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Contract Number 240015116397
Card Number 726 363 229
MultiRoom Number
First NameMRS KATE & JOHN
Last NameTHORNHILL
Address784 b the chase
Addresswickford
Address
Town / Cityessex
Postcodess12 9ex
Telephone01759 14 1686
Maiden NameGREEN
Sky Passwordpassionfruit
Date of Birth1969-04-16 00:00:00
e-Mailk.thornhill@post.alderney.ws
Sky Card Number726 363 229
Prev Sky Card Number707 266 169
Host Fee Paid2019-03-05 00:00:00
Host Fee Due2020-05-05 00:00:00
Create Date2007-01-01 00:00:00
Modification Date2019-08-11 21:25:05
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamekate.thornhill
MySky Passworda18112014
Contract StatusViewing Abroad



2019-08-24 16:01:42     WE HAVE PAID AUGUST BILL TO SKY AND CUSTOMER HAS NOT TOLD US THEY HAVE NO VIEWING AUG SUB PAID Your transaction was successful. Transaction information Transaction ID 1LV11289G4378654Y Date and time 24-Aug-2019 16:01:03 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8024 Total £64.00 GBP



2019-08-20 11:37:22     You have successfully cancelled a Direct Debit with the following details: Transaction name: Cancel Direct Debit Account number: Business Current a/c - 09-01-28 08806038 Direct Debit number: 1100 Payee name: SKY SUBSCRIBERS SERVICES LTD Their reference: 00240015116397 Start date: 14/08/2018 Last payment: 13/08/2019 Last amount: £52.00



2019-08-14 09:21:32     13/08/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240015116397, MANDATE NO 1100 £52.00



2019-08-11 20:37:02     THIS ACCOUNT IS VA Hello Kate, We have identified suspicious or incorrect data held on the account referenced above and/or links between this account and pirate activity. We take suspicions of fraud seriously and therefore your Sky TV services have been suspended with immediate effect. We also hereby give the required notice to confirm that your Sky TV services will be cancelled in 7 days. If you are a Sky Talk and Sky Broadband account holder, your Sky Talk and Sky Broadband (as relevant) are also immediately suspended and will be cancelled in 14 days. Should you require a transfer of the telephone and broadband services to another supplier, you must initiate your transfer in the next 14 days. If you would like to speak to us regarding your services please call 03442 411 250 or email prioritycustomers@sky.uk Yours Sincerely Sky UK



2019-07-08 12:28:17     06/07/2019 CARD PAYMENT TO SKY DIGITAL INTERN,62.00 GBP ON 02-07-2019 £62.00



2019-07-03 13:14:50     FUTURE BILLS Future bill estimate Bill from 13th of August, to the 12th of September 13 Aug – 12 Sep £52.00 Sky Entertainment £22.00 Sky Entertainment £27.00 In-Contract discount -£5.00 Sky HD £4.00 Sky HD £5.00 Sky HD Subscription Discounted -£1.00 Charges for 13 Jul to 12 Aug Sky Entertainment - 31 days £22.00 Sky Entertainment £27.00 In-Contract discount -£5.00 Sky HD - 31 days £4.00 Sky HD £5.00 Sky HD Subscription Discounted -£1.00 Estimated total £52.00 THIS IS A DOUBLE BILL I WILL PUT SUB AMOUNT FOR AUGUST IN SUB FOLBER £64.00 THEREAFTER £32.00



2019-07-02 12:47:36     Paid OB of £62.00 with Santander CC OB amount without discounts was £74.00, payment has been taken from customer Added Santander DD Payment method: Direct Debit Account holders name: MRS KATE THORNHILL Account number: ****6038 Sort code: ****28 I've made a note on the sub sheet to check My Sky bill before taking next payment. Will need to workout how much the bill would be without offers and take that amount



2019-07-02 12:41:10     Your transaction was successful. Transaction information Transaction ID 10E20734541995251 Date and time 02-Jul-2019 12:41:00 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8024 Total £74.00 GBP



2019-07-02 12:36:21     This card is with Murray's customer Murray's email address: murray@fusion-systems.es



2019-07-02 12:31:34     New CC details 4659 2208 6921 8024 Exp 03/22 319



2019-05-22 13:51:27     I WENT TO CANCEL DD MANDATE AT BANK AND IT WAS ALREADY CANCELLED



2019-05-03 06:53:19     Dummy CC added Payment method: Payment Card Payment type: VISA Name on card: Mr J Thornhill Card number: **** **** **** 4842 Expiry date: 10/2020



2019-04-24 11:51:51     Email sent to DSV. Calendar set to add dummy details if no reply by 03/05/2019



2019-04-24 11:26:48     May sub declined Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2019-04-16 09:40:01     15/04/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240015116397, MANDATE NO 1100 £26.00



2019-03-26 10:23:26     April sub paid Your transaction was successful. Transaction information Transaction ID 2E140767B5424524A Date and time 26-Mar-2019 11:22:38 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8016 Total £42.30 GBP



2019-03-13 11:07:56     13/03/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240015116397, MANDATE NO 1100 £24.00



2019-03-05 18:26:54     host fee paid Your transaction was successful. Transaction information Transaction ID 4HS84815F7156111B Date and time 05-Mar-2019 19:26:24 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8016 Total £120.00 GBP



2019-02-25 12:32:21     March sub paid Your transaction was successful. Transaction information Transaction ID 24R083708D416123E Date and time 25-Feb-2019 13:31:59 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8016 Total £40.30 GBP



2019-02-13 15:45:08     13/02/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240015116397, MANDATE NO 1100 £24.00



2019-01-29 07:50:14     February sub paid Your transaction was successful. Transaction information Transaction ID 45497311MK446413E Date and time 29-Jan-2019 08:49:54 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8016 Total £40.30 GBP



2019-01-14 12:16:36     14/01/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240015116397, MANDATE NO 1100 £24.00



2019-01-02 09:58:02     January sub paid Your transaction was successful. Transaction information Transaction ID 0EP20666ES958883D Date and time 02-Jan-2019 10:57:46 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8016 Total £40.30 GBP



2018-12-13 08:44:54     13/12/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240015116397, MANDATE NO 1100 £24.00



2018-12-04 08:39:44     December sub paid Your transaction was successful. Transaction information Transaction ID 07M9067806127531C Date and time 04-Dec-2018 09:39:22 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8016 Total £40.30 GBP



2018-11-13 16:31:19     13/11/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240015116397, MANDATE NO 1100 £24.00



2018-11-05 11:44:48     November sub paid Your transaction was successful. Transaction information Transaction ID 61924066D0010204Y Date and time 05-Nov-2018 12:44:30 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8016 Total £40.30 GBP



2018-10-15 08:53:31     15/10/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240015116397, MANDATE NO 1100 £24.00



2018-10-05 16:19:35     October sub paid Your transaction was successful. Transaction information Transaction ID 7KG50284YU877224D Date and time 05-Oct-2018 16:19:06 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8016 Total £40.30 GBP



2018-09-13 10:52:48     13/09/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240015116397, MANDATE NO 1100 £22.09



2018-09-06 12:46:12     September sub paid Your transaction was successful. Transaction information Transaction ID 9HK483724R4901336 Date and time 06-Sep-2018 12:46:00 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8016 Total £40.30 GBP



2018-08-10 15:47:31     Customer's CC at Sky: Payment method: Payment Card Payment type: VISA Name on card: mr j thornhill Card number: **** **** **** 8016 Expiry date: 04/2019 Billing: 13 Sept £22.09 13 Oct £24.00 13 Nov £24.00 Added Santander DD Payment method: Direct Debit Account holders name: mr j thornhill Account number: ****6038 Sort code: ****28 Package: Entertainment + Box Sets + Kids + HD £40.00 Admin done for monthly subs: 9th £40.30 4659 2208 6921 8016 04/19 781



2018-08-10 14:57:23     Offer for Santander conversion - £24pm for 18 months. I have removed Kids and Box Sets for a greater discount but if the customer complains reinstate as necessary. A one-off £10 admin fee applies next month. Calendar made.



2018-03-17 06:43:14     2018 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 88962671GS533053W Date and time 17-Mar-2018 07:43:42 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8016 Total £120.00 GBP



2018-02-26 16:42:24     Paid OSB of £45.50 with client's new CC details. 4659 2208 6921 8016 04/19 781



2017-08-08 13:53:56     Added new CC details from DSV. 5540 0141 5659 5016 09/19 428



2017-05-15 09:56:29     BILLING Total due 9 May £22.80 Credit Adjustment - £22.80 5 May 09 June £81.37 DOUBLE BILL 5TH MAY TO 8TH JULY 09 July £38.30 09 August £38.30 DARREN MESSAGED WRONG CARD PAIRED ONLINE AGAIN It may take up to two hours for the pairing to take effect



2017-05-05 16:23:14     Activated on Variety 5540 0142 1093 8012 05/20 620 4F310D 03757537433 Deposit paid. Invoice 05 May 2017 Invoice Number: 9654 To: 726 363 229 DSV skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Sky card deposit 38.00 38.00 Delete Edit Total £38.00 Your transaction was successful. Transaction information Transaction ID 3A185173A1313353C Date and time 05-May-2017 16:21:38 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX8012 Total £38.00 GBP



2017-04-18 09:04:21     Card given to Darren DSV



2016-11-18 13:10:55     gave to Damian but he returned it. back in stock



2016-08-29 11:11:12     Card in stock at Spanish office.



2016-06-27 14:48:14     Card in office.



2016-06-23 12:32:34     New card arrived at Terry's 707 266 169 > 726 363 229



2016-06-21 09:39:32     Reinstated account (clients c/c declined) got £27.18 to cover OB and first two payments. Got 50% discount for 12 months. First payment due 9/8/2016. reordered card on original & added dummy c/c 8268. Previous host 12-08-2016



2016-06-17 17:31:50     OB ON THIS ACCOUNT Total due 9 Jun £8.89 BOARD TO REORDER CARD PAY OB WITH CUSTOMERS CC AND TRY FOR AN OFFER 4771 7499 3555 8990 CVC 682 Expiry Date : 01/18



2015-09-18 10:56:50     sascha requested this card to be downgraded for the winter so i have downgraded to original



2015-08-12 22:30:44     CARD DEPOSIT PAID Your transaction was successful. Transaction information Transaction ID 6A570326HR6630932 Date and time 12-Aug-2015 22:29:53 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8990 Total £64.50 GBP



2015-08-12 22:27:10     Invoice 12 Aug 2015 Invoice Number: 7913 To: 707 266 169 AVS Product Code Qty Description Amount 1.00 Sky card deposit 64.50 64.50 Total £64.50



2015-08-12 22:24:19     12 Aug - 8 Sep (28 days) Variety with Sports & Movies £58.26 Credit for Cancellation of Original - £18.06 9 Sep - 8 Oct (a month) Variety with Sports & Movies £64.50 Additional charges Credit Card Admin Charge£0.50



2015-08-12 22:20:25     PAIRED CARD AND BOX ONLINE



2015-08-12 22:09:18     CUSTOMERS CC ADDED You've successfully changed your payment method PIN SET AT 1234



2015-08-12 22:05:18     Your Sky TV - Variety £10 Not applicable Your portfolio Monthly cost Monthly cost without offers Your Sky TV - Original - Sky Movies - Sky Sports Not applicable Not applicable Sky Sports 5



2015-08-12 21:52:29     Viewing Card Number : 707266169 Box Number : 4F31330383748971C Activation Date : 2015-08-12 First Name : Giovanni Ben Last Name : Toumi 4771 7499 3555 8990 CVC 682 Expiry Date : 01/18 Package variety , sports , Movies non HD



2015-06-04 13:14:55     removed hd



2015-06-04 13:05:39     Card being sent to Sascha at AVS.



2015-06-04 11:06:30     Card in office. Downgraded to Original with HD, need a female to call and remove the old HD pack. Left Tom's client's CC on account for now.



2015-06-03 12:15:30     Card arrived at Terry's 582 795 282 > 707 266 169



2015-06-01 13:24:44     reordered card



2015-05-30 23:10:18     9 Jun - 8 Jul A month in advance Variety with Sports & Movies HD£75.75 Total £75.75 Additional charges £0.50 Total due 9 Jun £76.25



2014-11-18 16:44:42     Account still active. Changed MYSKY password + email, wouldn't let me homemove Payment Received 09 Nov - £71.75



2013-03-01 13:23:08     CARD IS ACTIVE



2013-02-06 17:14:53     CARD SENT TO TOM 05/02/2013



2013-02-01 11:41:48     582 795 282 arrived at office



2013-01-30 17:23:12     CARD ARRIVED AT TERRYS 582 795 282



2013-01-24 10:39:43     reinstated acc on end only, added dummy cc 7463, changed address and reordered card



2013-01-23 19:50:00     Zero balance , board to change address , reinstate account reorder card and add dummy cc , reorder on basic pack



2011-04-12 10:11:52     Cancelled acc. Will shut down on the 13 May 201.Last months payment will be on the 9th for £7.72



2011-04-12 10:02:46     Admin for cancelation taken rec 2089 (036893)



2011-03-01 16:21:13     Admin declined rec 1834 (863874)



2010-08-17 09:38:47     ADMIN TAKEN REC 0499 (863874)



2010-08-17 09:21:04     REPAIRED CARD ADDED NEW C.C 863874 REMOVED MOVIES NOW ON SPORTS WORLD



2010-05-06 12:45:45     REPAIRED CARD AGAIN - CLIENT SAID BOX WAS SWITCHED OFF YESTERDAY !



2010-05-05 14:11:45     REPAIRED CARD, TRIED TO HAVE FORCED SIGNAL DONE BUT COULDN'T DO IT AS IT WAS DONE IN FEB



2010-02-11 16:26:02     Old address - 2 mariners crt, sutton harbour, plymouth PL4 OBS New address - 30 college rd, sutton coldfield, west midlands, B73 5DL ordered P4 card to new address



2010-01-28 12:51:36     Sky are sayin that the sky card has been returned to then 2 (28nov/16jan) message U1 ADDRESS GONE AWAY. i have called end user and told him to get in touch with the address and also royal mail



2010-01-11 11:14:25     P4 card reordered should be here in 3-5 working days. End user Danny Batcheler 0034 658 645 838



2009-09-23 09:46:41     CHASED P4 VC - HAD MULTI CHANGEOVER ACTION DONE TO TAKE OFF O/S MESSAGE



2009-09-03 11:47:47     old address - 30 college rd, sutton coldfield, west midlands, B73 5DL new address - 2 mariners crt, sutton harbour, plymouth PL4 OBS



2009-06-10 13:24:09     RESENT SIGNAL PIN 5390



2009-06-09 13:31:25     upgraded to sky world and added cc details 778597



2009-01-29 11:51:07     paid osb £38.87 added cust c/c details (300009) removed music mix and reactivated viewing



2008-12-11 11:35:45     Paid of osb £84 added cust c.c details (2018) reactivated viewing



2008-09-04 12:27:35     Upgraded to Sky Sports worls Took admin £35 recipt 2516



2008-09-04 12:16:51     Full Name: Mrs KATE THORNHILL Postcode: B735DL House name/number: 30 Last 6 Digits of Payment: 662018 Username: KATE.THORNHILL Date of Birth: 16/04/1969 Place of Birth: west midlands Security Question: Mother's maiden name? Answer to Security Question: green Contact Email Address: www.k.thornhill@hotmail.com Third Party Marketing: No Password - wendy12



2008-04-03 10:00:29     Repaired to new box details



2007-11-12 11:26:22     paid osb £34 with cust CC, added cust CC detaisl (2018) changed address to cust own



2007-11-12 11:17:05     CHANGED ADDRESS FROM 347E LOCKWOOD COURT, YO422QW



2006-12-14 11:53:26     PAIRED CARD TO NEW BOX,CHANGED PACKAGE TO FULL AND ADDED CUSTOMERS C/C DETAILS ENDING (2000)



2006-12-14 11:53:26     PAIRED CARD TO NEW BOX,CHANGED PACKAGE TO FULL AND ADDED CUSTOMERS C/C DETAILS ENDING (2000)