Transactions

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Contract Number	240019697574
Card Number	507 943 371
MultiRoom Number
First Name	MR Len
Last Name	HITON
Address	894C Fanton Avenue
Address	Wickford
Address
Town / City	Essex
Postcode	SS12 9EX
Telephone	01268 116118
Maiden Name	LENNOX
Sky Password	sky123
Date of Birth	1980-08-07 00:00:00
e-Mail	lenonhiton@post.alderney.ws
Sky Card Number	507 943 371
Prev Sky Card Number	279 445 548
Host Fee Paid	2014-11-04 00:00:00
Host Fee Due	2000-01-01 00:00:00
Create Date	2007-01-01 00:00:00
Modification Date	2014-10-28 12:30:27
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username	LENONHITON
MySky Password	lennox12
Contract Status	Viewing Abroad

2014-03-03 10:16:07 Viewing Abroad

2014-02-28 15:15:33 Called sky account all active. Need to do trouble shooting steps if still not working.

2014-02-14 10:13:38 Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************6396 Expiry date: 02/2017 4870 9008 1033 6396 02/17 920

2013-11-04 11:27:57 Your transaction was successful. Transaction information Transaction ID 60E11276PU522893R . Date and time 04-Nov-2013 12:03:23 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX6396 . Total £120.00 GBP

2013-10-04 15:48:33 Invoice 04 Oct 2013 Invoice Number: 4406 To: 507 943 371 sif skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card annual host fee 120.00 120.00 Delete Edit Total £120.00

2013-10-04 15:33:02 cc for host C.C 4870 9008 1033 6396 Exp: 02/14 659

2013-09-14 11:46:08 Your transaction was successful. Transaction information Transaction ID 1VD90269GF3948515 Date and time 14-Sep-2013 11:33:08 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6396 Total £43.50 GBP

2013-09-14 11:43:21 Invoice 14 Sep 2013 Invoice Number: 4269 To: 507 943 371 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky card deposit 43.50 43.50 Delete Edit Total £43.50

2013-09-14 11:39:18 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************6396 Expiry date: 02/2014

2013-09-14 11:38:16 Billing Period Charges Entertainment Extra with Movies 26 Sep - 25 Oct £43.00 Yours at no extra cost Sky TV total: £43.00 Additional Charges Show£0.50 Payment due on 26 Sep £43.50

2012-12-12 09:13:17 PAID OSB £42.50 BY C.C 4870 9008 1033 6396 Exp: 02/14 659 ADDED SAME

2012-10-31 13:57:54 pin is 3371

2012-10-31 13:46:32 Your transaction was successful. Transaction information Transaction ID 5AR040113G704512L . Date and time 31-Oct-2012 14:46:11 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX6396 . Total £120.00 GBP

2012-10-31 09:31:21 HI Can you please tell me the pin number for this as it is not working? Terri Hi Terri, Do you have cc for host fee as this is due ? Regards, Carol

2012-10-25 14:58:08 CC DECLINED FOR HOST NO OB AT SKY Billing Period Charges Discounts Sky+ Subscription 26/10/12 - 25/11/12 FREE Entertainment Extra with Movies 26/10/12 - 25/11/12 £42.00 Sky TV total: £42.00 Additional Charges Show details£0.50 Billing Period Charges Discounts Credit Card Admin Charge 26/10/12 - 26/10/12 £0.50 Additional Charges total: £0.50 Payment due on 26/10/12 £42.50 Payment Received 23/10/12 £42.50 CR Account balance £0.00 PIN CHANGED TO 1010 TO PROMP CALL FOR HOST

2012-10-23 16:51:42 Invoice 23 Oct 2012 Invoice Number: 2473 To: 507 943 371 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 507 943 371 120.00 120.00 Delete Edit Total £120.00

2012-10-23 16:38:32 Active account on Entertainment Extra with Movies.PDD 26th of every month. Payment method: Credit Card Card type: VISA Card number: ************6396 Expiry date: 08/2014

2011-12-20 14:11:28 Payment Due Date: 26th of each month

2011-12-02 14:40:02 OSB paid using cc details 4870 9008 1033 6396 exp 08.14 cvc 942 Same details used for monthly payments

2011-12-02 13:57:39 osb £86.39 on account, needing new cc details to clear balance and get channels on

2011-12-02 13:49:43 mysky security question updated Mother born glasgow

2011-11-23 13:31:05 OFFER COMPLETE

2011-11-14 12:40:09 Have called sky to querrey bill all corrected email sif back to explain

2011-11-07 17:49:32 HI Terri, I am not sure i understand this with sky. Customers monthly payment to sky is £41.00 / month , 23/05/2011 £15.35 was collected instead of £41.00 , this was short by £25.29 , 23/06/2011 £20.75 was collected instead of £41.00 , this was short of £20.25 , 23/07/2011 same as 23/06/2011 , 23/08/2011 same as above, 23/09/2011 customers c/c declined at sky , no payment was made so £41.00 outstanding , 23/10/2011 sky collected £80.75, this is the one i am not sure about , i will copy sky page for you, Statement date: 12/09/11 Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £20.25 Billing Period Charges Discounts Entertainment Pack with Movies Pack 26/09/11 - 25/10/11 £40.50 Viewing Subscription Discounted 26/09/11 - 25/10/11 £20.25 CR Sky+ Subscription 26/09/11 - 25/10/11 £0.00 Sky TV total: £20.25 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 26/09/11 - 26/09/11 £0.50 Additional Charges total: £0.50 Payment due on 26/09/11 £20.75 Payment Received 12/10/11 £20.75 CR Credit Adjustment 12/10/11 £60.00 CR Credit Card Declined 24/09/11 £20.75 CR Payment Received 23/09/11 £20.75 CR Account balance £60.00 CR Statement date: 12/10/11 Understanding your bill This bill is affected by changes to your account This includes a payment adjustment made by one of our agents. To understand how the total of your bill has been calculated it helps to look carefully at the range of dates each charge and credit applies to. Amount of last bill £20.75 Payment received for your last bill, thank you. £80.75 CR Amount owing from last bill £60.00 CR Sky TV £60.00 Billing Period Charges Discounts Debit Adjustment 12/10/11 - 12/10/11 £60.00 Sky TV total: £60.00 Payment due on 26/10/11 £0.00 I am not sure what the £60.00 is for , maybe because c/c failed this is a payment taken in advance. We have paid sky shortfalls £106.65 on 12/10/2011 , £20.25 on 26/10/2011 and £100.00 annual host fee on 01/11/2011. Shortfall in total is £126.54. We have taken £126.90. Hopefully this account will be sorted and there will only be 1 payment to sky from now on, if your customer wishes we can call sky and ? the £60.00 payment. Sorry for the delay with this reply. Regards, Carol

2011-11-07 17:49:00 Hi Received this email. Please advise. Still having problems with my SKY billing! 10/14/11: SKY subscription fee auto pay: $32.72 10/27/11: KANEL INSTALLATIONS LTD subscription fee auto pay: $32.44 11/02/11: KANEL INSTALLATIONS LTD ??? auto pay: $160.09!!!! What the hell?s going on? If this is the way I?m going to be billed (and the amount I?m going to be billed) every month, I?ll cancel the subscription. There is NO WAY my SKY subscription should cost this much a month. Again, my SKY card info: James C. Minyon 507 943 371 U M094121M05 193 Please clarify what I?m paying for?something is amiss. Again, if you can?t assist I?ll request a cancellation of the SKY service. Terri

2011-11-01 18:08:50 HOST FEE PAID REC 2177 C/C 6396

2011-10-26 14:12:06 Oct offer taken rec 1956 (336396)

2011-10-22 19:50:40 Understanding your bill This bill is affected by changes to your account This includes a payment adjustment made by one of our agents. To understand how the total of your bill has been calculated it helps to look carefully at the range of dates each charge and credit applies to. Amount of last bill £20.75 Payment received for your last bill, thank you. £80.75CR Amount owing from last bill £60.00CR Sky TV £60.00 Billing Period Charges Discounts Debit Adjustment 12/10/11 - 12/10/11 £60.00 Sky TV total: £60.00 Payment due on 26/10/11 £0.00 account active to see gmaild carol

2011-10-19 09:11:31 still no joy in getting account active cc details 4870 9008 1033 6396 08.14 942

2011-10-17 09:50:25 called sky again, apparently they had fixed it but still not on. have to call back again tomorrow

2011-10-14 10:26:02 tried to update payment details again. still no joy with Sky

2011-10-12 14:29:07 Terri, Re this account, the customer payments to sky have been short from May to Sep and the customers c/c has also declined. In May , money collected by sky was only £15.35 instead of £40.50 , June to september customer only paid £20.25 instead of £40.50 , this is why there is a balance. Hope this helps, Regards, Carol

2011-10-12 10:07:31 paid osb of £20.75 using card 4870 9008 1033 6396 exp 08.14 cvc 942. issue with Sky's system in adding cc details for continuous payments. need to try and add them again in an hour

2011-10-12 09:11:45 MAY TO SEP OFFER PAID REC 1670 C/C 6396 O/B @ SKY FOR £20.25 HAS TO BE PAID AND NEW C/C DETAILS ADDED , TASK TO GMAIL

2011-10-12 09:02:45 Hi Terri, There is an O/B for £126.90 , can you let your customer know the amount and i will pay this and get viewing back on , c/c has been declining at sky. Regards, Carol

2011-10-12 09:00:34 Important information about your account Payment on your account is overdue Please check your payment details to see if there has been a mistake, for example if you changed your card or bank account without telling us the payment may have failed. You can easily top up your account with a one-off payment. See our late and failed payments help article for more information. If you made a payment in the last few minutes, please ignore this alert. Understanding your bill Your next bill will be affected by changes to your account You have removed Sky TV You may see some credits on your next bill for products you have removed. This is because we collect some subscription payments in advance, so when you cancel a product, we refund you the advance payments pro rata. Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £20.25 Billing Period Charges Discounts Entertainment Pack with Movies Pack 26/09/11 - 25/10/11 £40.50 Viewing Subscription Discounted 26/09/11 - 25/10/11 £20.25 CR Sky+ Subscription 26/09/11 - 25/10/11 £0.00 Sky TV total: £20.25 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 26/09/11 - 26/09/11 £0.50 Additional Charges total: £0.50 Payment due on 26/09/11 £20.75 Your bill is overdue. Please make a payment as soon as possible. Make a payment Credit Card Declined 24/09/11 £20.75CR Payment Received 23/09/11 £20.75CR Account balance £ C/C DECLINED AT SKY 23/09/2011

2011-10-12 08:58:33 18 May 2011 Print CSV PDF This bill replaced the bill dated 12 May 2011 Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £14.85 Billing Period Charges Discounts Entertainment Pack with Movies Pack (New) 26/05/11 - 25/06/11 £40.50 Viewing Subscription Discounted (New) 26/05/11 - 25/06/11 £20.25 CR Entertainment Pack with Movies Pack 26/05/11 - 25/06/11 £40.50 Credit for Cancellation of Entertainment Pack with Movies Pack (New) 26/05/11 - 25/06/11 £40.50 CR Sky+ Subscription 26/05/11 - 25/06/11 £0.00 Credit for Cancellation of Entertainment Pack with Movies Pack (New) 18/05/11 - 25/05/11 £10.80 CR Entertainment Pack with Movies Pack (New) 18/05/11 - 25/05/11 £10.80 Viewing Subscription Discounted (New) 18/05/11 - 25/05/11 £5.40 CR Sky TV total: £14.85 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 26/05/11 - 26/05/11 £0.50 Additional Charges total: £0.50 Payment due £15.35 Payment Received 23/05/11 £15.35CR Account balance £0.00

2011-05-11 09:02:17 ADDED NEW C.C 33 6396

2010-11-01 08:57:36 HOST FEE TAKEN REC 1084 (100417)

2010-10-26 11:44:54 MY SKY Username LENONHITON Password lennox12 Email lenonhiton@post.alderney.ws Date of birth 07/08/1980 Security question mmn Answer to security question lennox Active acc on moviesworld pack, cc details on acc (0417) payment due date 26th of every month

2010-01-06 14:32:46 added movies to package pin 5548

2010-01-04 10:39:39 PAIRED CARD ON STANDARD BOX ON 6 MIX ADDED C.C 100417

2010-01-04 10:25:59 HOST FEE PAID £100 7494

2009-12-03 10:16:10 CARD SENT TO SIF ALL FEES DUE ON ACTIVATION

2009-11-26 09:45:42 Forced signal sent - card active

2009-10-20 12:11:43 new p4 card 507 943 371

2007-07-23 12:11:59 Checked sky+ subscription has been added Paired card to box Viewing activated

2007-07-19 15:21:38 NEW CUSTOMERS TAKES OVER PAIRED TO SKY+ BOX, ACTIVATED RECORDING. OB of £15 paid cust CC (9098) Added cust CC to ACC (9008) Upgraded to Sky World

2007-07-19 15:08:51 Changed address from 1107E Lockwood Court.

2007-03-28 10:29:20 CANCELLED AT THE BANK - FIRST PAYMENT ALREADY TAKEN.

2007-03-26 16:57:00 added cust c/c details to account ( ending 2713 )

2007-03-13 12:00:50 Let ross know when 1st payment is off.