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Contract Number 240017973381
Card Number 498 993 195
MultiRoom Number
First NameMRS SARAH/John
Last NamePREECE
Address5 pineapple cottages
Addresswakefield road
Addressnormanton
Town / Citywest yorkshire
Postcodewf1 5tp
Telephone01268 11 7086
Maiden NameMCCOURTNEY
Sky PasswordBLACK
Date of Birth1969-04-16 00:00:00
e-Mail
Sky Card Number498 993 195
Prev Sky Card Number278 687 090
Host Fee Paid2009-08-18 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2007-01-01 00:00:00
Modification Date2012-01-28 15:16:02
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number3530933
MySky Username
MySky Password
Contract StatusOutstanding Balance



2011-04-01 11:35:40     osb £23



2011-01-21 15:30:04     reordered card



2010-12-09 15:12:38     reordered card to pineapple cottages old address 10 flakefield g741pf



2010-12-08 22:02:39     SENT NEW EMAIL TO ORBIT RE OVERDUE HOST



2010-11-15 11:40:38     Emiled Kate any info on this card? Host still due



2010-10-29 11:50:00     DOWNGRADED FROM SKY WORLD + ESPN TO VARIETY



2010-10-05 09:16:32     Host fee declined rec 0903 (344305)



2010-10-04 17:00:07     Hi Kate, Re. the host fee for this card, what are you wanting me to do ? not sure if customer is paying you or if we have to take £100.00 from c/c you provided. Let me know. Many Thanks, Carol



2010-08-11 21:36:03     KATE @ ORBIT WANTS TO PAY HOST IN NOV , TO DISCUSS WITH CB



2010-07-28 12:31:14     what is happening with this card and host fee? sent email to google



2010-06-15 09:43:47     Kate going to speak to paul about the host fee wait on her getting bk to us to see what cc details to use.



2010-06-14 15:07:34     this account is active on sky world and ESPN emailed Orbit for C/C details for annual host



2010-06-14 15:06:14     Amount owing from last month £0.00 Sky Subscriptions £57.50 View Bill Details Transaction Duration Description Value 27/06/2010 - 26/07/2010 Sky+ Subscription £0.00 27/06/2010 - 26/07/2010 Sky World £48.50 27/06/2010 - 26/07/2010 ESPN £9.00 Subtotal £57.50 Description Payment Status Amount Total Balance: £57.50 Current Balance: £57.50 Payment Due By: 27/06/2010



2009-11-10 10:57:47     downgraded to 1 mix - news



2009-08-26 10:02:33     new p4 card 498 993 195 sent to orbit tnt



2009-08-24 13:26:56     sky resending card out 3-5 days



2009-08-18 14:09:26     CHANGED ADDRESS FROM 155 BRECKSIDE PARK LIVERPOOL L6 4DJ REORDERED CARD WILL BE SENT TO FLAKEFIELD THEN SENT TO ORBIT ALL FEES PAID 5809



2008-11-26 14:24:44     cancelled d/d details on setanta they are refusing to give a refund as it was problems with the signal !!!! and said it wasnt there fault



2008-10-03 17:00:43     Login details for googlemail acc user preece7656@googlemail.com password setanta1



2008-10-03 16:59:06     Major problems trying to get Setanta on. Had to set up a google mail acc and sent this to them To Whom It May Concern. I am writing to you regarding my failed attempts to become a Setanta subscriber. I set up an account on 08/12/07 and since then I have not received Setanta and I have paid £198.86. My Account number is 3530933 and my name is Sarah Preece. I have phoned on numerous occasions to no avail. I have been working abroad for a number of months which is why I have not contacted you again until recently. What your people told me was that there is a fault when they try to send signals to my box/card. They suggested I contact Sky because the problem is with the card. Sky say that is not the case as the Sky is working fine and to get back to Setanta. The last conversation I have just had with a supervisor in your call centre was along the lines of "Well I can't do any more so you may as well cancel your account". I said shouldn't someone from Setanta technical be phoning someone at Sky technical to try and resolve this but he said well "yes you are probably right but I can't do that you will have to write in or email and ask for that to be done". So the purpose of this email is two fold. 1 Please either activate my account or confirm that you are unable to activate my account. 2 Please refund my £198.86. If you can activate my account please simply credit my Setanta account or if you cannot activate my account please return the money by bank transfer to the account you are debiting every month. Regards Sarah Preece



2008-09-30 13:41:39     Full Name: Mrs sarah preece Postcode: L64DJ Viewing Card Number: 278687090 Username: SARAHPREECE Date of Birth: 16/04/1969 Place of Birth: liverpool Security Question: Mother's maiden name? Answer to Security Question: MCCOURTNEY Contact Email Address: SARAHPREECE@post.alderny.ws Third Party Marketing: No password mccourtney1



2008-09-30 13:29:32     setanta says account is active and have resent signals



2008-01-09 13:12:02     Resent signals for setanta.



2007-12-20 12:02:12     Setanta claim that there is a problem with the signals, i am being phoned back later on.



2007-12-15 11:35:09     According to Setanta, Sky have sent out a new card. We need to get the new card from the client.



2007-12-15 11:33:31     Arranged for partner to call - John



2007-12-11 09:29:00     signals resent for sky +, was address problem with setanta now fixed, setanta will be on in 2min to 4hrs



2007-12-07 15:48:39     NEW CUSTOMER SKY + Paid osb £34 with cust CC (1670) added DD detaisl (9174) upgraded to skyworld, paired card to sky + box, changed address to cust own, booked hatton fight at £15.95, booked setanta with DD details (1670)



2007-12-07 15:31:52     changed address from 922C Fanton Avenue SS12 9EN



2007-10-25 12:41:51     acc cancelled due to OSB £34



2007-10-24 14:34:41     CARD AND CLAIM FORM RECEIVED



2007-07-19 15:36:44     osb £34



2007-07-19 15:28:53     changed address from ;- 988e LOCKWOOD COURT, MARKET PLACE, york, yo422qw. 0175920572. to 922c fanton avenue, wickford essex. ss129lf. 01268117086.



2007-02-28 13:05:24     CANCELLED AT BANK