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Contract Number 240012595098
Card Number 748 397 825
MultiRoom Number
First NameMR Steve / CAROL
Last NameASTLEY
Address159e The Chase
AddressWICKFORD
Address
Town / CityESSEX
PostcodeSS12 9EX
Telephone01268 943531
Maiden Namesimpson
Sky Passwordbuttons
Date of Birth1958-09-25 00:00:00
e-Mailsteveastley@post.alderney.ws
Sky Card Number748 397 825
Prev Sky Card Number499 666 139
Host Fee Paid2019-02-04 00:00:00
Host Fee Due2020-05-01 00:00:00
Create Date2007-01-01 00:00:00
Modification Date2019-06-26 06:53:52
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernameast0402
MySky Passwordastleyboy
Contract StatusInactive



2019-07-29 09:18:31     THIS ACCOUNT IS OFF NO MORE SUBS



2019-06-26 06:53:22     July sub paid Your transaction was successful. Transaction information Transaction ID 9AC316973W723151F Date and time 26-Jun-2019 06:53:11 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5576 Total £87.80 GBP



2019-05-28 13:26:10     Note on Sky system 'do not reactivate - Unauthorised details on account'. Account is now terminated by Sky.



2019-05-27 13:41:39     Issue still not resolved. Call back tomorrow



2019-05-24 09:01:00     Query is being handled by the compliance team and is unresolved. Sky offer no reason or time-frame. Previous experience shows it's unlikely to get resolved. I have made the calendar for 27/5/19 to check again.



2019-05-24 07:51:51     June sub paid Your transaction was successful. Transaction information Transaction ID 4G778832JH298953H Date and time 24-May-2019 07:51:12 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5576 Total £87.80 GBP



2019-05-23 21:59:18     I CHECKED MYSKY AND THIS ACCOUNT IS STILL NOT ON BOARD TO CALL SKY TOMORROW



2019-05-20 12:39:56     20/05/2019 CARD PAYMENT TO SKY SUBSCRIPTION,70.14 GBP ON 15-05-2019 £70.14



2019-05-16 11:08:54     Called Sky to find out if the issue has been resolved but it hasn't yet. I will call back again later Still not resolved 17/05/2019



2019-05-15 09:16:35     Paid OB of £70 with Santander CC ending 3455 Added Santander DD Offer £59 for 18 months There was an error when they tried to reinstate the account and they have had to raise a CRF. I will call back tomorrow



2019-04-23 09:47:03     May sub paid Your transaction was successful. Transaction information Transaction ID 0BG44765RW0163238 Date and time 23-Apr-2019 09:46:42 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5576 Total £87.80 GBP



2019-03-28 08:27:11     THIS ACCOUNT IS OFF AND WILL NEED REINSTATED WHEN CUSTOMER RETURNS



2019-03-26 08:38:39     April sub paid Your transaction was successful. Transaction information Transaction ID 17F43396T19976205 Date and time 26-Mar-2019 09:38:12 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5576 Total £87.80 GBP



2019-02-25 08:49:17     March sub paid Your transaction was successful. Transaction information Transaction ID 8XJ41315PJ794740L Date and time 25-Feb-2019 09:48:40 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5576 Total £84.80 GBP



2019-02-14 14:18:42     host fee paid Your transaction was successful. Transaction information Transaction ID 3JR35940DV479625E Date and time 14-Feb-2019 15:18:16 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5576 Total £120.00 GBP



2019-01-28 18:05:30     FEB SUB PAID Your transaction was successful. Transaction information Transaction ID 6M469719RF025281V Date and time 28-Jan-2019 19:04:54 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5576 Total £84.80 GBP



2019-01-01 11:46:55     JANUARY SUB PAID Your transaction was successful. Transaction information Transaction ID 3M751313N22177648 Date and time 01-Jan-2019 12:46:29 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5576 Total £84.80 GBP



2018-12-03 10:54:40     December sub paid Your transaction was successful. Transaction information Transaction ID 13C08308T9856171W Date and time 03-Dec-2018 11:54:26 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5576 Total £84.80 GBP



2018-11-05 06:15:19     November sub paid Your transaction was successful. Transaction information Transaction ID 40759551A1116143T Date and time 05-Nov-2018 07:15:03 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5576 Total £84.80 GBP



2018-10-04 12:24:00     October sub paid Your transaction was successful. Transaction information Transaction ID 4NE8024285904521U Date and time 04-Oct-2018 12:23:44 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5576 Total £84.80 GBP



2018-09-06 12:25:42     this account is off for an outstanding balance but the customer must be out of the country. continue taking subs and when the customer contacts us we will pay the osb



2018-09-06 12:24:57     15 Sep – 14 Oct Balance carried forward Debit £110.14 Unpaid amount from previous bill Why is this charge here? Debit £110.14 Bill total £110.14 TOTAL DUE £110.14 Payment due by 15 September



2018-08-03 11:10:06     August sub paid Your transaction was successful. Transaction information Transaction ID 9XE22920UG391602F Date and time 03-Aug-2018 11:09:39 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5576 Total £84.80 GBP



2018-07-05 13:23:25     july sub Your transaction was successful. Transaction information Transaction ID 8N555292T64748346 Date and time 05-Jul-2018 13:23:00 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5576 Total £84.80 GBP



2018-06-05 11:09:06     June sub paid Your transaction was successful. Transaction information Transaction ID 11C68009R8903224Y Date and time 05-Jun-2018 11:08:51 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5576 Total £84.80 GBP



2018-05-04 11:24:46     May sub paid Your transaction was successful. Transaction information Transaction ID 7TG53151TU237445T Date and time 04-May-2018 11:24:26 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5576 Total £84.80 GBP



2018-04-25 14:58:45     PAID OB OB IS NOW £94.13 WITH SANTANDER AND ADDED SAME 28/04/2018 CARD PAYMENT TO SKY SUBSCRIPTION,94.13 GBP ON 25-04-2018 £94.13



2018-04-25 14:46:15     APRIL SUB PAID Your transaction was successful. Transaction information Transaction ID 61F253965B785092L Date and time 25-Apr-2018 14:45:49 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5576 Total £126.39 GBP



2018-04-25 14:44:14     CALLED SKY TO REINSTATE OB IS NOW £94.13 £34 A MONTH FOR 12 MONTHS £84.80NEW PACKAGE PRICE WITHOUT OFFERS PAID ON WITH SANTANDER 7451 ADDED SANTANDER 15TH OF EVERY MONTH 15TH MAY NEXT BILL AFTER £39.00 ADDED CORRECT PACKAGE INCLUDING HD Payment received 25 Apr -£94.13 UPCOMING SUBS 15TH MAY £44.42 15TH JUNE AND EACH MONTH AFTER £34.00 CALANDER DONE TO TRY FOR OFFER YEARLY CARD AND BOX PAIRED ONLINE PIN SET AT 7825



2018-04-25 14:23:09     2018 host fee paid Your transaction was successful. Transaction information Transaction ID 7U534527VY898242R Date and time 25-Apr-2018 14:22:46 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5576 Total £120.00 GBP



2018-04-25 13:55:38     JAMES MESSAGED TO REINSTATE THIS ACCOUNT I HAVE TOLD HIM OB £106.39 PLUS £20 LATE PAYMENT FEE PLUS £120.00 HOST FEE WAITING ON CC CC 4979 9213 0113 5576 09/19 293 PACKAGE ENTERTAINMENT SPORTS AND MOVIES BOX DETAILS 4F3134 04833575284



2018-03-27 13:11:52     OB £106.39



2018-03-17 07:00:31     HOST WAS DUE 20-05-2018



2017-09-22 12:40:35     Added dummy DD to account as per board task. 08 71 99 34429728



2017-09-22 09:09:39     SUB DECLINED WILL EMAIL JAMES KIMBERLY IT IS HIS CARD DETAILS ON THIS ACCOUNT



2017-09-19 09:25:17     We pay Sky on the 14th of each month and take subs on the 22nd. I've changed the payment date at Sky to the 27th of each month. Your new payment due date is 27th of each month Your next bill period will be 13 days longer and may be higher than usual. Future bill estimate Bill from 27th of October, to the 26th of November 27 Oct – 26 Nov TV £51.03



2017-09-19 09:18:52     14/09/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240012595098, MANDATE NO 0795 £35.60



2017-08-20 23:09:44     AUGUST SUB PAID Your transaction was successful. Transaction information Transaction ID 6UJ87490W5569390X Date and time 20-Aug-2017 23:07:43 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9016 Total £80.80 GBP



2017-08-18 16:48:36     16/08/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240012595098, MANDATE NO 0795 £35.60



2017-07-21 22:09:38     JULY SUB PAID Your transaction was successful. Transaction information Transaction ID 7063673583955493A Date and time 21-Jul-2017 22:07:42 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9016 Total £80.80 GBP



2017-07-17 18:38:49     17/07/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240012595098, MANDATE NO 0795 £25.98



2017-07-03 10:11:46     Paired card to HD box and added HD to account. 4F3136 04862642402



2017-07-01 18:22:23     SANTANDER READDED Your current payment details Payment method: Direct Debit Account holder name: MR S ASTLEY Sort code: **-**-28 Account number: ******38 UPCOMING SUBS Total due 14 Jul £14.92 4 August£27.20 14 September£27.20 14 October£27.20 Viewing Subscription Discounted- £40.80 HD IS STILL NOT ON THIS ACCOUNT AND WE ARE CHARGING FOR IT mysky still says this is a standard digi box i will ask ck to sort this on monday



2017-07-01 18:13:45     JUNE SUB PAID I HAVE TAKEN THE WRONG AMOUNT OOPS IT SHOULD BE £74.00 Your transaction was successful. Transaction information Transaction ID 51176829BB609403H Date and time 01-Jul-2017 18:11:57 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9016 Total £80.80 GBP



2017-07-01 18:11:15     JAMES HAS MESSAGED WITH NEW CC 4658 6113 6446 9016 05/20 401



2017-06-30 22:04:52     I HAVE MESSAGED JAMES KIMBERLY RE PAYMENT DETAILS FOR THIS ACCOUNT MEANTIME I HAVE ADDED DUMMY DD Your current payment details Payment method: Direct Debit Account holder name: MR S ASTLEY Sort code: **-**-99 Account number: ******28 I HAVE CHANGED SUB DUE DATE 14th of the month is your new payment due date



2017-06-30 03:26:52     28/06/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240012595098, MANDATE NO 0795 £50.50



2017-06-22 10:56:41     I have messaged james on whats app re ths account All the accounts with his payment details on he has paid upfront for 4 months i think this one was missed



2017-06-21 16:39:47     june sub declined Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2017-06-12 14:52:47     Invoice 9650 was cancelled accidentally. James Kimberley was sent PayPal invoice 0696 to cover this charge that hadn't been paid until today. Invoice 0696 outlined below; 4 New Sky HD boxes @ 135.00 : 540.00 6 New Sky cards @ 50.00 : 300.00 Carriage : 30.00 Total : £870.00 James paid PayPal invoice 0696 today. Transaction ID: 0E06028482115662R You received a £870.00 GBP payment



2017-05-22 10:21:26     may sub Your transaction was successful. Transaction information Transaction ID 7UX47135WD7098334 Date and time 22-May-2017 10:19:33 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9015 Total £74.00 GBP



2017-05-20 22:38:15     SENT REMINDER TO HIM THAT INVOICE REMAINS UNPAID 02 May 2017 Invoice Number: 9650



2017-05-20 22:28:16     SKY CARD DEPOSIT PAID Your transaction was successful. Transaction information Transaction ID 3RL65135JB803954C Date and time 20-May-2017 22:26:18 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9015 Total £74.00 GBP



2017-05-20 21:58:46     JAMES K MESSAGED TO ACTIVATE THIS CARD OB PAID WITH SANTANDER You have successfully made a payment of £17.60 Your account balance is now £0.00 SANTANDER ADDED Your current payment details Payment method: Direct Debit Account holder name: MR S ASTLEY Sort code: **-**-28 Account number: ******38 PACKAGE REQUIRED VARIETY, SPORTS , MOVIES HD I HAVE ADDED SPORTS AND MOVIES AND VARIERTY NEED TO CALL TOMORROW TO ADD HD BOX DETAILS 4F3136 04862642402 CARD AND BOX PAIRED ONLINE It may take up to two hours for the pairing to take effect UPCOMING SUBS 28 June £50.50 28 July £27.20 28 August £27.20 CC FOR SUBS 4658611493909015 03/19 870 ADMIN DONE TO TAKE MONTHLY SUBS 748 397 825 22ND £74.00 4658611493909015 03/19 870 ADMIN DONE TO TRY FOR NEW OFFER YEARLY



2017-05-05 12:29:04     Card arrived in office. Being sent to James Kimberley today as part of invoice 9650 Invoice 02 May 2017 Invoice Number: 9650 To: James Kimberley info@skyriviera.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 4.00 4 New Sky HD boxes 150.00 600.00 6.00 6 New Sky cards 50.00 300.00 1.00 Carriage 30.00 30.00 Total £930.00



2017-05-03 16:25:09     CARD ARRIVED AT TERRY'S Mr S Astley 159e The Chase SS12 9EX 499 666 139 > 748 397 825



2017-04-28 14:08:57     Reinstated account on original with 60% off for 12 months = £8.80 pm, reordered card & added dummy d/d, due date 28th.



2017-02-13 14:32:12     Cancelled account with 31 days notice at Domosat's request. Host fee due date was 21-10-2017



2016-08-30 14:47:26     Paid OSB of £59.80 with client's CC. 4361 1302 7415 0028 11/16 673



2016-08-04 15:34:12     Your transaction was successful. Transaction information Transaction ID 1FV75124CH3003827 Date and time 04-Aug-2016 15:32:48 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0028 Total £120.00 GBP



2016-07-21 15:40:14     Latest bill My subscriptions 7 Jul - 6 Aug £59.50 Additional charges £0.30 Total due 7 Jul £59.80 Payment Received - £59.80 7 Jul Credit Card Declined £59.80 8 Jul What you still owe £59.80



2016-07-21 15:38:32     Invoice 21 Jul 2016 Invoice Number: 9239 To: 499 666 139 domosat skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 host fee 120.00 120.00 Delete Edit Total £120.00



2015-08-04 13:22:10     Your transaction was successful. Transaction information Transaction ID 8E822836S89267508 Date and time 04-Aug-2015 13:21:23 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0028 Total £120.00 GBP



2015-07-28 13:29:32     Latest bill My subscriptions 7 Aug - 6 Sep £55.50 Additional charges £0.50 Total due 7 Aug £56.00



2014-08-01 15:17:51     Your transaction was successful. Transaction information Transaction ID 9PJ31341DE260973C . Date and time 01-Aug-2014 15:10:17 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX0028 . Total £120.00 GBP



2014-07-28 21:27:13     Invoice 28 Jul 2014 Invoice Number: 6208 To: 499 666 139 domosat skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2013-12-19 14:34:22     Your transaction was successful. Transaction information Transaction ID 8KN52236WL089190T . Date and time 19-Dec-2013 14:45:13 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX0028 . Total £49.50 GBP



2013-12-19 14:33:16     Invoice 19 Dec 2013 Invoice Number: 4835 To: 499 666 139 domosat skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky Card Deposit 49.50 49.50 Delete Edit Total £49.50



2013-12-19 14:31:53     Sky TV £49.00 Additional Charges £0.50 Payment due on 07 Dec £49.50



2013-08-06 17:10:17     Your transaction was successful. Transaction information Transaction ID 5HC25619JW902871W Date and time 06-Aug-2013 17:01:41 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0028 Total £100.00 GBP



2013-08-06 17:08:43     4361130274150028 11/16 673



2013-08-06 17:07:44     Invoice 06 Aug 2013 Invoice Number: 3890 To: 499 666 139 domosat skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-08-06 17:07:01     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************0028 Expiry date: 11/2016



2013-05-22 10:44:54     paid off osb with cc 0028 and added same



2013-05-22 10:38:11     osb £47.75



2012-08-03 14:53:37     Your transaction was successful. Transaction information Transaction ID 70T605086V4436117 . Date and time 03-Aug-2012 14:53:59 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX0010 . Total £100.00 GBP



2012-07-25 16:10:18     Invoice 25 Jul 2012 Invoice Number: 2020 To: 499 666 139 domosat skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 499 666 139 100.00 100.00 Delete Edit Total £100.00



2012-07-25 12:12:18     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************0010 Expiry date: 11/2015



2011-12-14 12:27:22     Offers all paid rec 3060 (150010) Need MR to pay off OSB at sky and add new xx details



2011-12-14 12:25:55     osb of £44.75 paid and channels back on. email to board to take offers using card details 4361130274150010 exp 11/15 cvc 480



2011-12-14 11:42:25     Hi, There is an OSB on this account. CC details have exp. Please advise new details. Regards, Leanne



2011-12-08 17:00:54     Payment on your account is overdue Please check your payment details to see if there has been a mistake, for example if you changed your card or bank account without telling us the payment may have failed. You can easily top up your account with a one-off payment. See our late and failed payments help article for more information.



2011-12-07 15:23:58     user name ast0402 password astleyboy offers 06/05/11 - 06/05/11 £0.37 CR 07/05/11 - 06/06/11 £11.19 CR 07/06/11 - 06/07/11 £11.19 CR 07/07/11 - 06/08/11 £11.19 CR 07/08/11 - 06/09/11 £11.19 CR 07/09/11 - 06/10/11 £11.19 CR 07/10/11 - 05/11/11 £10.83 CR Total 67.15



2011-12-07 12:40:11     email to board to take payment



2011-12-07 12:36:00     payment on invoice now, no payment failed as yet. didn't want to change bank details as account will block in a few days anyway.



2011-12-07 12:34:33     offer details 25% off entertainmnet with sports for 6 months. 11.19 per month and looks like it started on the billing date



2011-12-07 12:32:08     MYSKY DETAILS UPDATED login - ast0204 pword - astleyboy



2011-11-22 11:13:56     Need MR to call sky to get the my sky working emailed the bored



2011-10-24 15:49:45     still no access to mysky gmaild carol



2011-09-04 21:38:54     UNABLE TO ACCESS MYSKY FOR OFFER INFO , ASKING FOR VERIFICATION OF PAYMENT DETAILS WHICH WE HAVE BUT STILL NOT ALLOWING ACCESS EMAIL TO BOARD TO GET INFO RE OFFER



2011-08-02 20:06:05     HOST PAID REC 4468 C/C 0010



2011-07-21 16:07:13     paid osb £34.06 by c.c 15-0010 added same



2011-05-12 13:53:23     my sky shaun.astley12 pword strawberry



2011-04-15 15:22:43     Resent sinals all ok with sky.



2010-08-02 16:23:40     HOST FEE TAKEN REC 0336 (140016)



2010-01-08 15:34:32     on 6 mix + sports pin no - 0402



2010-01-08 15:34:04     PAIRED CARD ver - 4f0807 ser - 0149713262



2009-11-24 10:19:50     paid osb £41 by c.c 140016 added same



2009-10-21 09:34:59     host fee paid £120 6580



2009-10-09 12:23:26     P4 CARD 499 666 139



2006-11-16 15:27:02     All ok, resent signals.



2006-11-15 11:32:56     Repaired, upgraded from 2 mix, added custs c/c to acc (ending 0010).