Transactions

DataTable with default features

Contract Number 240013284346
Card Number 437 323 728
MultiRoom Number
First NameMRS Nicole
Last NameMORRISON
Address2031 1/1 FANTON AVENUE
AddressWICKFORD
Address
Town / CityESSEX
PostcodeSS12 9LF
Telephone01759122323
Maiden NameSTONES
Sky PasswordEMMA
Date of Birth1959-07-16 00:00:00
e-Mailnmorrison@post.alderney.ws
Sky Card Number437 323 728
Prev Sky Card Number266 758 887
Host Fee Paid
Host Fee Due
Create Date2006-10-14 17:53:21
Modification Date2014-10-21 15:40:09
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamenmorrison54
MySky Passwordnicolegirl
Contract StatusOutstanding Balance



2013-01-10 15:05:38     card unable to be reordered because Important information about your account Your Sky TV service is suspended Please update your payment method We currently have no payment details stored for you For an easier way to pay, update your payment method. Amount owing from last bill £64.61 Payment due on 20/01/13 £64.61



2012-12-19 09:28:27     CARD WAS NOT SENT LAST TIME AS ERROR ON SYSTEM AND IT CANCELLED IT, SENDING IT OUT TODAY ADVISED 3-5 DAYS



2012-12-18 22:32:32     BOARD TO CHASE CARD UP , I WILL EMAIL TERRY TO CHECK FANTON AVEN IS STILL OK TO USE



2012-12-06 10:32:02     called up and chased up card and they are sending a new one



2012-12-06 10:05:38     BOARD TO CHASE UP THIS CARD



2012-11-15 16:05:41     reodered card as this is an orbit account



2012-11-15 15:46:44     changed address from 135 BRISTOL RD, hull. HU5 5XW



2012-11-15 12:25:05     Billing Period Charges Discounts HD Pack Discounted 20/11/12 - 19/12/12 £4.25 CR Sky+ Subscription 20/11/12 - 19/12/12 FREE Entertainment Extra with Sports and Movies HD 20/11/12 - 19/12/12 £64.75 Sky TV total: £60.50 Payment due on 20/11/12 £60.50



2012-01-07 13:41:07     Hi , I have again had signals resent , sky are saying all is well ! let me know , have a good weekend. Regards, Carol



2012-01-07 13:40:53     Hi Chris, This card is not on yet, its still not paired off, could you try again, client is constantly ringing me about it. Thanks Kate



2012-01-07 13:38:35     Rahul . Rahul : Hello, you're chatting with Rahul , a Sky advisor, may I take your name please? You: i was on chat with an adviser yesterday and i was told signal would be resent to my new HD box this has not been done i still have no viewing, my mame is Nicole Morrison, my address is 135 BRISTOL RD HULL HU5 5XW , MY PASSWORD IS EMMA Rahul : I apologize for it. Rahul : May I please know the error message on the screen? You: This is the wrong card for set top box Rahul : Sure. Rahul : May I please know the current box that you are using? You: 4F31A7 03654999257 HD BOX Rahul : To access the account details, I will need to go through some security questions with you. Is that ok? You: YES Rahul : Thank you. Rahul : Are you the account holder? You: YES Rahul : Please confirm the full name/surname for the account along with the home address including postcode. You: I HAVE GIVEN YOU THAT INFO IF YOU LOOK AT PREVIOUS MESSAGE Rahul : Sorry about it. Rahul : Thank you for the valuable information. Rahul : Please wait for 2 minutes while I check the account for you. Rahul : Thank you for your patience. Rahul : Can you please check whether the channels have come or not. You: no not on Rahul : Please stay connected. Rahul : May I please know whether the viewing card is in the viewing card slot? You: yes it is , can you send a new signal to the box ? Rahul : Please press services button from your sky remote followed by 0,3 and select. You: ok Rahul : Can you please provide the viewing card number, version number, serial number and model number? You: 4F31A7 03654999257 sky card number 437 323 728 Rahul : Can you please confirm the serial number once again? You: 4F31A7 03654999257 Rahul : I have resend the signals it usually takes 2 minutes to 4 hours however you can check now. You: thank you i will keep checking Rahul : Is there anything else I can help you with today? You: no thank you Rahul : Wish you and your family a very happy and prosperous new year. Rahul : Thank you for chatting with me today. We really value your feedback. Please click the button marked "End Chat" at the top right of this chat window to answer a few questions about your experience with us today. Enjoy the rest of your day.



2012-01-06 19:21:51     PAYMENT SLIP WRITTEN FOR £35.00 ADMIN DUE AND EMAIL LABELLED FOR PAYMENT TO BE TAKEN



2012-01-06 19:16:58     SIGNAL RESENT VIA MYSKY CHAT VIEWING WILL BE RESTORED 2MINS / 4 HRS EMAIL TO ORBIT TO CONFIRM



2012-01-06 18:49:55     Your current payment details Your current payment details are as follows: Payment Method: Direct Debit Account Name: Mrs n morrison Sort Code: **-**-86 Account Number: ******62 Payment Due Date: 20th of each month Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £52.00 Billing Period Charges Discounts Entertainment Extra with Sports and Movies 20/12/11 - 19/01/12 £52.00 Sky+ Subscription 20/12/11 - 19/01/12 £0.00 Sky TV total: £52.00 Payment due on 20/12/11 £52.00 Payment Received 20/12/11 £52.00 CR Account balance £0.00



2012-01-06 10:28:03     email saying channels still not on. i've asked what the osm is and if the box is plugged as all necessary actions were completed yesterday



2012-01-05 12:45:46     email to board about payment needing taken with relevant payment details



2012-01-05 12:45:13     card paired to new hd box, last one faulty. box details updated below



2012-01-05 12:13:50     mysky set up. all details updated at bottom of screen



2011-12-21 16:33:13     card paired to hd box, kate sending cc details for admin fee



2009-03-20 14:48:17     ols address 92A LOCKWOOD COURT MARKET PLACEY042 2QW new address 136 bristol rd hull HU5 5XW



2006-11-13 10:22:20     CUST D/D DETAILS ADDED TO ACCOUNT.



2006-11-10 11:45:19     card paired to box, sky + activated and on full package. not recieved payment details .



2006-10-23 11:53:26     CARD OUT TO CV SPAIN - AWAIT PAYMENT