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Contract Number 240019653346
Card Number 602 460 214
MultiRoom Number
First NameMRS ERIN/BRIAN
Last NameBOWER
Address543B
AddressFANTON AVENUE
Address
Town / CityEssex
PostcodeSS12 9LF
Telephone01759 24 2087
Maiden NameBOYD
Sky PasswordBRIAN
Date of Birth1968-10-31 00:00:00
e-Mailerin.bower@post.alderney.ws
Sky Card Number602 460 214
Prev Sky Card Number524 366 978
Host Fee Paid2013-04-23 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date
Modification Date2014-12-15 12:45:38
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameERIN.BOWER
MySky Passwordboyd123
Contract StatusOutstanding Balance



2014-12-15 12:45:25     HOST FEE WAS DUE 09/03/2015



2014-12-15 12:40:31     Come back to a free Samsung GALAXY 7" Tab 4 OR 50% off any Sky TV Bundle for 12 months.



2014-11-14 09:26:21     OSB £26.37 ON THIS ACC



2014-05-19 15:41:19     Signals sent to remove error message



2014-03-10 15:57:13     Your transaction was successful. Transaction information Transaction ID 5ML38652BA7107839 . Date and time 10-Mar-2014 16:38:12 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX4335 . Total £32.50 GBP



2014-03-10 15:55:47     Invoice 10 Mar 2014 Invoice Number: 5390 To: 602 460 214 Skytec skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky Card Deposit 32.50 32.50 Delete Edit Total £32.50



2014-03-09 17:08:41     our order Monthly cost Sky TV £32 - Entertainment Extra+ New monthly cost £32



2014-03-09 17:06:06     Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************4335 Expiry date: 11/2015



2014-03-09 17:03:37     OB PAID CARD PAIRED TO BOX STILL TO ADD HD CUSTOMERS CC ADDED



2014-03-09 16:49:18     OB Amount owing from last bill £22.00



2014-03-09 16:47:46     Hi, Sold this card for ?100 cash. (My free box 4f3109 03744597545). Please re-pair, add c/c, add HD subscription and change package to entertainment plus. This is a replacement for 528 500 614. 102 140 4E3008 01706 45430 4129 8510 2990 4335 11/15 138 Entertainment plus HD Subscription.



2014-01-17 15:27:16     Carol and Chris have taken this card to Spain 18/01/2014



2014-01-02 09:57:50     602 460 214 arrived at terrys



2013-12-30 10:30:17     added dummy cc Your new payment details: Payment method: Credit Card Card type: MASTERCARD Card number: ************9415 Expiry date: 01/2016



2013-12-27 15:08:40     Reordered card



2013-11-26 14:01:09     DOWNGRADED TO ENT ONLY



2013-11-26 13:48:39     Your current address 2228 Upper Park RoadEssexSS129EN Your new address 543b Fanton AvenueWickfordEssexSS129LF



2013-11-26 13:02:13     CUSTOMER WANTS TO CANCEL Downgrade package and change address to Essex 543 b FANTON AVENUE WICKFORD ESSEX SS12 9LF I have done calander message to reorder 31 days. Add dummy CC when reordering Carol 524 366 978 Reorder card and add dummy CC Fri, 27 December,



2013-04-23 18:25:37     Added EE Your order reference number is 0423 9GA6 990 12526.



2013-04-23 18:20:21     Added Sports Your order reference number is 0423 CB08 271 12497



2013-04-23 18:15:11     Transaction information Transaction ID 7VP00519RU025302V Date and time 23-Apr-2013 17:48:41 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5521 Total £100.00 GBP



2013-04-22 15:17:40     Advised Carl host fee due on this card. As he had emailed in to say viewing is off.



2013-03-29 17:21:02     Hi, This card is due to switched off soon. Please can you get in touch and let me know if you want to continue with sky. Annual host is overdue , this can be paid online of if you prefer we can take the payment for you. Regards, Carol IF NO RESPONSE FROM THIS EMAIL SENT THERE IS A PHONE NUMBER FURTHER DOWN THE NOTES SOMEONE CAN CALL BEFORE WE CANCEL DOWN



2013-03-22 16:35:31     downgraded to ent only to prompt response for host



2013-03-14 16:05:07     Hi, We recently send you an invoice requesting payment for annual host fee. You can pay this online or call me with credit card details and i can process the payment for you. Please advise what method suits you best. Regards, Carol



2013-03-08 15:07:55     Invoice 08 Mar 2013 Invoice Number: 2880 To: 524 366 978 end user rikkitee2012@hotmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-02-21 11:32:51     invoice rikkitee2012@hotmail.com for host for 382 458 453 on Fri 1 Mar 2013 at 10:00



2013-02-15 14:59:21     acc active Your current payment details Payment method: Credit Card Card type: VISA Card number: ************5521 Expiry date: 10/2013



2012-06-06 15:33:23     upgraded sports back on to package



2012-06-06 11:08:13     cheque received and banked 23/03/2012 for host inv 1310



2012-06-04 20:59:08     Chris, i cant see any evidence of a cheque being received certainly not in Jan , host wasnt due until 01/05/2012 , we took a payment for offers in January ! invoice for host was not sent out until March. Can you call customer. Carol



2012-06-04 20:58:53     I just spoke with the client and they send off a cheque in January, Please call them on +34 952 662 894 if you have any problems with the payment, I have advised them you will call



2012-05-03 14:59:12     REMOVED SPORTS FROM PACKAGE AS HOST IS OVERDUE



2012-04-20 16:51:24     Hello, on 10 Mar 2012 we sent you Invoice Number: 1310 regarding the annual host fee. This has still not been paid therefore to avoid your card being switched off by our automated service, please pay this invoice as soon as possible. Thankyou, Charlotte



2012-03-10 13:36:46     Invoice 10 Mar 2012 Invoice Number: 1310 To: Rikki rikkitee2012@hotmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 524 366 978 100.00 100.00 Total £100.00



2012-03-10 11:59:57     rikkitee2012@hotmail.com



2012-02-20 09:48:45     Contact customer for info to send invoice Ricky 0034 952662894



2012-02-18 13:41:27     Hello, As we have a new payment system we require customer details in order to send an invoice directly to the customer. A host fee is due soon on this card. If you would prefer to transfer the invoice to the customer yourselves we can send the invoice to you. Please get back to us when you can, Thankyou, Charlotte



2012-02-07 12:32:32     paid balance using card details 4751170012915454 Exp 06/13 Csv 050. Also used same for monthly bill



2012-02-07 09:45:37     There is an OSB £65.32 on this account. Customers cc declined in January



2012-01-18 22:02:28     OFFER PAID IN FULL , ALL FOLDERS UPDATED



2011-12-19 15:59:01     CC details at Sky (377313) we have no record of this cc. I have the cc that host fee was taken from. I have taken offers rec 3111 (902114)



2011-12-18 18:50:19     WORKING WITH IPAD CAN'T COPY AND PASTE PAGES FROM MYSKY D/D DETAILS CHANGED TO DUMMY C/C ENDING 7313 01/16 DATE OF PAYMENT CHANGED TO 24/MONTH WHEN CUSTOMER CALLS AS VIEWING OFF OFFERS DUE



2011-12-17 12:44:48     offers: total due: £128.71 total taken: no offers taken. £128.71 to be taken



2011-12-17 12:41:26     securty question: first street you lived in? main street



2011-06-18 15:38:35     Current Payment DetailsYour Current Payment Details are as follows: Payment Method: Direct Debit Account Holder: e bower Sort Code: **-**-28 Account Number: ******36 Payment Due Date: 8th of each month



2011-06-18 15:37:49     Sky TVClose4 Pack with Sports Pack (New) 08/06/11 - 07/07/11 £42.75 Viewing Subscription Discounted (New) 08/06/11 - 07/07/11 £21.38 CR Sky+ Subscription 08/06/11 - 07/07/11 £0.00 4 Pack with Sports Pack 08/06/11 - 07/07/11 £42.75 Credit for Cancellation of 4 Pack with Sports Pack (New) 08/06/11 - 07/07/11 £42.75 CR 4 Pack with Sports Pack (New) 27/05/11 - 07/06/11 £16.55 Viewing Subscription Discounted (New) 27/05/11 - 07/06/11 £8.27 CR Credit for Cancellation of 4 Pack with Sports Pack (New) 27/05/11 - 07/06/11 £16.55 CR Subtotal: £13.10



2011-04-12 16:01:44     Packages: Sports, Knowledge, News, Style and culture, Variety.



2011-04-12 16:00:26     Host fee taken rec 2096 (902114) Upgraded to 4 mix plus sports pack



2011-03-10 13:27:33     downgraded to variety mix



2011-03-09 12:48:58     Please DOWNGRADED this card for CC details. lb



2011-03-02 11:22:42     Active acc on 4 mix with sports, DD details on acc (36) Pdd 8th of every month Host fee Declined rec 1844 (536029)



2010-05-25 16:13:39     Your billing account has been reinstated. Added customers DD details to acc - Payment Method: Direct Debit Name of Account Holder: e bower Account Number: **02 7736 Sort Code: **-**-28



2010-05-25 11:38:08     There is an overdue debt on your billing account, please pay off the following amount immediately £28.50



2010-05-01 11:12:37     PIN 6268



2010-05-01 11:10:30     Can you please pair the following: Sky card 524 366 978 Model 40F905R Version 4F0603 Serial 1000858472. Packages: Sports, Knowledge, News, Style and culture, Variety. Payment info: 5020 2400 0467 2058 Exp 02/2015 Cvc 815.



2010-04-30 11:44:15     SOLD TO PROSKY 100 EUROS - NO MONEY TAKEN. (MONEY IN LIEU OF WORK DONE AT THE VILLA).



2010-04-29 12:10:17     CANCELLED HD SUBS - WILL FINISH ON 29/5/10. IS ON MUSIC MIX ONLY. CHANGED ADDRESS AGAIN DIDN'T GET DONE LAST TIME



2010-04-26 12:50:16     card sent to steve fedex sell asap



2010-04-24 10:10:44     new p4 card 524 366 978 Previous Card 279 326 268



2010-04-21 11:19:36     Reordered card Old address - 10 FLAKEFIELD EAST KILBRIDE G74 1PF New address - 2228 UPPER PARK ROAD, WICKFORD, ESSEX, SS12 9EN



2010-04-20 19:38:08     CUSTOMER EMAILED WANTING TO CANCEL HER CARD, WE CAN REORDER AND SELL ASAP



2010-04-20 10:15:34     when the client got this card the old customers cc details were still on the account. So when we noticed this £28.50 was taken from the new customer in order to refund the old customer. Then her details were added to the account. so the refund and her next months sky bill came out within a few days of each other. customer is queryin this and wants a refund. i have explaind what happened. see if she emails bk



2010-04-16 15:00:04     cant work this acc out the only payment i can see we have taken is the £120 on the 14.12.09?? still lookin into this



2010-03-11 10:25:13     MY SKY Username ERIN.BOWER Password boyd123 Email erin.bower@post.alderney.ws Date of birth 31/10/1968 Security question Mother's maiden name? Answer to security question BOYD Select Bill Date- 22 February 2010 25 Sky Subscriptions £28.00 Transaction Duration Description Value 08/03/2010 - 07/04/2010 Sky+HD Pack £10.00 08/03/2010 - 07/04/2010 1 Pack £18.00 Subtotal £28.00 Additional Products and Services £0.50 Description Payment Status Amount Total Balance: £28.50 05/03/2010 Payment Received £28.50 CR Current Balance: £0.00 Payment Due By: 08/03/2010 Added end users cc details to the sky acc (016796) took £28.50 from her cc and credited the card holder b4 Mrs Dark as cc details were not swopped over on activation.



2010-01-18 11:09:48     HOST FEE PAID £120 7354 14.12.09 Christine Baxter Tele. 0034 620 035 862 Calle Africa 16 Alfaz del Pi 03580 Alicante, Spain CLIENT OLD CARD WAS 201 560 240



2010-01-18 09:53:14     P4 card arrived 399 161 348



2010-01-15 16:39:22     CHANGED ADDRESS FROM 1334E LOCKWOOD COURT YO42 2QW NEW CARD BEING SENT OUT. THE CLIENT WANTS TO CANCEL MRS DARK SO CARD CAN BE SOLD BUT CHANGE PAYMENT DETAILS



2009-07-16 14:16:51     DOWNGRADED TO 1 MIX (MUSIC) FROM THE FULL PACK AS EMAIL REQUEST



2007-05-31 11:05:21     ADDED CUST CC DETAILS ON ACC (9232)



2007-03-26 11:49:07     REPAIRED, UPGRADED FULL, CUST C/C DETAILS ADDED 0438