Transactions

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Contract Number 621146263499
Card Number 792 674 889
MultiRoom Number
First NameMrs Emma & Steve
Last NameLittle
Address202 fanton avenue
Addresswickford
Address
Town / Cityessex
PostcodeSS12 9LF
Telephone01208 225 221
Maiden Namejane
Sky Password3256
Date of Birth1979-05-11 00:00:00
e-Mailemmalittle12@post.alderney.ws
Sky Card Number792 674 889
Prev Sky Card Number725 141 949
Host Fee Paid2019-01-30 00:00:00
Host Fee Due2020-03-01 00:00:00
Create Date2008-09-08 13:25:10
Modification Date2019-12-03 17:12:38
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameELITTLE3
MySky Passwordjane123
Contract StatusViewing Abroad



2020-01-05 08:18:45     ELBENK HAS NOT EMAILED TO SAY THESE CARDS ARE OFF 740 359 799 BT Sports SD March 2019 to March 2020 I WILL LEAVE BT ON MEANTIME INCASE CUSTOMER ONLY NEEDS BT



2019-12-03 17:12:38     ADDED DUMMY DD Payment method: Direct Debit Account holders name: Emma Little Account number: ****2490 Sort code: ****84



2019-11-27 12:18:58     THIS ACCOUNT DOESNT SEEM TO BE OFF I HAVE ADDED REVOLUT DD



2019-11-26 00:23:29     POSSIBILY VA MEANTIME I HAVE CANCELLED DD AT BANK



2019-11-10 14:41:51     NOVEMBER BT PAYMENT THROUGH REVOLUT "BT SPORTS PAID £29.99 ON 6TH NOV. CARD ENDING 5988"



2019-10-29 03:16:18     28/10/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £19.00



2019-10-16 10:53:01     OCTOBER BT PAYMENT "BT SPORTS PAID £29.99 ON 7TH OCT. CARD ENDING 5988"



2019-10-03 05:23:41     06/09/2019 Paid £29.99 Paid with card ending 5988 (792 674 889) SEP BT SUB PAID WITH REVOLUT CARD



2019-09-30 12:05:29     30/09/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £19.00



2019-08-28 12:25:52     28/08/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £19.00



2019-08-20 23:32:48     BT SPORTS PAID £29.99 ON 8TH AUGUST CARD ENDING 5988



2019-08-12 10:28:56     MAY GO OFF NO EMAIL AS YET IN ALDERNEY



2019-07-29 12:22:32     29/07/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £18.81



2019-07-16 14:56:23     Set up continuous card payment with Revolut card ending 5988 CCRA set up summary Card type DELTA Card number ************5988 Expiry date 12/23



2019-07-16 14:54:31     Paid BT bill with Revolut card ending 5988 Thank you for your payment We will send a confirmation email to emmalittle@post.alderney.ws Payment reference 169411029 Date and time 16 Jul 2019 at 14:53 Account Number GB2108**** Amount £27.99 Card type Visa DebitCard number************5988



2019-07-16 14:51:41     Email from BT You've got £27.99 to pay Hello Mrs Little, We tried to call to remind you about paying your bill. We realise you might have missed the payment by mistake, but it's late and you need to pay it now. I



2019-06-28 11:11:00     28/06/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £17.00



2019-06-08 04:51:25     JUNE BT SPORTS PAID WITH REVOLUT CARD Thank you for your payment We will send a confirmation email to emmalittle@post.alderney.ws Payment reference 163727821 Date and time 8 Jun 2019 at 04:50 Account Number GB2108**** Amount £27.99 Card type Visa Debit Card number ************0843



2019-05-28 20:54:12     28/05/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £17.00



2019-05-15 14:43:07     6th May BT Sports £27.99 Paid with card 0843



2019-04-29 10:47:22     29/04/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £17.00



2019-03-30 21:01:48     CHECKED BT SPORTS AS THERE IS NO MARCH PAYMENT THERE SEEMS TO BE A CREDIT FOR MARCH BILL 04 Feb 19 Direct Debit £34.49 08 Jan 19 Direct Debit £27.99 05 Dec 18 Direct Debit £27.99 05 Nov 18 Direct Debit £27.99 CHANGED TO REVOLUT CC AND PAID APRIL BILL CCRA set up summary Card type DELTA Card number ************0843 Expiry date 11/23 Summary of today's payment Payment reference 152758079 Time & date 30 Mar 2019 at 21:08 Account number GB2108**** Amount £27.66 Card type DELTA Card number ************0843



2019-03-28 11:57:23     28/03/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £15.00



2019-02-28 12:57:58     28/02/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £15.00



2019-02-14 09:42:18     BT sport was on HD and not SD as requested in October. I've now changed to SD with no new contract and got a credit of £32.00. Had to set secondary access info for male - DOB 16/5/75 M/maiden name ALLEN.



2019-02-10 20:04:01     A Direct Debit of £34.49 to BT GROUP PLC was taken from your account. 4TH FEB Direct Debit (DD)? REFERENCE: GB21086483-000004



2019-02-07 15:49:10     07/02/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £15.00



2019-01-30 16:28:16     invoice paid for 1 year sky subs+ bt sports sd 1 year, host fee and admin Transaction ID: 2333876091747791R You received a £845.00 GBP payment



2019-01-30 10:35:17     Sky HD Solutions Ltd Invoice no.:0893 Invoice date:30 Jan 2019 Due date:30 Jan 2019 Amount due: £845.00 Invoice to: info@elbenk.nl SKY ENTERTAINMENT 12 £25.00 £300.00 BT Standard definition 1 £420.00 £420.00 Annual host fee 1 £120.00 £120.00 Admin fee 1 £5.00 £5.00 Subtotal £845.00 Delivery £0.00 Total £845.00 GBP



2019-01-29 23:25:32     ELBENK HAVE EMAILED TO SAY CUSTOMER WOULD LIKE TO CONTINUE FOR ANOTHER YEAR INVOICE WILL BE FROM MARCH 2019 TO MARCH 2020 BT SPORTS SD AND ENTERTAINMENT PACKAGE @ SKY SKY ENTERTAINMENT 12 MONTHS AT @25.00/MONTH IS £300.00 BT SD FOR 12 MONTHS £420.00 ANNUAL HOST FEE £120.00 ADMIN £5.00 TOTAL FOR INVOICE £845.00



2019-01-29 16:29:22     Hi Leendert, This card was also paid March to March 2019, i did not include this in the invoice as this one was paid separately, can you tell me in your customer wants to renew and i will forward you an invoice. Thank you. Regards, Carol



2019-01-22 15:29:59     A Direct Debit of £27.99 to BT GROUP PLC was taken from your account. TRANSACTION TYPE: Direct Debit (DD)? REFERENCE: GB21086483-000003



2018-12-28 12:13:14     28/12/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £15.00



2018-12-06 20:15:05     A Direct Debit of £27.99 to BT GROUP PLC was taken from your account. TRANSACTION TYPE: Direct Debit (DD) ? REFERENCE: 05/12/2018 GB21086483-000002



2018-11-29 09:48:20     November Sky bill 28 Nov – 27 Dec TV £29.03 Sky Entertainment Including discounts £15.00 Charges for 30 Oct to 27 Nov Why am I paying for 29 days? Sky Entertainment - 29 days Including discounts £14.03 Bill total £29.03 Payment received -£29.03 Payment received 28 Nov -£29.03 Future bills will be £15.00/month



2018-11-28 21:21:21     28/11/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £29.03



2018-11-07 07:18:24     A Direct Debit of £27.99 to BT GROUP PLC was taken from your account. TRANSACTION TYPE: Direct Debit (DD) ? REFERENCE: 05/11/2018 GB21086483-000001



2018-10-30 13:36:33     Paid a year upfront 792 674 889 THIS CARD REPLACED 740 359 799 AS BT SWITCHED THIS OFF Entertainment package March 2019 to March 2020 £300.00 (£25.00/month) 740 359 799 BT Sports SD March 2019 to March 2020 £410.00 (£34.16/month)



2018-10-30 13:10:36     OB PAID WITH SANTANDER AND SAME ADDED Payment received 30 Oct -£38.54 SANTANDER ADDED Payment method: Direct Debit Account holders name: MRS E LITTLE Account number: ****6038 Sort code: ****28 03/11/2018 CARD PAYMENT TO SKY DIGITAL INTERN,38.54 GBP ON 30-10-2018 £38.54



2018-10-30 12:40:42     paired card to new box



2018-10-29 11:55:08     EMAIL FROM BT SPORTS Your first bill £27.99 Your payment will be taken on or just after 05 Nov 2018 via Direct Debit



2018-10-27 07:48:00     EMAIL FROM BT Your BT services are ending Hello Mrs Little, Please read this information about stopping your BT services linked to the address shown. Your contact email address is: emmalittle@post.alderney.ws Your home address is: THE NEST FANTON AVENUE WICKFORD SS12 9LF Sorry something's gone wrong We're not able to find any products on this account Fri 26 Oct 2018 BT Sport Stop service BT Sport cessation THIS IS SO STRANGE I HAVE NO IDEA IF THIS BT WILL COME ON I HAVE READDED IT WITH THE SAME LOG IN DETAILS THE ADDRESS BT HAS WAS THE NEST FANTON AVENUE, I CHANGED IT TO 202 FANTON AVENUE Your order details Order date 27/10/2018 Order number BTCZZA0ZZ03505007533 I WILL SEND ANOTHER CARD TO THE NETHERLANDS AS BACK UO INCASE THIS DOESN'T COME ON EMAIL FROM BT BT Sport should start within 15 minutes



2018-10-22 16:14:18     THIS CARD HAS TO BE SENT TO ELBENK TO REPLACE A CARD THAT BT HAVE SWITCHED OFF FOR VA 740 359 799 WHEN CARD IN BOX BELOW IS THE DETAILS THAT IS REQUIRED AND CARRIED FORWARD FROM PREVIOUS ACCOUNT PAY OB WITH SANTANDER AND ADD SAME PACKAGE ENTERTAINMENT CUSTOMER PAYS A YEAR IN ADVANCE COPIED FROM OLD ACCOUNT Banking info Paid a year upfront 740 359 799 Entertainment package March 2018 to March 2018 £300.00 (£25.00/month) 740 359 799 BT Sports SD March 2018 to March 2019 £410.00 (£34.16/month) BOX DETAILS 4F701A 04821133900



2018-10-22 15:58:01     ADDED BT SPORTS ACCOUNT NUMBER IS DIFFERENT WILL POST OUT GB21086483 USERNAME emmalittle@post.alderney.ws PASSWORD newyork2018 SECURITY QUESTION NAME OF STREET I GREW UP IN ANSWER MAIN STREET BT SPORTS ADDED Order date 22/10/2018 Order number BTCZZA0ZZ04009612199 THIS CARD HAS TO BE SENT TO ELBENK TO REPLACE A CARD THAT BT HAVE SWITCHED OFF FOR VA 740 359 799 I HAVE ADDED DAVID'S BANK DETAILS 80-48-16 10002162 Your first bill will be produced on 22 Nov 2018



2018-10-22 15:40:15     OB TOTAL DUE £38.54 Payment due by 28 October



2018-08-06 17:42:45     CARD ARRIVED AT OFFICE



2018-08-02 15:52:16     Mrs E Little 202 Fanton Ave SS12 9LF 725 141 949 > 792 674 889



2018-07-31 15:15:52     Reactivated account & reordered card on basic pack @ £15 for 18 months. Added dummy **99 **28. Calendar made.



2018-02-22 09:15:58     Cancelled account with 31 days notice as requested by the customer. Viewing will go off on 25/03/2018 The account is in credit so £13.16 will be credited into the Santander account. I've updated the host folder, monthly subs and banking folder Host fee due date was 11-12-2018



2018-02-21 13:27:46     Feb sub paid Your transaction was successful. Transaction information Transaction ID 55M35692UD100360H Date and time 21-Feb-2018 14:27:07 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX5326 Total £80.80 GBP



2017-12-27 13:52:49     Added Santander DD to account and updated cards CB pays for folder. Monthly subs to start in February due to high bill client paid in December for both December and January subs. Have changed Sky bill to 28th of each month to allow us to continue billing client on 24th of each month. Monthly subs to be £80.80/month CC for monthly subs. 5266 5096 6880 5326 11/18 361



2017-12-22 12:24:58     Offer applied ok - 50% off TV for 12 months = £43.00pm. Dec payment £142.60, Jan £3.47, Feb £43.00. Calendar made.



2017-12-21 08:37:48     Took on-line offer of 50% off TV for 12 months. Calendar made to check the offer is added to the account correctly.



2017-12-15 11:16:31     Cancelled account to reactivate with maximum discount.



2017-10-24 13:50:52     2017 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 0RE68834S57565405 Date and time 24-Oct-2017 13:46:00 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX5326 Total £120.00 GBP



2017-10-24 13:46:16     ACTIVE ACCOUNT Current payment method Payment method: Payment Card Payment type: MasterCard Name on card: MRS Emma Little Card number: **** **** **** 5326 Expiry date: 11/2018 24 Oct – 23 Nov TV £80.00 Extra charges £0.30 Bill total £80.30 TOTAL DUE £80.30 Payment due by 24 October



2016-11-07 10:34:50     paid osb £2.56 5266 5096 6880 5326 11/18 361



2016-11-07 09:22:00     THERE SEEMS TO BE A £2.56 BALANCE ON THIS ACCOUNT CALL SKY PAY BALANCE AND READD CUSTOMERS CC



2016-11-07 09:18:23     Hi, I have reset pin to 1949 Carol



2016-10-26 11:46:46     Client emailed in with new box details to pair the card to. Upgraded to Full + HD. 4f3102 03523083626



2016-10-11 15:40:07     Reinstated account on Original and had balance of £79.34 wiped for free. Added client's CC details and set payment date for 9th of each month so that the next payment doesn't come off until after the client's final bill on his old card(17th of October) Will upgrade to Full + HD when client wants to pair the card to his box so that he doesn't get billed any more than necessary.



2016-10-10 16:55:03     CC and box details to be used with this account when activating for Keith. 5266 5096 6880 5326 11/18 361 Version No: 4f3102 Serial No: 03523083526



2016-10-10 16:08:02     This card is being used to replace 702 889 619 which has been cancelled today. Client is having issues with OnDemand systems due to the account 702 889 619 is on so replacing with this card will hopefully solve this issue. Host fee and deposit were paid on 702 889 619 so they are transferring over to this card as 702 889 619 is being returned to us once cancelled down completely. Host fee was paid 10/10/2016 and due date is now 11/12/2017



2016-06-16 14:08:37     Card in office.



2016-06-06 13:16:30     New card arrived at Terry's 711 801 167 > 725 141 949



2016-06-02 09:55:20     Card reordered 2/6/16. Host 1/8/2016



2016-05-16 15:20:08     Added Dummy DD 09 01 28 08806038



2016-04-26 09:41:10     26/04/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £36.00



2016-04-14 14:29:05     Hey Telecom want to cancel the account and have it go off on 31st of May so I've set reminders to add dummy DD and then to reorder the card at the end of the month as it's still in contract with Family



2016-04-04 14:48:57     Invoice Number:0482 AWAITING PAYMENT June 2016 Subscription for Family plus Sports £66.75



2016-03-28 08:53:38     DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £36.00



2016-02-29 12:07:21     Invoice Number:0464 PAID May 2016 subscription on Family plus Sports £66.75



2016-02-25 11:02:48     Invoice Number:0464 AWAITING PAYMENT May 2016 subscription on Family plus Sports £66.75



2016-02-24 09:54:37     24/02/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £36.00



2016-02-04 11:37:41     Invoice Number: 0445 PAID April 2016 subscription on Family plus Sports £66.75



2016-01-26 09:39:13     26/01/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £36.00



2016-01-20 13:48:21     Invoice Number: 0445 AWAITING PAYMENT April 2016 subscription on Family plus Sports £66.75



2016-01-06 10:55:35     Invoice number:0424 PAID March 2016 subscription Family plus Sports £66.75



2015-12-27 09:23:25     24/12/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £36.00



2015-12-27 09:21:43     OFFER ON ACOUNT Family with Sports HD £66.75 Viewing Subscription Discounted - £30.75 Total £36.00 UPCOMING SUBSCRIPTIONS 24 January£36.00 24 February£36.00 24 March£36.00



2015-12-21 15:55:30     Invoice number: 0389 PAID February 2016 subscription on Family plus Sports £66.75



2015-12-09 16:35:47     Invoice number: 0388 PAID January 2016 subscriptioN, Family plus Sports £66.75



2015-11-26 09:11:13     25/11/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £36.00



2015-11-20 11:14:24     Invoice Number:0311 PAID December subscription Family plus Sports £66.75



2015-11-19 12:23:58     Invoice number:0389 AWAITING PAYMENT February 2016 subscription Family plus Sports £66.75



2015-11-19 12:23:49     Invoice number: 0388 AWAITING PAYMENT January 2016 subscription Family plus Sports £66.75



2015-11-13 11:48:36     You received a £1,553.49 GBP payment Transaction ID: 1X9212103M190164C Dear Sky HD Solutions Ltd, Nov 2015 payment paid £66.75 Family plus Sports invoice number 0310



2015-11-09 08:19:20     Changed PIN to 2015



2015-10-26 11:55:04     26/10/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £36.00



2015-10-09 11:20:38     Invoice number 0311 Awaiting payment December subscription for 6 cards on Family plus Sports £66.75



2015-10-09 11:20:30     Invoice number 0310 Awaiting payment November subscription for 6 cards on Family plus Sports £66.75



2015-10-08 11:53:34     Invoice number 0309 Paid October subscription for 6 cards on Family plus Sports £66.75



2015-10-08 11:53:18     Invoice number 0308 Paid September subscription for 6 cards on Family plus Sports £66.75



2015-09-24 10:11:43     24/09/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00621146263499, MANDATE NO 0330 £67.41



2015-09-16 14:45:08     Invoice Number: 0308 September subscription for 6 cards on Family plus Sports £66.75 Awaiting payment



2015-09-08 09:54:32     Paired box online.



2015-09-07 15:23:55     711 801 167 4F310A 0374579591 C 3 2BC5 0958



2015-08-31 14:33:08     CARD TO BE SENT TO KASPER AS PART OF AN ORDER FOR 31 CARDS PACKAGE ON THIS ACCOUNT FAMILY,SPORTS HD Your order Monthly cost Sky TV £53.85 - Family - Sports 1 - Sports 2 Sky Sports Upgrade: 30% Off for 12 Months Sky Sports 3 Free Sky Sports 4 Free HD Pack £5.25 New monthly cost with offers £59.10 New monthly cost without offers £66.75 SANTANDER ADDED CARD AND FIRST MONTH PAYMENT TO SKY HAS BEEN PAID FOR FUTURE SUBS CUSTOMER HAS TO BE INVOICES MONTHLY



2015-08-25 15:01:57     NEW CARD ARRIVED IN OFFICE



2015-08-24 16:03:43     Card arrived at Terry's 599 152 287 > 711 801 167



2015-08-20 15:18:19     reinstated on original 50 % off for 12 months added dummy cc 4101626804015818 10/15 593 old address 1/0, 469 Tantallon Road SHAWLANDS GLASGOW G41 3HT new address 202 fanton avenue wickford essex ss129lf reordered card



2015-04-29 10:40:22     HOST FEE WAS DUE 06/02/2015 IF CUSTOMER RETURNS



2015-04-20 14:10:59     cancelled acc as no host fee paid



2015-04-17 13:07:44     tried to cancell acc but downgrade wont come off for another two days so will put calender to cancel on monday said i was moving in with someone who already has sky



2015-03-18 22:41:32     I HAVE REMOVED SKY SPORTS TO GET A RESPONSE FOR NON PAYMENT OF HOST Sorry to see you go null This confirms you have begun your 31 day notice period required to cancel your Sky Sports subscription.



2015-02-24 19:14:15     I HAVE CHANGED PIN TO 1099 TO PROMP CALL RE HOST



2015-02-24 19:12:57     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************1303 Expiry date: 05/2016



2015-02-24 19:07:06     Family with Sports£34.91 from 07 Mar (17 days) Family with Sports & Movies£25.93 until 06 Mar (11 days) Free items Total £60.84 Additional charges £0.50



2015-02-04 16:40:03     Elizabeth Dickinson 16:29 (6 minutes ago) Reply to me The dealer has not come back to me. Please do whats necessary to get the client to call us. The dealers sell the cards and they then do not bother with the aftercare. I hope you still have a hangover!!!! (And no, I am not jealous at all - haha) Changed pin to 0402 Downgraded Movies and Sports too so that END USER gets in contact with us



2014-11-29 10:48:34     emailed liz for payment details



2014-11-29 10:46:22     acc active Bills & payments Account: 621146263499 Latest bill My subscriptions 24 Nov - 23 Dec £66.00 Additional charges £0.50 Total due 24 Nov £66.50 Payment Received - £66.50 24 Nov What you still owe £0.00



2014-11-29 10:45:26     tried to take deposit again Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2014-08-15 14:13:35     ADDED PAYMENT TO BOTTOM AS TAKEN NOT DECLINED, THIS IS AN ERROR, DEPOSIT HAS NOT YET BEEN TAKEN



2014-08-15 14:12:05     heck your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2014-08-15 14:09:57     Invoice 15 Aug 2014 Invoice Number: 6298 To: 599 152 287 Liz skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Sky Card Deposit 62.00 62.00 Delete Edit Total £62.00



2014-04-17 11:04:08     DO NOT TAKE HOST FEE EARLY HOST FEE IS £75 HOST FEE IS THEN DUE EVERY 6 MONTHS FOR £75



2014-03-24 11:32:09     OLD ADDRESS 103 Flat 2c Ayr Road Newton Mearns Glasgow G776R Your new address 1/0, 469 Tantallon Road GLASGOW G41 3HT



2014-02-06 17:33:36     paid osb with new clients cc V: 4F31B6 S: 03812584176 ID: 0 3B4F 2ABA FULL PACK Bassadone 4539 7630 7237 7091 05/16 342 Changed pin number to 1904



2014-02-06 17:17:15     Payment on your account is overdue Please check that your payment details are correct. Amend your card or bank account details if they have changed since you set up your account. You can also clear the outstanding balance on your account with a one-off payment. Further information If you have cleared your outstanding balance, please ignore this message. Amount owing from last bill £65.60 Payment due on 24 Jan £65.60



2014-02-04 12:40:05     sky have cancelled this account due to the OSB account will have to be reinstated.



2013-12-27 15:33:35     OSB £65.60



2013-12-19 13:12:58     in liz d's stock



2013-12-11 12:31:48     OB ON ACC Any changes you have made to your account will be reflected in this bill This is your final bill for Sky TV because you have removed it from your subscription You may receive a credit on your bill for the services you have removed (as you pay your subscription a month in advance). Help understanding my bill Product changes 23 Dec: removed Entertainment Extra+ with Sports and Movies 23 Dec: removed HD Basic 23 Dec: removed Sky+ Subscription We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled. Sky TV Hide£65.10 Billing Period Charges Entertainment Extra+ with Sports and Movies 24 Nov - 23 Dec £62.00 Viewing Subscription Discounted 24 Nov - 23 Dec - £31.00 Entertainment Extra+ with Sports and Movies 24 Oct - 23 Nov £62.00 Viewing Subscription Discounted 24 Oct - 23 Nov - £31.00 Entertainment Extra+ with Sports and Movies 21 Oct - 23 Oct £6.20 Viewing Subscription Discounted 21 Oct - 23 Oct - £3.10 Yours at no extra cost Sky TV total: £65.10 Additional Charges Show£0.50 Payment due on 24 Nov £65.60 Payment Received 24 Nov - £65.60 Credit Card Declined 25 Nov £65.60 Account balance £65.60



2013-11-20 16:58:03     CANT CANCEL THIS ACCOUNT AS IT IS IN CONTRACT FOR YEAR



2013-11-15 12:44:37     CB TOOK TO SPAIN 15/11/2013



2013-11-07 11:50:11     599 152 287 Add DUMMY CC details to this acc IF card has not been sold. AT the moment Cust own CC details on acc (9415) 01/16



2013-11-07 11:20:03     EE, Sports, Movies £31 a month offer £0 balance Pdd 24th each month



2013-11-07 10:28:47     received viewing card 599 152 287



2013-11-01 11:49:18     got another viewing card sent out



2013-10-30 13:37:49     507 341 014 - chase up viewing card on Fri 1 Nov 2013 at 07:30



2013-10-30 13:24:46     LEANNE RECEIVED A LETTER FROM SKY TO SAY CARD HAS BEEN SENT



2013-10-29 23:11:21     BOARD TO CHASE UP THIS REORDERED CARD



2013-10-21 16:58:14     reinstated acc on full pack for £31 per month for 12 months with dummy cc 9415, changed address and reordered card



2013-10-19 21:29:23     Change address to 103 Ayr Road , flat 2C Palmerston house , Newton Mearns. G77 6RA Reinstate with new primecard and reorder card Carol



2013-08-09 14:49:11     host fee due date was 13-11-2013



2013-07-02 13:23:23     CANCELLED ACCOUNT. Last bill 24th July for £21.71



2013-03-15 11:57:43     paid off osb with cc 9187 and added for future payments



2013-03-14 14:04:34     Hi, We have tried to pay this balance twice again today and its still declined, nothing more we can do! does customer have another card we could try for them? Jeni



2013-03-13 15:15:20     Hi Terri, This card is still declining , sky are having problems today with their payment system however the girl did tell me if the cc is accepted and goes through, if there are funds on the card the payment should go through ok , she had to call me back and the cc was accepted but declined. I can try again later but if your customer wishes to cancel there is no more i can do at this stage. Let me know. Regards, Carol CVC 382



2013-03-13 13:54:13     tried to pay osb with cc 4659 0118 0038 4003 valid from 12/09 expiry date 05/13 it declined 3 times



2013-03-13 12:55:37     phoned up to pay balance and customer hadnt even given cvc code :/



2013-03-12 11:51:14     Awaiting CC details from SIF



2013-03-11 10:16:48     OSB £66.25 on this account.



2012-11-09 10:17:44     client not happy as ent extra was not re-added, i have added this now



2012-11-09 10:11:50     osm called to upgrade, no balance on account .. asked sif for more info



2012-11-09 10:11:50     osm called to upgrade, no balance on account .. asked sif for more info



2012-10-08 09:54:46     ADDED SPORTS AND MOVIES WITH HD



2012-09-25 10:22:04     can upgrade online on the 07/10/2012



2012-09-24 20:02:47     BOARD TO UPGRADE



2012-09-24 20:01:47     RECEIVED CHEQUE FOR HOST FEE RECEIPT SENT TO CUSTOMER



2012-09-20 15:13:06     client phoned again to see if we have received cheque, i assured her that her channels wont be shut off in the mean time



2012-09-18 13:55:38     Account all active not to downgrade until 07/10/2012? signals have been resent



2012-09-16 11:28:02     CUSTOMER HAS EMAILED THIS MORNING TO SAY CHEQUE HAS BEEN POSTED



2012-09-15 21:58:01     CUSTOMER REQUESTS THAT INVOICE IS SENT TO HER I HAVE DONE THIS



2012-09-14 13:39:32     Hello, the annual host fee is due on your sky card. Please state whether you would like an invoice sent to you or you can just reply to this email with cc details and we can manually take the payment. Failure to pay the host fee can result in your card being disabled so please advise. Regards Charlotte



2012-09-06 10:32:31     downgraded to ent only to prompt response for host, took off ent extra sports movies + hd



2012-09-06 10:25:21     Hi, Host is due on this account , do you have current cc details ? Many thanks, Regards, Carol



2012-09-06 10:23:39     Invoice 06 Sep 2012 Invoice Number: 2314 To: 507 341 014 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 507 341 014 120.00 120.00 Delete Edit Total £120.00 EMAILED SIF FOR CURRENT CC DETAILS MEANTIME DG



2012-09-06 10:19:01     cc used for last years host has expired



2012-09-04 11:41:28     Entertainment Extra with Sports and Movies HD, 24th of every month.Payment method: Credit Card Card type: VISA Card number: ************4003 Expiry date: 05/2013



2011-11-23 15:15:21     MY SKY ACCOUNT WAS NOT RECOGNISED WHEN FINDING OUT LAST PAYMENT SO TOOK STANDARD £26 FOR LAST PAYMENT. REC 2747 CC 4891 OFFER COMPLETE



2011-10-27 09:48:11     OCT OFFER TAKEN rec 1979 cc 4891



2011-10-25 11:11:36     Explained the bill and the offers to the end user



2011-09-02 13:22:35     HOST PAID REC NUM 0637 CC 4891



2011-08-27 14:17:49     offer taken twice in error rec 387 cc 4891



2011-08-25 17:08:31     august offer taken. rec 0323. c/c 4891



2011-07-21 16:18:10     offers taken £26 rec 3980 (804891)



2011-06-17 11:37:58     taken offer £49.49



2011-06-17 11:08:38     Your Current Payment Details are as follows: Payment Method: Credit Card Card Type: VISA Card Number: ************4003 Expiry Date: 05/13 Payment Due Date: 24th of each month Update Payment Details



2011-06-17 11:05:20     Sky World 24/06/11 - 23/07/11 £52.00 Viewing Subscription Discounted 24/06/11 - 23/07/11 £26.00 CR Sky+ Subscription 24/06/11 - 23/07/11 £0.00 Sky+HD Pack 24/06/11 - 23/07/11 £10.25 Sky World 27/05/11 - 23/06/11 £46.97 Viewing Subscription Discounted 27/05/11 - 23/06/11 £23.49 CR Credit for Cancellation of Sky World 27/05/11 - 23/06/11 £46.97 CR Subtotal: £12.76



2010-10-18 09:45:05     PIN 5211



2010-10-18 09:44:23     UPGRADED BACK TO SKY WORLD



2010-10-18 09:33:52     HOST FEE TAKEN REC 1028 (804891)



2010-09-11 12:18:36     downgraded to music mix



2010-09-10 12:38:11     EMAIL REPLY REQUESTING D/G SENT TO JENI



2010-09-10 09:47:42     Terry, Any luck with this one or shall we D/G the sky package which channels will then come off in 4 weeks. Regards, Carol EMAIL SENT TO SIF



2010-09-03 09:25:22     Have put in a googlemail reminder to downgrade if we don't hear in 1 week.



2010-09-03 09:22:50     cc has expired. Have emailed SIF for new details.



2010-03-24 14:50:11     host paid 13.11.09 REC 6953



2010-01-07 12:55:17     paid ob £97.74, acc now unblocked added cc (674609)



2010-01-07 12:51:02     There is an overdue debt on your billing account, please pay off the following amount immediately £97.74 Billing Status Most Recent Bill (10 December 2009) £97.74 Description Payment Status Amount 21/12/2009 Payment Received £97.74 CR 22/12/2009 Credit Card Declined £97.74 -------------------------------------------------------------------------------- Current Balance:



2009-12-09 09:31:09     Paid off OSB £27.75 with customers c/c and added details to account (674609)



2009-11-20 10:01:28     forced action sent



2009-11-13 14:02:09     paired card ver - 9f3005 ser - 0331463096 on skyworld added cc (674609) pin no - 5211



2009-10-31 10:07:08     There have been too many emails about this one so I will give a summary: 278 878 681 - Went down and requested turn on 4/2/09, charged £100 fee (Leanne). Not possible, viewing abroad 316 945 211 - Replacement paired on 10/3/09 506 314 731 - White card for 316 314 211 'missing in action', Chris said issue spare provided by Jamie 30/10/09 So host fee for new 506 314 731 is due 10/3/10



2009-10-31 10:01:05     Added dummy prime card to account. This card has been replaced by 506 314 731 because we couldn't get 507 341 014 to James in time so now 507 341 014 is available to sell



2009-10-22 11:24:23     CARD SENT TO SKY IN FRANCE 07/10/2009



2009-10-21 09:27:51     MYSKY ELITTLE3 JANE123



2009-10-21 09:27:12     Bill Dated: 10 October 2009 Select Historic Bills -Select Bill Date- 10 October 2009 10 September 2009 10 August 2009 10 July 2009 10 June 2009 10 May 2009 10 April 2009 10 March 2009 10 February 2009 10 January 2009 10 December 2008 10 November 2008 Amount owing from last month £0.00 Sky Subscriptions £10.45 Hide Bill Details Transaction Duration Description Value 06/10/2009 - 23/10/2009 1 Pack £10.50 06/10/2009 - 24/10/2009 Credit for Cancellation of 4 Pack with Premium Pack £27.30 CR 24/10/2009 - 23/11/2009 Sky+ Subscription £0.00 24/10/2009 - 23/11/2009 Sky+HD Pack £9.75 24/10/2009 - 23/11/2009 1 Pack £17.50 Subtotal £10.45 Additional Products and Services £0.50 View Bill Details Date/Time Transaction Description Value 24/10/2009 Credit Card Admin Charge £0.50 Subtotal £0.50 Description Payment Status Amount Total Balance: £10.95 Current Balance: £



2009-10-06 16:40:29     DOWNGRADED FROM MOVIESWORLD TO NEWS MIX ONLY



2009-10-06 10:45:07     P4 CARD 507 341 014



2009-03-13 14:51:14     card sent out to lars hoie les haunts de pigrannel domain des pigrannel 751 chemin de pigrannel mougins 06250 france viewing card replacing card number 278 878 681



2009-03-10 16:32:19     paired card to HD box 4E3006 0170636769 607120V 6MIX WITH MOVIES



2009-02-19 16:24:06     Name: Mrs emma little Email Address: elittle@post.alderney.ws Mobile Number: Username: EMMA.LITTLE1 Password: ********* Date of Birth: 11 May 1979 Place of Birth: Secret Question: Mother's maiden name? Secret Answer: JANE Viewing Card Number: 316945211 Parental Control Number: Third Party Marketing: no jane123



2009-01-08 16:20:34     £17.00 charged to cover first payment to sky



2008-09-24 16:28:01     Repaired on 4mix plus Sports and Movies added cust c/c details to acc (010054)



2008-09-24 13:40:29     * * HOST FEE £75 PAID RECEIPT 2694 * *



2008-09-08 13:27:12     ordered card on variety mix