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Contract Number 240013302312
Card Number 507 943 009
MultiRoom Number
First NameMRS FIONA
Last NameKINGSTON
Address131D
AddressTHE CHASE
AddressWICKFORD
Town / CityESSEX
PostcodeSS12 9EX
Telephone01268 935494
Maiden NameDUNLOP
Sky PasswordSKY
Date of Birth1983-03-21 00:00:00
e-Mailf_king@post.alderney.ws
Sky Card Number507 943 009
Prev Sky Card Number266 117 605
Host Fee Paid2015-10-02 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-10-13 11:59:51
Modification Date2016-02-18 15:21:39
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamemrs.f.kingston
MySky Passwordsky1983
Contract StatusOutstanding Balance



2016-02-18 15:20:25     Latest bill Amount owing from previous bill £55.50 Total due 19 Feb £55.50 Fee Due Date was:10-12-2016



2015-10-02 15:16:10     Your transaction was successful. Transaction information Transaction ID 9MM379571E857863K Date and time 02-Oct-2015 15:15:38 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5015 Total £120.00 GBP



2015-09-24 12:51:15     19 Sep - 18 Oct A month in advance Variety with Sports£55.50 Total £55.50 Payment method: Direct Debit Account name: F KINGSTON Sort code: **-**-70 Account number: ******30



2015-09-24 12:50:48     Invoice 24 Sep 2015 Invoice Number: 8155 To: 507 943 009 skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual host fee 120.00 120.00 Delete Edit Total £120.00



2014-11-17 15:40:28     Cancelled downgrade and activated Sky Sports 5 as per call request from end user after paying host fee.



2014-11-17 15:21:29     Invoice number 0108 Invoice date 17/11/2014 Payment terms Due on receipt Due date 17/11/2014



2014-11-17 15:19:53     Transaction information Transaction ID 21K84479N03631926 Date and time 17-Nov-2014 16:16:28 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5015 Total £120.00 GBP



2014-11-15 18:53:08     I would like to watch sky sports 5. but the message said that it is included i n our sky sports package but we need to activate this, As we subscribe to yourself can you please activate this as soon as possible. Hi, I can activate sky sports 5 for you , however annual host fee is due on your account please can you provide credit card details for this payment. Thank you. Carol



2014-11-05 11:48:19     DOWNGRADED from Variety with Sports to Variety only 31 days cancellation period



2014-09-25 12:44:58     Emailed End user joanne_dale159@hotmail.com Hi Joanne, Your Sky cards annul hosting fee £120 is now due. Can you please advise if you are wishing to continue with your services. If so can you provide CC details for payment or advise us to send you the invoice direct to your email. Please advises before services are cancelled down.



2014-09-25 12:29:30     Make up new invoice for deposit when we get CC details for Host. I tried to delete invoice 4987 but its not on the system any more.



2014-09-25 12:26:00     Sky TV Variety with Sports 19 Sep - 18 Oct £52.50 Payment due on 19 Sep £52.50 Your current payment details Payment method: Direct Debit Account name: F KINGSTON Sort code: **-**-70 Account number: ******30



2014-05-26 09:56:22     called sky - insistent that it is a signal problem, resent a stronger signal, if this does not work we will need to check the customers box details and make sure they are updated at sky



2014-05-25 21:08:56     CUSTOMER STILL HAVE NO SPORTS MESSAGE WRONG CARD FOR SET TOP BOX Product change 21 May: upgraded to Variety with Sports BOARD TO CALL SKY TOMORROW



2014-05-21 14:50:26     Your order has been placed successfully Your order Sky Sports £22 New monthly costs £49



2014-05-19 10:08:35     Sent customer info letter on VPN



2014-01-14 10:37:45     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2014-01-14 10:35:35     Invoice 14 Jan 2014 Invoice Number: 4987 To: 507 943 009 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 27.00 27.00 Delete Edit Total £27.00



2014-01-14 10:29:45     Sky TV Hide Billing Period Charges Entertainment Extra 19 Jan - 18 Feb £27.00 Sky TV total: £27.00 Payment due on 19 Jan £27.00



2013-11-22 10:49:50     stopped cancellation and upgraded back to original pack as host has been paid



2013-11-12 15:47:08     CALANDER MESSAGE DONE 12/12/2013



2013-11-12 15:40:56     THIS CUSTOMER HAS PAID HOST FEE I WILL DO A CALANDER MESSAGE TO REINSTATE 31 DAYS Dear Sky HD Solutions Ltd, You received a payment of £100.00 GBP from Joanne Berrill (joanne_dale159@hotmail.com)



2013-11-12 10:33:41     cancelled account



2013-11-06 11:38:09     507 943 009 - if no response from downgrade cancel (MRS) Tue, 12 November, 08:00 ? 09:00



2013-11-05 16:18:43     this has been put out to me to cancel, downgrade has not even taken effect yet so surely we should wait until then...



2013-11-05 13:48:39     Host declined again on bored to cancel account



2013-10-07 11:22:01     downgraded to ent only to prompt response for host



2013-10-02 15:50:35     507 943 009 - if no response from end user - downgrade Mon, 7 October, 11:00 ? 12:00



2013-10-02 15:45:13     emailed end user for cc details



2013-10-02 15:31:40     Your current payment details Payment method: Direct Debit Account name: F KINGSTON Sort code: **-**-70 Account number: ******30



2013-09-30 13:12:55     Check your information Some of your information may be missing or incomplete. Please check the following items: ?15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction



2013-09-23 14:23:06     Invoice 23 Sep 2013 Invoice Number: 4325 To: 507 943 009 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-09-23 14:20:50     4658 5836 9462 5007 02/14 051



2012-10-25 11:21:27     UPGRADED BACK TO ENTERTAINMENT EXTRA



2012-10-24 19:52:14     BOARD TO UPGRADE



2012-10-18 09:37:45     Transaction ID 65802086UF465851M Date and time 18-Oct-2012 09:37:13 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX4595 Total £100.00 GBP  



2012-10-18 09:15:26     put cc used for offers on board to take



2012-10-16 09:33:14     Downgraded from entertainment extra to entertainment. Channels will go off in 31 days



2012-10-12 14:07:39     507 943 009 - of client hasnt got in touch regarding host D/G on Tue 16 Oct 2012 at 08:00



2012-10-12 14:05:50     Hello, On 25 Sep 2012 we sent you Invoice Number: 2375 regarding the annual host fee for your sky card. This has yet to be paid and your host fee is now overdue. Please pay this invoice or provide cc details to manually take this payment to prevent your card being disabled by our automated system. We look forward to hearing from you. Regards Charlotte



2012-09-25 15:06:44     Invoice 25 Sep 2012 Invoice Number: 2375 To: 507 943 009 joanne_dale159@hotmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 507 943 009 100.00 100.00 Delete Edit Total £100.00



2012-09-10 17:38:00     Paid off OSB £25.27 with cust CC (625007) Added DD details to acc Payment method: Direct Debit Account name: F KINGSTON Sort code: **-**-70 Account number: ******30 End users number 0034 951 910 310



2011-11-21 17:58:29     nov offer taken. rec 2661. c/c 5007. OFFER COMPLETE



2011-10-20 13:46:17     oct offer taken rec 1864 cc 5007



2011-10-06 15:41:10     JUNE / SEP OFFER PAID £25.74 REC 1522 C/C 5007 OFFERS 4 UPDATED



2011-10-06 15:39:05     HOST FEE PAID REC 1521 C/C 5007



2011-10-05 14:54:07     emailed end user re host and offer



2011-08-05 23:28:42     Entertainment Pack (New) 19/05/11 - 18/06/11 £24.50 Viewing Subscription Discounted (New) 19/05/11 - 18/06/11 £6.13 CR Entertainment Pack 19/05/11 - 18/06/11 £24.50 Credit for Cancellation of Entertainment Pack (New) 19/05/11 - 18/06/11 £24.50 CR Credit for Cancellation of Entertainment Pack (New) 13/05/11 - 18/05/11 £4.90 CR Entertainment Pack (New) 13/05/11 - 18/05/11 £4.90 Viewing Subscription Discounted (New) 13/05/11 - 18/05/11 £1.22 CR Sky TV total: £17.15 Entertainment Pack 19/06/11 - 18/07/11 £24.50 Viewing Subscription Discounted 19/06/11 - 18/07/11 £6.13 CR Sky TV total: £18.37 Payment due on 19/06/11 £18.37 Payment Received 19/06/11 £18.37 Billing Period Charges Discounts Entertainment Pack 19/08/11 - 18/09/11 £24.50 Viewing Subscription Discounted 19/08/11 - 18/09/11 £6.13 CR Sky TV total: £18.37 Payment due on 19/08/11 £18.37



2010-11-25 09:24:35     ON 13/10/2010 £100.00 BANK T/F RECEIVED



2010-11-03 21:17:58     ASKED CB TO CONFIRM THIS BANK T/F WAS DONE



2010-10-13 09:17:27     called client says will do bank transfer



2010-10-06 11:20:14     Emailed End user and added note into gmail to dg if no word bk in a week.



2010-10-05 12:11:14     Have customers dad's cc details in email but thin kwe should email customer (joanne_dale159@hotmail.com) to confirm if we can take host from this card again



2010-05-01 11:52:16     * Payment Method: Direct Debit * Name of Account Holder: F Kingston * Account Number: ******06 * Sort Code: **-**-69 * Payment Due Date: 19th of each month



2010-05-01 11:52:00     Paid OB of £125.79 with cust cc 568238



2010-03-06 15:53:34     only had to pay £14.79 of the osb £90, paid that with custs dads cc 568238 and then added cust dd s/c 20 52 69 acc:70119806. viewing should be back on and all should be sorted



2010-01-13 16:11:38     sky have resent signal o the box spoke to the customer Joanne and all is back on just need to now add d/d details going to wait a few days



2010-01-12 11:25:40     sill a problem on account nothin sky can do about this one need to wait till the relavent department looks into this and sky cant give me a time scale on this.



2010-01-07 11:01:42     Sky still have a problem on this account sky have sent this to the relavent dept to investigate further this could take up ti 72 hours. I have asked sky to refund the 2 months in advance back onto the c/c (292472)



2010-01-05 15:01:24     took off sky+ subscription paid 2 months in advance to get viewing back on with cc (568238) but sky have a system error on this acc and cant get it back on, need to investigate further



2010-01-05 12:30:09     ignore note below sky having probs adding dd, system error



2010-01-05 12:21:16     added new dd (119806)



2010-01-04 15:06:13     Paid off OSB £15.99 with customers c/c (292472) tried to add cusatomer d/d details to account but sky systems wont let me. customer will have to call the bank and check thet they have not stopped payments to sky. Tried to call end user joan 0034 627 397 568 but got the voice mail. dd details to be added in email



2009-12-16 11:18:08     added dd (166014)



2009-12-16 10:51:18     Paired card ver - 4e0902 ser - 0170028180 on family pack pin no - 7605



2009-12-10 14:39:02     CARD SOLD TO STL ON ACCOUNT



2009-11-26 13:44:18     first name given : fiona d'graded to news & events



2009-11-25 15:59:39     mysky un : mrs.f.kingston pw : sky1983 email : f_king@post.alderney.ws Billing Status Most Recent Bill (23 November 2009)£38.09 Current Balance: £38.09 Payment will be collected by credit card on, or soon after, your payment due date 07/12/2009



2009-11-24 10:47:51     Forced signal sent - card active



2009-10-20 11:34:29     P4 CARD 507 943 009



2006-11-08 09:45:44     Repaired, activated sky+ and recording on 4 mix pack added cust c/c details to acc (4628)



2006-10-23 16:39:52     CARD OUT TO CV SPAIN - AWAIT PAYMENT