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Contract Number	240013284304
Card Number	586 718 462
MultiRoom Number	588 863 886
First Name	MRS KAREN
Last Name	HARPER
Address	221A THE CHASE
Address	WICKFORD
Address
Town / City	ESSEX
Postcode	SS12 9EX
Telephone	01759128650
Maiden Name	FRY
Sky Password	KAREN
Date of Birth	1970-08-06 00:00:00
e-Mail	karen.harper12@post.alderney.ws
Sky Card Number	586 718 462
Prev Sky Card Number	582 383 683
Host Fee Paid	2012-10-10 00:00:00
Host Fee Due	2000-01-01 00:00:00
Create Date	2006-10-14 17:49:51
Modification Date	2013-10-04 12:19:26
Multi Room Card 1	588 863 886
Multi Room Card 1 Notes	arrived at terrys 22/5/2013 PACKAGE ON THIS CARD IS EE PLUS SPORTS CB taking this card out to Spain Tomorrow. To b sold SOLD TO LIZ D 4/07/2013 GOT BACK FROM LIZ AS STOCK 29/07/2013 Card now in upstairs lounge at villa
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username	karen.harper12
MySky Password	karengirl
Contract Status	Viewing Abroad

2013-10-04 12:18:45 host fee due date was 01-10-2013

2013-09-25 13:11:25 Any changes you have made to your account will be reflected in your next bill You have removed Sky TV from your subscription You may see some credits on your next bill for products you have removed. This is because we collect some subscription payments in advance, so when you cancel a product, we refund you the advance payments pro rata. Product changes 11 Sep: removed Entertainment Extra with Sports 11 Sep: removed Extra Subscription 11 Sep: removed Sky+ Subscription This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill. Sky TV Hide£71.30 Billing Period Charges Entertainment Extra with Sports 17 Sep - 16 Oct £49.00 Extra Subscription 17 Sep - 16 Oct £11.25 Credit Adjustment 03 Sep - 03 Sep - £1.00 Entertainment Extra with Sports 01 Sep - 16 Sep £25.29 Extra Subscription 01 Sep - 16 Sep £5.81 Entertainment Extra with Sports 17 Aug - 31 Aug £22.98 Extra Subscription 17 Aug - 31 Aug £4.96 Extra Subscription 12 Aug - 16 Aug £1.65 Yours at no extra cost Sky TV total: £71.30 Additional Charges Show£0.50 Payment due on 17 Sep £71.80

2013-08-17 09:30:48 588 863 886 wasn't paired. Paired now. Card in lounge in Villa

2013-08-12 15:36:13 paired card to the box

2013-08-12 14:40:37 BOX DETAILS FOR MULTI ROOM CARD AT VILLA 588 863 886 4F3120 03772999407

2013-08-08 16:54:34 reinstated multiroom acc

2013-08-08 12:11:25 advisor called and had to raise a customer resolution form to reinstate the multiroom card and she said this will hopfully be resolved by tonite but i will phone back later and check

2013-08-08 12:04:21 IGNORE INVOICE BELOW

2013-08-08 12:03:54 Invoice 08 Aug 2013 Invoice Number: 3910 To: 449 571 975 menny skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 9 1.00 Admin Fee 35.00 35.00 Delete Edit Total £35.00

2013-08-08 11:55:10 sky advsisor said the multiroom card on this account ( the one which is at the villa) is disabled - sky advisor is calling me back to reinstate this

2013-08-08 11:41:08 MULTI ROOM CARD 588 863 886 RETURNED FROM LIZ AND BEING USED IN MAIN LOUNGE AT THE VILLA

2013-08-07 11:07:17 phoned sky and sky confirmed acc is now activate and they resent signals

2013-08-06 14:28:53 tried twice to add payment details to reinstate the acc and and an error message kept coming up so they raised a form and they said it will take 24 hours to rectify

2013-08-06 14:14:47 paid off osb with cb's cc 5378

2013-08-06 14:10:32 osb £48

2013-07-30 16:33:40 Repaired again

2013-07-30 15:46:30 VIEWING CARD NUMBER 586 718 462 4F31D5 03761997472 ID B 2BED 1A66 R006.058.60.00P

2013-07-29 11:59:04 I WILL GET THIS CARD BACK FROM LIZ AS STOCK NOT SURE WHY SHE WAS GIVEN IT IN THE FIRST PALCE

2013-07-10 14:47:28 SOLD TO LIZ D 4/07/2013

2013-05-27 09:46:24 MULTI ROOM CARD CB taking this card out to Spain Tomorrow.

2013-05-24 11:59:42 NEW MULTIROOM CARD ARRIVED 588 863 886

2013-05-22 15:18:47 multiroom 588 863 886 arrived at terrys

2013-05-20 11:47:01 Ordered a Multi room card

2013-05-06 16:23:43 customer has recived card

2013-05-06 11:47:19 Emailed 4 Seasons to ask if they had received the replacement card ??

2013-05-02 21:00:38 PACKAGE REQUIRED BY 4 SEASONS IS ENTERTAINMENT EXTRA PLUS SPORTS WHICH IS £47.50 / MONTH THIS ACCOUNT IS ON A DISCOUNT HALF PRICE FOR 6 MONTHS £23.75 FINISHES JULY 2013

2013-05-02 20:54:28 CURRENT PAYMENT METHOD Payment method: Credit Card Card type: VISA Card number: ************9014 Expiry date: 10/2015

2013-04-23 10:00:37 Sent today Parcel Force tracking number EK120537462GB TO REPLACE 508 777 000 that has been switched off for Viewing Abroad

2013-04-23 00:02:47 4 SEASONS PAY HOST AND SUBS 6 MONTHLY

2013-04-23 00:01:43 CB PAYS FOR 4 SEASONS CARDS

2013-04-23 00:00:29 NOT TAKING THIS CARD TO SPAIN SENDING IT TO 4 SEASONS TO REPLACE VA CARD 508 777 000 ADD CC DETAILS 4974 4691 4882 7463 03/15 CVC 386

2013-04-22 23:39:56 CARD TAKEN TO SPAIN TO SELL

2013-04-20 23:41:13 OLD OLD CARD 522 299 874 NEW CARD ARRIVED IN OFFICE 586 718 462

2013-04-06 11:27:24 586 718 462 arrived at terrys

2013-04-04 10:29:57 reordered viewing card

2013-04-04 10:28:13 downgraded to ent only to prevent a large balance

2013-03-12 11:04:45 Added ESPN to this package. On entertainment extra with sports and Espn

2013-03-06 10:17:40 OB £49.53 WITH COMPANY CC 9014 VIEWING REINSTATED Activation successful Your Sky TV channels will usually be activated in a few seconds, although it could take up to 2 hours. PAIRED TO BOX 4F3101 03521745967

2013-02-28 09:55:22 Entertainment Extra with Sports 17/02/13 - 16/03/13 £47.50 Viewing Subscription Discounted 17/02/13 - 16/03/2013 £23.75 CR Entertainment Extra with Sports 17/01/13 - 16/02/13 £47.50 Viewing Subscription Discounted 17/01/13 - 16/02/13 £23.75 CR Entertainment Extra with Sports 15/01/13 - 16/01/13 £3.06 Viewing Subscription Discounted 15/01/13 - 16/01/13 £1.53 CR Sky TV total: £49.03 Additional Charges Show details £0.50 Payment due on 17/02/13 £49.53 Your bill is overdue. Please make a payment as soon as possible. Make a payment Credit Card Declined 15/02/13 £49.53 Payment Received 14/02/13 £49.53 CR

2013-01-30 16:53:34 CARD GIVEN TO EDDIE

2013-01-21 16:35:29 SPAIN WITH CB 23/01/2013 TO SELL

2013-01-21 11:14:31 15/01/13: added Entertainment Extra with Sports Pdd 17th of every month. CC (6697) 04/14

2013-01-21 11:10:56 Previous Card 522 299 874 266 757 608

2013-01-17 14:11:09 582 383 683 arrived at terrys

2013-01-15 11:54:04 Reordered card on package it was on already ENTERTAINMENT WITH SPORTS as got a 6 months half price deal. instead of £47.50 it will be £23.75

2013-01-15 11:50:40 Changed Address and Reordered Card. OLD - 2015, FANTON AVENUE, SS12 9LF NEW - 221A THE CHASE, SS12 9EX

2013-01-10 14:28:27 host fee due date was 17-03-2013

2013-01-10 14:00:15 tried to reinstate but sky advisor said that i would have to make the first payment today but i said i couldnt so she is gonna speak to her manager and call me back on my mobile to see if she can reinstate without an upfront payment

2012-11-11 22:26:06 BOARD TO REINSTATE ON BASIC PACK, REORDER CARD , CHANGE ADDRESS AND ADD DUMMY CC

2012-10-12 11:28:27 ADDED ADDRESS ON THIS ACC TO THE FOLDER: ADDRESSES TO USE FOR ORDERING CARDS

2012-09-28 11:52:44 client called to make sure he would get no more bills after 14/09/2012 as he has cancelled his account, i have added dummy cc just incase Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************6697 Expiry date: 04/2014

2012-08-31 12:49:33 cancelled account

2012-08-30 10:26:48 put in google calender to cancel account again tomorrow

2012-08-30 10:24:07 cancelled the cancellation and added sports. sky advisor said that the cancellation mucked up the billing slightly ... on the 17th september sky will charge client from today till then and a month in advance so bill will be £77.03

2012-08-29 15:20:35 cancelled account

2012-08-28 09:52:51 Repaired to box 4F31A2 0333897762

2012-08-27 15:04:25 0034952864484

2012-08-27 13:07:44 Paid off osb £25 with cust cc details and added details to acc (543127) customer only wants sky for a month to watch the tenise. Put a note in Google calander to cancel account 2mor (28th)

2012-08-27 11:55:47 osb £25 on account would have to be paid off b4 i could get channels on for the tennis. Mr Chaple 0034 646 9058 56

2012-03-13 16:15:53 £26 jan bill £24 feb bill £29.75 offers due from this customer.

2012-03-13 15:46:32 Customer called to say that has has had no payments taken from his sky account in january then 3 taken in feb £26, £24, £29.75 i have checked my sky and his bill should be £25 paid on the 17th of each month from cc (8111)

2012-02-22 22:24:32 Invoice 22 Feb 2012 Invoice Number: 1246 To: Omar Chaple satclickuk@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 SKY CARD 522 299 874 THIS IS TO CANCEL OUT INVOICE 1136 -100.00 -100.00 Delete Edit Total £-100.00

2012-02-22 09:51:35 This card has not to be switched off. Invoice has been paid, mix up with cards and who has them from Jose.

2012-02-09 16:39:21 Invoice 01 Feb 2012 Invoice Number: 1131 To: Omar Chaple satclickuk@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 522 299 874 100.00 100.00 Total £100.00 THIS INVOICE MUST OF BEEN SENT IN ERROR

2012-02-08 14:41:13 Hi Omar, From what i can see you have 2 sky cards. 522 299 874 invoice 1136 , this remains unpaid. 362 212 243 invoice 1157 , this has been paid. The reminder invoice must be for the card unpaid. Regards, Carol

2012-02-08 09:25:47 THIS C/C HAS BEEN USED TO PAY A BALANCE OF £29.75 ON A UTECMA CARD 503 301 152 OFFER WILL THEN BE COMPLETE ON THIS CARD ALL FILES UPDATED

2012-02-06 15:20:32 18/05/11 - 16/06/11 £5.93 CR 17/06/11 - 16/07/11 £6.12 CR 17/07/11 - 16/08/11 £6.13 CR 17/08/11 - 16/09/11 £6.13 CR 17/09/11 - 16/10/11 £6.13 CR 17/10/11 - 16/11/11 £6.13 CR 17/11/11 - 17/11/11 £0.20 CR Total offers £36.77 CC details on acc (508111) exp 08/12 Pdd 17th each month

2012-02-03 12:55:19 mysky set up at bottom of screen

2012-02-01 20:50:43 Invoice 01 Feb 2012 Invoice Number: 1136 To: MR OMAR CHAPLE 522 299 874 josesotto@ono.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 522 299 874 100.00 100.00 Delete Edit Total £100.00 INVOICE SENT TO JOSE SOTTO FOR CUSTOMER TO PAY HOST

2012-02-01 10:46:32 4506 0807 6150 8111 EXP 08/12 MR OMAR CHAPLE SECU¨RITY 193 Details sent by Jose, emailed back for email address Put card back on

2012-02-01 10:42:37 jose sotto has emailed with cc details, note to board to send invoice

2012-01-11 14:56:14 DUMMY CC ADDED DUE TO LACK OF END USER INFO*********

2012-01-05 12:55:00 Entertainment Pack 17/06/11 - 16/07/11 £24.50 Viewing Subscription Discounted 17/06/11 - 16/07/11 £6.12 CR Entertainment Pack 18/05/11 - 16/06/11 £23.71 Viewing Subscription Discounted 18/05/11 - 16/06/11 £5.93 CR Credit for Cancellation of Entertainment Pack 18/05/11 - 16/06/11 £23.71 CR Sky TV total: £12.45 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 17/06/11 - 17/06/11 £0.50 Additional Charges total: £0.50 Payment due on 17/06/11 £12.95 Payment Received 14/06/11 £12.95 CR

2012-01-05 12:36:23 karen.harper12@post.alderney.ws karen.harper12 strawberry

2011-10-21 12:53:15 mysky needed no offer payments to view

2011-01-01 00:21:25 HOST PAID REC 1464 , C/C 8111

2010-06-04 11:11:41 Repaired to standard box on 6 mix added customers cc details to acc (508111) payment due date 17th of every month.

2010-06-03 15:19:39 ** HOST FEE TAKEN £100 REC 8905 (508111) **

2010-03-23 10:23:39 new p4 card 522 299 874

2010-03-17 20:11:37 OLD ADDRESS:220D MACKENZIE RD BECKENHAM kentBR34SJ REINSTATED ACC ADDED DD 601203 0006481787 ORDERED NEW VC TO FANTON AVE

2009-09-24 10:38:30 ACC CANCELLED - OB £10.57

2008-11-18 10:26:00 account cancelled 30 days from now !!

2007-08-15 12:45:34 £15 Admin Taken

2007-08-15 12:44:45 changed address from 88A Lockwood Court

2007-01-31 16:50:15 Osb of £69.95 paid with cust c/c details(8800) Cust c/c details added to account(8800)

2007-01-18 16:58:36 O/BALANCE OF £69.65 ON ACCOUNT - LETTER DATED 12/01/2007.

2007-01-02 15:36:52 O/B 38.50 PAID SIGNALS RE SENT CUST.C/C. DETAILS ADDED AGAIN

2006-12-07 10:43:43 O/BALANCE OF £38.50 ON ACCOUNT - LETTER DATED 16/11/2006.

2006-11-14 10:28:31 CANCELLED AT BANK - CUST SHOULD BE PAYING

2006-10-26 11:17:00 paired card to new box,changed package to sports and added customers c/c details to acc ending (8800)

2006-10-23 13:22:49 CARD OUT TO CV SPAIN - AWAIT PAYMENT