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Contract Number 240017617053
Card Number 729 275 032
MultiRoom Number
First NameMR ROBERT
Last NameFORBES
Address604
AddressThe Chase
AddressWickford
Town / CityESSEX
PostcodeSS12 9EX
Telephone01268 553826
Maiden NameFRANKLIN
Sky Passwordsky
Date of Birth1975-02-01 00:00:00
e-Mailrforbes@post.alderney.ws
Sky Card Number729 275 032
Prev Sky Card Number714 563 491
Host Fee Paid2014-09-01 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2007-03-20 15:55:08
Modification Date2019-03-09 21:17:56
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamefor6306
MySky Passwordforbesboy
Contract StatusOutstanding Balance



2019-03-09 21:17:52     HOST WAS DUE APRIL 2019



2018-06-05 08:35:01     June sub declined again. Dummy DD added Payment method: Direct Debit Account holders name: Mr Robert Forbes Account number: ****9728 Sort code: ****99



2018-06-04 10:07:07     June sub declined Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card. Hi Carol This one has just had Santander added and the fist sub I have tried to take is declining. Sky sub due 10th July. Shall I add dummy DD? Cheers Michelle



2018-05-29 10:25:27     June sub declined try again 04/06 Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2018-05-24 15:03:43     BILLING AND OFFER INFO Payment received 10 Apr -£83.50 Payment received 10 May -£83.50 UPCOMING SUBS ESTIMATED 10TH JUNE £35.33 10TH JULY ONWARDS £48.00 SANTANDER HAS BEEN ADDED CUSTOMERS CC THAT WAS PAYING SKY 4129 8512 5961 3416 04/19 281



2018-05-21 13:05:27     Santander DD added Payment method: Direct Debit Account holders name: Mr Robert Forbes Account number: ****6038 Sort code: ****28 Addded to monthly subs folder for 3rd of the month



2018-05-18 10:56:15     Offer £48pm for 18 months. I have removed Kids and Box Sets for a greater discount but if the customer complains reinstate as necessary. A one-off £10 admin fee applies next month. Calendar made.



2018-02-22 21:14:30     2018 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 35M0562381012050N Date and time 22-Feb-2018 22:14:22 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3416 Total £120.00 GBP



2018-02-22 21:13:25     ACTIVE ACCOUNT Payment received 10 Feb -£80.00 Payment method: Payment Card Payment type: VISA Name on card: MR Robert Forbes Card number: **** **** **** 3416 Expiry date: 04/2019



2017-04-24 09:31:53     Activated on Full + HD for DSV client. 4129 8512 5961 3416 04/19 281 4F3162 0363345813E Deposit paid. Invoice 24 Apr 2017 Invoice Number: 9635 To: 729 275 032 DSV skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Sky card deposit. 80.80 80.80 Delete Edit Total £80.80 Your transaction was successful. Transaction information Transaction ID 4Y926710AG820763M Date and time 24-Apr-2017 09:28:52 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3416 Total £80.80 GBP



2017-04-18 08:58:46     Card given to Darren DSV



2016-09-13 13:14:04     Cancelled account - working abroad. Old host d/date removed already.



2016-09-12 16:56:18     Pauline Peck, client who charged back the August sub on the above card has called and paid the August sub + the chargeback fee of £25. Her friend Heather will pop into the Spanish office either tomorrow or Thursday to collect a new card so I'll call the Spanish office now to confirm and let them know we need a card ready for her. 0034 952 770014 - Pauline CC to be used for subs going forward on new card. 4929 4021 5309 1010 08/17 539 0034 682 630 807 - Heather(the client's friend who will be popping by tomorrow or Thursday)



2016-09-12 15:14:22     Added dummy payment details.



2016-09-12 15:05:40     12/09/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017617053, MANDATE NO 0412 £40.00



2016-08-29 11:22:05     Card in stock at Spanish office.



2016-08-25 14:57:26     Card arrived in office.



2016-08-18 13:09:58     New card arrived at Terry's 714 563 491 > 729 275 032



2016-08-18 11:43:08     This card has been replaced with 726 489 818



2016-08-16 13:42:32     Reordered card.



2016-08-13 15:17:26     CUSTOMER HAS CHARGED BACK AUGUST SUB PAYMENT Chargeback opened: Case ID PP-005-026-011-517 I WILL EMAIL EDDIE RE THIS IS NO JOY I WILL REORDER CARD



2016-08-10 12:17:34     10/08/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017617053, MANDATE NO 0412 £40.00



2016-08-05 12:25:02     August sub paid. Your transaction was successful. Transaction information Transaction ID 28E4685343724011T Date and time 05-Aug-2016 12:23:48 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1002 Total £80.00 GBP



2016-07-12 13:51:13     12/07/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017617053, MANDATE NO 0412 £40.00



2016-07-05 15:55:05     July sub paid. Your transaction was successful. Transaction information Transaction ID 5EP67593F7931584C Date and time 05-Jul-2016 15:54:13 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1002 Total £80.00 GBP



2016-06-10 10:03:32     10/06/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017617053, MANDATE NO 0412 £40.00



2016-06-05 21:45:38     JUNE SUB PAID Your transaction was successful. Transaction information Transaction ID 7AN48019G8662515D Date and time 05-Jun-2016 21:44:19 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1002 Total £80.00 GBP



2016-06-05 21:42:28     NEW PRICES 10 Jun - 9 Jul A month in advance Family with Sports & Movies HD - including discounts Family with Sports & Movies HD £80.00 Viewing Subscription Discounted - £37.00 Total £43.00 HD Subscription Discounted- £3.00 Free items Total £40.00



2016-05-11 09:38:14     11/05/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017617053, MANDATE NO 0412 £29.86



2016-05-05 11:34:07     may sub Your transaction was successful. Transaction information Transaction ID 79N9184522339591V Date and time 05-May-2016 11:33:03 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1002 Total £117.29 GBP



2016-04-19 16:57:07     Set pin to 3491



2016-04-18 15:33:27     Activated account Full Pack HD Got offer 50% off for 12 months Added CB payment details Box details: 4f31d5 03760061657 43B063BB1 Clients payment details: 4929 4021 5309 1002 08/17 162



2016-04-18 14:32:39     Deposit paid for Eddie activation today. Invoice 18 Apr 2016 Invoice Number: 8993 To: 714 563 491 STL skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Sky card deposit. 75.75 75.75 Delete Edit Total £75.75 Your transaction was successful. Transaction information Transaction ID 4M751892DS2382106 Date and time 18-Apr-2016 14:31:58 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1002 Total £75.75 GBP



2016-04-15 11:38:46     given to Eddie STL



2016-04-15 11:31:48     called sky to make sure this wasn´t VA. It doesn´t seem to be. There is an OB of 13.60GBP.



2016-01-22 16:58:44     CB taking to France as spare card.



2016-01-11 14:23:37     Robert just brought this card back in as his client cancelled the job. in stock



2016-01-04 15:01:36     card given to robert Zdrill (installer ) tel - 657 086 989



2015-11-16 08:10:35     Card arrived in Spain via Carol.



2015-10-08 14:20:28     Card in office.



2015-10-07 12:19:44     Card arrived at Terry's Old:508 141 009 New:714 563 491



2015-10-05 15:19:39     Reordered card on original bundle. Added dummy D/D 08 71 99, 3442 9728. 60% off for 12 months.



2015-10-02 16:44:25     Sent to board for reinstate and reorder.



2015-07-21 10:02:55     Paid OSB of £76.25 with client's CC and cancelled account. Viewing is off immediately as they didn't reinstate the account and that payment counts as final bill. Host fee due date was : 18-11-2015



2015-04-13 11:11:32     Paid OSB of £71.75 with customers new CC and added for future payment method. 5576 4400 2094 2539 12/18 175



2015-02-04 14:13:22     added new cc 4751 2300 1151 0209 01/16 663



2015-02-04 11:07:00     customer called in she is changing banks so asked me to add this temp cc at sky and she will call when she receives her new cc 4659 5048 8667 0857 03/15 518



2014-09-01 16:01:42     Your transaction was successful. Transaction information Transaction ID 1WX34086XP575105D . Date and time 01-Sep-2014 15:49:49 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX9505 . Total £120.00 GBP



2014-08-26 16:27:54     Invoice 26 Aug 2014 Invoice Number: 6416 To: 508 141 009 STL skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 HOST FEE 120.00 120.00 Delete Edit Total £120.00



2014-07-17 15:27:47     paid osb 67.75 with cc added same 4599 9000 7527 9505 03/19 633



2014-03-18 11:07:27     Repaired card and box again



2014-03-18 10:38:06     Your order Monthly cost Sky TV £62 - Entertainment Extra+ HD Pack £5.25 Benefits and extras On Demand Free New monthly cost £67.25



2014-03-18 10:36:11     Can we please upgrade this. Card to the HD pack? Box details 4F31D3 0364279018E



2013-12-11 15:10:02     paid osb 57.50 with customers cc added same 4599 9000 4405 8535 03/17 752



2013-12-11 14:53:07     Your bill is overdue. Please make a payment as soon as possible. Make a payment Payment Received 26 Nov - £57.50 Credit Card Declined 27 Nov £57.50 Account balance £57.50



2013-09-03 13:56:40     Your transaction was successful. Transaction information Transaction ID 35G02660T90740329 . Date and time 03-Sep-2013 13:50:54 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX0857 . Total £100.00 GBP



2013-08-20 09:41:07     Invoice 20 Aug 2013 Invoice Number: 4043 To: 508 141 009 STL skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-07-23 16:38:47     Your transaction was successful. Transaction information Transaction ID 0V653993E8777053D Date and time 23-Jul-2013 16:30:11 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0857 Total £55.00 GBP



2013-07-23 16:33:54     Invoice 23 Jul 2013 Invoice Number: 3815 To: 508 141 009 stl skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky card deposit 55.00 55.00 Delete Edit Total £55.00



2013-07-23 16:32:20     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************0857 Expiry date: 05/2015



2013-07-23 16:32:07     Billing Period Charges Entertainment Extra with Sports and Movies 26 Jul - 25 Aug £54.50 Yours at no extra cost Sky TV total: £54.50 Additional Charges Show£0.50 Payment due on 26 Jul £55.00



2013-04-11 14:32:09     paid off osb with cc 4659 5048 8667 0857 05/15 518 and added for future payments



2013-04-11 14:14:05     osb £55.00



2012-09-04 16:35:37     Your transaction was successful. Transaction information Transaction ID 4R39622969694663Y . Date and time 04-Sep-2012 16:35:21 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX0857 . Total £100.00 GBP



2012-09-04 16:34:29     Invoice 04 Sep 2012 Invoice Number: 2276 To: 508 141 009 STL skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 508 141 009 100.00 100.00 Delete Edit Total £100.00



2012-09-04 16:31:47     Entertainment Extra with Sports and Movies, PDD 26th of every month, Payment method: Credit Card Card type: VISA Card number: ************0857 Expiry date: 05/2015



2012-05-25 17:30:55     pin 1009



2012-05-25 16:57:06     Pairing signals resent



2012-05-22 10:09:51     paired card to hd box but didnt want hd subscription R003.047.29.00P 4F31D3 0364279018



2012-01-09 14:26:02     balance paid on account new monthly card payment set up 4659 5048 8667 0857 05/12 988



2012-01-09 14:24:25     joan pinnock end user - email address joanpin@yahoo.co.uk 0034637057344 Soto Grande.



2011-09-02 12:25:47     HOST FEE PAID REC NUM 0618 CC 0857



2011-06-10 10:04:00     MY SKY CANT ACCESS Username ROBERTFORBES1 Password franklin12 Email robertforbes@post.alderney.ws Date of birth 01/02/1975 Security question mmn Answer to security question franklin



2010-09-07 17:36:16     HOST PAID REC 0685



2010-01-12 11:36:04     PAID OB £52.51 WITH C/C 670857 & ADDED SAME FOR D/D



2009-11-18 12:18:07     card given to eddy, not paid - authorised by Chris



2009-11-17 15:48:34     PAIRED CARD ON SKYWORLD ADDED C.C 670857 PIN 6306



2009-11-17 09:24:14     FORCED ACTION DONE



2009-10-15 10:27:15     new p4 card arrived 508 141 009



2007-09-06 12:27:43     TRIED TO TAKE ADMIN CUST C/C ENDING (4006) DECLINED.AWAITING NEW C/C DETAILS



2007-06-02 10:33:48     £20.58 arrears on acc - c/c declined (ending 4006). Viewing activated.



2007-05-24 11:38:52     O/BALANCE OF £15 ON ACCOUNT - LETTER DATED 28/04/2007.



2007-04-26 16:01:53     added cust c/c details to acc (4006)



2007-04-25 18:47:11     repaired, upgraded to full pack - payment details to be added.



2007-03-30 10:43:02     card order date 16/03/2007