Transactions

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Contract Number	240017612237
Card Number	593 421 480
MultiRoom Number	593 421 498
First Name	MR MARK / LEANNE
Last Name	CARLTON
Address	173 A
Address	Fanton Avenue
Address	WICKFORD
Town / City	ESSEX
Postcode	SS12 9LF
Telephone	01268 001627
Maiden Name	MERTON
Sky Password	HEART1051
Date of Birth	1980-07-19 00:00:00
e-Mail
Sky Card Number	593 421 480
Prev Sky Card Number	561 782 111
Host Fee Paid	2014-03-18 00:00:00
Host Fee Due	2000-01-01 00:00:00
Create Date	2007-04-10 12:31:24
Modification Date	2015-03-18 21:52:06
Multi Room Card 1	593 421 498
Multi Room Card 1 Notes	593 421 498 old card 559 101 746 MULTI ROOM CARD GIVEN TO UTECMA AS A REPLACEMENT YEAR UPFRONT PAID
Multi Room Card 2	598 470 979
Multi Room Card 2 Notes	sent to andre 12/11/2013 ACTIVATED 10/03/2014 Card:598 470 979 Box: 4F 7006 3783 9605 29
Multi Room Card 3	598 470 961
Multi Room Card 3 Notes	sent to andre 12/11/2013 ACTIVATED 10/03/2014 Box 4F70030 363839981D
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username	markcarlton
MySky Password	merton12
Contract Status	Viewing Abroad

2015-02-26 23:22:04 I HAVE SENT AN INVOICE FOR THE TWO CARDS WHEN ANDRE EMAILS IN HE WILL HAVE TO REPLACE THEM WITH TWO STOCK CARDS Invoice 26 Feb 2015 Invoice Number: 7177 To: Satfocus service@satfocus.de From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 12.00 12 MONTHS SUBSCRIPTION FOR FAMILY HD FOR CARD 598 470 961 62.75 753.00 Delete Edit 12.00 12 MONTHS SUBSCRIPTION FOR FAMILY HD FOR CARD 598 470 979 62.75 753.00 Delete Edit 12.00 12 MONTHS SUBSCRIPTION FOR FAMILY HD FOR CARD 607 932 464 62.75 753.00 Delete Edit 3.00 THREE CARD FEES 100.00 300.00 Delete Edit 3.00 ADMIN FEE FOR 3 CARDS 25.00 75.00 Delete Edit Total £2634.00

2015-02-26 22:57:33 SATFOCUS HAS EMAILED IN TO CONTINUE WITH THESE TWO CARDS FOR ANOTHER YEAR HE HAS NOT SAID CARDS ARE OFF 598 470 961 598 470 979

2015-02-07 07:50:48 TWO with Utecma 593 421 480 primary ENTERTAINMENT PLUS SPORTS 593 421 498 MULTIROOM CARD UTECMA ENTERTAINMENT BOTH THESE CARDS ARE BEING REPLACED BY CARDS 620 802 058 MULTIROOM AND CARD 702 918 392

2015-02-04 15:33:08 Called up and been told that account is VA

2015-02-04 15:06:14 4 CARDS ON THIS ACCOUNT ?? VA CK TO CALL SKY TWO with Utecma 593 421 480 primary ENTERTAINMENT PLUS SPORTS 593 421 498 MULTIROOM CARD UTECMA ENTERTAINMENT 598 470 979 multiroom ACTIVATED BY SATFOCUS 10/03/2014 PACKAGE REQUIRED SPORTS PLUS HD 598 470 961 multiroom ACTIVATED BY SATFOCUS 10/03/2014 PACKAGE REQUIRED SPORTS PLUS HD Carol

2015-02-04 15:01:08 Product changes 01 Feb: removed Family with Sports 01 Feb: removed HD Basic 01 Feb: removed HD Pack 01 Feb: removed Sky Go Extra 01 Feb: removed Sky Multiscreen 01 Feb: removed Sky+ Subscription This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill. THIS MAY BE VA CK TO CALL SKY

2015-01-30 14:24:08 sky sports 5. sky resent signals and I have repaired card and box online 598470979 4F7006 03783960529

2015-01-24 14:03:02 paired 598 470 979 to box to see if SS5 will come on

2015-01-07 15:12:04 Was given package at £76.49/month until October 2015

2014-12-09 21:12:42 SANTANDER ON THIS ACCOUNT Your current payment details Payment method: Direct Debit Account name: Mrs Sarah Carlton Sort code: **-**-28 Account number: ******38

2014-12-09 21:11:05 ANDRE WANTED SKY SPORTS 5 ADDED TO CARD 598 470 979 Your order Monthly cost Sky Sports 5 Free New monthly cost with offers £96.50 New monthly cost without offers £101.50

2014-06-02 11:11:41 ACCOUNT HAS BEEN CREDITED Sky Go Extra 20 May - 19 Jun £5.00 Sky Go Extra Subscription Discounted 20 May - 19 Jun - £5.00 Sky Multiscreen 20 May - 19 Jun £11.25 Sky Multiscreen 20 May - 19 Jun £11.25 Sky Multiscreen 20 May - 19 Jun £11.25 Family with Sports HDYour package has changed name 20 May - 19 Jun £59.25 Debit Adjustment 11 Apr - 11 Apr £53.69 Yours at no extra cost Sky TV total: £146.69 Payment due on 20 May £146.69 Payment Received 20 May - £146.69 Credit Adjustment 21 May - £53.69 Credit Adjustment 21 May - £51.08 Account balance

2014-05-21 11:57:26 sky have put a credit of 144 on the account there will be no bill in june and will still be partly in credit in july, no more charges for multiroom

2014-05-21 10:10:43 SKY HAVE CHARGE AGAIN THIS AMOUNT JENI TO CALL SKY 21/05/2014 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017612237, MANDATE NO 0067 £146.69 Sky Go Extra 20 May - 19 Jun £5.00 Sky Go Extra Subscription Discounted 20 May - 19 Jun - £5.00 Sky Multiscreen 20 May - 19 Jun £11.25 Sky Multiscreen 20 May - 19 Jun £11.25 Sky Multiscreen 20 May - 19 Jun £11.25 Family with Sports HDYour package has changed name 20 May - 19 Jun £59.25 Debit Adjustment 11 Apr - 11 Apr £53.69 Yours at no extra cost Sky TV total: £146.69 Payment due on 20 May £146.69 We've requested payment from your bank 20 May - £146.69 Account balance

2014-04-24 10:53:48 there was extra charges as the multiroom wasn't connected to a phone line but they have lifted the charges and supposedly credited the account

2014-04-24 09:43:00 Sky Go Extra 20 Apr - 19 May £5.00 Sky Go Extra Subscription Discounted 20 Apr - 19 May - £5.00 Sky Multiscreen 20 Apr - 19 May £11.25 Sky Multiscreen 20 Apr - 19 May £11.25 Sky Multiscreen 20 Apr - 19 May £11.25 Family with Sports HDYour package has changed name 20 Apr - 19 May £59.25 Debit Adjustment 11 Mar - 11 Mar £51.08 Yours at no extra cost Sky TV total: £144.08 Payment due on 20 Apr £144.08 We've requested payment from your bank 20 Apr - £144.08

2014-03-18 16:47:49 593 421 480 PRIMARY CARD AND 593 421 498 MULTIROOM BOTH WITH UTECMA - YEAR UPFRONT HAS BEEN PAID FOR BOTH : DUE AGAIN MARCH 2015

2014-03-12 10:45:39 removed movies and sent signals for hd

2014-03-11 10:35:42 box was added as standard box. Have changed it to HD. All channels should be on

2014-03-10 17:42:36 Had to upgrade to Entertainment extra with HD. extra £15 a month

2014-03-10 16:37:07 activated card 598 470 961 Box 4F70030 3638 3998 1D

2014-03-10 16:10:16 598 470 961 Multiroom card with Andre at Satfocus paid 1 year upfront last year email him to ask if he wants to renew Mon, 26 January 2015

2014-03-10 16:08:37 CARDS ON THIS ACCOUNT 593 421 480 PRIMARY CARD UTECMA ENTERTAINMENT PLUS SPORTS £684.00 YEARLY COST DUE FEB 2014 593 421 498 MULTIROOM CARD UTECMA ENTERTAINMENT ONLY YEARLY COST £414.00 DUE FEB 2014 598 470 979 ACTIVATED BY SATFOCUS 10/03/2014 PACKAGE REQUIRED SPORTS PLUS HD YEARLY PRICE £654.00 DUE MARCH 2015 598 470 961 ACTIVATED BY SATFOCUS 10/03/2014 PACKAGE REQUIRED SPORTS PLUS HD YEARLY PRICE £654.00 DUE MARCH 2015

2014-03-10 16:05:19 ANDRE EMAILED TO ACTIVATE THE OTHER MULTIROOM CARD HE HAS ON THIS ACCOUNT Hello Carol, please activate also card nr. 598 470 961. Box 4F70030 363839981D SANTANDER BANK DETAILS ARE ON THIS ACCOUNT

2014-03-10 15:56:33 598 470 979 This card is with Andre at Satfocus due for renewal he paid 1 year upfront last year email him and ask if he wants to continue as CB bank details on this account Mon, 26 January 2015,

2014-03-10 15:54:25 AWAITING ON INVOICE BEING PAID Invoice 07 Mar 2014 Invoice Number: 5380 To: Satfocus service@satfocus.de From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3.00 NEW SKY CARDS 100.00 300.00 6.00 6 MINI SKY BOXES WITH 1 YEAR WARRANTY 50.00 300.00 1.00 CARRIAGE 25.00 25.00 12.00 598 725 364 One year subscription for Entertainment , Sports and HD 54.50 654.00 12.00 598 470 979 One year subscription for Entertainment , Sports and HD 54.50 654.00 12.00 598 470 961 One year subscription for Entertainment , Sports and HD 54.50 654.00 3.00 Card fee for 598 725 364 , 598 470 979 , 598 470 961 100.00 300.00 Total £2887.00

2014-03-10 15:49:58 Your order Monthly cost Sky TV £62 - Entertainment Extra+ HD Pack £5.25 New monthly cost with offers £89.75 New monthly cost without offers £94.75

2014-03-10 15:45:25 CARDS ON THIS ACCOUNT 593 421 480 PRIMARY CARD UTECMA ENTERTAINMENT PLUS SPORTS £684.00 YEARLY COST DUE FEB 2014 593 421 498 MULTIROOM CARD UTECMA ENTERTAINMENT ONLY YEARLY COST £414.00 DUE FEB 2014 598 470 979 ACTIVATED 10/03/2014 PACKAGE REQUIRED SPORTS PLUS HD YEARLY PRICE £654.00 DUE MARCH 2015 598 470 961 IN STOCK AT SATFOCUS CANCELLED STATUS

2014-03-10 15:36:47 593 421 480 MOVIES WERE ADDED FREE FOR 1 MONTH REMOVE MOVIES NOT REQUIRED ON THIS ACCOUNT Mon, 7 April,

2014-03-10 15:32:06 ANDRE REQUESTED THAT WE ACTIVATE THIS CARD IT IS A MULTIROOM CARD HE HAS IN A CANCELLED STATUS SB CALLED SKY AND REINSTATED THE CARD Hello Carol, we have now a DRX 595 box in our shop. The box is ready for activation. Card:598 470 979 Box: 4F 7006 3783 9605 29

2014-03-10 14:59:41 Activated. Offer for free movies for a month.

2014-02-10 09:56:32 UTECMA REQUIRE SPORTS ON MULTIROOM CARDS I HAVE UPGRADED Your order Monthly cost Sky TV £43.50 - Sports 1 - Sports 2 Sky Sports 3 Free Sky Sports 4 Free New monthly cost with offers £54.75 New monthly cost without offers £59.75

2014-01-08 12:20:54 CARDS ON THIS ACCOUNT 593 421 480 PRIMARY CARD UTECMA NEED TO CONFIRM PACKAGE I HAVE EMAILED 01/01/2014 593 421 498 MULTIROOM CARD UTECMA NEED TO CONFIRM PACKAGE I HAVE EMAILED 01/01/2014 598 470 979 IN STOCK AT SATFOCUS CANCELLED STATUS 598 470 961 IN STOCK AT SATFOCUS CANCELLED STATUS

2014-01-02 10:33:24 Downgraded to Entertainment

2014-01-01 23:20:27 SANTANDER ON THIS ACCOUNT Your current payment details Payment method: Direct Debit Account name: Mrs Sarah Carlton Sort code: **-**-28 Account number: ******38

2014-01-01 23:15:37 Product changes 19 Dec: removed Sky+ Subscription 20 Jan: removed Extra Subscription This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill. Sky TV Show£94.75 Payment due on 20 Dec £94.75 Payment Received 20 Dec - £94.75 Credit Adjustment 30 Dec - £6.25 Account balance - £6.25

2014-01-01 23:06:18 EMAILED UTECMA TO ASK WHAT PACKAGE THE 2 CARD SHOULD BE ON THE PRIMARY AND ONE MULTIROOM BELOW

2013-12-20 10:09:41 CANCELLED 598 470 961 AND 598 470 979 BOTH MULTIROOM CARDS 31 DAYS NOTICE.

2013-12-19 10:59:23 CARD 598 470 979 IS IN STOCK WITH SAT FOCUS - NOT YET ACTIVATED

2013-10-31 12:52:02 You've added Sky Go Extra on 27 Sep You have two charges for Sky Go Extra: one for your first billing period from the date that you added Sky Go Extra, and one for your ongoing monthly charge billed one month in advance. Billing Period Charges Extra Subscription 20 Oct - 19 Nov £11.25 Entertainment Extra with Sports and Movies HD 20 Oct - 19 Nov £67.25 Extra Subscription 20 Oct - 19 Nov £11.25 Extra Subscription 20 Oct - 19 Nov £11.25 Sky Go Extra 20 Oct - 19 Nov £5.00 Sky Go Extra Discounted 20 Oct - 19 Nov - £5.00 Credit Adjustment 27 Sep - 27 Sep - £47.35 Credit Adjustment 27 Sep - 27 Sep - £4.80 Extra Subscription 27 Sep - 19 Oct £8.63 Entertainment Extra with Sports and Movies HD 27 Sep - 19 Oct £51.56 Extra Subscription 27 Sep - 19 Oct £8.63 Extra Subscription 27 Sep - 19 Oct £8.63 Sky Go Extra 27 Sep - 19 Oct £3.83 Sky Go Extra Discounted 27 Sep - 19 Oct - £3.83 Yours at no extra cost Sky TV total: £126.30 Payment due on 20 Oct £171.55 Payment Received 20 Oct - £171.55 Credit Adjustment 28 Oct - £6.25 Account balance - £6.25

2013-10-29 15:09:24 598 470 961 and 598 470 979 arrived in office as replacement multiroom cards

2013-10-24 09:20:59 561 533 613 and 561 533 605 have been reordered as noone has these cards - john dunhill asked to cancel them

2013-09-27 15:18:47 paired card to box Card: 593 421 480 Receiver: Panasonic Model: 1.2.k Version: 0F0210 Serial: 0029165754.

2013-09-27 15:15:24 paired card to box Card: 593 421 498 Receiver: Pace Model: 1.0.55 Version: 9F0A01 Serial: 0070514378

2013-09-27 12:11:29 OB £125.78 ON ACC - PAID OFF WITH CB'S CC AND ADDED SANTANDER

2013-09-27 11:53:02 593 421 480 and 593 421 498 are with UTECMA

2013-08-20 11:13:04 sent primary and multiroom out to spain for cb to sell primary 593 421 480 multiroom- 593 421 498

2013-08-12 15:13:29 both cards have now arrived at office

2013-08-08 14:36:36 new multiroom card also arrived at terrys 593 421 498

2013-08-08 14:35:14 new card arrived at terrys 593 421 480

2013-08-07 10:50:37 downgraded to ent only

2013-08-06 16:17:33 added dummy cc Your new payment details: Payment method: Credit Card Card type: MASTERCARD Card number: ************0513 Expiry date: 03/2014

2013-08-06 16:15:49 reordered the primary card and 559 101 746 as john dunhill wanted to cancel

2013-07-29 21:35:43 CUSTOMER WANTS TO CANCEL BOARD TO REORDER ALL 4 CARDS INVOICE BELOW DELETED

2013-07-29 21:35:03 Extra Subscription 20 Jul - 19 Aug £10.25 Extra Subscription 20 Jul - 19 Aug £10.25 Extra Subscription 20 Jul - 19 Aug £10.25 Entertainment Extra with Sports and Movies HD 20 Jul - 19 Aug £64.75 Viewing Subscription Discounted 20 Jul - 20 Jul - £0.44 Debit Adjustment 11 Jun - 11 Jun £45.25 Yours at no extra cost Sky TV total: £140.31 Additional Charges Show£0.50 Payment due on 20 Jul £140.81 Payment Received 21 Jul - £140.81 Account balance £0.00

2013-06-28 15:38:38 john dunhill said he will get in touch on monday about the invoice

2013-06-21 13:32:58 D AND C HAVE ASKED US TO TAKE THE £400 HOST FOR THESE CARDS AND THEN PAY IT TO THEM I HAVE INVOICED CUSTOMER Invoice 21 Jun 2013 Invoice Number: 3510 To: John Dunhill johndunhill@totalise.co.uk From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 4.00 Annual Sky Card Host Fee 561 782 111 , 559 101 746 , 561 533 613 , 561 533 605 100.00 400.00 Delete Edit Total £400.00 WHEN THIS PAYMENT IS MADE I WILL DEDUCT THE £400 FROM D AND C ACCOUNTS

2013-05-10 13:12:35 AS JOHN DUNHILL NOW PAYS FOR HIS OWN CARDS HE HAS BEEN REMOVED FROM CARD CB PAYS FOR FOLDER

2013-04-25 14:54:04 changed pin of primary and 3 multirooms to 1234

2013-04-20 23:13:31 JOHN DUNHILL PAYS HOST FEES TO D AND C FOR THESE 4 CARDS WE DO NOT TAKE HOST FEE

2013-04-17 14:56:21 please ignore below invoice this was posted in error

2013-04-17 14:53:28 Invoice 17 Apr 2013 Invoice Number: 3021 To: John Dunhill johndunhill@totalise.co.uk From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 4.00 Annual Sky Card Host Fee 100.00 400.00 Delete Edit Total £400.00

2013-03-08 14:20:30 INVOICE DELETED

2013-02-27 15:52:48 Please delete this invoice as this is a John Dunhill card , he has 4 cards and we send him one invoice. Carol

2013-02-21 11:28:14 this card is with john dunhill so should below invoice by deleted as he will be sent one invoice?

2013-02-18 14:34:40 Invoice 18 Feb 2013 Invoice Number: 2799 To: 561 782 111 D&C skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00

2013-02-15 14:52:12 acc active Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************0697 Expiry date: 06/2013

2013-01-21 09:16:55 GOT OFFER 25% OFF FOR 6 MONTHS FROM FEB PAYMENT

2012-04-20 16:47:13 D+C will invoice jphn dunhill for the host of these cards

2012-03-27 14:49:56 Sky TV Billing Period Charges Discounts Extra Subscription 20/03/12 - 19/04/12 £10.25 Extra Subscription 20/03/12 - 19/04/12 £10.25 Sky+ Subscription 20/03/12 - 19/04/12 £0.00 Entertainment Extra with Sports and Movies 20/03/12 - 19/04/12 £52.00 Extra Subscription 20/03/12 - 19/04/12 £10.25 Sky TV total: £82.75 Payment due on 20/03/12 £82.75 Payment Received 17/03/12 £82.75 CR Account balance £0.00

2012-03-06 23:29:22 Payment Method Changed Print Receipt Your monthly payment method has been changed. We'll send you a confirmation email shortly. Information Please print and retain for your records. Payment Method: Credit Card Card Type: MasterCard Card Holder's Name MR M CARLTON Card Number: ************8684 Expiry Date: 06/2013 Payment Due Date: 20th of each month Date and Time: 06 March 2012, 23:28 I HAVE READDED MR DUNHILLS C/C DETAILS TO THIS ACCOUNT

2012-03-06 23:24:21 Confirmation - your order has been placed Print your order Thank you for ordering from us again. Please print this page for your records and we'll send an email shortly to confirm next steps, including any set-up dates. Due to recent changes to your Sky account, an updated bill may be generated. Please check your bill online using your Sky iD or interactively using your Sky remote control after 24 hours to see if your bill has been changed. Your order reference number is 0306 CDSP 124 6948. Personal detailsPersonal detailsName MR Mark Carlton Address 173A Fanton Avenue WICKFORD Essex SS129LF Contact number 01268001627 Email address markcarlton@post.alderney.ws Order summarySky TV £52 Monthly HD Pack £10.25 Monthly Voucher Products Voucher Products £50 M&S Voucher FREE Offers / Discounts Offers / Discounts 50 GBP Marks & Spencer voucher when ordering HD Payment summary Total Costs Total Costs Total monthly cost

2012-03-06 12:35:49 WILSON HAS ADDED D/D TO THIS ACCOUNT IN DEC 2011 AND I HAVE NO IDEA WHO THEY BELONG TO

2012-03-06 12:33:46 Payment Method: Direct Debit Account Name: m carlton Sort Code: **-**-02 Account Number: ******40 Payment Due Date: 20th of each month

2012-03-06 12:33:10 Statement date: 06/02/12 Print CSV PDF Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £96.62 Billing Period Charges Discounts Extra Subscription 20/02/12 - 19/03/12 £10.25 Extra Subscription 20/02/12 - 19/03/12 £10.25 Sky+ Subscription 20/02/12 - 19/03/12 £0.00 Entertainment Extra with Sports and Movies 20/02/12 - 19/03/12 £52.00 Extra Subscription 20/02/12 - 19/03/12 £10.25 Credit for Cancellation of Extra Subscription 31/01/12 - 19/02/12 £6.61 CR Credit for Cancellation of Entertainment Extra with Sports and Movies 31/01/12 - 19/02/12 £33.55 CR Sky+ Subscription 31/01/12 - 19/02/12 £0.00 Entertainment Extra with Sports and Movies 31/01/12 - 19/02/12 £33.54 Extra Subscription 31/01/12 - 19/02/12 £6.61 Extra Subscription 30/01/12 - 19/02/12 £6.94 Extra Subscription 30/01/12 - 19/02/12 £6.94 Sky TV total: £96.62 Payment due on 20/02/12 £96.62 Payment Received 20/02/12 £96.62 CR Account balance

2012-01-31 10:42:16 Recording functions added to card 561 533 605. should be on within a couple of hours

2012-01-26 10:04:23 561 533 605 ARRIVED FOR THIS ACCOUNT

2012-01-26 10:03:11 561 533 613 ARRIVED FOR THIS ACCOUNT

2012-01-10 10:54:30 2 more cards ordered today for this account

2012-01-09 10:13:02 balance of £52 paid on 5/1/12

2012-01-03 14:20:03 THIS CARD MUST HAVE BEEN REORDERED WHEN PROSKY CUSTOMER CANCELLED NEW CARD GIVEN TO JOHN DUNHILL ( CUSTOMER OF D AND C ) ALONG WITH MULTI ROOM CARD 559 101 746

2011-12-19 16:32:53 Payment Method: Direct Debit Account Name: m carlton Account Number: ******40 Sort Code: **-**-02 Payment Due Date: 20 of each month

2011-12-08 13:43:01 multiroom card re ordered

2011-11-28 14:48:33 Cicelia: Hello, you're chatting with Cicelia, a Sky advisor, may I take your name please? You: Mark Carlton Cicelia: Hi Mark, what brings you to our web site today? You: I ordered a Multiroom card last week and it arrived today. Can I have another one please? Cicelia: I can certainly check that for you right away Cicelia: May I know Why you need an extra card? You: To view Sky in another room Cicelia: Alright. Cicelia: To access your account details, I will need to go through some security questions with you. Is that ok? You: yes Cicelia: Thank you. Cicelia: Can you confirm the password set up on your Sky account please? You: HEART1051 Cicelia: That's correct. Cicelia: Thank you. Cicelia: Just to let you Mark, once I send you the extra card, you will be charged for the extra box that is £10.25 every month. You: Thats fine Cicelia: Alright. Cicelia: Please stay connected whilst I send you the card. Cicelia: Thank you for your patience Mark Cicelia: The card has been sent to you and will receive the card within 3 to 5 working days. You: I assume you mean I will charged £10.25 every month for the card as i have my own box Cicelia: For the extra box You: I have my own box Cicelia: That's fine Mark, as we are sending new card for the box to be working, every month you will be charged £10.25 You: ok You: Thanks Cicelia: No problem. Cicelia: Is there anything else I can help you with today? You: No thats fine

2011-11-25 16:08:55 ordered Multiroom card

2011-11-25 15:47:07 Previous Card 282 416 890

2011-11-23 10:54:54 client moved back to finland added dummy cc details Payment Method: Credit Card Card Type: MASTERCARD Card Number: **********3242 Expiry Date: 12/2015 Payment Due Date: 20th of each month

2011-11-02 16:06:49 Hi Leanne I have contacted the client and he has moved back to Finland andno longer requires the service, Regards

2011-11-01 15:34:18 Emailed Carl for customers new cc details

2011-11-01 15:33:15 CC HAS EXP

2011-10-20 14:27:49 oct offer declined rec 1869 cc 1623

2011-09-21 16:42:25 september offer taken. rec 1090. c/c 1623

2011-08-19 17:42:54 AUGUST OFFER TAKEN. REC 0273. C/C 1623

2011-07-17 22:00:01 2ND PAYMENT TAKEN £13.00 REC 3854 C/C 1623

2011-06-21 16:51:17 taken offer £23.07 3074

2011-06-19 16:41:44 Current Payment DetailsYour Current Payment Details are as follows: Payment Method: Credit Card Card Type: MasterCard Card Number: ************1623 Expiry Date: 10/11 Payment Due Date: 20th of each month

2011-06-19 16:41:08 Sky TVCloseSky World 20/06/11 - 19/07/11 £52.00 Viewing Subscription Discounted 20/06/11 - 19/07/11 £13.00 CR Sky World 27/05/11 - 19/06/11 £40.26 Viewing Subscription Discounted 27/05/11 - 19/06/11 £10.07 CR Credit for Cancellation of Sky World 27/05/11 - 19/06/11 £40.26 CR Subtotal: £28.93

2010-11-01 13:39:39 HOST FEE TAKEN REC 1107 (921623)

2010-11-01 13:36:37 Username MARKCARLTON Password merton12 Email markcarlton@post.alderney.ws Date of birth 19/07/1980 Security question mmn Answer to security question merton Active acc full pack, cc details on acc (1623) payment due date 20th of every month

2010-02-06 13:45:25 Paid OB of £48.62 with cust cc (1623) and added same for monthly payment

2010-01-11 09:29:16 changed pin no - 1041

2010-01-07 09:41:46 paired card ver - 9f0901 ser - 0037900250 on skyworld added cc (921623) pin no - 6890

2010-01-06 10:42:42 SOLD TO CARL - PROSKY AS SKY CARD FOR 100 EUROS

2009-12-18 11:54:25 CARD SENT TO STEVE AS FREESAT

2009-11-27 14:45:01 forced signal sent - card active

2009-10-15 09:50:08 P4 CARD ARIVED 508 141 041

2007-09-20 12:29:06 £10 ADMIN TAKEN - NEW CUST TAKES OVER Upraded package to Sky World Added cust CC to ACC (5037) Paired card to box. card put on paperless contract.

2007-09-19 13:28:30 Card never activated.

2007-05-17 14:38:49 NEW ACTIVATION CONTRACT NOT RECEIVED YET ADDED CUST C/C DETAILS ENDS(3416) CHECKED ON 2MIX PACKAGE