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Contract Number 240015482583
Card Number 617 336 102
MultiRoom Number
First NameMR Norrie
Last NameMANNING
Address358e The Chase
AddressWICKFORD
Address
Town / CityESSEX
PostcodeSS12 9EX
Telephone01268 881295
Maiden NameBLACK
Sky Passwordsky123
Date of Birth1978-10-10 00:00:00
e-Mail
Sky Card Number617 336 102
Prev Sky Card Number592 564 710
Host Fee Paid2012-07-03 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2007-01-01 00:00:00
Modification Date2014-11-15 20:11:44
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamenorriemanning2010
MySky Passwordfriedegg1978
Contract StatusCard in stock for Resell



2014-10-15 09:44:53     Friday Morn 09:09 (33 minutes ago) Reply to me Hi, I´ve just looked further into this and it seems you reordered the card as we couldn´t get a valid cc. Can you confirm please if the client is still paying or when their payment details were removed. Thanks Grace Sky HD Solutions 09:42 (0 minutes ago) Reply to Friday Hi Grace, I dealt with this task yesterday and i'm sorry but i didn't notice the card had been reordered. So yes you are correct. We have added dummy CC details to the account, so your client will have no further payments. Do you have any of our cards in stock? If not we can provide a replacement card today, please note that as the account was not closed down in the correct manner, we can not refund the deposit, however the deposit would be transferred to the new card if they decide to continue. Please advise? Regards



2014-10-10 13:27:04     sending this card to Menny as a stock card



2014-10-07 16:10:39     Bills & payments Account number: 240015482583 Current billPrevious billsCharges on next bill Statement date: 21 September 2014 Print PDF Sky TV Hide Billing Period Charges Family 05 Oct - 04 Nov £33.00 Sky TV total: £33.00 Payment due on 05 Oct £33.00 We've requested payment from your bank 05 Oct - £33.00 Account balance



2014-10-06 13:38:14     ADDED DUMMY CC DETAILS TO ACC 5118 4420 3741 9415 01/16



2014-10-03 13:04:00     Card in office



2014-10-02 11:35:11     card arrived at terrys



2014-10-02 11:34:49     Mr N Manning 358e The Chase SS12 9EX 592 564 710 > 617 336 102



2014-09-29 12:43:25     ordered replacement viewing card for card number 592 564 710 3-5 working days



2014-08-20 13:51:41     DOWNGRADED from full pack to the Family pack only. 31 days notice given



2014-08-20 13:47:10     ACTIVE ACCOUNT Sky TV Family with Sports & Movies 01 Sep - 04 Sep £8.52 Family with Sports & Movies 05 Aug - 31 Aug £54.00 HD Pack 05 Aug - 04 Sep £5.25 Sky TV total: £67.77 Payment due on 05 Aug £67.77 Your current payment details Payment method: Direct Debit Account name: N Manning Sort code: **-**-26 Account number: ******83



2014-05-29 14:58:12     Changed Pin 5528



2014-05-29 14:55:39     Please supply CC details for Hosting fee if your customer is wishing to continue.



2014-02-21 12:35:01     Paird to HD box, added HD and recording version: 4f3126 serial: 0377832579E ID 3 B17 EDF9 Holly



2014-02-21 11:37:34     Good day, pls swap this into HD 4f3126 0377832579E ID 3 B17 EDF9 & add the HD package & recording, thanks, Banny



2014-02-04 16:37:47     no cc details for deposit



2014-02-04 16:30:53     Invoice 04 Feb 2014 Invoice Number: 5255 To: 592 564 710 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 57.00 57.00 Delete Edit Total £57.00



2014-02-04 16:27:56     Understanding your bill Hide Your video bill is ready Watch your personalised video bill to view this month?s total charges for your Sky products. Sky TV Show£57.00 Payment due on 05 Feb £57.00 Payment pending 05 Feb - £57.00 Account balance £0.00



2013-10-18 12:29:45     reset pin to 4710



2013-10-17 18:29:22     replaces 593 100 696 off for VA



2013-10-17 18:28:43     Paired to 9f0801 0037971357C



2013-10-17 18:03:43     Added cust bank details a/c 71108883, s/c 40 41 26



2013-10-17 17:59:07     Paid £22 balance with our Entropay card 4101 6262 0771 9644



2013-10-17 17:59:07     Paid £22 balance with our Entropay card 4101 6262 0771 9644



2013-10-17 17:40:12     advised banny need CC details to pay off OSB



2013-10-16 13:29:41     IT SEEMS THAT THIS CAN BE REACTIVATED AND HAS ONLY BEEN SWITCHED OFF DUE TO AN OB Any changes you have made to your account will be reflected in this bill This is your final bill for Sky TV because you have removed it from your subscription You may receive a credit on your bill for the services you have removed (as you pay your subscription a month in advance). Help understanding my bill Product changes 04 Sep: removed Entertainment 04 Sep: removed Sky+ Subscription We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled. Sky TV Hide£21.50 Billing Period Charges Entertainment 01 Sep - 04 Sep £2.77 Entertainment 05 Aug - 31 Aug £18.73 Yours at no extra cost Sky TV total: £21.50 Additional Charges Show£0.50 Payment due on 05 Aug £22.00 Payment Received 05 Aug - £22.00 Credit Card Declined 06 Aug £22.00 Account balance £22.00



2013-09-05 13:25:36     CARD GIVEN TO D AND C AS STOCK ON ACCOUNT



2013-08-20 11:01:26     card sent to cb in spain



2013-08-19 15:36:25     sky+hd box on acc but osb £22



2013-07-25 17:11:49     NEW CARD 592 564 710 ARRIVED AT OFFICE



2013-07-19 16:54:51     added dummy cc Payment method: Credit Card Card type: MASTERCARD Card number: ************0513 Expiry date: 03/2014



2013-07-19 16:52:39     reordered card as client wnated to cancel



2013-06-21 11:26:43     535 594 519 reorder and add dummy as client wants to cancel on Fri 19 Jul 2013 at 06:30.



2013-06-21 11:25:25     downgraded to ent only



2013-06-21 11:05:28     Hi Please give 31 days notice of cancellation. When will it stop and how much will final payment be please? Terri Terri



2013-06-15 15:56:24     Invoice 15 Jun 2013 Invoice Number: 3370 To: 535 594 519 sif skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2013-06-15 15:54:03     Your transaction was successful. Transaction information Transaction ID 2SK29352F6573070N Date and time 15-Jun-2013 15:34:40 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX3198 Total £65.25 GBP



2013-06-15 15:52:34     Invoice 15 Jun 2013 Invoice Number: 3369 To: 535 594 519 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 sky card deposit 65.25 65.25 Delete Edit Total £65.25



2013-06-14 19:06:36     5131 4133 9000 3198 09/14 379



2013-06-14 19:05:43     Billing Period Charges Entertainment Extra with Sports and Movies HD 05 Jun - 04 Jul £64.75 Yours at no extra cost Sky TV total: £64.75 Additional Charges Show£0.50 Payment due on 05 Jun £65.25 Payment Received 05 Jun - £65.25 Account balance £0.00



2013-06-14 19:05:21     Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************3198 Expiry date: 09/2014



2012-07-03 12:32:29     You've Received New Funds! Dear Sky HD Solutions Ltd, This email confirms that you have received a payment for 120.00 GBP from . Receipt ID: 2622-2054-3853-3829 The number above is the buyer's receipt ID for this transaction. Please retain it for your records so that you will be able to reference this transaction for customer service. View the details of this transaction online Payment details Total amount: £120.00 GBP Currency: British Pounds Transaction ID: 1VG04691Y90116045 Quantity: 1 Invoice ID: 1923



2012-07-03 12:26:41     Invoice 03 Jul 2012 Invoice Number: 1923 To: 535 594 519 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 535 594 519 120.00 120.00 Delete Edit Total £120.00



2012-07-03 12:24:44     Active acc on Entertainment Extra with Sports and Movies HD £62.75 a month, Pdd 5th of every month. Payment method: Credit Card Card type: MASTERCARD Card number: ************3198 Expiry date: 09/2014



2011-12-09 11:12:02     balance paid and cc details added for monthly payments. client advised



2011-12-08 16:22:07     osb of £117.56. This is almost 2 months worth of billing on the account. emailed SIF to make sure ok to take from CC



2011-11-07 12:25:27     Oct and Nov offer taken rec 2341 (365803)



2011-11-07 11:58:49     Statement date: 21/09/11 Print CSV PDF Understanding your bill Sky+ HD Pack Good news. From 1 September 2011, a single HD fee of £10.25 will now cover your whole home. This means that any Sky+ HD box with a multiroom subscription will now show stunning HD. If you currently pay more than one HD fee then this will automatically reduce, saving you at least £120 each year. Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £36.25 Billing Period Charges Discounts Sky World HD 05/10/11 - 04/11/11 £62.25 Viewing Subscription Discounted 05/10/11 - 04/11/11 £26.00 CR Sky+ Subscription 05/10/11 - 04/11/11 £0.00 Sky TV total: £36.25 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 05/10/11 - 05/10/11 £0.50 Additional Charges total: £0.50 Payment due on 05/10/11 £36.75 Payment Received 21/10/11 £36.75 CR Credit Card Declined 03/10/11 £36.75 CR Payment Received 02/10/11 £36.75 CR Account balance £0.00 CURRENT BILL Statement date: 22/10/11 Print CSV PDF Payment received for your last bill, thank you. Amount owing from last bill £0.00 Payment due on 05/11/11 £0.00



2011-10-26 16:06:21     spoke to cancellation team, they have put the viewing on in the meantime. still need to update payment details in a few days



2011-10-26 15:42:47     still not letting me add detail using mysky. called sky still no joy. have to wait another 3 days



2011-10-25 10:10:27     payment details not been saved on the system channels. been told by Sky they will be on in 24hours



2011-10-24 10:44:28     Sky are having problems adding CC details to account, there for we would need another card or DD details in order to get the account back on.



2011-10-24 10:32:39     tried again to change the bank details, still no joy. viewing still off



2011-10-21 08:58:02     osb £36.75 on account. paid using cc detail 4979 9211 0136 5803 10.12 604 dd details prime card 5118442074527310 exp 01/16



2011-09-12 16:34:33     september offer taken. rec 826. c/c 1992



2011-08-02 14:45:36     august offer taken. rec 4428. c/c 1992



2011-07-13 15:39:56     JULY OFFER TAKEN REC 3658 (221992)



2011-07-05 09:18:58     HOST FEE TAKEN REC 3433 (221992)



2011-06-07 16:39:29     Sky world HD, CC (1992) exp 09/11 Pdd 5th of each month Offer been taken rec 2734 (221992)



2010-09-23 13:56:41     HOST FEE PAID REC 0795



2010-09-23 13:55:00     ACT AND PAIRED ON SKY WORLD ADDED HD FACILITY ADDED C.C 221992 PIN 9290 3 MONTHS @ £36+£10 HD



2010-09-16 11:11:28     CARD SENT TO SIF ALL FEES DUE ON ACTIVATION



2010-09-16 10:39:08     new 535 594 519 Previous Card 274 339 290



2010-09-15 12:36:16     card arrived at Essex



2010-09-13 12:04:07     reordered card as no response to d/g need to change payment details asap



2010-09-13 11:49:19     MYSKY LOG IN DETAILS EMAIL nmanning@postalderney.ws USERNAME norriemanning2010 PASSWORD friedegg1978 SECURITY QUESTION MMN BLACK



2010-09-13 11:47:30     Bill details Payment received for your last bill, thank you. Amount owing from last bill£0.00 Sky TV Open Sky+ Subscription 05/09/10 - 04/10/10 £0.00 1 Pack 05/09/10 - 04/10/10 £19.00 1 Pack 03/09/10 - 04/09/10 £1.23 Credit for Cancellation of Entertainment Pack with Movies Pack 03/09/10 - 04/09/10 £2.52 CR Subtotal: £17.71 Packages: £17.71 Additional charges Open Credit Card Admin Charge 05/09/10 - 04/10/10 £0.50 Subtotal: £0.50 Admin charges: £0.50 Amount due £18.21 Payment Received 02/09/10 £18.21 CR Account balance £0.00 Change payment method ACCOUNT IN CREDIT AND ACTIVE



2010-09-13 11:40:35     NO RESPONSE FROM D/G , SENT TO GMAIL TO CANCEL ACCOUNT



2010-08-11 12:46:40     Sent D&C an email to see whats happening with this acc and this years host fee.



2010-08-03 13:57:39     downgraded from movies world to news as per email



2010-08-01 19:21:52     MESSAGE TO GMAIL TO SET UP A MYSKY TO SEE IF THIS CARD IS ACTIVE, IF ACTIVE D/G AS WE HAVE NO C/C FOR ANNUAL HOST



2009-10-11 18:52:26     P4 CARD SENT TO D & C £75.00 ADDED ONTO OCT 2009 ACCOUNTS AS NO HOST FEE PAID



2009-10-09 12:09:51     P4 card arrived 506 843 473



2007-02-02 09:58:37     Upgraded from 2 mix, recording on, repaired, added custs c/c to acc (ending 9183).