Transactions

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Contract Number 240013302445
Card Number 559 045 323
MultiRoom Number
First NameMRS SANDRA
Last NameSOUTHALL
Address144D
AddressTHE CHASE
AddressWICKFORD
Town / CityESSEX
PostcodeSS12 9EX
Telephone01268 939142
Maiden NameHEATON
Sky PasswordIPOD
Date of Birth1975-12-30 00:00:00
e-Mail
Sky Card Number559 045 323
Prev Sky Card Number560 484 123
Host Fee Paid2014-01-05 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-10-13 12:11:58
Modification Date2015-09-22 11:17:09
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username
MySky Password
Contract StatusInactive



2018-10-02 13:58:31     Used Chase address to change - 701 574 709, from 27 Island House, English Row, GUERNSEY GY9 3XD



2015-02-17 13:28:52     reinstated added dummy cc and reordered card



2014-11-24 12:45:17     Customer emailed to cancel account. Add dummy CC details and reorder card Sat, 27 December



2014-11-24 12:42:22     customer wants to cancel his acc. DOWNGRADED FROM Variety with Sports - Original Added calendar to add dummy CC details and reorder card in 31 days. CANCELLED BT Sports 30 days will cancel down 23rd dec



2014-11-24 12:26:46     Sky TV Billing Period Variety with Sports 19 Nov - 18 Dec £52.50 Additional Charges £0.50 Payment due on 19 Nov £53.00 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************6894 Expiry date: 08/2017



2014-03-18 15:50:32     Added BT SPORTS with customers DD details 77 27 18 0748 1568 Your order details Order date 18/03/2014 Order number BTCZZA004001683783 Contact details Mrs Sandra Southall 01268939142 sandy_s@post.alderney.ws Password reminder What is your mother's maiden name? heaton 30-12-1975 Email: sandy_s@post.alderney.ws



2014-03-18 15:34:07     Your transaction was successful. Transaction information Transaction ID 0DU92080LV279310S . Date and time 18-Mar-2014 16:03:14 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX0750 . Total £60.00 GBP



2014-03-18 15:31:05     Invoice 18 Mar 2014 Invoice Number: 5442 To: 559 045 323 STL skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 25 1.00 BT Sport Admin fee 60.00 60.00 Delete Edit Total £60.00



2014-02-03 17:00:36     Paid off osb £49.50 with cust cc details and added details to acc 4751 2300 1117 0657 08 14 387



2014-02-03 16:32:48     You have a payment due on the 19 Jan for a total of £49.50 ob



2014-01-06 12:11:22     Your transaction was successful. Transaction information Transaction ID 41434959FT008800F . Date and time 06-Jan-2014 12:38:12 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX0657 . Total £49.50 GBP



2014-01-06 12:09:07     Invoice 06 Jan 2014 Invoice Number: 4907 To: 559 045 323 STL skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky Card Deposit 49.50 49.50 Delete Edit Total £49.50



2014-01-06 00:03:22     BOARD TO TAKE DEPOSIT



2014-01-05 23:57:05     host fee paid Your transaction was successful. Transaction information Transaction ID 35G98489MB283712U Date and time 06-Jan-2014 00:26:34 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0657 Total £100.00 GBP



2014-01-05 23:52:19     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************0657 Expiry date: 08/2014



2014-01-05 23:46:14     Entertainment Extra with Sports 19 Jan - 18 Feb £49.00 Yours at no extra cost Sky TV total: £49.00 Additional Charges Show£0.50 Payment due on 19 Jan £49.50 Payment will be collected by credit card on 19 Jan



2013-12-17 11:06:24     Invoice 17 Dec 2013 Invoice Number: 4818 To: 559 045 323 STL skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-02-02 16:31:54     Paid OB of £47 with 4751 2300 1117 0657 08 14 387 and added same



2012-12-26 11:26:41     HOST PAID Your transaction was successful. Transaction information Transaction ID 0437181378963501B . Date and time 26-Dec-2012 12:26:05 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX0657 . Total £100.00 GBP



2012-12-21 13:36:54     Invoice 21 Dec 2012 Invoice Number: 2667 To: 559 045 323 STL skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2012-12-21 13:34:15     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************0657 Expiry date: 08/2014



2012-03-26 12:03:34     Activate card on sportsworld no HD R003.047.28.00P 0362118135 4f3104



2012-03-20 16:36:52     THIS IS A REPLACEMENT CARD AND WILL BE SENT TO EDDIE FOR HIS CUSTOMER



2012-03-20 15:21:41     new card 559 045 323 previous cards 560 484 123 508 140 282



2012-03-16 11:30:57     I'm sorry but sky said that the only other option is to send a new viewing card. The client will be credited for loss of viewing. This is unfortuantely out of our control. Sorry for the inconvenience, Charlotte



2012-03-16 11:21:12     Any changes you have made to your account will be reflected in this bill £44.14 will be collected from your account on or around 19/03/12 as changes were made to your account on 13/03/12. Product change(s): 13/03/12: removed Entertainment Extra 13/03/12: added Entertainment Extra with Sports We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled. Changes to your subscription may show products appearing multiple times on your bill; some of these entries may be credits to your account. Look closely at the billing dates for each product to confirm how you are being charged. Any changes you have made to your account will be reflected in your next bill Product change(s): 13/03/12: added Sky+ Subscription This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill.



2012-03-15 10:00:23     ello, Sky said that you need to first check if the viewing card number is reflecting on the screen while the card is in the box. To do this the client needs to press services on the remote followed by 0 then number 3 to access the system details page. If it is there you need to go through a power rebuild followed by a power reset. Sky says there is no reason why the sky shouldnt be working so ask the client to follow these procedures. his process will stop all recordings in process and reboot the box. If there is a recording underway, consider waiting until it is completed. Rebuilding the planner will not delete any existing recordings. Press services on your Sky remote control and you will see the main menu with Options highlighted. Highlight the Settings menu using the right arrow button and press select. Press 0 (zero), 1 then select to access the Installer Setup menu (this menu is not listed on the Settings menu options). Use the left/right arrows to highlight Rebuild (this will change to Sky+ Rebuild when reached) and press select. The on-screen message "This will take a few minutes to complete. The rebuild will stop all recordings and reboot your Sky+" will appear. Press select to continue. The on-screen message "Housekeeping please wait" will appear and take up to two minutes to clear. If your Sky+HD box continues to display this message for longer than two minutes please carry out a power reset (below) with the viewing card removed. Once complete your Sky+HD box will switch itself off and then back on automatically displaying the red standby light. Ensure the red standby light on the box has re-appeared, then wait for 3 minutes. Press sky your remote control and the light on your Sky+HD box will turn green. After following this, please turn the box off completely from the mains. Please check if all the connections behind the Sky box is secure and then switch the power supply back on again. Leave the box on standby mode for 2 minutes and 30 seconds. Switch the box back on to green light and please check if the fault is rectified If this doesnt work we will try another option. Sorry for the inconvenience. Charlotte



2012-03-14 13:49:16     Hi Eddie, Signals have been resent , this should be working. Regards, Carol



2012-03-14 13:41:32     Morning all This card is still saying card not authorized.. Please advise. Edd.



2012-03-14 13:41:01     Understanding your bill Any changes you have made to your account will be reflected in this bill £44.14 will be collected from your account on or around 19/03/12 as changes were made to your account on 13/03/12. Product change(s): 13/03/12: removed Entertainment Extra 13/03/12: added Entertainment Extra with Sports We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled. Changes to your subscription may show products appearing multiple times on your bill; some of these entries may be credits to your account. Look closely at the billing dates for each product to confirm how you are being charged. Any changes you have made to your account will be reflected in your next bill Product change(s): 13/03/12: added Sky+ Subscription This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill. Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £48.64 Billing Period Charges Discounts Entertainment Extra with Sports (New) 19/03/12 - 18/04/12 £44.50 Entertainment Extra 19/03/12 - 18/04/12 £24.50 Credit for Cancellation of Entertainment Extra (New) 19/03/12 - 18/04/12 £24.50 CR Credit for Cancellation of Entertainment Extra (New) 13/03/12 - 18/03/12 £5.07 CR Entertainment Extra with Sports (New) 13/03/12 - 18/03/12 £9.21 Sky TV total: £48.64 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 19/03/12 - 19/03/12 £0.50 Additional Charges total: £0.50 Credit Adjustment 14/03/12 £5.00 CR Payment due £44.14 Payment will be collected by credit card on 19/03/12



2012-03-13 11:14:47     Please activate card on sportsworld no HD R003.047.28.00P 0362118135 4f3104 4751 2300 1117 0657 08 14 387



2012-03-13 11:14:13     Payment Method: Credit Card Card Type: VISA Card Number: ************0657 Expiry Date: 08/2014 Payment Due Date: 19th of each month



2012-03-13 10:47:30     added sports Your order reference number is 0313 IJEO 947 12237.



2012-03-06 17:31:27     Card sent to Steve Patmore to sell



2012-03-06 09:21:41     NEW CARD ARRIVED TODAY 560 484 123



2012-03-06 09:21:12     Current billPrevious bills Charges on next bill 05 February 2012 05 January 2012 05 December 2011 05 November 2011 05 October 2011 05 September 2011 05 August 2011 05 July 2011 05 June 2011 05 May 2011 05 April 2011 Statement date: 05/03/12 Print CSV PDF Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £24.50 Billing Period Charges Discounts Entertainment Extra 19/03/12 - 18/04/12 £24.50 Sky TV total: £24.50 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 19/03/12 - 19/03/12 £0.50 Additional Charges total: £0.50 Payment due on 19/03/12 £25.00



2012-02-29 17:34:17     Welcome to Sky Live Chat Service. A Sky Advisor will be with you shortly. You are now connected with Sai. You: hi, i have been waiting for a viewing card to be sent out since december, my name is sandra southall Sai: Hello, you're chatting with Sai, a Sky advisor, may I take your name please? Sai: Hi Sandra. Sai: I'm sorry to know that. Sai: Let me access your account to check that for you. Sai: To access the account details, I will need to go through some security questions with you. Is that ok? You: yes Sai: Great! Sai: Are you the account holder? You: yes Sai: Great! Sai: Please also confirm the first & second characters from the password set up on the Sky account. Please do not supply your password in full. Please also confirm the e-mail address for the account. You: ip Sai: Please confirm the full name/surname for the account along with the home address including postcode. You: sandy_s@post.alderney.ws You: mrs sandra southall 144d the chase wickford essex ss129ex Sai: Thank you. Sai: I'm sorry I'm unable to access your account to check that for you. Sai: May I know your Sky account number or the viewing card number please? You: 508 140 282 Sai: Thank you. Sai: I am now accessing the account, please give me a couple of minutes. Sai: Thank you for the details. You: heloo Sai: Just checking that for you now. Sai: As I see that you have been contacting us since the December for the viewing card and I see that the viewing card is been already sent to your address as mentioned as above. Sai: However may I know that have you received the viewing card? You: no i have not received any viewing card Sai: Alright. Sai: I'm sorry about the inconvenience this has caused you. Sai: What best I can do is request for a special delivery request for a viewing card where you'll receive it within 48 hours. Sai: Is that ok with you? You: yes but if i then do not receive the card i will be cancelling the account Sai: I'm sorry to know that you are planning to cancel your sky subscription. Sai: However I will try my best to see that you'll receive the viewing card within 48 hours. Sai: Is that ok with you? You: yes Sai: Thank you.



2012-02-16 10:52:07     chased up card and sky advisor said family member had just reordered the card, i said this was impossible but sky advisor assured me that card has been sent out again on special deilvery!



2012-01-27 16:15:59     chased up card and sky advisor sad they will send out new viewing card



2011-12-22 10:52:27     card reordered.



2011-11-01 15:26:21     Emailed LNB need CC details for host fee and offers May - June 4.54 June - July 6.13 July - Aug 6.13 Aug - Sep 6.13 Sep - Oct 6.13 Oct - Nov 6.13 TOTAL 35.19



2011-11-01 15:20:17     Please supply cc details for this account as host is due and there is an OSB on the sky account. If balance no paid viewing will go off in 10-14 days.



2011-06-28 23:15:40     Your Current Payment Details are as follows: Payment Method: Credit Card Card Type: MasterCard Card Number: ************7163 Expiry Date: 08/08 Payment Due Date: 19th of each month Update Payment Details



2011-06-28 23:08:52     Entertainment Pack 19/06/11 - 18/07/11 £24.50 Viewing Subscription Discounted 19/06/11 - 18/07/11 £6.13 CR Entertainment Pack 27/05/11 - 18/06/11 £18.18 Viewing Subscription Discounted 27/05/11 - 18/06/11 £4.54 CR Credit for Cancellation of Entertainment Pack 27/05/11 - 18/06/11 £18.18 C



2010-11-01 09:06:57     HOST FEE TAKEN REC 1085 (667461)



2010-10-28 14:56:47     Active account on family pack, cc details on acc (7163) payment due date 19th of every month



2010-01-08 14:47:07     PAIRED CARD ver - 4e0910 ser - 0285891214 on family pack pin no - 7068



2009-12-14 12:40:17     card sent to lnb by tnt on host fee on account



2009-12-10 12:39:35     FORCED SIGNAL SENT - CARD ACTIVE



2009-11-11 12:18:46     mysky un : sandra_south pw : heaton1000 email : sandy_s@post.alderney.ws Billing Status Most Recent Bill (05 November 2009)£48.00 Current Balance: £48.00 Payment will be collected by credit card on, or soon after, your payment due date 19/11/2009



2009-10-15 11:27:55     NEW P4 CARD ARRIVED 508 140 282



2008-04-14 14:32:01     resent signal



2006-12-14 12:06:48     £26.50 PAID WITH CUST C/C, CUST C/C ADDED (7163), CARD PAIRED, UPGRADED.



2006-11-21 12:23:47     CANCELLED AT BANK



2006-10-18 10:19:59     CARD OUT TO CV SPAIN TO BE ACTIVATED - AWAIT PAYMENT