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Contract Number 240017965866
Card Number 480 065 549
MultiRoom Number
First NameMRS MAY & James
Last NameBURLEY
Address206 upper park rd
Addresswickford
Address
Town / CityESSEX
PostcodeSS12 9EN
Telephone01759 19 9624
Maiden NameCLINTON
Sky Passwordpink
Date of Birth1981-04-28 00:00:00
e-Mailmayburley@post.alderney.ws
Sky Card Number480 065 549
Prev Sky Card Number278 882 303
Host Fee Paid2016-10-03 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2007-01-01 00:00:00
Modification Date2017-09-27 21:58:15
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameMAYBURLEY
MySky Passwordiphone1
Contract StatusOutstanding Balance



2017-09-27 21:58:14     HOST WAS DUE 01-12-2017



2017-08-06 12:01:00     SIF EMAILED ASKING TO RENEW BT SPORTS I HAVE SENT HER THIS REPLY Account 480 065 549 Sky is actually off on this account due to a balance does the customer want only BT Sports ? If so can you send me CC details for the payment and if Sky is also required the balance on the account is £89.05 Let me know what has to be done Thanks Carol



2017-03-14 20:10:02     DD FOR BT SPORTS CANCELLED You have successfully cancelled a Direct Debit with the following details: Transaction name: Cancel Direct Debit Account number: Business Current a/c - 09-01-28 08806038 Direct Debit number: 490 Payee name: BT PLC Their reference: GB15395599 Start date: 30/07/2016 Last payment: 13/03/2017 Last amount: £14.99



2017-03-14 13:21:54     13/03/2017 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000019, MANDATE NO 0490 £14.99



2017-02-14 15:50:51     13/02/2017 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000018, MANDATE NO 0490 £14.99



2017-02-03 14:32:57     Client's CC declined the January bill so we'll just need to allow the account to go off and when the client comes back to us pay the OSB with their CC, get an offer on the account and set it up as a card CB pays for.



2017-02-03 11:11:10     I tried to reinstate with an offer but the account now has an OB - c/c declined 27/1/17 £69.05. I tried to make the payment with the customers c/c detail on file but it declined again. 4975 7881 7769 2137 11/18 031



2017-01-27 13:53:03     Cancelled account as requested by Steve so he can call back to get an offer next week. Moving to Spain.



2017-01-12 12:30:50     11/01/2017 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000017, MANDATE NO 0490 £14.99



2016-12-12 13:29:38     12/12/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000016, MANDATE NO 0490 £14.99



2016-11-11 15:54:16     11/11/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000015, MANDATE NO 0490 £14.99



2016-10-11 11:34:37     11/10/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000014, MANDATE NO 0490 £14.99



2016-10-06 16:38:19     JENIS NOTE 2016 HOST FEE Your transaction was successful. Transaction information Transaction ID 096979820D315990G Date and time 06-Oct-2016 16:36:31 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2137 Total £120.00 GBP



2016-09-12 14:50:08     12/09/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000013, MANDATE NO 0490 £14.99



2016-08-11 13:16:53     11/08/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000012, MANDATE NO 0490 £6.86



2016-08-10 09:26:46     SIF client renewed BT Sports HD for another year. Invoice 10 Aug 2016 Invoice Number: 9267 To: 480 065 549 SIF skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 BT Sports HD : 01/09/2016-01/09/2017 400.00 400.00 Delete Edit Total £400.00 Your transaction was successful. Transaction information Transaction ID 5AP8595264682223D Date and time 10-Aug-2016 09:25:05 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2137 Total £400.00 GBP



2016-07-13 15:51:43     BT Sports offer £14.99 for 12 months



2016-07-12 14:01:53     12/07/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000011, MANDATE NO 0357 £26.99



2016-06-13 13:36:27     13/06/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000010, MANDATE NO 0357 £23.99



2016-05-11 09:45:09     11/05/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000009, MANDATE NO 0357 £23.99



2016-04-12 10:18:06     DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000008, MANDATE NO 0357 £23.99



2016-03-11 11:44:12     11/03/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000007, MANDATE NO 0357 £23.99



2016-02-12 09:49:31     11/02/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000006, MANDATE NO 0357 £23.99



2016-01-12 16:44:03     Paid OSB £64.25 with client's CC. 4975 7881 7769 2137 11/18 031



2016-01-12 09:45:04     11/01/2016 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000005, MANDATE NO 0357 £23.99



2015-12-11 09:32:46     11/12/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000004, MANDATE NO 0357 £23.99



2015-11-11 13:41:11     11/11/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000003, MANDATE NO 0357 £23.99



2015-10-13 15:38:04     paid osb £72.60 with customers new cc added same 4751 3000 6689 8443 Exp 10/16 654



2015-10-12 09:56:50     12/10/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000002, MANDATE NO 0357 £23.99



2015-10-01 15:56:20     Your transaction was successful. Transaction information Transaction ID 0F022000S87030826 Date and time 01-Oct-2015 15:54:36 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8443 Total £120.00 GBP



2015-09-24 15:15:40     26 Sep - 25 Oct A month in advance Family with Sports HD£63.75 Free items Total £63.75 Payment method: Credit Card Card type: VISA Card number: ************3900 Expiry date: 11/2014



2015-09-24 15:15:17     Invoice 24 Sep 2015 Invoice Number: 8171 To: 480 065 549 skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual host fee 120.00 120.00 Delete Edit Total £120.00



2015-09-11 11:42:09     11/09/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15395599-000001, MANDATE NO 0357 £20.90



2015-09-07 10:01:11     04/09/2015 CARD PAYMENT TO BT SALES 2.,15.00 GBP ON 01-09-2015 £15.00



2015-09-03 13:52:30     Upgraded to Family + Sports + HD



2015-09-02 09:34:32     BT Sports account number : GB15395599



2015-09-01 16:48:07     Added BT Sports for SIF client. mayburley@post.alderney.ws casesensitive1 Paid £15 activation fee. Order date 01/09/2015 Order number BTCZZA003502235045 Invoice 01 Sep 2015 Invoice Number: 7971 To: 480 065 549 SIF skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 BT Sports HD : 01/09/2015-01/09/2016 356.00 356.00 Delete Edit Total £356.00 Your transaction was successful. Transaction information Transaction ID 35534844X1123733F Date and time 01-Sep-2015 16:40:33 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8443 Total £356.00 GBP



2015-09-01 16:36:55     Paired card to new box for client. R006.058.64.00P 4F7006 03785378109 84076 1BF9026 D9129



2015-08-22 08:59:40     CUSTOMER WANTS BT SPORTS SD ADDED EMAILED SIF FOR CURRENT CC AS THE ONE WE HAVE HAS EXPIRED



2014-10-23 11:25:51     Your order Monthly cost Sky Sports 5 Free New monthly cost £49.25



2014-10-23 11:17:43     Your transaction was successful. Transaction information Transaction ID 1FG91651VY3144108 Date and time 23-Oct-2014 11:17:12 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3900 Total £10.00 GBP



2014-10-23 11:15:44     4975 7860 9771 3900 11/14 943 Invoice 23 Oct 2014 Invoice Number: 6643 To: 480 065 549 sif skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Admin for adding Sky Sports 5 10.00 10.00 Delete Edit Total £10.00



2014-10-03 14:47:08     Your transaction was successful. Transaction information Transaction ID 6RB90315AY998500P . Date and time 03-Oct-2014 14:45:43 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX3900 . Total £120.00 GBP



2014-09-24 11:12:50     4975 7860 9771 3900 11/14 943 Invoice 24 Sep 2014 Invoice Number: 6507 To: 480 065 549 SIF skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-09-24 11:10:19     Active account 26 Sep - 25 Oct Variety with Sports £49.25 Total due 26 Sep £49.75 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************3900 Expiry date: 11/2014



2014-07-14 16:23:29     cancelled bt sports



2013-09-30 11:22:47     Your transaction was successful. Transaction information Transaction ID 6M865879K5709342J . Date and time 30-Sep-2013 11:08:36 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX3900 . Total £120.00 GBP



2013-09-11 12:00:13     Invoice 11 Sep 2013 Invoice Number: 4251 To: 480 065 549 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2013-09-04 15:14:18     bt sports Order date04/09/2013 Order numberBTCZZA004000601216 burley212 sec q: harley



2013-09-04 12:52:16     INVOICE PAID TO ADD BT SPORTS Your transaction was successful. Transaction information Transaction ID 8K2476427N3374944 Date and time 04-Sep-2013 12:41:09 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3900 Total £250.00 GBP



2013-09-04 12:50:24     Invoice 04 Sep 2013 Invoice Number: 4196 To: SIF 480 065 549 Skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Add BT Sports SD for 1 year card 480 065 549 250.00 250.00 Delete Edit Total £250.00



2013-09-04 11:14:44     SIF HAVE REQUESTED BT SPORTS TO BE ADDED WAITING ON CONFIRMATION IF HD OR SD



2013-08-22 11:47:01     Your transaction was successful. Transaction information Transaction ID 6NF46046JS543930A Date and time 22-Aug-2013 11:27:08 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3900 Total £47.25 GBP



2013-08-22 11:46:20     4975 7860 9771 3900 exp 11/14 cvc 943



2013-08-22 11:44:58     invoice 4107 has been created for the deposit



2013-08-22 11:31:15     Invoice 22 Aug 2013 Invoice Number: To: 480 065 549 sif skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky card deposit 47.25 47.25 Delete Edit Total £47.25



2013-08-22 11:30:59     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************3900 Expiry date: 11/2014



2013-08-22 11:29:59     Billing Period Charges Entertainment Extra with Sports 26 Jul - 25 Aug £43.25 ESPN 26 Jul - 31 Jul £1.94 Yours at no extra cost Sky TV total: £45.19 Additional Charges Hide Billing Period Charges Credit Card Admin Charge 26 Jul - 26 Jul £0.50 Additional Charges total: £0.50 Payment due on 26 Jul £45.69 Payment Received 26 Jul - £45.69 Account balance £0.00



2012-09-27 15:21:40     HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 5DP66469KL971615K . Date and time 27-Sep-2012 15:21:16 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX3900 . Total £120.00 GBP



2012-09-20 15:39:45     Invoice 20 Sep 2012 Invoice Number: 2357 To: 480 065 549 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 480 065 549 120.00 120.00 Delete Edit Total £120.00



2012-09-20 15:36:40     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************3900 Expiry date: 11/2014



2011-12-19 19:10:08     Offers: Amount due: £122.30 Amount taken:£141.95 £19.65 too much taken, refund if cust complains



2011-12-19 19:05:32     security question: first street you lived in? main street



2011-12-13 15:18:03     Change Payment Method To change your monthly payment method, select one of the options below: Current Payment Details Your Current Payment Details are as follows: Payment Method: Credit Card Card Type: VISA Card Number: ********** Expiry Date: 11/2014 Payment Due Date: 26th of each month



2011-12-13 15:02:53     £20.93 OCT AND NOV OFFERS PAID , REC 3051 C/C 3900 OFFER NOW COMPLETE



2011-12-12 10:28:23     WHEN SIF SEND IN C/C DETAILS TO PAY O/B AT SKY TAKE £20.25 FOR OCT OFFER PLUS £0.68 FOR NOV OFFER = TOTAL £21.06 BALANCE AT SKY IS £49.57



2011-12-12 10:26:25     Client has lost viewing it says call to upgrade, can you do the necessary .... Thankyou Karen Hi Karen, There is an O/B of £69.95 on this account as c/c failed at sky, October payment was short by £20.38 , this was added to November payment of £49.57 , please provide c/c to clear balance and get viewing restored. Regards, Carol



2011-12-12 10:20:36     Sky TV £49.07 Billing Period Charges Discounts Sky+ Subscription 26/11/11 - 25/12/11 £0.00 Entertainment Extra with Sports 26/11/11 - 25/12/11 £40.75 Viewing Subscription Discounted 26/11/11 - 26/11/11 £0.68 CR ESPN 26/11/11 - 25/12/11 £9.00 Sky TV total: £49.07 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 26/11/11 - 26/11/11 £0.50 Additional Charges total: £0.50 Payment due on 26/11/11 £49.57 Your bill is overdue. Please make a payment as soon as possible. Make a payment Credit Card Declined 24/11/11 £49.57 CR Payment Received 23/11/11 £49.57 CR Account balance £49.57



2011-11-28 18:13:09     nov offer declined. rec 2819. c/c 3900.



2011-10-27 17:24:16     oct offer taken. rec 2040. c/c 3900.



2011-10-04 20:25:37     HOST PAID REC 1395 C/C 3900



2011-09-27 12:12:02     SEP OFFER PAID REC 1204 C/C 3900



2011-08-25 16:54:22     OFFER TAKEN REC 443 CC 3900



2011-07-27 13:04:16     2ND OFFER TAKEN £20.37 REC NUM 4162 CC 3900



2011-06-21 16:43:08     Taken offer £40.10 3070



2011-06-19 15:39:27     Current Payment DetailsYour Current Payment Details are as follows: Payment Method: Credit Card Card Type: VISA Card Number: ************3900 Expiry Date: 03/13 Payment Due Date: 26th of each month



2011-06-19 15:38:51     Sky TVClose2 Pack with Sports Pack 26/06/11 - 25/07/11 £40.75 Viewing Subscription Discounted 26/06/11 - 25/07/11 £20.38 CR ESPN 26/06/11 - 25/07/11 £9.00 Sky+ Subscription 26/06/11 - 25/07/11 £0.00 Credit for Cancellation of 2 Pack with Sports Pack 27/05/11 - 25/06/11 £39.44 CR 2 Pack with Sports Pack 27/05/11 - 25/06/11 £39.44 Viewing Subscription Discounted 27/05/11 - 25/06/11 £19.72 CR Subtotal: £9.65



2011-06-19 15:36:56     MY SKY MAYBURLEY iphone1



2010-10-01 09:50:09     £100 host paid 0829



2010-09-16 15:26:44     Acc active, on 2 mix with sports, cc on acc (3900) payment due date 26th of every month



2010-03-16 11:20:16     Paid off OSB £60.09 with cust cc and added details to acc (713900) acc has been reinstated



2009-12-01 11:16:08     host fee paid £100 7169



2009-11-17 10:31:51     paid £214.59 - 2 months in advance payment, sending signals to reinstate package



2009-09-17 11:20:20     CARD SENT TO SIF 09.09.09



2009-09-09 11:55:42     P4 card arrived 480 065 549



2009-08-07 20:03:30     Customer had unplugged the box, signals resent.



2009-08-07 10:21:57     Re-activated account repaired to Sky+ box on 2 mix music and news with sports channels and ESPN Got 6 months half price offer



2009-07-15 15:45:46     CANCELLED ACCOUNT will shut down in 30 days



2009-02-20 12:46:18     Repaired to a new box and added cust c/c details (735616)



2009-02-16 14:19:18     no osb on account resent signals



2009-02-16 14:08:49     password for mysky clinton1



2009-01-31 19:09:42     UPGRADED MY PACK TO THE SKY WORLD PACK * * HOST FEE BEEN PAID RECEIPT 3735 * *



2009-01-31 17:29:41     Name: Mrs May Burley Email Address: mayburley@post.alderney.ws Mobile Number:Username: MAYBURLEY Password: iphone1 Date of Birth: 28 April 1981 Place of Birth:Secret Question: Favourite music band or singer? Secret Answer: FRANK SINATRA Viewing Card Number: 278882303 Parental Control Number:Third Party Marketing: no



2009-01-21 09:35:43     old address 886 LOCKWOOD COURT, MARKET PLACE YO42 2QW downgraded from sky world to variety mix



2007-05-31 11:57:36     REPAIRED CARD TO BOX AND HAD SIGNALS RESENT



2007-05-29 13:31:23     ADDED CUST CC DETAIL (9918)PAID OSB£38 UPGRADED TO SKYWORLD.



2007-05-26 21:02:41     O/BALANCE OF £38 ON ACCOUNT.



2007-05-26 09:19:40     cust cc details declined(9918) viewing blocked