Transactions

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Contract Number 240017616089
Card Number 601 542 236
MultiRoom Number
First NameMR DAVID R / CAROL
Last NameMURDOCH SMITH
Address42 THE CHASE
AddressWICKFORD
Address
Town / CityESSEX
PostcodeSS12 9EX
Telephone01268 009224
Maiden NameRAE
Sky PasswordTURNKEY
Date of Birth1978-10-10 00:00:00
e-Maildms@post.alderney.ws
Sky Card Number601 542 236
Prev Sky Card Number469 527 196
Host Fee Paid2019-09-20 00:00:00
Host Fee Due2020-01-01 00:00:00
Create Date2007-04-10 12:31:24
Modification Date2019-07-29 19:24:06
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamedmurdochsmith
MySky Passwordrae1234
Contract StatusActive



2019-10-01 15:14:31     Admin fee paid to renew offer Transaction ID: 2SG703228E093641L You received a £35.00 GBP payment Dear Sky HD Solutions Ltd,



2019-09-08 07:50:04     EMAIL FORM ALDERNEY dms@post.alderney.ws Important information about watching Sky abroad We are glad that you are continuing to enjoy your amazing Sky content while abroad. For continued access, you will need to watch online content in your home country within the next 7 days, as we need to check that you are still a resident. You’ve been watching Sky in the EU but haven’t watched anything at home in the last 37 days Watch something on your laptop, mobile, or tablet in the UK or ROI to confirm you’re still a permanent resident.



2019-08-24 16:31:26     Invoice no.: 0959 Invoice date: 24 Aug 2019 £35.00 Invoice to: Janet Flint jaf_nige@yahoo.com Admin fee to renew offer for Sky card 601 542 236 1 £35.00 £35.00 Total £35.00 GBP



2019-08-24 16:10:10     BILLING 12 SEP £59.34 12 OCTOBER £71.00 12 NOVEMBER £71.00 CALLED SKY TO RENEW OFFER ENTERTAINMENT £22 BOX SETS NO OFFER SPORTS £12.00 SPORTS HD NO OFFER HD NO OFFER NEW MONTHLY TOTAL £44 PLUS £20 ADMIN FEE FIRST BILL



2019-08-23 12:46:57     Hi Janet, The offer for your Sky account expires soon, and your bills will go up to the original price of £71. Would you like us to renew the offer for a one off admin fee of £50?



2019-07-29 19:22:24     host fee paid You received a £60.00 GBP payment Dear Sky HD Solutions Ltd, Thanks for using PayPal. To see all the transaction details, visit to log in to your PayPal account. See your invoice It may take a few moments for this transaction to appear in your account. Customer Janet Flint jaf_nige@yahoo.com Note from customer None Delivery address - confirmed Janet Flint Venta El Florin , Buzon 436 , Cr. Fuente Amarga 11130 Chiclana de la Frontera 11130, CA Spain Description Unit price Qty Amount Host Fee 6 months £60.00 1 £60.00 Subtotal £60.00 Postage and packaging £0.00 Total £60.00 GBP Amount paid £60.00 GBP Amount due £0.00 GBP



2019-07-24 12:52:07     Invoice 24 Jul 2019 Invoice Number: 10023 To: 601 542 236 jaf_nige@yahoo.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Host fee for 6 months 01/08/2019-01/01/2019 60.00 60.00 Delete Edit Total £60.00



2019-03-01 14:02:23     Email sent to customer Hi Janet, The offer for your Sky account expires soon, ​and your bills will go up to the original price​ of £​71. ​W​ould you like us to renew the offer for another 12 months for​ a​ ​one off admin fee of £40​? Carol told customer offer was for 18 months on 22/03/2018



2019-01-23 12:36:55     Billing info Jan 2019 Active account Package: Ent + box set + sports + sports HD + HD: £69.00 Discount offer: £34.00 Customer CC on account Payment method: Payment Card Payment type: VISA Name on card: MR David Murdoch smith Card number: **** **** **** 5732 Expiry date: 03/2020



2019-01-17 09:34:10     Invoice 0890 paid for 6 months host fee 01/01/2019 - 20/06/2019 Transaction ID: 6SL151136Y7630231 You received a £60.00 GBP payment



2019-01-14 04:12:14     INVOICE SENT FOR 6 MONTHLY HOST FEE Invoice no.: 0890 Invoice date: 13 Jan 2019 Due date: 13 Jan 2019 Amount due: £60.00 601 542 236 Host fee for 6 months 01/01/2019 to 30/06/2019 1 £60.00 £60.00



2019-01-10 22:19:12     Hi Janet, Your hosting fee is due , would you like me to send you an invoice for the 6 months again £60 ? Carol



2018-08-01 09:22:28     6 months host fee paid Transaction ID: 60796091Y73717109 You received a £60.00 GBP payment



2018-07-15 15:52:31     INVOICE FOR 6 MONTHS HOST FEE Invoice no.: 0861 Invoice Date: 15 Jul 2018 Due date: 15 Jul 2018 Amount due: £60.00 601 542 236 Host fee from 01/08/2018 TO 01/01/2019 1 £60.00 £60.00



2018-03-23 09:38:45     admin paid for getting offer at sky You received a £35.00 GBP payment Dear Sky HD Solutions Ltd, Thanks for using PayPal. To see all the transaction details, visit to log in to your PayPal account. See your invoice



2018-03-22 12:46:39     INVOICE SENT TO CUSTOMER Invoice no.:0834 Invoice Date:22 Mar 2018 Due date:22 Mar 2018 Amount due: £35.00 601 542 236 Admin fee to secure offer on account for 18 months



2018-03-22 11:12:23     UPCOMING SUBS £34.00 A MONTH FOR 12 MONTHS I WILL SEND CUSTOMER INVOICE FOR £35.00 ADMIN FEE FOR GETTING THEM THE OFFER



2018-03-22 10:28:34     Offer - £34.00 for 18 months. A £10 admin fee applies in April. I have removed Kids channels for a greater discount but if the customer complains reinstate as necessary.



2018-03-21 11:09:08     CUSTOMER EMAILED OFFER COMPLETE Payment received 12 Mar -£71.50 I WILL ADVISE CUSTOMER TO GET ANOTHER OFFER WE WILL REQUIRE £35.00 ADMIN FEE BEFORE WE CALL SKY



2018-01-23 13:39:45     Transaction ID: 2E212206SM8956304 You received a £60.00 GBP payment Dear Sky HD Solutions Ltd,



2018-01-18 21:15:41     Hi Janet, Did you receive the invoice for 6 month host fee ? Carol



2018-01-14 22:39:46     INVOICE SENT FOR 6 MONTH HOST INVOICE Invoice no.:0821 Invoice Date:14 Jan 2018 Due date:14 Jan 2018 Amount due: £60.00 jaf_nige@yahoo.com Description Quantity Price Amount 601 542 236 Host fee from 01/02/2018 TO 01/08/2018 1 £60.00 £60.00 Subtotal £60.00 Delivery £0.00 Total £60.00 GBP



2017-09-20 17:02:08     Invoice 9730 paid via PayPal invoice 0760 today. Transaction ID: 3KE789836B176971V You received a £60.00 GBP payment



2017-09-06 09:06:43     Client is having issues with Alderney invoicing site so have sent PayPal invoice 0760 to cover Alderney invoice 9730. Apparently client can't make payment until 20/09/2017.



2017-08-14 00:40:31     6 MONTHLY INVOICE SENT FOR HOST FEE Invoice 13 Aug 2017 Invoice Number: 9730 To: 601 542 236 jaf_nige@yahoo.com From : l1.00 Host fee from 1st August 2017 to 1st February 2018 60.00 60.00 Delete Edit Total £60.00



2017-03-23 14:25:33     Dear Sky HD Solutions Ltd, You received a payment of £35.00 GBP from Janet Flint (jaf_nige@yahoo.com)



2017-03-09 10:17:59     I AM GIVING CUSTOMER THIS OFFER Invoice 09 Mar 2017 Invoice Number: 9604 1.00 Admin fee to arrange a 12 month offer on account 35.00 35.00 Delete Edit Total £35.00



2017-03-08 13:33:21     BILLING AND OFFER INFO Total due 12 Dec £71.80 Total due 12 Jan £71.80 Payment Received - £69.25 12 Feb Total due 12 Mar £0.00 UPCOMING SUBS 12 April £65.85 12 May £32.50 12 June £32.50 CUSTOMERS CC AT SKY Your current payment details Payment method: Credit Card Card type: VISA Card number: ************5732 Expiry date: 03/2017 I DECIDED TO TELL THIS CUSTOMER ABOUT THE OFFER Hi Janet, We have been trying for some of our customers to get a monthly discount with Sky, for this we are charging a £35 admin fee. If you would like me to go through the process with sky and get you between 50/60% off your monthly bill for up to 12 months that would be a saving for you of around £450.00 a year, let me know if you would like me to go ahead. Carol I HAVE DONE A CALANDER TO TAKE MARCH SUB ON 12TH I WILL DO ANY OTHER ADMIN WHEN I HEAR BACK FROM CUSTOMER



2017-02-28 11:47:24     Reactivated account with 60% off for 12 months = £32.20pm



2017-02-14 09:11:58     Rescheduled account reactivation for 28/2/2017



2017-02-07 11:38:02     Cancelled account to reactivate in a week with maximum discount. (Bordeaux)



2017-01-27 16:15:04     CUSTOMER WISHES TO PAY HOST FEE 6 MONTHLY 1ST FEB AND 1ST AUG INVOICE CREATED Invoice 27 Jan 2017 Invoice Number: 9586 To: 601 542 236 jaf_nige@yahoo.com From : 1.00 Host fee for 6 months from 01/02/2017 to 01/08/2017 60.00 60.00 Delete Edit Total £60.00 PAID VIA PAYPAL Dear Sky HD Solutions Ltd, You received a payment of £60.00 GBP from Janet Flint (jaf_nige@yahoo.com)



2017-01-26 20:42:14     EMAILED CUSTOMER Hi Janet, Annual fee is due again. Would you like me to send you an invoice again ? Carol



2016-01-05 14:23:39     Dear Sky HD Solutions Ltd, You received a payment of £120.00 GBP from Janet Flint (jaf_nige@yahoo.com) Buyer Janet Flint jaf_nige@yahoo.com Instructions to merchant The buyer hasn't entered any instructions. Description Unit price Qty Amount 8457 £120.00 GBP 1 £120.00 GBP Subtotal £120.00 GBP Total £120.00 GBP Payment £120.00 GBP



2016-01-01 11:04:32     NEW INVOICE SENT DIRECT TO CLIENT I HAVE EDITED LEANNES NOTE AND SENT IT TO THE TOP OF THESE NOTES TO ALWAYS EMAIL CLIENT jaf_nige@yahoo.com



2015-11-23 16:00:58     Invoice 23 Nov 2015 Invoice Number: 8457 To: 601 542 236 Tom Anderson skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual host fee 120.00 120.00 Delete Edit Total £120.00



2015-11-23 16:00:00     12 Nov - 11 Dec A month in advance Family with Sports HD£66.75 Free items Total £66.75 Payment method: Credit Card Card type: VISA Card number: ************7263 Expiry date: 03/2017



2015-05-07 19:59:13     Hi Janet, Your package is Family with Sports HD £62.75 , with sky increasing their prices your new monthly cost will be £64.67 Carol



2015-01-19 11:38:46     I have emailed this end user as she is complaining about the host being taken and she was not informed. *** invoice customer for host *** I HAVE CREATED A CALANDER MESSAGE TO SEND HOST INVOICE EVERY 6 MONTHS FOR £60 1ST AUGUST AND 1ST FEBRUARY CUSTOMERS EMAIL jaf_nige@yahoo.com



2015-01-19 10:18:28     End user emailed querying the host fee being taken without prior knowledge.



2015-01-05 15:03:21     Your transaction was successful. Transaction information Transaction ID 055251069K866251T Date and time 05-Jan-2015 16:03:22 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7263 Total £120.00 GBP



2014-12-15 12:23:40     4543 0590 0116 7263 03/17 Invoice 15 Dec 2014 Invoice Number: 6858 To: 601 542 236 Tom Anderson skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-12-15 12:20:00     12 Dec - 11 Jan Family with Sports HD £62.75 Additional charges £0.50 Total due 12 Dec £63.25 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************7263 Expiry date: 03/2017



2014-10-15 09:59:34     Pin reset to last four digits of card : 2236



2014-04-17 13:24:46     customer of toms questioning payments, sent brek down of everything to Tom



2014-03-12 20:55:10     no sports PAIRED CARD TO BOX AGAIN Activation successful yesYour Sky TV channels will usually be activated in a few seconds, although it could take up to 2 hours. Tell us wha



2014-03-12 20:52:52     Your order Monthly cost HD Pack £5.25 New monthly cost £59.25



2014-03-10 14:44:37     added sports and hd



2014-03-10 11:03:06     SKY CARD DEPOSIT TAKEN Your transaction was successful. Transaction information Transaction ID 7GM428773F351650N Date and time 10-Mar-2014 11:45:18 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7263 Total £54.50 GBP



2014-03-10 11:00:06     INVOICE FOR DEPOSIT Invoice 10 Mar 2014 Invoice Number: 5386 To: 601 542 236 Tom Anderson skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 SKY CARD DEPOSIT 54.50 54.50 Delete Edit Total £54.50



2014-03-10 10:53:42     OB ON ACCOUNT £25.55 PAID WITH CUSTOMERS CC AND SAME ADDED CARD AND BOX PAIRED UPGRADED TO ADD SPORTS AND HD



2014-03-10 10:39:05     4543059001167263 03 .07 386 wants sky sports hd package 4f3126 0377883980 2 601542236



2014-02-18 13:39:51     card sold to tom anderson



2014-01-17 14:54:40     Carol and Chris have taken this card to Spain 18/01/2014



2013-12-16 12:21:02     downgraded to ent only



2013-12-16 12:07:30     This card needs to be DOWNGRADED currently on Entertainment Extra with Sports



2013-12-16 12:05:37     Card in stock 601 542 236



2013-12-06 10:57:37     CHANGED ADDRESS FROM FLAT 10 PENDEEN COURT, 27 CRANFORD AVE DEVON EX8 2PZ REORDERED CARD



2013-12-06 10:49:38     MYSKY HAS EMAIL ADDRESS AS drewandbridget@hotmail.com



2013-12-06 10:47:09     UNABLE TO ACCESS MYSKY



2011-07-22 15:24:32     MYSKY USER dmurdochsmith PW rae1234 EMAIL dms@post.alderney.ws SEC where mother born / glasgow



2011-07-22 15:23:26     Current Payment DetailsYour Current Payment Details are as follows: Payment Method: Credit Card Card Type: VISA Card Number: ************6310 Expiry Date: 03/14 Payment Due Date: 12th of each month



2011-07-22 15:22:56     Sky TVCloseEntertainment Pack with Sports Pack (New) 12/07/11 - 11/08/11 £44.75 Viewing Subscription Discounted (New) 12/07/11 - 11/08/11 £11.19 CR Entertainment Pack with Sports Pack 12/07/11 - 11/08/11 £44.75 Credit for Cancellation of Entertainment Pack with Sports Pack (New) 12/07/11 - 11/08/11 £44.75 CR Credit for Cancellation of Entertainment Pack with Sports Pack (New) 02/07/11 - 11/07/11 £14.92 CR Entertainment Pack with Sports Pack (New) 02/07/11 - 11/07/11 £14.92 Viewing Subscription Discounted (New) 02/07/11 - 11/07/11 £3.73 CR Subtotal: £29.83



2011-06-22 13:59:12     PAIRED CARD TO NEW BOX AS LAST 1 FAULTY



2011-06-21 15:15:11     PAIRED CARD TO NEW STANDARD BOX



2011-06-21 15:07:44     Admin taken rec 3062 (126310)



2010-04-19 10:05:56     resent signals



2010-04-19 10:05:33     added new c.c 12 6310



2010-04-19 09:35:17     Previous Card 282 419 530



2009-01-16 10:43:35     RE-UPGRADED TO SPORTS WORLD



2009-01-15 16:01:30     DOWNGRADED FROM SPORTS 6 MIX TO KIDS & MUSIC



2008-04-11 11:13:53     paid osb £70.07 by c.c 748219 added same



2008-01-30 14:16:39     PAIRED CARD TO BOX ADDED CUST CC TO ACC (8201) DOWNGRADED TO SPORTS WORLD. UPDATED SECURITY DETAILS.



2008-01-30 14:09:01     CHANGED ADDRESS FROM: MINFFORDD-GALCE 209A Venelle De Simon Alderney CHANNEL ISLANDS GY9 3TN



2008-01-23 11:12:44     CARD RECEIVED. CHANGE ADDRESS WHEN SOLD



2008-01-11 13:48:05     ORDERED REPLACEMENT



2008-01-11 13:42:15     CHANGED ADDRESS FROM 210A FANTON AVE SS12 9LF



2007-05-17 09:22:43     Added cust new CC to ACC (3507) Paired card to replacement box.



2007-05-07 10:20:06     sky have correct details, repaired again just to make sure.



2007-05-04 09:25:27     Paired card to new box, added new CC to acc (8729)



2007-04-26 15:59:52     contract and postal order of £15 recieved



2007-04-26 11:03:24     REPAIRED CARD TO BOX, UPGRADED FROM 2 MIX TO SKY WORLD , ADDED CUST C/C DETAILS TO ACC ( 1107 )



2007-04-25 10:38:39     CONTRACT SENT WITH £15 POSTAL ORDER ON 23/04/2007