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Contract Number	240018057507
Card Number	489 667 212
MultiRoom Number	581 084 308
First Name	MRS Emma
Last Name	AKINSON
Address	183C 1/2 THE CHASE
Address	WICKFORD
Address	ESSEX
Town / City	ESSEX
Postcode	SS12 9EX
Telephone	01268 933 097
Maiden Name	FARRINGTON
Sky Password	sky
Date of Birth	1979-08-28 00:00:00
e-Mail	emma.akinson@post.alderney.ws
Sky Card Number	489 667 212
Prev Sky Card Number	278 558 267
Host Fee Paid	2013-08-14 00:00:00
Host Fee Due	2000-01-01 00:00:00
Create Date	2007-04-10 15:28:16
Modification Date	2014-05-27 17:08:59
Multi Room Card 1	581 084 308
Multi Room Card 1 Notes	NEW MULTIROOM SENT TO SASSI 04/01/2013 HOST DUE 04/01/2014 MESSAGE TO CALANDER Thomson model number: 102140 version number: 4E300C receiver serial number: 0285757861
Multi Room Card 2	586 714 347
Multi Room Card 2 Notes	NEW MULTI ROOM CARD SENT TO SASSI HOST DUE 1 YEAR 08/04/2014 MESSAGE TO CALANDER
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username	EMMA.AKINSON
MySky Password	keyboard
Contract Status	Viewing Abroad

2014-04-22 16:15:33 called to ask why multiroom card is off and they said account has been switched off for va

2014-03-27 10:05:33 paired cards with correct boxes I have 3 cards: Card: 581084308 Thomson Model Number: 102140 Version Number: 4E3011 Serial Number: 0314236071 Operation system version: 1.32B12 Card 489 667 212 should be paired to thomson Model 102140 Version 4E300C Serial 0285757861 Card 586 714 347 Amstrad Serial Number: 0333576802 Version Number: 4F31A2 Model Number SYSF25.59.01 586 714 347 needs a software update

2014-03-26 15:42:40 ONE PRIMARY AND TWO MULTIROOM CARDS HAVE BEEN INCORRECTLY PAIRED THIS IS THE CORRECT INFORMATION have 3 cards: Card: 581084308 Thomson Model Number: 102140 Version Number: 4E3011 Serial Number: 0314236071 Operation system version: 1.32B12 Card 489 667 212 should be paired to thomson Model 102140 Version 4E300C Serial 0285757861 Card 586 714 347 Amstrad Serial Number: 0333576802 Version Number: 4F31A2 Model Number SYSF25.59.01

2014-03-26 10:34:56 called sky to rectify the issue with 'wrong card' message, the multiroom card 581 084 308 was to be paired to box model number: 102140 version number: 4E300C receiver serial number: 0285757861 however someone had paired that box to the primary card. i have resolved this with th multiroom card pairing it to correct box but will now get an email from primary customer about getting that message

2014-03-25 11:11:33 I have resent signals. Account all active. If account still not on I will need the box details and the on screen message.

2014-03-25 10:17:33 Entertainment Extra with Sports and Movies HD 08 Mar - 07 Apr £67.25 Extra Subscription 08 Mar - 07 Apr £11.25 Extra Subscription 08 Mar - 07 Apr £11.25 Yours at no extra cost Sky TV total: £89.75 Additional Charges Show£0.50 Payment due on 08 Mar £90.25 Payment Received 08 Mar - £90.25

2014-02-24 14:43:25 resent signals for both multirooms

2014-02-10 10:39:28 Sassi's host fee PAID GlobalE services s.r.o sent you £100.00 GBP for card number 581 084 308

2014-01-20 16:22:22 Your transaction was successful. Transaction information Transaction ID 61J31836RJ830813N Date and time 20-Jan-2014 16:58:59 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5837 Total £90.25 GBP

2014-01-20 16:19:46 Invoice 20 Jan 2014 Invoice Number: 5081 To: 489 667 212 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 90.25 90.25 Delete Edit Total £90.25

2014-01-20 16:16:16 Sky TV Show£89.75 Additional Charges Show£0.50 Payment due on 08 Jan £90.25 Payment Received 08 Jan - £90.25 Account balance £0.00

2013-12-23 21:53:17 Paired 586 714 347 Digibox HD Thomson model number: 102140 version number: 4E300C receiver serial number: 0285757861

2013-11-02 16:32:58 signals resent to all the cards on this account

2013-11-02 15:42:51 UNABLE TO PAIR ONLINE

2013-11-02 15:42:35 Hello, My sky multiroom number 581084308 don't work anymore. Could you check why? I gave you my new visa card for payment. The card is used in this sky box details: Thomson Model Number: 102140 Version Number: 4E3011 Serial Number: 0314236071 Operation system version: 1.32B12 Could you send the update signal again please?

2013-10-23 21:52:06 Paid off OSB £90.25 with cust cc and added details to acc. Channels all back on now. 4973 5599 3946 5837 09/15 968

2013-09-05 16:14:21 suggested client do a software download as channels still arent on

2013-09-05 11:50:00 paired card to box Thanks, just received it, so the sky card number is 581084308 Thomson Model Number: 102140 Version Number: 4E3011 Serial Number: 0314236071 Operation system version: 1.32B12

2013-08-14 10:19:33 GlobalEservices s.r.o sent you £100.00 GBP Sassi sent in host fee

2013-08-13 09:33:58 EMAILED SASSI RE OUTSTANDING INVOICE

2013-08-08 00:32:26 HOST ON PRIMARY CARD DUE INVOICE SENT DIRECT TO SASSI Invoice 08 Aug 2013 Invoice Number: 3906 To: 489 667 212 Sassi mahfoud.sassi@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00

2013-08-08 00:32:25 HOST ON PRIMARY CARD DUE INVOICE SENT DIRECT TO SASSI Invoice 08 Aug 2013 Invoice Number: 3906 To: 489 667 212 Sassi mahfoud.sassi@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00

2013-05-14 14:56:35 repaired 581 084 308 to its box

2013-04-13 11:38:43 sassi still not received his uk multiroom card .. status of parcelforce is 'held' so i have emailed them asking why

2013-04-08 15:58:46 Sending Multi room card to Sassi Parcel Force Ref EK120532173GB

2013-04-08 13:42:52 card is here

2013-04-05 14:00:10 multi room card 586 714 347 arrived at terrys

2013-04-03 15:31:24 ordered multiroom card

2013-04-02 22:35:50 Invoice 02 Apr 2013 Invoice Number: 2981 To: Sassi mahfoud.sassi@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 2.00 2 New multi room cards (one Irish) 100.00 200.00 Delete Edit Total £200.00

2013-04-02 22:11:13 SASSI HAS REQUESTED THAT WE ORDER A NEW MULTI ROOM CARD ON THIS ACCOUNT EMAILED HIM TO ADVISE THIS WILL COST £100.00 INVOICE FOR THIS PAYMENT TO BE DONE REQUESTED CC DETAILS TO TAKE PAYMENT

2013-03-14 10:18:29 paired multiroom card to Model Number: R005.053.70.15P Version Number: 4f31a2 Serial Number: 0333576802E Receiver ID: C2BA2A10F Viewing Card Number: 581 084 308

2013-03-13 15:30:52 Hi Sassi, Called sky , same thing they are saying serial number now needs to be 11 digital. Please do a software download and email me the new serial number. Regards, Carol

2013-03-13 15:18:39 CUSTOMER EMAILED NO VIEWING ON MULTIROOM CARD TRIED TO PAIR AGAIN ONLINE MESSAGE SAID VERSION AND SERIAL NUMBER DONT MATCH

2013-01-09 20:39:35 581 084 308 activated in this box Serial Number: 0333576802 Version Number: 4F31A2 Model Number SYSF25.59.01

2013-01-04 15:00:18 581 084 308 SENT TO SASSI

2012-12-21 13:03:45 581 080 603 MULTIROOM CARD ARRIVED AT OFFICE

2012-12-17 16:38:44 NEW MULTIROOM CARD ARRIVED UPDATED IN MULTIROOM SECTION BELOW

2012-12-14 10:38:10 ORDERED MULTI ROOM CARD 12 MONTH CONTRACT ADDRESS UPDATE CONFIRMED

2012-12-13 13:18:23 INVOICE PAID 13 Dec 2012 Invoice Number: 2630 To: Sassi mahfoud.sassi@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 2.00 ORDER FOR 2 NEW MULTIROOM CARDS 100.00 200.00 Total £200.00 CLIENT HAS 2 CARDS AND WE HAVE TO ORDER AT BOTH ACCOUNTS

2012-12-13 13:15:25 CUSTOMER SASSI HAS REQUESTED THAT WE ORDER A MULTIROOM CARD FOR HIM I HAVE CHANGED ADDRESS OLD ADDRESS 10G FLAKEFIELD GLASGOW G741PF NEW ADDRESS 183C 1/2 The Chase WICKFORD ESSEX SS12 9EX NEW PHONE NUMBER 01268933097 WILL ORDER MULTI ROOM CARD WHEN ADDRESS UPDATES ON MYSKY

2012-08-02 14:46:15 ONLY TOOK 100 WHEN INVOICE WAS FOR 120 Invoice 02 Aug 2012 Invoice Number: 2125 To: 489 667 212 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 -1.00 created to credit invoice 1897 20.00 -20.00 Delete Edit Total £-20.00

2012-08-02 14:43:20 upgraded back to full pack with espn and hd

2012-08-01 21:57:36 Host fee paid Your transaction was successful. Transaction information Transaction ID 62839698LM326145F Date and time 01-Aug-2012 21:57:03 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9900 Total £100.00 GBP Note to board to upgrade

2012-07-30 21:33:11 Annual host fee of £100.00 is due for your sky card , please provide credit card details for payment. Thank you, Regards, Email sent to sassi end user

2012-07-11 10:01:04 DOWNGRADED TO MIN PACK TO PROMPT RESPONSE FOR HOST

2012-07-10 15:27:11 Entertainment Extra with Sports and Movies HD WITH ESPN Downgrade this card as host fee declined

2012-07-03 13:25:45 Check your information Some of your information may be missing or incomplete. Please check the following items: ?15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.

2012-07-01 18:45:27 Billing Period Charges Discounts ESPN 08/07/12 - 07/08/12 £9.00 Sky+ Subscription 08/07/12 - 07/08/12 FREE Sky 3D 08/07/12 - 07/08/12 FREE Entertainment Extra with Sports and Movies HD 08/07/12 - 07/08/12 £62.25 Sky TV total: £71.25 Additional Charges Show details£0.50 Billing Period Charges Discounts Credit Card Admin Charge 08/07/12 - 08/07/12 £0.50 Additional Charges total: £0.50 Payment due on 08/07/12 £71.75 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************2470 Expiry date: 09/2011

2012-07-01 18:41:49 HOST FEE DECLINED

2012-06-29 10:03:37 Invoice 29 Jun 2012 Invoice Number: 1897 To: 489 667 212 SIf skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 489 667 212 Annual Sky card host fee 120.00 120.00 Delete Edit Total £120.00

2012-06-21 16:03:14 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************2470 Expiry date: 09/2011

2012-05-22 09:54:42 resent signals for geo tv by repairing the box and geo tv sent signals

2012-05-22 09:40:01 Hello, I have resent signals again for espn. The sky advisor said to switch off the box completely at the wall; pull viewing card out; wipe viewing card with a clean cloth then reinsert it the correct way up then switch the box back on at the mains. I am going to call up GEO tv just now to get that on for you as it is a third party. Thank you Charlotte

2012-05-22 09:35:50 resent signals again for espn

2012-05-21 16:11:32 Nisha: Please wait for 2 minutes - 4 hours. Nisha: So you can receive the lost channels.

2012-05-21 12:02:22 Arun: Emma, I have now sent the signals and it may take up to 4 hours or even you can get the channels now. Can you please have a look now?

2012-05-21 09:48:37 Shabnam: I have send the signal to your Sky Box

2012-01-21 15:46:52 £33.55 OUTSTANDING OFFERS

2011-10-12 16:32:21 oct offer declined as c/c expired. rec 1687. c/c 2470

2011-09-15 12:56:17 offer taken rec 919 cc 2470

2011-08-09 12:19:44 august offer taken. 3/8/2011. rec 4634. c/c 2470

2011-07-21 17:02:02 Refunded 326 as offer had not started in May rec 3993 (962470)

2011-07-13 13:47:58 offer taken £26 rec 3733 c.c 2470

2011-07-07 17:04:30 OFFER TAKEN REC 3558 (962470)

2011-07-06 18:54:12 Current Payment DetailsYour Current Payment Details are as follows: Payment Method: Credit Card Card Type: VISA Card Number: ************2470 Expiry Date: 09/11 Payment Due Date: 8th of each month

2011-07-06 18:53:13 Sky TVCloseSky+HD Pack 08/07/11 - 07/08/11 £10.25 Sky 3D 08/07/11 - 07/08/11 £0.00 ESPN 08/07/11 - 07/08/11 £9.00 Sky+ Subscription 08/07/11 - 07/08/11 £0.00 Sky World 08/07/11 - 07/08/11 £52.00 Viewing Subscription Discounted 08/07/11 - 07/08/11 £26.00 CR Sky World 17/06/11 - 07/07/11 £36.40 Viewing Subscription Discounted 17/06/11 - 07/07/11 £18.20 CR Credit for Cancellation of Sky World 17/06/11 - 07/07/11 £36.40 CR Subtotal: £27.05

2011-07-04 11:12:46 HOST FEE TAKEN REC 3385 (962470)

2011-04-21 09:25:38 explained zee tv bill to customer

2011-04-18 12:07:33 Geo tv (0844 855 3436) in contract cant cancel package until Aug Ref 175 911

2011-04-18 11:49:18 SKY - Chelsea and Mutv - Cancelled 31 days notice Zee Tv and Cinemoi (0208 839 4031) - Cancelled 30 days notice customer will be refunded as they had taken another year upfrount payment from customers cc. Refund £141.69 ref 430629 View Asia - Cancelled acc will shut done on the 14 June Ref 757 870

2010-11-15 10:52:35 ADDED THE ACCOUNT DETAILS ONTO DOCUMENT ( CANCELLED ) , TO BE SENT TO WILSON POW TO CANCEL CARD

2010-09-13 11:55:37 booked Geo uk and Gero new channels. £13.99 a month and payments come out on the 13th of every month from cc (962470) had to pay first month and a £10 connecting fee. Ref number 175911

2010-08-16 16:02:48 looked into all the payment we have taken from this card and emailed SIF bk. Customer is quering the amount but we advised SIF b4 going ahead.

2010-08-02 16:51:17 booked chelsea tv added 3d tv

2010-06-30 23:02:56 HOST FEE PAID REC 9233

2010-04-20 13:39:36 added cinemoi again, £89.99 paid with cust cc for a year saving £29.99

2010-04-15 16:10:01 added nigerian movies with cust cc 962470 3months subs £14.99

2010-04-15 16:01:18 resent signals for cinemoi channels

2010-04-14 16:30:35 added view asia 2months contract £29.99 paid with cust cc 962470

2010-04-14 16:03:19 added zee tv and cinemoi package contract 1 yr paid with cust cc 963596 £155 reference number:430269

2010-04-14 09:18:40 added mutv

2010-01-11 09:35:23 no ob, resent signals

2009-09-17 12:24:33 * * HOST FEE PAID 10/09/09 £100 RECEIPT 6099 * *

2009-09-10 14:03:42 PAID OB £49.91 PIN NO - 8267 ADDED SKYWORLD AND ESPN ADDED C.C DETAILS (962470)

2009-07-06 16:28:31 OSB £49.91 ON ACC

2009-06-23 09:29:21 Name: Mrs Emma Akinson Postcode: G741PF Email Address: emma.akinson@post.alderney.ws Mobile Number: Username: EMMA.AKINSON Password: ********* Date of Birth: 28 August 1979 Place of Birth: Secret Question: Mother's maiden name? Secret Answer: FARRINGTON Viewing Card Number: 489667212 Parental Control Number: Third Party Marketing: no keyboard

2009-06-19 15:39:26 address changed from 700A franton avenue to 10 flakefield, Evian House. card reordered to new address (flakefield)

2007-05-24 12:56:12 REASON CARD GONE OFF AGAIN IS BECAUSE SKY NOT RECIEVED CONTRACT. DUPLICATE CONTRACT TO BE SENT.

2007-05-19 11:41:09 NEW ACTIVATION paired card to box, upgraded to sky world, added DD details (8360) Pin No. 8267