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Contract Number 240017614209
Card Number 748 632 387
MultiRoom Number
First NameMR ROBERT
Last NameLOFTON
Address54 THE CHASE
Address
AddressWICKFORD
Town / CityESSEX
PostcodeSS12 9EX
Telephone01268 556 003
Maiden NameEBBSWORTHY
Sky PasswordSKY123
Date of Birth1978-04-16 00:00:00
e-Mailrob-lofton20@post.alderney.ws
Sky Card Number748 632 387
Prev Sky Card Number714 564 200
Host Fee Paid2000-01-01 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2007-03-20 15:55:12
Modification Date2018-06-15 13:51:25
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameRYAN-LOFTON20
MySky Passwordpenalty
Contract StatusViewing Abroad



2018-06-15 13:49:15     I AM SENDING CARD 779 991 850 TO REPLACE THIS CARD



2018-06-15 09:20:16     Sky gave me the complete run-around on this account. They said it has been cancelled but wouldn't give a reason. I'm pretty sure it's been cancelled for V/A. I see from mySky that it was cancelled on 7/6/18 which was the first call I made to renew the offer and thay said they couldn't access the offers section of their system. I thought then that sounded a bit odd.



2018-06-14 22:14:42     CUSTOMER DETAILS Robbie Barron fcukmyoldboots@hotmail.com



2018-06-12 15:38:32     CRF not resolved. Sky raised a ticket for another tech dept to sort it. I said i'd call back on 19/6/18. Calendar made.



2018-06-12 14:35:47     BILLING Box Sets with Sports Payment received 05 May -£1.18 £27.00 Box Sets with Sports £67.50 Viewing Subscription Discounted -£40.50 Bill total £27.00 Payment received-£27.00 Payment received 05 Jun-£27.00 TOTAL DUE £0.00



2018-06-07 15:36:29     Phoned for offer but Skys' system wouldn't access offers. Advised to call back and they sent off CRF.



2018-04-26 08:48:45     Calendar to try for new offer. Account seems to have 60% off (no Santander added)? Expires in June 18 so I've made calendar for 7/6/18.



2018-03-17 06:57:07     2018 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 68K60982G00546717 Date and time 17-Mar-2018 07:57:29 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8014 Total £120.00 GBP



2018-01-23 19:52:18     CALLED SKY AND PAID OB WITH THE CC BELOW Payment received 23 Jan -£137.40 Payment method: Payment Card Payment type: VISA Name on card: Rob Lofton Card number: **** **** **** 8014 Expiry date: 12/2020 Services reinstated



2018-01-23 15:52:17     Client called with new CC details; 4659 0157 5516 8014 12/20 239



2018-01-23 12:53:06     DEALER EMAILED TO GET VIEWING BACK ON OB ON ACCOUNT TOTAL DUE £137.40 Payment due by 5 February



2017-07-20 08:18:54     Paid OSB of £163.58 with client's CC. 4658 5823 9710 5119 09/18 277



2017-07-14 11:14:18     Called Sky and added client's new CC details to account. 4658 5823 9710 5119 09/18 277 Account is now active.



2017-07-14 11:00:19     BILLING 5 Jul – 4 Aug TV £150.01 Box Sets with Sports Including discounts £56.00 HD Basic FREE Sky Sports HD Pack £6.00 Charges for 05 Jun to 04 Jul Total due 5 Jul £163.58 Payment Received - £163.58 5 Jul What you still owe £0.00 I AM NOT ABLE TO ADD PAYMENT DETAILS ONLINE NEED TO CALL SKY



2017-05-31 08:11:33     Resent signals to box for client. 4f3136 04862666862



2017-05-23 20:49:56     CARD AND BOX PAIRED ONLINE



2017-05-23 20:46:32     BILLING Total due 5 Jun £44.50 UPCOMING SUBS 05 July £119.08 BILL FROM 23RD MAY TO 4TH AUG 05 August £66.28 05 September £71.80 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************5727 Expiry date: 09/2019



2017-05-23 17:04:36     Activated on Family + Sports + HD for client. 4f31a2 Serial 0333629096 6 Receiver if B 2BA5 1003 4462 9146 9910 5727 09/19 175 Deposit paid. Invoice 23 May 2017 Invoice Number: 9666 To: 748 632 387 End User skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Sky card deposit. 71.50 71.50 Delete Edit Total £71.50 Your transaction was successful. Transaction information Transaction ID 6J84429632684101B Date and time 23-May-2017 17:01:58 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5727 Total £71.50 GBP



2017-05-22 15:03:51     748 632 387 given to Carl (collected by Brian)



2017-05-10 15:10:41     New card in stock in Spain 714 564 200 > 748 632 387



2017-05-05 09:11:41     Had OB £81.96 written off, reinstated account on original, added dummy d/d, due date 5/5/17 & reordered card.



2016-11-25 07:10:58     Your Sky TV is suspended Restore your service Latest bill Amount owing from previous bill £69.60 Total due 28 Nov £69.60 I HAVE DELETED CALANDER MESSAGE TO TAKE SUBS



2016-09-05 15:43:18     Client's CC declined the payment. Hopefully now this will make them get in touch with us since viewing will be off soon. My subscriptions 28 Aug - 27 Sep £22.00 Total due 28 Aug £22.00 Payment Received - £22.00 28 Aug Credit Card Declined £22.00 2 Sep What you still owe £22.00 Host fee due date was 26-02-2017



2016-08-29 14:44:31     Client's CC has been charged by Sky but will more than likely decline the payment. Will check in a few days to confirm. My subscriptions 28 Aug - 27 Sep £22.00 Total due 28 Aug £22.00 Payment Received - £22.00 28 Aug What you still owe £0.00 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************9021 Expiry date: 12/2018



2016-08-22 13:27:19     added customers cc as aug sub declined and done a calender to try again in a week



2016-08-22 13:19:07     aug sub declined Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2016-07-28 09:27:29     28/07/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017614209, MANDATE NO 0401 £22.00



2016-07-19 15:09:12     july sub paid our transaction was successful. Transaction information Transaction ID 0HY87420GV876653P Date and time 19-Jul-2016 15:07:46 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9021 Total £61.25 GBP



2016-06-29 11:31:38     29/06/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017614209, MANDATE NO 0401 £22.00



2016-06-26 18:36:30     JUNE SUB PAID Your transaction was successful. Transaction information Transaction ID 6US785322Y7455513 Date and time 26-Jun-2016 18:35:17 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9021 Total £61.25 GBP



2016-05-31 15:01:50     31/05/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017614209, MANDATE NO 0401 £22.58



2016-05-22 23:41:44     MAY SUB TAKEN Your transaction was successful. Transaction information Transaction ID 2GJ79865D38654050 Date and time 22-May-2016 23:40:03 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9021 Total £61.25 GBP



2016-04-28 08:45:18     DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017614209, MANDATE NO 0401 £18.67



2016-04-26 16:03:06     April sub paid. Invoice 26 Apr 2016 Invoice Number: 9028 To: 714 564 200 Steve Patmore skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 April sub 58.25 58.25 Delete Edit Total £58.25 Your transaction was successful. Transaction information Transaction ID 75178719F9055123P Date and time 26-Apr-2016 16:02:39 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9021 Total £58.25 GBP



2016-03-25 09:54:12     March sub paid. Invoice 25 Mar 2016 Invoice Number: 8968 To: 714 564 200 Steve Patmore skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 March sub. 58.25 58.25 Delete Edit Total £58.25 Your transaction was successful. Transaction information Transaction ID 7RX74081BK189280Y Date and time 25-Mar-2016 10:53:06 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9021 Total £58.25 GBP



2016-02-26 19:11:12     Made PIN 1111



2016-02-26 14:29:58     Activated for Steve Patmore. Family + Movies + HD 4106 2801 9694 9021 12/18 750 Paired to box. 4F31E9 04815656710 ID: B364BAC75 Added Santander and set subs for 25th of each month. February sub paid. Invoice 26 Feb 2016 Invoice Number: 8902 To: 714 564 200 Steve Patmore skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 February pro rata sub 58.25 58.25 Delete Edit Total £58.25 Your transaction was successful. Transaction information Transaction ID 9EU85729TY337291Y Date and time 26-Feb-2016 15:26:13 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9021 Total £58.25 GBP Deposit paid. Invoice 26 Feb 2016 Invoice Number: 8900 To: 714 564 200 Steve Patmore skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Sky card deposit. 58.25 58.25 Delete Edit Total £58.25 Your transaction was successful. Transaction information Transaction ID 98T84447U8984574R Date and time 26-Feb-2016 15:15:22 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9021 Total £58.25 GBP



2015-11-16 08:11:38     Card arrived in Spain via Carol.



2015-10-08 14:21:59     Card in office



2015-10-07 12:22:10     Card arrived at Terry's Old:602 141 921 New:714 564 200



2015-10-05 14:47:54     Reordered card on original bundle. Dummy d/d added 08 71 99, 3442 9728 60% off for 12 months.



2015-10-02 16:43:18     Sent to board for reinstate and reorder



2015-08-28 11:48:22     Les wanted to cancel this card. Tried to get it reordered but their client wants to give 31 days notice. Host fee due date was 08-01-2016 Cancelled with 31 days notice. Viewing off : 28/09/2015 Final bill : £11.47 on 22/09/2015



2015-07-07 10:43:25     Your transaction was successful. Transaction information Transaction ID 3FJ8494507767740X Date and time 07-Jul-2015 10:43:04 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX4616 Total £75.00 GBP



2015-07-07 10:40:47     4462 9159 4557 4616 07/16 023 Invoice 07 Jul 2015 Invoice Number: 7781 To: 602 141 921 Liz Dickenson skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 6 Months Sky Card Host Fee 75.00 75.00 Delete Edit Total £75.00



2015-02-04 14:22:58     Your transaction was successful. Transaction information Transaction ID 6D194007PN1595408 . Date and time 04-Feb-2015 15:23:38 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX4616 . Total £75.00 GBP



2014-11-28 16:49:21     Invoice 28 Nov 2014 Invoice Number: 6790 To: 602 141 921 Liz Dickenson skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 6 Months Sky Card Host Fee 75.00 75.00 Delete Edit Total £75.00



2014-10-30 10:15:44     Sports downgrade cancelled : Elizabeth Dickinson 17:37 (16 hours ago) Reply to me Carol The idiot now wants the Sports Back can you sort this for us Les



2014-10-03 13:44:21     Original with Sports Downgraded to Original only 31 days



2014-10-02 22:27:28     Carol Can you downgrade this card to the basic package no Sports. Les



2014-08-21 11:17:46     Your transaction was successful. Transaction information Transaction ID 7H349034KB123212D Date and time 21-Aug-2014 10:54:40 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX4616 Total £43.50 GBP



2014-08-21 11:16:52     nvoice 21 Aug 2014 Invoice Number: 6336 To: 602 141 921 LIZ skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Sky Card Deposit 43.50 43.50 Total £43.50



2014-08-21 11:15:25     Your monthly subscriptions cost£43.50



2014-04-17 11:25:05     do not take host fee early host fee will only be for £75 after 1st host fee, host fee will be due every 6 months @ £75



2014-02-28 14:45:51     Activated card V no 4F3127 S no 03826639148 ID no F2BDF A8A7 4462 9159 4557 4616 07/16 023 Package Sports World no HD



2014-02-27 11:54:52     paid osb 74.92 with offer card from 593 678 105



2014-02-27 11:44:14     osb 74.92 tried to pay with 2 diff offer cards and both declined



2014-02-27 10:55:52     BOARD FOR JENI TO PAY OB ON THIS CARD WITH AN OFFER CARD AS THIS CUSTOMER HAD JUST PAID SUB TO SKY WHEN THEY SWITCHED HIM OFF



2014-02-27 10:46:35     LES HAS GIVEN THIS CARD TO A CUSTOMER TO REPLACE VA CARD 602 797 706 HOST FEE DUE DATE WILL BE 08/02/2015



2014-02-27 10:45:33     THIS CARD HAS BEEN GIVEN TO LIZ AND LES AS STOCK



2014-01-17 15:25:39     Carol and Chris have taken this card to Spain 18/01/2014



2014-01-06 12:21:27     Payment will be collected by credit card on 23 Dec Payment Received 23 Dec - £52.92 Credit Card Declined 24 Dec £52.92 Account balance £52.92



2014-01-03 10:47:04     added ummy cc as client has passed away Your new payment details: Payment method: Credit Card Card type: MASTERCARD Card number: ************9493 Expiry date: 01/2016



2013-12-20 11:54:53     602 141 921 card arrived at terrys



2013-12-18 11:16:21     CHANGED ADDRESS FROM 56 bevan rd, herts, EH4 9DY. REORDERED CARD. DOWNGRADED FROM FULL PACK 31 DAYS NOTICE GOING TO SPAIN.



2012-12-10 20:05:52     OB PAID ANE NEW CC ADDED AS CURRENT CC ON ACCOUNT HAD EXOIRED 5431932706618289 Exp 10/15 639



2012-12-10 19:58:48     ADMIN FEE PAID Your transaction was successful. Transaction information Transaction ID 2C636290G1440723U . Date and time 10-Dec-2012 20:57:56 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX8289 . Total £35.00 GBP



2012-12-10 19:55:53     Invoice 10 Dec 2012 Invoice Number: 2625 To: 506 315 407 End user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 9 1.00 Admin Fee 506 315 407 Pay OB at sky 35.00 35.00 Delete Edit Total £35.00



2012-12-10 17:30:01     Credit Card Declined 20/11/12 £55.00 Payment Received 19/11/12 £55.00 CR Account balance £55.00



2012-11-30 14:57:13     Payment on your account is overdue Please check that your payment details are correct. Amend your card or bank account details if they have changed since you set up your account. You can also clear the outstanding balance on your account with a one-off payment. Further information If you have cleared your outstanding balance, please ignore this message.



2011-09-28 12:02:20     serial number is 1 digit too long tried to take 1 digit off but not sure if it would have paired up



2011-09-21 12:26:30     pending dummy box pairing



2011-07-22 09:43:31     Current Payment DetailsYour Current Payment Details are as follows: Payment Method: Credit Card Card Type: MasterCard Card Number: ************6375 Expiry Date: 10/12 Payment Due Date: 22nd of each month



2011-07-22 09:42:51     Sky TVCloseSky World 22/07/11 - 21/08/11 £52.00 Viewing Subscrption Discounted 22/07/11 - 21/08/11 £26.00 CR Sky+ Subscription 22/07/11 - 21/08/11 £0.00 Credit for Cancellation of Sky World 01/07/11 - 21/07/11 £36.40 CR Sky World 01/07/11 - 21/07/11 £36.40 Viewing Subscrption Discounted 01/07/11 - 21/07/11 £18.20 CR Subtotal: £7.80



2011-04-28 16:02:08     Re-pair card to new box NO HD (Problem on this acc could take 24hours to repair) Model sysf26.80 Version 4F3107 Serial 0362969098 On full pack, Added cust cc details to acc (836375)



2011-04-28 15:49:57     Admin taken rec 2157 (836375)



2010-04-27 11:15:13     ADDED NEW C/C DETAILS 490008



2009-11-13 14:09:45     changed pin to 3154



2009-11-12 13:47:21     wasnt paired properly yesterday, resending signals



2009-11-12 09:25:45     resent signals for sports



2009-11-11 12:18:59     paired card ver - 4e0910 ser - 0314191611 on full pack changed address old: 619a the chase, essex SS12 9EX added cc (830006) pin no -



2009-11-11 10:54:43     REPAIRED VC ONLY GOT CUT OFF WHILE UPGRADING...CHECK UPGRADE ADD C/C & NEW ADDRESS.



2009-11-10 11:32:02     CARD SOLD TO PROSKY 100 FOR EUROS



2009-10-19 14:55:46     Downgraded and cancelled. Last payment 22/11/09 £22.50 credit £7



2009-10-16 17:02:26     FORCED ACTION SENT - CARD ACTIVE



2009-10-16 16:14:49     ryan-lofton20@post.alderney.ws RYAN-LOFTON20 pword:penalty mmn:ebbsworthy



2009-10-08 15:43:59     P4 card arrived 506 315 407



2007-06-25 09:44:42     OB of £45 paid cust CC (6228) Added cust CC (6228) Upgraded to family Paired card to box



2007-05-24 16:23:27     O/BALANCE OF £30 ON ACCOUNT - LETTER DATED 26/04/2007.



2007-05-02 15:25:47     ADDED CUST C/C DETAILS TO ACC ( 2713 )



2007-04-24 12:46:00     cancelled at bank - first payment £30