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Contract Number 240015527759
Card Number 568 272 199
MultiRoom Number
First NameMR WILLIAM
Last NameMARLOW
Address402 A MINFFORDD GALCE
AddressVENELLE DE SIMON
AddressALDERNEY
Town / CityCHANNEL ISLAND
PostcodeGY9 3TN
Telephone01759 14 9383
Maiden NameNICHOLSON
Sky PasswordRANGERS
Date of Birth1980-08-06 00:00:00
e-Mailwilmarlow1@post.alderney.ws
Sky Card Number568 272 199
Prev Sky Card Number558 447 629
Host Fee Paid2016-03-03 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2007-01-01 00:00:00
Modification Date2017-07-27 14:42:58
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamewilmarlow1
MySky Passwordmarlowboy
Contract StatusOutstanding Balance



2017-07-27 14:42:33     Has OB of £66.30. Offered me debt write off or 40% off if OB is paid. I said I'd get back to them.



2016-09-27 16:58:17     Cancelled Sky account at client's request. Host fee due date was 02-05-2017



2016-03-03 13:11:18     Your transaction was successful. Transaction information Transaction ID 1H276625RP5428544 Date and time 03-Mar-2016 14:10:50 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7085 Total £120.00 GBP



2016-02-12 12:28:12     Invoice 12 Feb 2016 Invoice Number: 8823 To: 568 272 199 skytec skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual host fee 120.00 120.00 Delete Edit Total £120.00



2016-02-12 12:25:08     27 Jan - 26 Feb A month in advance Variety with Movies HD£58.25 Free items Total £58.25 Payment method: Credit Card Card type: VISA Card number: ************7085 Expiry date: 07/2020



2016-02-04 15:22:42     added new cc at sky 4548 0397 3009 7085 07/20 687



2016-02-04 14:59:46     customers phone number 0034616986688



2016-02-04 14:58:06     customer called with new cc 4548 0397 3009 7085 07/20 687



2015-09-05 21:19:55     CUSTOMER EMAILED STILL DID NOT HAVE VIEWING PAYMENT DETAILS DID NOT STORE AT SKY I HAVE READDED THEM You have successfully reactivated your blocked services



2015-09-04 13:38:26     REPAIRED CARD TO BOX 568 272 199 4F7002 03636563823 740D23BD3026D9129



2015-09-04 13:19:22     OSB £58.25 with cc 5402 0543 4061 3025 06/19 573 added same



2015-07-28 11:09:08     paid osb £58.75 with cc 5402 0543 4061 3025 06/19 573 added same



2015-02-26 12:58:52     Your transaction was successful. Transaction information Transaction ID 3TM69935DW2046114 Date and time 26-Feb-2015 13:59:05 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7010 Total £120.00 GBP



2015-02-26 12:50:21     Invoice 26 Feb 2015 Invoice Number: 7176 To: 568 272 199 skytec skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 host fee 120.00 120.00 Delete Edit Total £120.00



2015-02-26 12:46:01     Invoice 26 Feb 2015 Invoice Number: 7176 To: 568 272 199 skytec skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 host fee 120.00 120.00 Delete Edit Total £120.00



2015-02-26 12:38:22     Latest bill My subscriptions 27 Feb - 26 Mar £54.75 Additional charges £0.50 Total due 27 Feb £55.25



2014-02-27 16:08:45     Your transaction was successful. Transaction information Transaction ID 02D37108XE5980440 Date and time 27-Feb-2014 16:27:13 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7010 Total £120.00 GBP



2014-02-25 17:25:22     Invoice 25 Feb 2014 Invoice Number: 5352 To: 568 272 199 skytec skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120



2013-10-30 11:15:02     DEPOSIT PAID Your transaction was successful. Transaction information Transaction ID 5PY333491H1248931 . Date and time 30-Oct-2013 11:34:37 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX7010 . Total £53.75 GBP



2013-10-30 11:09:20     Invoice 30 Oct 2013 Invoice Number: 4501 To: 568 272 199 skytec skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 53.75 53.75 Delete Edit Total £53.75



2013-10-30 11:08:20     Sky TV Show£53.25 Billing Period Charges Entertainment Extra with Movies HD 27 Oct - 26 Nov £53.25 Yours at no extra cost Sky+ Subscription FREE Sky TV total: £53.25 Additional Charges Show£0.50 Billing Period Charges Credit Card Admin Charge 27 Oct - 27 Oct £0.50 Additional Charges total: £0.50 Payment due on 27 Oct £53.75 Payment Received 27 Oct - £53.75 Account balance



2013-10-30 10:59:18     4548 0397 3009 7010 07/17 160



2013-04-11 10:52:59     eve.jessica@gmail.com



2013-04-11 10:51:44     paid off osb with cc 7010 and added same



2013-04-11 10:31:10     osb £53.25



2013-02-25 16:31:54     Your transaction was successful. Transaction information Transaction ID 7J914964T5694494R Date and time 25-Feb-2013 17:31:28 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX7010 Total £100.00 GBP



2013-02-21 11:56:26     acc active Your current payment details Payment method: Credit Card Card type: VISA Card number: ************7010 Expiry date: 07/2017



2013-02-18 16:25:15     Invoice 18 Feb 2013 Invoice Number: 2802 To: 568 272 199 skytec skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2012-08-07 14:00:47     paid osb £55.58 with new cc 4548 0397 3009 7010 07/17 160 added same



2012-07-04 21:41:38     ENTER EXTRA ORDERED Your order Monthly cost Sky TV £41 - Entertainment Extra One off cost Anytime+ self set-up No cost Benefits and extras Sky Anytime+ Free New monthly cost



2012-07-03 14:43:52     this card is all active and on the correct package for MTV channel 126



2012-05-02 16:50:28     Downgraded to Entertaiment and movies and HD £46.25 a month



2012-05-02 11:06:36     PAIRED BOX 4F7002 03636 56382 End user - Jessica 0034 616 986 688 added cc details (5012) and changed pin to 2199



2012-05-01 22:18:41     SENT TO STEVE PATMORE ? FOR EDDIE STEVE TO CONFIRM



2012-04-27 12:59:58     Card Number 568 272 199 arrived today



2012-04-27 12:59:06     Previous Card508 768 645



2012-04-23 09:27:27     568 133 896 SENT TO REPLACE THIS CARD HOST DUE AUGUST 2012



2012-04-18 09:55:47     Hi, I have had to order a new viewing card to be sent which can take 3-5days for us to receive. As soon as we receive it we will send it straight to you by courrier, please confirm your address to send the new card Regards, Jeni



2012-04-18 09:53:49     Prashant: I have taken the request to send a new viewing card,as you will get card in 3 to 5 working days.



2012-04-17 15:27:00     Think card will have to be replaced



2012-04-12 15:59:04     paired card to box Model number 102140 Version 4E3007 Serial No. 0170853654 Viewing card No 558447629



2012-04-11 11:45:54     Hi, I have spoke to a sky advisor online and this is the procedure they said to follow: Prabhakaran: Are you in front of the Sky box? You: yes Prabhakaran: Perfect! Prabhakaran: Lets follow the Viewing card reset procedure. Prabhakaran: Press stand by Prabhakaran: Switch off power at mains socket or remove plug, make sure no lights on the box. You: ok Prabhakaran: Thank you. Prabhakaran: Switch off box power supply or remove plug at mains socket. Check no lights display on box or connected equipment. Prabhakaran: Locate Sky Viewing Card slot. Remove viewing card, check for damage, particularly to gold chip. Once viewing card removed, switch box back on. Standby light displays. Prabhakaran: Is that done? You: yes Prabhakaran: Great! Prabhakaran: Allow the box to be in stand mode depending on the box type 2-4 mns for Sky+ HD You: ok Prabhakaran: Press Sky. Green light displays. You: yes Prabhakaran: Reinsert viewing card with arrow on card facing up and pointing inwards. Prabhakaran: Press TV Guide and Select ?All channels?. You: ok Prabhakaran: Is that working now? Regards, Jeni



2011-12-08 11:21:03     pin number 7629



2011-12-06 12:26:01     HD channels and recording all sorted now, please ignore previous note.



2011-12-06 11:35:31     balance of £83.03 paid using card details in notes. same details added for monthly subscriptions. Should have noticed before that customer can't get recording functions as she is using a SkyHD (multiroom hd box) not a Sky+HD. This could also be the reason the HD channels are not coming through.



2011-12-06 10:23:51     emailed client for the ok to clear the balance uysing CC we have in notes for osb of £83.03



2011-12-06 09:31:03     Mrs Irene Lawson, 0034 952622225 0034629285524 lawsontell@arrakis.es



2011-11-21 13:55:47     The issue at Sky is still under investigation. no hd or recording yet although the channels are being received



2011-11-18 14:32:18     still can't get HD or recording functions on



2011-11-09 10:43:58     couldnt add hd and recording said i had to be infront of the box



2011-11-07 10:50:21     pin set to 7629



2011-10-31 14:24:36     channel package upgraded to Sky world now,. Still no HD or recording functions addes as yet. Got to check with Sky on Wednesday.



2011-10-29 13:13:44     Problem with Sky adding the HD channels to this one. They have raised a ticket for this and should be on by Monday. I also think the payment details haven't saved.



2011-10-29 12:16:36     replaces card 554 437 624 paired to box 4E3007 01708 53854 payment details added 4106 2603 1214 1034 06/12 657 upgraded to Sky world with hd



2011-10-20 16:26:54     ent pack with standard box next bill is £35



2011-10-20 16:19:36     MY SKY DETAILS email - wilmarlow1@post.alderney.ws username - wilmarlow1 password - marlowboy sec question - street you first lived answer - high street



2011-10-20 13:40:59     card given to Steve Patmore



2011-10-11 10:46:26     Previous Card 311 534 036



2011-10-04 16:14:56     card reordered using prime card 5118 4420 0637 6323 exp 01/16 cvc 460 payment date 27th. £37



2010-12-06 10:06:19     Admin taken rec 1342 (029417)



2010-12-06 10:02:14     CANCELLED 31 DAYS NOTICE GIVEN RE CLIENT EMAIL LAST BILL £16.11 ON 27.12.10



2010-04-27 10:47:20     Resent signals



2010-04-27 10:39:00     ** HOST FEE £100 REC 8523 (029417) **



2010-04-27 10:16:25     Tel. 00353-86-6074210



2009-12-08 16:04:27     Tony O'Connor Ballynoe, Rushbrooke Cobh Co. Cork Ireland card sent royal mail



2009-10-20 13:45:56     last note should say P4 card arrived



2009-10-20 10:02:45     Previous card arrived 508 768 645



2009-10-20 10:01:57     previous card 274 612 027



2008-04-07 09:53:59     paid £49.34 by c.c 9417



2008-03-25 14:07:35     added c.c/c 9417 upgraded to sports world paired card



2008-03-25 14:07:35     added c.c/c 9417 upgraded to sports world paired card



2008-03-03 13:03:35     card sold to tony o connor £75 hosting fee paid free activation



2008-02-20 11:20:37     ACCOUNT ACTIVATED ADDRESS CHANGED FROM LOCKWOOD COURT AND CARD ORDERED



2007-06-06 14:48:25     CARD RE-SOLD



2007-06-03 16:10:15     IGNORE ALL NOTES BELOW



2007-01-29 14:02:18     CANCELLED AT BANK - CUST SHOULD BE PAYING