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Contract Number 240019678731
Card Number 542 648 191
MultiRoom Number
First NameMR David
Last NameWALSH
Address1032 THE CHASE
AddressWICKFORD
Address
Town / CityESSEX
PostcodeSS12 9EX
Telephone01759 214 329
Maiden NameHOOK
Sky Passwordpencil
Date of Birth1975-06-19 00:00:00
e-Maildavidwalsh@post.alderney.ws
Sky Card Number542 648 191
Prev Sky Card Number542 368 378
Host Fee Paid2016-02-01 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2007-01-01 00:00:00
Modification Date2017-10-03 11:50:34
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamedavid.walsh12
MySky Passwordrasberry
Contract StatusOutstanding Balance



2017-10-03 11:48:24     Account has OB £24.02



2016-12-15 15:21:31     OLD CUSTOMER DEPOSIT REFUNDED You have successfully set up a payment with the following details: Account to make payments from: Business Current a/c - 09-01-28 08806038 Transaction name: Setup a new payment Payment number: 140 Payee name: G & Mrs K Grant Their account: 30-93-60 00404242 Payment reference: Refund Amount: £67.75 To leave your account on: 15/12/2016



2016-12-12 16:48:08     Added dummy DD to account, Downgraded to Original only and reordered viewing card. 08 71 99 34429728 Host fee due date was 11/04/2017



2016-12-09 13:14:32     08/12/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240019678731, MANDATE NO 0546 £32.00



2016-11-24 13:14:46     Final bill paid. Client will be due the full amount of deposit back once we reorder the card and add dummy DD on the 10th of December. Your transaction was successful. Transaction information Transaction ID 4L4660520F562932L Date and time 24-Nov-2016 14:13:10 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2004 Total £53.53 GBP



2016-11-24 12:51:25     If we take the final sub from the client's deposit then we will have to reorder the card earlier that the original 31 days notice period as the account will be cancelled down for non payment before then since there's dummy DD on the account now due to client's sub declining. The plan was to reorder the card since it couldn't be cancelled down and when it came to selling the card we'd be able to get the balance wiped and would then have a non offer card to use. Client is unhappy that his account will be switched off before the 10th of December if we take the final bill from the deposit.



2016-11-23 16:49:53     Added dummy DD. 08 71 99 34429728



2016-11-23 11:50:14     Client asked us to try sub again and if it declines to take the final amount from his deposit instead. Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2016-11-21 14:30:21     nov sub declined Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2016-11-10 16:29:25     Client emailed in to cancel account so I've changed monthly reminders to simulate a final bill and set a reminder to reorder the card and add dummy dd to the account.



2016-11-03 15:21:41     03/11/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240019678731, MANDATE NO 0546 £5.63



2016-10-20 16:38:59     October sub paid. Same CC details so client must have just topped card up or contacted bank to allow payment through. Added Santander back onto account. Your transaction was successful. Transaction information Transaction ID 4J861481BP6461806 Date and time 20-Oct-2016 16:37:03 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2004 Total £80.30 GBP



2016-10-20 14:00:41     £80.30 October sub declined so re-added client's details to Sky and emailed client for updated payment details.



2016-10-20 13:48:36     Bill for October is not £60.03 it's £5.63 so will add Santander and take full monthly sub. My subscriptions 27 Oct - 26 Nov £32.00 Last month's changes Adjustments for changes you've made - £26.67 Additional charges £0.30 Total due 27 Oct £5.63



2016-10-03 22:57:25     BILLING AND OFFER INFO Total due 27 Aug £80.30 UPCOMING SUBS 27 October £60.03 27 November £32.30 27 December £32.30 WILL DO ADMIN TO TAKE £20 TOWARDS OCTOBER BILL THEN ADD SANTANDER TO TAKE MONTHLY SUBS CC ON ACCOUNT AT THE MOMENT Your current payment details Payment method: Credit Card Card type: VISA Card number: ************2004 Expiry date: 09/2019



2016-10-01 10:08:36     Reactivated account with 60% off for 12 months = £32.00 pm



2016-09-23 13:10:21     Cancelled account & calendarized for a week to reinstate with an offer



2016-07-04 12:52:47     Client asked for a breakdown of monthly cost. Hi Graham, Yes Sky increased their prices in June although the May bill may have been affected too due to your billing date. The Full + HD pack can be broken down as follows; Family - £38/month Sports + Movies - £36/month HD pack - £6/month So in total you should be paying £80 per month for this package. If you're paying by card as opposed to direct debit then there is often a 30 pence charge for this from Sky. Regards CK



2016-02-01 11:46:35     Your transaction was successful. Transaction information Transaction ID 4VS399498L5305840 Date and time 01-Feb-2016 12:46:35 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2004 Total £120.00 GBP



2016-01-19 15:56:03     Invoice 19 Jan 2016 Invoice Number: 8674 To: 542 648 191 skytec skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Host fee 120.00 120.00 Delete Edit Total £120.00



2016-01-19 15:53:18     27 Jan - 26 Feb A month in advance Variety with Sports & Movies HD£75.75 Free items Total £75.75 Last month's changes Adjustments for changes you've made £0.00 Additional charges £0.50 Total due 27 Jan £76.25 Payment method: Credit Card Card type: VISA Card number: ************2004 Expiry date: 06/2016



2015-07-13 10:42:48     Explained price increase to customer Variety - £30 Sports - £25.50 Movies - £9 (discount as u have Sports original movies package price £17) HD - £11.25 Total £75.75 Additional charge 0.50 Monthly sky package price is £76.25



2015-01-30 11:06:47     Your transaction was successful. Transaction information Transaction ID 23G481788P366662E . Date and time 30-Jan-2015 12:06:26 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX2004 . Total £120.00 GBP



2015-01-27 13:26:27     4929 4286 3276 2004 06/16 Invoice 27 Jan 2015 Invoice Number: 6977 To: 542 648 191 End User skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2015-01-27 13:22:23     Sky TV Billing Period Variety with Sports & Movies HD 27 Jan - 26 Feb £71.25 Additional Charges £0.50 Payment due on 27 Jan £71.75 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************2004 Expiry date: 06/2016



2014-10-31 09:54:06     Your monthly subscription on your sky package Variety with Sports & Movies HD is £71.75.



2014-03-24 10:39:49     Additional user created You have successfully created an additional user. They will now be able to enjoy the Sky services that are available through your Sky household account. USERNAME gg1000 Password alex5252 Mobile number i registered 07825664220



2014-02-10 12:23:19     Sent customer standard deposit letter



2014-02-03 14:34:09     Your transaction was successful. Transaction information Transaction ID 7W097384DD144571M . Date and time 03-Feb-2014 15:14:14 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX2004 . Total £100.00 GBP



2014-01-21 10:58:56     Invoice 21 Jan 2014 Invoice Number: 5089 To: 542 648 191 End User skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2014-01-21 10:57:01     4929 4286 3276 2004 06/16



2014-01-13 15:19:05     Your transaction was successful. Transaction information Transaction ID 21K37465ND048682L Date and time 13-Jan-2014 15:56:03 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2004 Total £67.75 GBP



2014-01-13 15:17:49     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************2004 Expiry date: 06/2016



2014-01-07 10:21:54     542 648 191 try and take deposit again Tue, 14 January



2014-01-07 10:06:38     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2014-01-07 10:01:26     Invoice 07 Jan 2014 Invoice Number: 4927 To: 542 648 191 skytec skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 67.75 67.75 Delete Edit Total £67.75



2014-01-07 10:00:12     Sky TV Show£67.25 Additional Charges Show£0.50 Payment due on 27 Dec £67.75 Payment Received 27 Dec - £67.75 Account balance



2013-01-22 23:12:30     HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 1P5257354B072281S . Date and time 23-Jan-2013 00:12:09 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX2004 . Total £100.00 GBP



2013-01-22 23:10:57     Invoice 22 Jan 2013 Invoice Number: 2742 To: 542 648 191 End User skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 542 648 191 100.00 100.00 Delete Edit Total £100.00



2013-01-22 23:09:26     4929 4286 3276 2004 02/13 006



2013-01-17 16:25:32     542 648 191 create and send invoice to end user for host on Fri 25 Jan 2013 at 13:30



2013-01-17 16:12:55     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************2004 Expiry date: 02/2013



2012-02-24 09:26:54     Inv 1207 paid by bank transfer 14/02/12



2012-02-24 09:22:29     Do not switch card off, apparently paid invoice on 17th Feb by Bank T/F



2012-02-10 14:24:33     Invoice 10 Feb 2012 Invoice Number: 1207 To: Graham Grant grahamgrant1@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 542 648 191 100.00 100.00 Delete Edit Total £100.00



2012-01-04 17:46:48     THIS CUSTOMER HAS DONE A BANK T/F FOR TOTAL OFFERS , NOT RECEIVED AS YET INTO BANK , WILL UPDATE WHEN MONEY RECEIVED



2011-12-05 11:52:59     Sent client a huge email detailing each bill and payment going back to June 2011. Client owes us £156.25 in offers which have now finished on account. next bill for client is £62.75 for full pack with HD which is normal pricing



2011-12-05 11:06:39     request received for billing from March 2011 to present



2011-10-25 15:56:58     Email requesting what billing was for September and October which both have offers on them.



2011-08-31 10:56:43     CUSTOMER NOT HAPPY TO PROVIDE C/C DETAILS FOR OFFER , MANY EMAILS BACK AND FORTH SEE GMAIL



2011-08-29 13:38:57     Hi Graham, Apologies for the delay in this reply. You pay sky £62.75 each month. There was a shortfall in the month of June of £52.00 , this was due to an admin error at sky , you paid £10.75, There was then a shortfall to sky in the month of July of £26.00, you paid £36.25. We have paid sky on your behalf for the 2 amounts, that is £52.00 and then £26.00, can you please provide us with c/c details to pay this balance. I hope this clears this up for you, this has happened in several occasions in the past with sky, we get a letter to the address that we use for your card saying that there is a balance on the account , when the balance is in fact due to an admin error at their end, we pay the balance so you have no interruption with your viewing.Hopefully this will now be sorted, however if it happens again , we will pay difference and then take difference from c/c provided. Regards, Carol



2011-08-29 11:54:05     THE REFUND WAS NOT TO THIS CLIENT AS ANOTHER CLIENT PAID OFFERS ON THIS ACCOUNT , THEREFORE OTHER CLIENT WAS REFUNDED AND THIS CLIENT HAS NEVER PAID ANY OFFER



2011-08-24 18:25:56     £78.00 refunded as these offers have been taken from another persons c/c Steve emailed for this customerc c/c



2011-08-16 14:36:20     AUGUST OFFER DECLINED. CUSTOMER BEING EMAILED. REC 148. C/C 1626



2011-07-14 15:22:44     Offer taken rec 3798 (401626)



2011-06-26 13:02:24     Offer £10.42 taken rec 3214 (401626)



2011-06-18 13:32:45     Your Current Payment Details are as follows: Payment Method: Credit Card Card Type: VISA Card Number: ************2004 Expiry Date: 02/13 Payment Due Date: 27th of each month Update Payment Details



2011-06-18 13:32:08     Sky World 27/06/11 - 26/07/11 £52.00 Viewing Subscription Discounted 27/06/11 - 26/07/11 £26.00 CR Sky+HD Pack 27/06/11 - 26/07/11 £10.25 Sky+ Subscription 27/06/11 - 26/07/11 £0.00 Credit for Cancellation of Sky World 27/05/11 - 26/06/11 £52.00 CR Sky World 27/05/11 - 26/06/11 £52.00 Viewing Subscription Discounted 27/05/11 - 26/06/11 £26.00 CR Subtotal: £10.25 Packages: £10.25 Additional chargesOpenCredit Card Admin Charge 27/06/11 - 27/06/11 £0.50 Subtotal: £0.50 Admin charges: £0.50 Payment due on 27/06/11 £10.75



2011-04-29 11:09:07     CB GOT CARD ACTIVATED. NOW OK. PHONED & GOT £113.38 CREDIT - COMPENSATION FOR CUSTOMER.



2011-04-28 15:37:58     NEW CARD IN - STILL NOT AUTHORIZED. SKY SAY THEY'VE SENT ALL SIGNALS AND REPAIRED AGAIN - WAIT 24 HRS !!!



2011-04-26 15:24:33     Tracking no.: 797009143781



2011-04-20 10:40:58     sent to steve fedex



2011-04-20 10:09:23     new 542 648 191 Previous Card 519 736 011 .



2011-04-16 15:32:56     CARD REORDERED REQUIRED URGENTLY FOR ROBERT ZDRILL PHONE STEVE WHEN IN



2011-04-14 11:27:20     STILL NOT AUTHORIZED - TECH SAID THEY CANNOT DO A FORCED CHANGEOVER ACTION ANYMORE!! HAD THEM DO A MULTI-CHANNING ACTION



2011-04-13 10:16:25     Had technical do a FORCED CHANGEOVER ACTION



2011-04-12 11:16:23     STILL HAS NOT AUTHORIZED MESSAGE - SIGNALS RESENT



2011-04-11 18:31:19     CARD NOT AUTHORIZED MESSAGE STILL ON AFTER 4 HOURS. HAD CARD PAIRED AGAIN & SIGNALS RESENT



2011-04-11 14:40:41     CARD & BOX SOLD TOGETHER TO ROBERT ZDRILL. REPAIRED TO HD, UPGRADED TO SKY WORLD & ADDED C/C 762004



2011-03-16 22:49:53     this card given to steve patmore as stock



2011-03-11 09:39:41     new 542 368 378 Previous Card 279 285 027 .



2011-03-08 14:26:10     reordered card as no host



2011-03-08 14:12:24     No email response , message to reorder sent to board



2011-03-06 10:42:42     I emailed Jason Harding direct 06/03/2011 , please wait on a reply before reordering any cards



2011-02-27 21:21:59     MESSAGE SENT TO MARGARET ADVISING ANNUAL HOST IS DUE MESSAGE TO G'CALANDER TO REORDER IF NO WORD BACK 07/03/2011



2011-01-06 14:44:17     mysky david.walsh12 pword rasberry 0 balance



2011-01-02 21:23:03     Please do a mysky to see if account active. Cheers, Carol



2010-08-19 13:13:33     paid osb £55 by c.c 59 3630 added same



2010-08-11 12:05:23     osb £55 c.c declined



2010-05-06 15:06:25     Upgraded to full sky word pack . Got a half price offer off sports and movies for the newt 2 months.



2010-03-26 13:18:05     HAD TO CALL BACK TO REMOVE NEWS MIX & ADDED C/C 948305



2010-03-26 13:08:21     REPAIRED VC, ADDED HD SUBS & CHANGED PACK TO SPORT/VAR/KNOW.



2010-03-24 17:29:05     100 euros paid into Spanish account by Jason Harding



2010-03-02 15:22:04     CARD SENT TO JASON HARDING



2010-02-22 14:30:18     REORDERED CARD AGAIN & CHANGED ADDRESS TO - 1032, THE CHASE WICKFORD, ESSEX SS12 9EX



2010-02-08 10:00:22     new card sent today



2010-02-02 09:55:54     sending revert action new card will follow no time given



2010-02-01 23:12:59     emailed jamie to chase up card as host due



2010-01-07 15:24:40     sky have resent signals and reordered card as it wasnt ordered on the 18th dec



2009-12-18 09:34:32     reordered card# cant send anymore signals



2009-11-27 13:56:14     PAID OSB £19 BY C.C 886408 ADDED SAME



2009-11-27 13:48:13     old address was 1073 D Lockwood Court YO42 2qw



2009-11-27 11:13:01     address changed to 10 flakefield revert signal sent and new card ordered



2009-07-21 12:04:02     host fee paid on the 25.03.09 £100 receipt 4177



2009-07-21 12:03:38     Host paid 25/03/09 4177



2009-03-25 13:38:52     CROSSGRADED BACK TO VAR/NEWS



2008-12-31 13:59:37     FOR HOST FEE - CROSSGRADED FROM VAR/NEWS TO KIDS/KNOW



2008-03-21 09:54:44     paid osb £50 by c.c/c 0450 added same



2007-04-19 10:23:34     paid osb of £33.87 with cust c/c (2055), added cust c/c details to acc, viewing activated.



2007-03-29 09:39:35     repaired card to box, on 2 mix, added cust c/c details to acc (2055), viewing activated.