Transactions

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Contract Number 621396150222
Card Number 552 961 724
MultiRoom Number
First NameMrs Joanne & Brian
Last Namecranston
Address2238 upperpark road
Addresswickford
Address
Town / Cityessex
PostcodeSS12 9EN
Telephone0208 4353509
Maiden Namemacdonald
Sky Passwordsky
Date of Birth1984-04-24 00:00:00
e-Mailjoannecranston@post.alderney.ws
Sky Card Number552 961 724
Prev Sky Card Number522 925 049
Host Fee Paid2020-01-14 00:00:00
Host Fee Due2021-03-08 00:00:00
Create Date2010-05-13 15:11:47
Modification Date2020-01-14 13:29:05
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameJOANNECRANSTON
MySky Passwordmacdonald12
Contract StatusActive



2020-01-14 13:28:29     2020 Host Fee Paid Your transaction was successful. Transaction ID : 3H116977GS429871H Copy Address verification service match : G Card verification value match : M Date and time : 01/14/2020 13:27:58 Transaction type : Sale Card number : •••••••••••••••2282 Card type : Visa/Visa Debit/Visa Electron Total amount charged : £120.00 (GBP)



2019-02-12 06:33:26     Billing info Feb 2019 Active account Box sets + sports + cinema + HD+ sports HD £83.50 Discount offer £71.50 Customer DD on account Payment method: Direct Debit Account holders name: mrs j cranston Account number: ****0560 Sort code: ****03



2019-01-17 08:55:10     Offer expires 13/8/19. Calendar made.



2019-01-15 15:53:18     ADMIN FEE TAKEN TO RENEW OFFER Your transaction was successful. Transaction information Transaction ID 78U12636LF007654A Date and time 15-Jan-2019 16:52:40 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2282 Total £50.00 GBP



2019-01-15 03:36:15     OFFER INFO Payment received 18 Dec -£61.50 TOTAL DUE £63.11 Direct Debit payment date 18 January FEB ONWARDS £71.50 WITH NO OFFER ONLY £10.00 A MONTH OFFER MAYBE A BETTER ORDER IS POSSIBLE



2018-12-28 15:43:32     host fee paid Your transaction was successful. Transaction information Transaction ID 4H5227417M111903P Date and time 28-Dec-2018 16:43:05 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2282 Total £120.00 GBP



2018-03-27 13:38:06     Set pin to 3977



2018-03-27 13:28:12     added sky movies as per customer request



2018-02-15 13:55:03     ADMIN FEE PAID TO APPLY OFFER TO THIS ACCOUNT FOR CUSTOMER CUSTOMER PAYS DD Your transaction was successful. Transaction information Transaction ID 8A2462750B871770G Date and time 15-Feb-2018 14:54:34 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2282 Total £50.00 GBP



2018-02-15 13:20:10     Spoke to customer Jim who agreed to pay an admin fee of £50 to accept 12 months discount = @£50pm.



2018-02-13 22:17:52     Client - Jim 625811585



2018-02-13 15:27:16     Re-upgraded to Box & Sports. Sky gave an offer of £50pm for 12 months.



2018-02-13 15:04:57     2018 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 2AK85713LY8415840 Date and time 13-Feb-2018 16:04:44 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2282 Total £120.00 GBP



2018-01-09 10:25:47     Downgraded to original host overdue (going to Australia for 6 months)



2018-01-05 20:23:30     ACTIVE ACCOUNT TOTAL DUE £71.50 Direct Debit payment date 18 January CC FOR HOST HAS EXPIRED Box Sets with Sports £65.50 HD Basic FREE Sky Sports HD £6.00 THIS IS AN STL CARD EDDIE KEEPS NO RECORDS IT IS PAID BY DD I HAVE PUT AN EMAIL TO BOARD TO DG TO BASIC PACK TO PROMPT CALL FOR HOST FEE



2017-01-02 20:47:02     2017 host fee paid Your transaction was successful. Transaction information Transaction ID 7XU6562054335204S Date and time 02-Jan-2017 21:45:53 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3337 Total £120.00 GBP



2017-01-02 19:41:47     BILLING ACTIVE ACCOUNT Box Sets with Sports HD£71.50 Free items Total £71.50 Total due 18 Dec £71.50 Payment Received - £71.50 18 Dec What you still owe £0.00 CUSTOMERS DD AT SKY Your current payment details Payment method: Direct Debit Account holder name: mrs j cranston Sort code: **-**-03 Account number: ******60



2016-02-29 13:26:38     Cancelled BT SPORTS down today 30 days notice



2015-12-30 20:02:46     Your transaction was successful. Transaction information Transaction ID 3M287690LU885221L Date and time 30-Dec-2015 21:01:59 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3337 Total £120.00 GBP



2015-11-24 11:39:44     Invoice 24 Nov 2015 Invoice Number: 8462 To: 552 961 724 STL skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual host fee 120.00 120.00 Delete Edit Total £120.00



2015-11-24 11:38:14     18 Nov - 17 Dec A month in advance Family with Sports HD£66.75 Free items Total £66.75 Payment method: Direct Debit Account holder name: mrs j cranston Sort code: **-**-03 Account number: ******60



2015-01-03 22:19:44     Your transaction was successful. Transaction information Transaction ID 6T39322871176893P Date and time 03-Jan-2015 23:19:44 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3337 Total £120.00 GBP



2014-12-15 13:16:37     4751 3001 3446 3337 03/17 332 Invoice 15 Dec 2014 Invoice Number: 6860 To: 552 961 724 STL skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-12-15 13:12:38     Sky TV Billing Period Family with Sports HD 18 Dec - 17 Jan £62.75 Payment due on 18 Dec £62.75 Your current payment details Payment method: Direct Debit Account name: mrs j cranston Sort code: **-**-03 Account number: ******60



2014-11-14 09:46:07     Your order Monthly cost Sky Sports 5 Free New monthly cost £62.75



2014-05-31 22:19:54     CUSTOMER CALLED HAS NOT GOT FIGHT WENT ONTO MYSKY AND REBOOKED FIGHT



2014-05-26 14:09:57     4751300134463337 03/17 332



2014-05-26 14:09:28     roch vs. Groves II: Unfinished Business Saturday Night 31 May 2014 from 6pm £16.95 / ?21.95 Booking Confirmed To successfully receive your booking confirmation, please ensure your box is turned on over the next few days. You will be billed for the booking charge on your usual Sky billing date. Please note, this event cannot be recorded or added to the Sky+ planner.



2014-05-26 14:08:25     Your transaction was successful. Transaction information Transaction ID 1L942180XM2447252 Date and time 26-May-2014 13:45:20 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3337 Total £25.00 GBP



2014-05-26 14:04:55     INVOICE FOR ADMIN FEE FOR BOOKING FOTCH FIGHT Invoice 26 May 2014 Invoice Number: 5762 To: 552 961 724 STL skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Admin Fee 25.00 25.00 Delete Edit Total £25.00



2014-01-20 14:48:57     Your transaction was successful. Transaction information Transaction ID 50B59143S9884252C Date and time 20-Jan-2014 15:26:08 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2024 Total £59.75 GBP



2014-01-20 14:39:44     Invoice 20 Jan 2014 Invoice Number: 5078 To: 552 961 724 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 59.75 59.75 Delete Edit Total £59.75



2014-01-20 14:15:17     Sky TV Hide£66.53 You've upgraded from Entertainment Extra with Sports to Entertainment Extra+ with Sports HD on 27 Dec You have two charges for Entertainment Extra+ with Sports HD: one for your first billing period from the date that you upgraded to Entertainment Extra+ with Sports HD, and one for your ongoing monthly charge billed one month in advance. Billing Period Charges Entertainment Extra+ with Sports HD 18 Jan - 17 Feb £59.25 Credit for Cancellation of Entertainment Extra with Sports 27 Dec - 17 Jan - £34.77 Entertainment Extra+ with Sports HD 27 Dec - 17 Jan £42.05 Yours at no extra cost Sky TV total: £66.53 Payment due on 18 Jan £66.53 We've requested payment from your bank 18 Jan - £66.53



2014-01-14 09:53:31     added BT sports password? cranston212 first teacher? carol Your order details Order date 14/01/2014 Order number BTCZZA004001309813



2014-01-13 14:52:28     Your transaction was successful. Transaction information Transaction ID 9K986645AP9170944 Date and time 13-Jan-2014 15:29:05 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2024 Total £60.00 GBP



2014-01-13 14:48:16     Invoice 13 Jan 2014 Invoice Number: 4978 To: 552 961 724 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Admin fee to add BT sport 60.00 60.00 Delete Edit Total £60.00



2014-01-10 10:22:42     PHONED UP SKY AND SKY ADVISOR SAID THAT EVERYTHING IS FINE WITH THE UPGRADE



2014-01-09 22:37:30     Hello Joanne Thank you for your Sky order, reference 1227 AZBI 271 30292, for account number 621396150222. The thing is, we've been trying to contact you as we're unable to process your order. As we haven't been able to reach you, we've had to cancel your order. But don't worry, no payment has been taken from your account and we've not updated your Sky account with any details you supplied during the checkout process. Thank you for being a Sky customer.



2014-01-07 15:45:50     I have checked my sky and account has been upgraded not sure why an email was sent to say upgrade didn't work



2014-01-01 11:36:31     HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 67P74666S6177784J Date and time 01-Jan-2014 12:33:16 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2024 Total £100.00 GBP DEPOSIT NOT PAID I HAVE DONE A CALANDER REMINDER FOR 01/02/2014



2013-12-27 16:21:22     Your order Monthly cost HD Pack £5.25 New monthly cost £59.25



2013-12-27 16:18:39     27 Dec: upgraded to Entertainment Extra+ with Sports 27 Dec: added HD Basic 27 Dec: added Sky+ Subscription



2013-12-27 16:16:29     Thank you for your interest in an On Demand Connector We have received your registration M and S VOUCHERS HAVE BEEN ORDERED WITH THE UPGRADE



2013-12-27 15:37:23     I HAVE ADDED EE + ACCORDING TO SKY THIS GIVES THE CUSTOMER HD CHANNELS Your order Monthly cost Sky TV £54 - Entertainment Extra+ New monthly cost £54



2013-12-27 11:39:44     Called Sky to confirm box was repaired was informed online down so will need to log in to add HD channels as didn't want to miss M&S vouchers if they were available



2013-12-27 11:13:47     Repaired card to new box and added HD online 4F3101 03521668343 ID 82B 9C CEC D mod R008 063 49 08P



2013-12-12 15:37:23     Invoice 12 Dec 2013 Invoice Number: 4777 To: 552 961 724 STL skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-04-17 16:07:31     INVOICE 1672 WAS DELETED AS THE HOST FEE WAS NOT DUE AT THE TIME IT WAS SENT AND SO WAS NEVER PAID.



2013-01-07 13:01:22     upgraded back to ent extra with sports as host paid



2013-01-07 12:51:45     cc details 4751300064322024 03/14 121



2013-01-07 12:29:23     Transaction information Transaction ID 3PH48557AY5554716 . Date and time 07-Jan-2013 13:27:58 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX2024 . Total £100.00 GBP



2013-01-07 12:28:59     Invoice 07 Jan 2013 Invoice Number: 2698 To: Jim Musto skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 552 961 724 100.00 100.00 Total £100.00



2013-01-07 12:28:42     Client is Jim Musto



2013-01-07 12:22:53     clients phone No is 0034 625811585. He says he doesnt have an email address



2013-01-04 14:13:02     downgraded to ent only to prompt response for host



2013-01-04 14:03:19     tried calling 625811724 but no answer



2012-12-20 15:05:12     Hello, An annual host fee is due on this card soon do you have cc details or an email address? Regards Charlotte



2012-12-20 15:03:12     PAYS SKY BY DD



2012-06-11 11:49:05     upgraded back to ent extra with sports



2012-06-11 11:42:06     on 8 march 2012 eddie said: Please note that this card has been re issued to a new customer and old customer has moved back to the UK so host is not due for 11months.



2012-06-11 11:42:06     on 8 march 2012 eddie said: Please note that this card has been re issued to a new customer and old customer has moved back to the UK so host is not due for 11months.



2012-06-10 10:51:07     Hi Eddie, We need C/C as host is due. Rgards, Carol



2012-06-10 10:49:47     This card has lost its sky channels Please advise? Eddie



2012-05-29 07:27:06     ?15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2012-05-10 11:05:38     INVOICED US FOR HOST Invoice 10 May 2012 Invoice Number: 1672 To: 552 961 724 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 552 961 724 100.00 100.00 Delete Edit Total £100.00



2012-05-10 11:03:58     DOWNGRADED TO MIN PACK TO PROMPT RESPONSE FOR HOST



2012-03-10 11:05:47     Added sports pack Your order reference number is 0310 KICH 666 12127



2012-03-08 16:31:01     Payment Method: Direct Debit Account Name: mrs j cranston Sort Code: **-**-03 Account Number: ******60 Payment Due Date: 18th of each month paired card to box R003.047.28.00p 0352166834.. 4f3101



2011-07-11 13:32:49     paired card to standard box on var + know added c.c 03 6010



2011-07-07 13:04:05     card sent to stl



2011-06-24 10:52:42     NEW 552 961 724



2011-06-21 10:43:13     reordered card as no host



2011-06-21 10:14:05     pleasr reorder for non payment of host



2011-05-09 12:07:31     d/g frpm sportsworld to var as host due 31 days notice 09.06.2011



2011-05-09 09:32:58     Host fee due on this card please advise



2011-03-22 15:18:08     MY SKY Username JOANNECRANSTON Password macdonald12 Email joannecranston@post.alderney.ws Date of birth 24/04/1984 Security question Mother's maiden name? Answer to security question macdonald Active acc on sports world pack, DD details on acc (60) PDD 18th of every month



2010-06-18 15:59:44     ACTIVATED AND PAIRED ON STANDARD BOX SPORTS WORLD ADDED D.D HSBC, s/c 40 47 08, a/c 21579460



2010-05-27 16:02:45     SOLD TO D&C ON ACCOUNT



2010-05-16 19:47:46     NEW P4 CARD 522 925 049



2010-05-13 15:14:47     this card was reordered for acc num 210173762381 but account was too old to reinstate so sky set up a new acc which is this one. awaiting delivery. paid first month in advance £18 with old customers cc as old account had an balance of £16 so if customer asks why money has been taken it is the osb. old card num:314 610 254