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Contract Number 240017974850
Card Number 702 948 316
MultiRoom Number
First NameMRS Helen & Paul
Last NameHARVEY
Address489 B Fanton Avenue
AddressWickford
Address
Town / CityEssex
PostcodeSS12 9LF
Telephone01759 200 347
Maiden NameMIDDELTON
Sky PasswordPaul
Date of Birth1981-04-28 00:00:00
e-Mailh.harvey@post.alderney.ws
Sky Card Number702 948 316
Prev Sky Card Number601 142 136
Host Fee Paid2018-05-28 00:00:00
Host Fee Due2020-06-01 00:00:00
Create Date2007-01-01 00:00:00
Modification Date2019-09-13 12:25:45
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameHelen1Harvey
MySky PasswordHHARVEY123
Contract StatusActive



2019-09-13 12:31:19     Added customer's CC at Sky Payment method: Payment Card Payment type: MasterCard Name on card: MRS Helen Harvey Card number: **** **** **** 8812 Expiry date: 10/2021



2019-09-13 12:22:50     Sascha has asked us to downgrade to the minimum package which would be entertainment only at £27 per month If we downgraded the early termination fees would be £60 It wouldn't be worth us taking monthly subs so we would be losing out if we downgraded and paid the ET fees I have removed kids and box sets to reduce price as these weren't in contract New monthly price is £37 I will add customer's CC at Sky and done a calendar to remove Sports and Cinema when offer ends Customer will pay September bill on 28/09 £40.21 October onwards £37 It is a 2007 card so will probably go off anyway



2019-09-05 13:48:20     September sub paid Your transaction was successful. Transaction information Transaction ID 18S5220872941003K Date and time 05-Sep-2019 13:46:42 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX8812 Total £87.80 GBP



2019-08-28 12:34:35     28/08/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017974850, MANDATE NO 0086 £43.00



2019-08-01 18:23:21     August sub paid Your transaction was successful. Transaction information Transaction ID 8YR993664N054061N Date and time 01-Aug-2019 18:22:58 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX8812 Total £87.80 GBP



2019-07-29 13:23:35     29/07/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017974850, MANDATE NO 0086 £92.00



2019-07-16 07:35:48     July sub paid Your transaction was successful. Transaction information Transaction ID 1L37894840652222Y Date and time 16-Jul-2019 07:35:30 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX8812 Total £87.80 GBP



2019-07-04 11:48:50     04/07/2019 CARD PAYMENT TO SKY SUBSCRIPTION,21.00 GBP ON 28-06-2019 £21.00



2019-07-01 13:36:33     BANKING INFO IN JUNE WE PAID OB £21.00 SUB TAKEN ON 1ST JULY IS JUNE SUB PAYMENT AND SUB AT THE END OF JULY WILL BE JULY



2019-07-01 13:34:17     JUNE SUB Your transaction was successful. Transaction information Transaction ID 7U168356EN335441U Date and time 01-Jul-2019 13:33:54 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX8812 Total £87.80 GBP



2019-07-01 13:28:01     OB PAID WITH SANTANDER Payment received 28 Jun -£21.00 SANTANDER READDED Payment method: Direct Debit Account holders name: Helen Harvey Account number: ****6038 Sort code: ****28 UPCOMING SUBS JULY 28TH £92.00 COVERS MORE THAN 4 WEEKS AUGUST 28TH ONWARDS £43.00



2019-06-28 14:51:52     Didn't seem to be any problem reactivating the account. Paid OB £21.00 with Santander c/c **55 & Santander d/d still on account. Upgraded to full pack @ £43.00 for 18 months. Calendar made



2019-06-28 11:59:23     SASCHA EMAILED TO REACTIVATE THIS ACCOUNT CANNOT VIEW MYSKY AS ACCOUNT OFF AND WILL NEED REINSTATED CUSTOMERS NEW CC 5137 7813 3408 8812 CVC 658 Expiry Date : 10/21 TASK TO CALL SKY TO REINSTATE WITH OFFER PAY OB IF OFFER AMOUNT PAY WITH SANTANDER AND TAKE FULL SUB FROM CUSTOMERS CARD IF OFFER ADD SANTANDER AND UPDATE SUB FOKLDER WITH NEW CC



2019-06-28 11:53:05     2019 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 77R14968HN5397318 Date and time 28-Jun-2019 11:52:50 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX8812 Total £120.00 GBP



2019-04-29 21:16:36     HOST FEE DUE DATE WAS 19-06-2019



2018-10-19 15:38:19     Dummy DD added Payment method: Direct Debit Account holders name: Helen Harvey Account number: ****9728 Sort code: ****99



2018-10-16 10:04:55     October sub declined Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card. Try again 19/10 - sub declined. Email to board



2018-09-25 10:21:33     25/09/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017974850, MANDATE NO 0086 £19.00



2018-09-17 11:15:25     September sub paid Your transaction was successful. Transaction information Transaction ID 7H814532564224435 Date and time 17-Sep-2018 11:15:09 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX1796 Total £73.50 GBP



2018-09-17 07:53:20     BILLING SINCE DG TOTAL DUE £19.00 (£17.00 DISCOUNT OFF THIS AMOUNT CORRECT SUB AMOUNT FOR SEP WILL BE £36.00) HOWEVER CUSTOMER WILL HAVE BEEN TOLD DG WILL BE 31 DAYS NOTICE AND THIS IS STRAIGHT AWAY SO TAKE FULL SUB IN SEPTEMBER Direct Debit payment date 25 September OCTOBER ONWARDS £11.00 NEW MONTHLY SUB WILL BE Sky Entertainment £25.00 In-Contract discount -£5.00 Sky Entertainment Subscription Discounted -£9.00 Estimated total £11.00



2018-09-06 13:22:49     EMAIL FROM AVS Please downgrade this subscription to the minimum possible until next year. Downgraded to basic ent pack (Going to Australia). Not in contract and the discount was transferable - £11.00pm until May 2019.



2018-08-28 19:39:15     25/07/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017974850, MANDATE NO 0086 £31.00



2018-08-28 06:50:40     28/08/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017974850, MANDATE NO 0086 £ 31.00



2018-08-15 16:07:44     August sub paid Your transaction was successful. Transaction information Transaction ID 85V08737SH267794U Date and time 15-Aug-2018 16:07:27 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX1796 Total £73.30 GBP



2018-07-17 12:05:53     July sub paid Your transaction was successful. Transaction information Transaction ID 4CY416440V9664948 Date and time 17-Jul-2018 12:05:34 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX1796 Total £73.50 GBP



2018-06-27 15:42:31     27/06/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017974850, MANDATE NO 0086 _ 57.00



2018-06-15 11:18:54     June sub paid Your transaction was successful. Transaction information Transaction ID 79X01527MB396245J Date and time 15-Jun-2018 11:17:31 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX1796 Total £73.50 GBP



2018-05-31 10:53:08     31/05/2018 CARD PAYMENT TO SKY SUBSCRIPTION,75.50 GBP ON 28-05-2018 £75.50



2018-05-30 12:23:05     The account wasn't reinstated on 28/05/2018 when we paid the OB due to an error in the system. Called Sky and reinstated the account Offer £31.00/month Entertainment bundle Kids Movies Sports Box details: 4f31E8 0481297198F F 3B60 FFDE June bill will be a double bill £57.00



2018-05-30 11:45:50     SASCHA ASKING TO PAIR CARD AND BOX Receiver Id F 3B60 FFDE 4f31E8 0481297198F Payment received 28 May -£75.50 NO FUTURE BILLING THIS ACCOUNT WILL NEED REACTIVATED



2018-05-28 13:14:52     Client's new card details: 5137 7813 2629 1796 01/20 799 Paid OB of £75.50 with Santander CC 3455 Readded Santander DD Current payment details Payment method: Direct Debit Account holders name: Helen Harvey Account number: ****6038 Sort code: ****28



2018-05-28 13:10:32     May sub PAID Your transaction was successful. Transaction information Transaction ID 7JT89055KX805335G Date and time 28-May-2018 13:10:11 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX1796 Total £73.30 GBP



2018-05-28 13:01:02     Host fee 2018 + OB PAID Outstanding balance £140.30 Host fee £120 Total £260.30 Your transaction was successful. Transaction information Transaction ID 28328504F07275139 Date and time 28-May-2018 12:59:49 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX1796 Total £260.30 GBP



2018-05-27 15:38:32     OB Pay outstanding balance £75.50 THIS AMOUNT INCLUDES DISCOUNT Hi Sascha, Account has been off since November 2017 with a balance of £140.30 plus annual host is also over due Carol



2018-05-27 15:22:13     HOST FEE DUE DATE WAS 19-06-2018



2017-11-19 17:40:28     TRIED SUB AGAIN BUT IT DECLINED



2017-11-14 16:05:37     added dummy dd



2017-11-14 16:01:02     nov sub declined Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2017-10-25 13:24:26     25/10/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017974850, MANDATE NO 0086 £34.00



2017-10-17 16:17:54     oct sub Your transaction was successful. Transaction information Transaction ID 77P78474BV804774E Date and time 17-Oct-2017 16:15:19 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9408 Total £68.50 GBP



2017-09-27 11:38:51     27/09/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017974850, MANDATE NO 0086 £34.00



2017-09-18 16:50:15     sept sub Your transaction was successful. Transaction information Transaction ID 0AN04137PH193081S Date and time 18-Sep-2017 16:47:59 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9408 Total £68.50 GBP



2017-08-29 08:41:19     25/08/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240017974850, MANDATE NO 0086 £33.96



2017-08-01 23:55:30     THIS CUSTOMER HAS PAID JULY SUB TWICE ONCE TO SKY AND ALSO WE TOOK SUB IF CUSTOMER GETS BACK TO US WE WILL NEED TO REFUND IF NO WORD FROM CUSTOMER DO NOT TAKE AUGUST SUB



2017-08-01 14:19:08     Added Santander and updated banking folder. Client paid Sky bill and we took sub? TV £72.39 Extra charges £0.30 Bill total £72.69 Payment received -£72.69



2017-07-19 11:08:11     july sub Your transaction was successful. Transaction information Transaction ID 14C62853AK678864T Date and time 19-Jul-2017 11:05:31 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9408 Total £72.69 GBP



2017-07-19 11:03:35     25 Jul – 24 Aug TV £72.39 Sky+ Subscription FREE Variety with Sports & Cinema Including discounts £34.00 Charges for 25 Jun to 24 Jul Sky+ Subscription - 30 days Why am I paying for 30 days? FREE Variety with Sports & Cinema - 30 days Including discounts £34.00 Why am I paying for 30 days? Charges for 23 Jun to 24 Jun Sky+ Subscription - 2 days Why am I paying for 2 days? FREE Variety with Sports & Cinema - 2 days Why am I paying for 2 days? £4.39 Extra charges £0.30 Bill total £72.69 TOTAL DUE £72.69 Payment due by 25 July



2017-06-23 16:40:41     CALLED SKY AS CUSTOMER STILL HAD NO VIEWING REINSTATED 50% OFF PACKAGE Variety + Sports + Movies £34.30 FULL PRICE £68.30 NEXT BILL 25TH JULY £72.69 AUG £34.30 I WILL DO ADMIN TO ADD SANTANDER AFTER JULY BILL AND TAKE MONTHLY SUBS CALANDER DONE TO ADD SANTANDER 1ST AUGUST CALANDER DONE TO START TAKING SUBS FROM 19TH JULY 702 948 316 19TH £68.50 MAKE SURE HD HASN'T BEEN ADDED IF IT HAS CHANGE SUB AMOUNT 4659 4166 1294 9408 CVC 716 Expiry Date : 04/20 CALANDER DONE TO TRY FOR OFFER NEXT YEAR



2017-06-21 08:19:23     BILLING Total due 25 Jun £124.13 OB PAID WITH NEW CC AND SAME ADDED



2017-06-21 08:15:45     2017 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 57A220998H5990054 Date and time 21-Jun-2017 08:13:41 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9408 Total £120.00 GBP



2017-06-21 08:15:23     SASCHA EMAILED WITH NEW CC 4659 4166 1294 9408 CVC 716 Expiry Date : 04/20 Name on Card : Ms H M G Ruhn



2017-05-03 21:54:34     HOST WAS DUE 19-06-2017



2017-01-12 10:52:23     OB £124.13 c/c declined 2/12/16



2016-06-24 09:59:42     Paid OSB of £65 with client's new CC. 5341 1113 3225 2057 02/17 620



2016-06-24 09:59:37     Paid OSB of £65 with client's new CC. 5341 1113 3225 2057 02/17 620



2016-06-24 09:36:47     Host fee paid. Your transaction was successful. Transaction information Transaction ID 80U15291PG156102E Date and time 24-Jun-2016 09:35:30 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2057 Total £120.00 GBP



2016-04-01 09:02:24     Asked to downgrade but account has been terminated by Sky for an OB of £130.



2016-03-31 15:34:19     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2015-06-19 11:03:18     Sascha called in to activate this card. Had balance cleared for free. Paired to box. 4F31E8 0481297198F Variety + Sports + Movies 4659 2200 3575 4126 10/15 439 Mrs H M Rampton Deposit paid. Invoice 19 Jun 2015 Invoice Number: 7699 To: 702 948 316 AVS skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Sky card deposit 64.50 64.50 Delete Edit Total £64.50 Your transaction was successful. Transaction information Transaction ID 80P71275JC3684910 Date and time 19-Jun-2015 10:57:24 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX4126 Total £64.50 GBP



2015-05-14 13:51:49     Hi Sascha, 702 918 384 and 702 948 316 these cards were sent to you in January as a stock cards and have not been activated yet , will you be able to activate them soon ? Carol



2015-01-27 09:36:02     OSB ON THIS ACC CANT DOWNGRADE Payment Received 25 Jan - £33.50 Credit Card Declined 26 Jan £33.50 Account balance £33.50



2015-01-19 12:36:32     Sending card 702 948 316 royal mail SASCHA AVS 556 Chemin de St Andre 06670 St Blaise France www.avs-con.com NUMBER: 04 93 54 82 75



2015-01-13 10:32:41     New card arrived in office today. 601 142 136 > 702 948 316



2015-01-12 12:55:31     REPLACEMENT CARD ARRIVED AT TERRYS Mrs H Harvey 489b Fanton Ave SS12 9LF 601 142 136 > 702 948 316



2015-01-08 15:42:58     Hi Eddie, I am not sure if there is anything that you can do here , Chris is going to speak to you. This customer Andy Middleton had the above card activated Feb 2014 and we have just realised that our payment details have been paying the sky monthly bill for the past year.Our mistake but we have never been given the customers payment details and I think our card was added to get viewing on while we waited on the customers CC. Today he has cancelled the account and we still have no CC , do you know this guy ? Can you help ? Thanks. Carol



2015-01-08 14:33:28     added dummy cc



2015-01-08 14:28:56     i have just reordered this card as we have been paying this account for a whole year!!!!that is £402 we are down because of this stupid mistake!!!!



2014-12-23 11:10:46     WHY IS SANTANDER ON THIS ACCOUNT???????



2014-12-05 14:41:25     601 142 136 reorder and add dummy CC details to the acc as customer does not wish to renew his Host fee Thu, 26 February 2015



2014-12-05 14:40:01     601 142 136 downgrade this card as customer no longer wishes to continue with Sky Tue, 27 January 2015



2014-12-05 14:38:35     Hi, thank you for your e mail We will not be renewing the subscription Regards Andy Middleton



2014-12-02 16:09:22     Hi there, Your annual host fee is now due, could you kindly supply me with the payment details you would like to use to pay this? Regards, Jeni



2014-12-01 13:50:59     Invoice 01 Dec 2014 Invoice Number: 6797 To: 601 142 136 end user andybm@live.co.uk From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-11-21 10:55:27     Family 25 Nov - 24 Dec £33.50 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************5448 Expiry date: 01/2018



2014-05-07 10:55:51     created secondary mysky for customer skygo659 strawberry



2014-04-30 16:34:38     CUSTOMER EMAILED IN INTERESTED IN VPN I EMAILED HER INFO



2014-03-27 13:45:46     note to board to find cc for customer, deposit due



2014-03-27 13:38:50     Sky TV Hide£61.71 You've upgraded from Entertainment to Entertainment Extra+ on 27 Feb You have two charges for Entertainment Extra+: one for your first billing period from the date that you upgraded to Entertainment Extra+, and one for your ongoing monthly charge billed one month in advance. Billing Period Charges Entertainment Extra+ 25 Mar - 24 Apr £32.00 Entertainment Extra+ 27 Feb - 24 Mar £29.71 Yours at no extra cost Sky TV total: £61.71



2014-03-04 15:27:10     sent signals for recording



2014-03-04 12:59:50     called sky as customer has no recording and a planner rebuild needs done



2014-03-03 10:25:59     Paired to 4F31020352571139B



2014-02-27 17:18:35     CB PAID BALANCE AND ADDED NEW CUSTOMERS PAYMENT DETAILS NEW CUSTOMER IS AN END USER



2014-02-27 17:16:52     UPGRADED Product changes 27 Feb: added Entertainment Extra+ 27 Feb: added HD Basic 27 Feb: added Sky+ Subscription



2014-02-27 16:53:40     reinstated account paired card Box details 4f3127 03826639038 Receiver ID 42BFDA923



2014-01-17 15:01:37     Carol and Chris have taken this card to Spain 18/01/2014



2013-12-12 11:25:52     Any changes you have made to your account will be reflected in this bill Thank you for adding Sky TV to your subscription This is your first bill for this product. The addition of this product may change your regular payment amount. Help understanding my bill Sky TV Hide£42.28 You've added Entertainment on 26 Nov You have two charges for Entertainment: one for your first billing period from the date that you added Entertainment, and one for your ongoing monthly charge billed one month in advance. Billing Period Charges Entertainment 25 Dec - 24 Jan £21.50 Entertainment 26 Nov - 24 Dec £20.78 Sky TV total: £42.28 Payment due on 25 Dec £42.2



2013-12-12 11:24:53     ADDED DUMMY CC Your new payment details: Payment method: Credit Card Card type: MASTERCARD Card number: ************9415 Expiry date: 01/2016



2013-12-12 11:19:23     new card arrived at office 601 142 136



2013-12-04 11:59:41     601 142 136 arrived at terrys



2013-12-02 11:00:24     CHASED UP CARD AND GOT A NEW ONE SENT OUT



2013-11-26 17:03:56     old address 70 croham mannor road, south croyden, Cr27be



2013-11-26 17:03:35     old address 70 croham mannor road, south croyden, Cr27be



2013-11-26 17:02:40     reinstated acc on ent only with santander, changed address and reordered card



2013-11-26 12:11:07     CUSTOMER OF THIS ACCOUNT IS CHARLES LINARES HE WAS ASKING IF THIS CARD CAN BE USED IT HAS BEEN OFF FOR OVER A YEAR HE HAS PAID US FPR A NEW CARD I WILL TELL HIM WE CANNOT REACTIVATE THIS CARD BOARD TO TRY AND REACTIVATE , CHANGE ADDRESS AND REORDER CARD



2013-11-26 12:05:32     EMAIL BACK FROM BARRY RE ACCOUNT Mrs Helen Harvey 70 croham mannor road South croydon Cr27be Pw Paul Mmn Middleton Dob 28-4-81 Customer cancelled account



2013-11-22 11:25:48     email barry laidlaw for details as the address is wrong



2011-07-22 15:25:37     added mysky Username: Helen1Harvey P/word HHARVEY123 mother born Edinburgh email address: h.harvey@post.alderney.ws



2011-07-22 15:23:15     Welcome h harvey Your username is: helen1harvey To sign in with your email address please open the email we have just sent to: h.harvey@post.alderney.ws, and click the link "Validate this email address".



2009-07-02 14:31:49     Old Address 10 Flakefield East Kilbride G74 1PF New Address 4 Old School Court, Grimston Avenue, Folkestone, CT20-2VA, Kent. Repaired to new box v- 9F0A01 s- 0070962293 m- 1.0.53 on 1 mix pack - knowledge. Added customers c/c details to account (062453)



2009-06-28 14:56:06     £75.00 RECEIVED ON ACCOUNT FOR CARD AND HOST ( JUNE 2009 STATEMENT FOR D AND C ) ****ANNUAL HOST WILL BE DUE 1 YEAR FROM ACTIVATION ******



2009-06-11 16:08:09     POSTCODE READS AS G74 1PS AT SKY PLEASE CHANGE NEXT CALL



2009-06-11 11:19:35     CARD CAN BE RESOLD



2009-06-11 10:37:26     Address changed from 935 Lockwood Court, MArket Place, York. YO42 2QW



2009-06-11 10:34:38     P4 card arrived 479 654 634



2009-06-09 11:56:01     changed address details to 10 flakefield, g74 1pf new card ordered for 10 flakefield



2007-03-29 19:00:08     O/BALANCE OF £34 PAID WITH CUST C/C (0037), VIEWING SWITCHED BACK ON, CARD PAIRED, UPGRADED TO 1A & CUST C/C SET UP ON ACCOUNT.



2007-02-27 09:46:24     CANCELLED AT BANK