewing , i wanted to cancel and was told i couldnt and sky continued to collect money every month. Please look at this account again, i am expecting to be refunded for 4 month @ £55.00/month from October 2012 until January 2013. Regards |
| 2013-03-20 11:02:23 EMAIL REPLY FROM SKY Dear Mr Peters Sorry for the delay in replying to your message. Do you any further details from your Live Chat session, that you could send through to us? I have checked the account and the investigation was started 16th of February 2012 and the services were blocked as part of it, however in April 2012 a one off payment was made through our automated systems and recurring payment details were set up, again through our automated systems, so no advisor was involved with the process and your services were reactivated from then. I am currently unable to find any details of the Live Chat session to investigate why you were given this information. Without further investigation, I must advise that no refund would be due, therefore if you could attach any other details from the Live Chat or anything else that you feel could help, we will investigate further I look forward to receiving this information at your earliest convenience. In the meantime, if you need any further help, you can reply to my email. As an alternative, you can contact our Customer Service team on 08442 414141, where one of our advisors will be happy to help. Kind regards Steven Sky Help Centre |
| 2013-03-07 10:02:16 Hi, In your email reply you have made no reference to my first email. I was advised by a sky advisor that on 19/09/2012 my sky account was under investigation and i was unable to cancel my subscription. Sky continued to collect monthly fees. I put the card in the bin as i was told it was cancelled. I have been working away (reason for cancelling in the first place) and on my return noticed sky had continued to collect money. I am aware the account is now cancelled as i stopped credit card payments in January. It is not acceptable that you do not address the problem here , please look at your records and see the conversation with nysely and a sky advisor on 19/09/2012. I am due a full refund. Please look into this. Regards, Trevor |
| 2013-03-05 20:23:37 MY REPLY TO THEM Hi, I have no idea what your answer is explaining to me. Are you saying i am not getting a refund or i am ? you have not made this very clear. I have been charged £220.00 through no fault of my own and i expect this to be refunded in full , it is not good enough to tell me that you will not take any further payments , i have cancelled the credit card that was attached to this account so i know you will not take any other payments.This has not been done as a good jesture from you. A quick resolution to this matter would be greatly appreciated. Thank you, Regards, Trevor |
| 2013-03-05 20:22:56 EMAIL REPLY FROM SKY Customer Account Number: 621399585937 Thank you for your email I?m sorry this issue has caused you concern and hope my reply below clarifies the position for you. Your payment method has been cancelled .no further payments will be taken by us from your account The credit card company or issuing bank should be contacted and they will advise on the next course of action Whilst I realise that you may be disappointed with the decision made, I hope that you can appreciate our position on this matter. |
| 2013-03-04 15:01:10 NO EMAIL REPLY FROM SKY HAVE EMAILED AGAIN |
| 2013-02-28 10:16:19 emailed Sky to ask for a refund |
| 2013-02-27 15:14:18 EMAILED THIS CUSTOMER DIRECT Hi, I am dealing with trying to get you a refund from sky. When i called them and explained this account was cancelled in September but they continued to collect money i was advised to email the complaints department , which i have done and i am waiting on a reply. I have requested full refund. Please bear with me as sky have not yet got back to me . I have been given your new bank details from Terri at sky in France for the refund. Regards, Carol robert@robertcjones.net |
| 2013-02-26 15:44:49 email address to complain to sky tp4968407@gmail.com password satclick1 |
| 2013-02-19 09:45:11 SKY WILL NOT GIVE REFUND ADVISIED TO EMAIL TO crsupport@bskyb.com with account number and any notes re problem |
| 2013-02-18 13:10:03 THIS CUSTOMER HAS BEEN CHARGED £55.00 EACH MONTH OCTOBER, NOVEMBER, DECEMBER AND JANUARY CARD DECLINED FOR PAYMENT FEB Credit Card Declined 31/01/13 £55.00 Payment Received 30/01/13 £55.00 CR Account balance £55.00 BOARD TO CALL SKY FOR A FULL REFUND FROM OCTOBER TO JANUARY 4 MONTHS @ £55.00/MONTH BACK ONTO CUSTOMERS CARD |
| 2013-02-18 13:07:20 Hi Richard, Hope you are well. When Jeni went to cancel this account in September 19th , she was told the account is under investigation and was suspended. Payment details as far as she could see had been removed. I have looked at this account and your customer has been charged. I will now call sky and ask for a full refund. Copy of conversation with sky adviser. 19/09/2012 Gerald: Trevor, there is note on the account here which states not to activate the account as it is under investigation.This account has been suspended , no changes can be made. I will email you back as soon as i have spoken to sky. Regards, Carol |
| 2013-02-18 13:07:01 Have you cancelled this card ??? The client says he has paid for November and December plus the 30 days notice in October ..... Please cancel this card and advise why it wasn't done the first time we asked. Regards Richard |
| 2012-09-19 14:30:52 Gerald: I would not be able to replace the card as the services are suspended, you will have to wait until Sky contacts you regarding your account Gerald: If you want to watch the Freesat channels, you will have to contact the Freesat department they will send you a card You: no, i mean that i cannot view the channels because of the card is faulty, my account should be active Gerald: Can you give your Sky account number. You: 621399585937 Gerald: Trevor, there is note on the account here which states not to activate the account as it is under investigation. Gerald: You will be contacted by Sky in this matter. |
| 2012-09-07 10:53:30 added to gcalender to reorder 19th sept |
| 2012-09-07 10:52:45 Can client cancel this subscription from 19th September please as he is leaving france. Kind regards Karen |
| 2012-04-20 21:16:57 Total amount: £100.00 GBP Currency: British Pounds Transaction ID: 9A339763H62742403 Quantity: 1 Invoice ID: 1399 Buyer: |
| 2012-04-16 12:27:26 Paid off OSB with cust cc and added details to acc. Advised SIF that host fee has still not been paid. |
| 2012-03-30 16:02:24 Invoice 30 Mar 2012 Invoice Number: 1399 To: 522 998 103 skyinfrance@aol.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 522 998 103 100.00 100.00 Delete Edit Total £100.00 |
| 2011-05-17 11:16:40 PAID OSB £88.75 BY C.C 662106 ADDED SAME |
| 2011-04-08 15:04:21 UPGRADED TO SKYWORLD WITH HD PIN 8103 |
| 2011-03-28 20:22:49 HOST PAID REC 1959 , C/C 2106 |
| 2011-03-10 14:18:08 Active acc on 1 mix pack with sky+ and HD, CC details on acc (2106) Pdd 2nd of each month |
| 2010-09-28 12:45:01 DOWNGRADED TO VAR + HD RE EMAIL 31 DAYS NOTICE APPLIED |
| 2010-06-03 10:22:43 forced action sent |
| 2010-06-02 10:25:10 ** Host fee and first months payment taken £118.50 rec 8885 (662106) ** |
| 2010-06-02 10:24:38 PAIRED CARD AND ACTIVATED ON SKY WORLD ADDED HD FACILITY ADDED C.C 662106 PIN 8103 2 MONTH OFFER £35.75 +£10 HD |
| 2010-06-02 10:23:33 PAIRED CARD AND ACTIVATED ON SKY WORLD ADDED HD FACILITY ADDED C.C 662106 PIN 8103 2 MONTH OFFER £35.75 +£10 HD |
| 2010-05-31 16:30:04 CB took card to France |
| 2010-05-26 13:07:00 card 522 998 103 arrived today from Jay |
| 2010-05-19 15:11:54 NEW CARD ORDERED ON VARIETY MIX. PAID £18 ON C/C 955308 & ADDED DUMMY 133692 FOR D/D |