Transactions

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Contract Number	240024202097
Card Number	703 178 855
MultiRoom Number
First Name	Mrs Tara & John
Last Name	McCrackin
Address	661C UPPER PARK ROAD
Address	WICKFORD
Address
Town / City	ESSEX
Postcode	SS12 9EN
Telephone	01268 05 2982
Maiden Name	Stokes
Sky Password	LOW
Date of Birth	1978-11-08 00:00:00
e-Mail	tmccrackin@post.alderney.ws
Sky Card Number	703 178 855
Prev Sky Card Number	506 315 522
Host Fee Paid	2012-08-06 00:00:00
Host Fee Due	2000-01-01 00:00:00
Create Date	2007-06-15 09:25:37
Modification Date	2019-11-27 07:12:05
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username	284807120
MySky Password	stokes12
Contract Status	Viewing Abroad

2019-11-27 07:10:19 THIS ACCOUNT IS VA WE HAVE RECEIVED AN EMAIL FROM SKY THIS ACCOUNT HAS ALREADY BEEN OFF SINCE AUGUST 2017.

2017-11-09 11:28:24 HOST FEE DUE DATE WAS 29-01-2018

2017-08-15 12:18:00 added dummy dd

2017-08-15 11:52:04 aug sub declined Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.

2017-08-14 13:24:50 aug sub declined Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.

2017-07-25 15:57:57 24/07/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240024202097, MANDATE NO 0735 £29.20

2017-07-11 15:13:29 july sub Your transaction was successful. Transaction information Transaction ID 1AD75063XL471142T Date and time 11-Jul-2017 15:11:57 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6502 Total £71.80 GBP

2017-06-23 23:27:22 22/06/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240024202097, MANDATE NO 0735 £29.20

2017-06-15 19:38:43 JUNE SUB PAID Your transaction was successful. Transaction information Transaction ID 86U96878DB568552X Date and time 15-Jun-2017 19:36:28 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6502 Total £71.80 GBP

2017-05-24 14:43:48 24/05/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240024202097, MANDATE NO 0735 £29.20

2017-05-12 15:34:54 may sub Your transaction was successful. Transaction information Transaction ID 26967763NN669691J Date and time 12-May-2017 15:33:15 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6502 Total £71.80 GBP

2017-04-25 04:03:46 24/04/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240024202097, MANDATE NO 0735 £68.94

2017-04-13 14:00:33 april sub Your transaction was successful. Transaction information Transaction ID 3JR32928DV3388232 Date and time 13-Apr-2017 13:59:10 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6502 Total £71.80 GBP

2017-03-24 15:35:05 Took remainder of March sub as client paid the offer price. Your transaction was successful. Transaction information Transaction ID 7D1440555M702570N Date and time 24-Mar-2017 16:33:22 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6502 Total £34.29 GBP

2017-03-24 14:05:23 Latest bill My subscriptions15 Mar - 30 Mar £36.91 Additional charges £0.30 Total due 15 Mar £37.21 Payment Received - £37.21 15 Mar What you still owe £0.00 SANTANDER ADDED Your current payment details Payment method: Direct Debit Account holder name: Mrs Tara McCrackin Sort code: **-**-28 Account number: ******38 UPCOMING SUBS 22 Apr £68.94 22 May £29.20 22 Jun £29.20 ADMIN DONE FOR MONTHLY SUBS 15th £71.80 4539 9670 1984 6502 01/20 766 CALENDAR REMINDER SET FOR 06/03/2018 TO TRY FOR NEW OFFER

2017-03-24 11:02:51 Reactivated account with 60% off TV & 50% HD for 12 months = £29.20

2017-02-27 15:02:01 Cancelled account as requested by Steve so he can call back to get an offer.

2017-01-11 22:52:08 2017 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 63R021973E2187037 Date and time 11-Jan-2017 23:51:02 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6502 Total £120.00 GBP

2017-01-11 22:49:32 ACTIVE ACCOUNT Total due 15 Jan £71.80 CUSTOMERS CC AT SKY Your current payment details Payment method: Credit Card Card type: VISA Card number: ************6502 Expiry date: 01/2020

2016-01-29 14:05:48 Samsat is using this card for a new client. Family + Sports + HD 4F3103 03527542571 ID - 42BA8509B 4539 9670 1984 6502 01/20 766 Sky cleared the OSB without offering any other offer instead so account reinstated on client's preferred package and client's CC added to Sky. Deposit paid. Invoice 29 Jan 2016 Invoice Number: 8727 To: 703 178 855 Samsat skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Sky card deposit. 66.75 66.75 Delete Edit Total £66.75 Your transaction was successful. Transaction information Transaction ID 48274041H7053604T Date and time 29-Jan-2016 14:58:14 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6502 Total £66.75 GBP

2015-11-23 14:55:12 Latest bill Amount owing from previous bill £45.00 Additional products and services £19.89 Total due 15 Nov £64.89

2015-07-29 11:12:46 Paid OSB of £45 with client's CC. 5402 0538 6947 5014 9/19 261

2015-06-30 10:50:14 Paid OB £45 with c/c 5014 & added same for d/d

2015-06-30 10:00:17 Hi Steve, The cc is always set up for monthly payments, it looks like the cc they are using to set up is declining each month, if theres no issues at their end and they are making sure theres enough money in account then maybe suggest they use another card? Jeni

2015-06-30 09:59:57 Bryan phoned, his customer has no viewing. As this happens every month since they've had the card they want to know why and have the c/c set for regular monthly payments. Steve

2015-05-29 16:54:10 Paid OSB of £49 with clients CC 5402 0538 6947 5014 9/19 261

2015-04-24 11:02:31 Paid OSB of £41.87 with customers CC and added movies. HI, This card is saying call to upgrade. It was only activated last month and they say they have had 2 payments taken since. Can you please reinstate and let me know what the issue was and also add movies to the package. same cc as before- 5402 0538 6947 5014, exp 9/19, cvv 261 Thanks Grace

2015-03-30 10:26:24 Upgraded to Family.

2015-03-17 09:15:44 Paired card to box. 4f3109 03743191474 0 2BC0 D82B

2015-03-16 16:32:04 Your transaction was successful. Transaction information Transaction ID 5YV71795898693623 Date and time 16-Mar-2015 17:32:36 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX5014 Total £28.00 GBP

2015-03-16 16:30:18 Invoice 16 Mar 2015 Invoice Number: 7262 To: 703 178 855 TSW skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Sky card deposit 28.00 28.00 Delete Edit Total £28.00

2015-03-16 16:29:59 Paid OSB of £22 with customers CC and added for future payment method. Upgraded to Variety. Won't let me pair the box without the receiver ID so awaiting info from Banny. New card activation, pls swap into 4f3109 03743191474. Pkg Variety bundle. 5402 0538 6947 5014, exp 9/19, cvv 261 & confirm, thanks Banny

2015-02-24 14:11:26 Card sent today to CB in Spain by DPD tracking 6160446501

2015-02-20 10:53:03 Card in office

2015-02-19 09:36:36 Replacement card arrived at Terry's 506 315 522 > 703 178 855

2015-02-17 13:46:52 reordered card and added dummy cc

2014-08-15 00:52:46 HI, Annual host fee of £120.00 is due for the above sky card can you please send credit card detail or if you prefer I can send you an invoice and you can pay this online. Carol

2014-08-15 00:47:14 Payment due on 15 Aug £22.00 Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************2189 Expiry date: 10/2009

2014-02-20 14:18:57 downgraded from ent extra to ent as customer hasnt paid deposit since july

2014-02-19 15:14:04 THIS DEPOSIT HAS NOT BEEN PAID

2014-01-13 15:22:24 INTERNET BANKING IS DOWN AT THE MOMENT UNABLE TO CHECK IF THIS DEPOSIT HAS BEEN PAID

2013-07-03 11:13:09 to me This client phoned in to resolve her long standing dispute about the host fee. She says she paid the host twice in 2012 and as we have no way of checking I agreed that we will write off this years (2013) host fee. So raise a credit note for invoice 3287. and pay off the invoice. She has agreed to pay the deposit so raise and invoice for 1 months deposit using her email address and she will pay it into our bank acount. CB

2013-06-18 11:21:36 Invoice 18 Jun 2013 Invoice Number: 3456 To: 506 315 522 montengrand@wanadoo.fr From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky card deposit 27.00 27.00 Delete Edit Total £27.00

2013-06-18 11:20:00 credited invoice 3287

2013-06-18 11:17:19 Billing Period Charges Entertainment Extra 15 Jun - 14 Jul £26.50 Yours at no extra cost Sky TV total: £26.50 Additional Charges Show£0.50 Payment due on 15 Jun £27.00 Payment Received 15 Jun - £27.00 Account balance £0.00

2013-06-05 11:31:55 Hello, On 04/06/2013 we sent you Invoice Number: 3287 regarding the annual host fee for your sky card. Please pay this as soon as possible. Thank you, Charlotte

2013-06-04 11:52:20 I HAVE SENT INVOICE DIRECT TO CLIENT Invoice 04 Jun 2013 Invoice Number: 3287 To: 506 315 522 montengrand@wanadoo.fr From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00

2013-02-21 09:35:41 Emailed customer back Hi, We also trade as Kanel Installations , it was a host fee which would show up in this name that was clawed back. Sky in France were asked to advise you what this payment was , we also emailed them and asked them to explain about the claw back and advised that the payment needed to be taken again. I am sorry for all this confusion , i hope this information is helpful. Regards, Carol

2013-02-19 21:47:02 Hi, I have had a look at your account and host fee was taken in June 2011 and this was clawed back , it was paid again in February 2012 ( June 2011 payment) , it was taken again in August 2012 as this was when it was due , we would normally take this payment in June each year but on this occasion was left until August. Hope this explain payments. Regards, Carol

2012-10-30 09:17:50 sky pin is 5522.

2012-08-10 19:39:12 UPGRADED AS HOST FEE PAID Your details MRS Tara McCrackin 661C Upper Park Road WICKFORD Essex SS129EN Your payment details Monthly payment Paying by MC **** **** **** 2189 Next steps Email confirmation We'll send you an email confirming all the details of your order. If there are any queries regarding your order, we'll contact you by phone or email. You'll also find other exciting services such as Remote Record and Never Miss at sky.com/mysky Sky TV £25 - Entertainment Extra New monthly cost£25

2012-08-10 11:45:17 Please upgrade as host paid Thanks, Carol

2012-08-10 11:10:27 This customer paid host by bank transfer

2012-08-10 09:38:24 Hi, Sky card will be deactivated on Tuesday 14th August , to prevent this please contact me as soon as possible. Thank you. Regards, Carol Google Callander to reorder on Tuesday if no reply

2012-08-10 09:33:29 I have checked PayPal and this invoice has not been paid even though the invoice was signed off I will email customer

2012-08-10 09:25:34 Dear 506 315 522 Thank you for your payment of £ 100.00 towards Invoice Number 1838 This was paid 4 days ago

2012-08-05 22:52:26 An invoice has been sent to you for annual host fee for your sky card , can you please make payment following the link online or if you prefer we can process this payment for you if you supply cc details. Your sky card is due to be deactivated this week . Regards, Carol

2012-07-30 09:04:07 I have resent invoice for host direct to this customer

2012-07-30 09:03:39 I have resent invoice for host direct to thus customer

2012-06-12 16:15:54 Invoice 12 Jun 2012 Invoice Number: 1838 To: 506 315 522 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 506 315 522 100.00 100.00 Delete Edit Total £100.00

2012-06-12 12:25:59 took off ent extra and added ent to prompt response for host

2012-06-04 11:03:42 carol advised to not take payment till aug as host fee has been just paid

2012-02-17 22:57:51 CUSTOMER CLAWED BACK HOST FEE TAKEN IN JUNE , PAID TODAY BUT WILL STILL BE DUE AUG 2012

2012-02-17 22:56:17 You received a payment of £100.00 GBP from Nicki Smith (montengrand@wanadoo.fr) Thanks for using PayPal. You can now send any items. To see all the transaction details, log in to your PayPal account. Important note: Nicki Smith has provided an unconfirmed address. Please check the Transaction Details page for this payment to find out whether you will be covered by PayPal Seller Protection. It may take a few moments for this transaction to appear in your account. Seller Protection - Not Eligible Reversals: Please be aware that your payment can still be reversed, (e.g. if it is subject to a chargeback), even after you have posted the item to your buyer. Complying with PayPal's protection programmes and following the trading guidelines, in our Safety Advice Centre helps to protect you from things like chargebacks. Buyer Nicki Smith montengrand@wanadoo.fr Instructions to merchant The buyer hasn't entered any instructions. Description Unit price Qty Amount 1218 100.00 GBP 1 100.00 GBP Subtotal 100.00 GBP Total £100.00 GBP Payment £100.00 GBP Payment sent to skyhdsolutions@gmail.com

2012-02-13 12:34:43 invoice sent direct to end user for host fee invoice number 1218

2012-02-07 11:46:25 Emailed SIF - Card number 506 315 522 customer has clawed back there host fee that was taken on 08/06/2011. Are they no longer requiring sky? Will we reorder the card?

2011-11-10 16:06:00 offer complete

2011-11-10 16:02:22 took 30p instead of £30 for oct and nov offer so took in 2 payments ... rec 2485 cc 6608 and rec 2486 cc 6608

2011-09-15 14:18:35 offer taken rec 937 cc 6608

2011-09-03 15:08:38 Billing Period Charges Discounts Sky+ Subscription 15/06/11 - 14/07/11 £0.00 2 Pack 15/06/11 - 14/07/11 £20.50 Viewing Subscription Discounted 15/06/11 - 14/07/11 £10.25 CR Credit for Cancellation of 2 Pack 27/05/11 - 14/06/11 £12.56 CR 2 Pack 27/05/11 - 14/06/11 £12.56 Viewing Subscription Discounted 27/05/11 - 14/06/11 £6.28 CR Sky TV total: £3.97 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 15/06/11 - 15/06/11 £0.50 Additional Charges total: £0.50 Payment due on 15/06/11 £4.47 Payment Received 12/06/11 £4.47 CR Payment Due Date: 15th of each month Payment Method: Credit Card Card Number: **********182189 Expiry Date: 10/09

2011-08-16 13:50:58 AUGUST OFFFER TAKEN. REC 144. C/C 6608

2011-07-13 14:31:24 offer taken £15 rec 3743 c.c 6608

2011-06-28 17:12:47 Offer taken from cc we had in gmail rec 3286 (526608)

2011-06-21 21:44:03 Current Payment DetailsYour Current Payment Details are as follows: Payment Method: Credit Card Card Type: MasterCard Card Number: ************2189 Expiry Date: 10/09 Payment Due Date: 15th of each month

2011-06-21 21:43:19 Sky TVClose2 Pack 15/06/11 - 14/07/11 £20.50 Viewing Subscription Discounted 15/06/11 - 14/07/11 £10.25 CR Sky+ Subscription 15/06/11 - 14/07/11 £0.00 Credit for Cancellation of 2 Pack 27/05/11 - 14/06/11 £12.56 CR 2 Pack 27/05/11 - 14/06/11 £12.56 Viewing Subscription Discounted 27/05/11 - 14/06/11 £6.28 CR Subtotal: £3.97

2011-06-10 09:11:57 Invoice for host fee sent to SIF for customer

2011-06-08 09:42:33 THIS CARD IS A SIF CARD NOT A D AND C CARD HOST PAID REC 2751 C/C 4018

2011-06-02 17:05:11 emailed D&C for cc details for host fee

2011-05-23 14:34:23 MY SKY Username 284807120 Password stokes12 Date of birth 08/11/1978 Place of Birth ESSEX Security question MMN Answer to security question stokes Active acc on a 2 mix pack with HD, CC details on acc (2189) PDD 15th of each month

2010-06-25 09:38:46 HOST FEE £100 REC 9152 (794018)

2010-06-21 20:53:22 HOST DUE , EMAILED SIF FOR C/C DETAILS

2009-10-26 17:44:21 CARD OUT TO SIF ON 6/10/09

2009-10-08 15:05:09 NEW P4 CARD ARRIVED 506 315 522

2009-08-31 14:19:12 Taken host fee £100 5938

2008-11-07 15:05:03 ** HOST FEE PAID ON 24/10/08 RECIPET NUMBER 2955 **

2008-10-24 15:39:03 Repaired to Sky+ box activated recording, on 2 mix kids and knowladge added cust c/c details to acc (182189)

2007-07-30 10:29:47 This card has been switched back on send another contract.

2007-07-19 10:45:48 MY SKY CODE 1

2007-07-18 13:07:10 PAIRED NEW CARD TO BOX AND UPGRADED CUSTOMER CC DETAILS (1092)

2007-07-12 14:51:14 address changed from - i port dundas road glasgow G4 0HF 0141 3326485