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Contract Number 240013319746
Card Number 507 942 829
MultiRoom Number
First NameMR Colin
Last NameCHEDDAR
Address124
AddressTHE CHASE
AddressWICKFORD
Town / CityESSEX
PostcodeSS12 9EX
Telephone01268 931882
Maiden Namenicholson
Sky PasswordSKY
Date of Birth1972-04-14 00:00:00
e-Mail
Sky Card Number507 942 829
Prev Sky Card Number264 895 582
Host Fee Paid2016-08-03 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-10-06 18:55:39
Modification Date2019-09-12 16:03:44
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamecheezy1
MySky Passwordcheddarboy
Contract StatusViewing Abroad



2019-09-02 10:00:21     Replacement card to be sent to Glynis Northwood, Lieu dit Massar, 12200 Martiel France. Tel 0033 5 65 29 43 41 0033 6 38 78 91 57 glynis.northwood@gmail.com



2019-09-02 09:59:36     2019 host fee paid 4921829271730988 04/2021 590 Your transaction was successful. Transaction information Transaction ID 4BX26955DA271183V Date and time 02-Sep-2019 09:55:36 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0988 Total £120.00 GBP



2019-09-01 08:07:45     EMAIL SENT TO CUSTOMER Hi Glynis, Annual host fee remains outstanding for your Sky account above, the fee is £120.00. An invoice was sent to you 25/07/2019 Invoice Number: 10024. I know in the past you have mailed a cheque, please let me know if you have sent a cheque for 2019 because as yet we have not received it. Sky have switched your account off , tomorrow i will send you a replacement card to Sky in France, this will be sent next day delivery. Let me know when the new card is in the box and i can pair it for you. Do you have a Sky HD box ? Carol



2019-08-30 10:20:24     THIS ACCOUNT IS VA AND WILL NEED A REPLACEMENT SENT 806 117 511



2019-07-25 09:53:49     Invoice 25 Jul 2019 Invoice Number: 10024 To: 507 942 829 glynis.northwood@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual Host fee 120.00 120.00 Delete Edit Total £120.00



2019-02-07 12:54:11     Billing info Feb 2019 Active account Variety + HD+ £46.50 No discount offer Customer DD on account Payment method: Direct Debit Account holders name: Mr C Cheddar Account number: ****2760 Sort code: ****66



2018-08-14 14:12:51     CUSTOMER HAS EMAILED TO SAY SHE HAS POSTED A CHEQUE FOR 2018 HOST FEE CHEQUE RECEIVED AND BANKED



2018-08-14 14:10:45     CUSTOMER HAS EMAILED TO SAY SHE HAS POSTED A CHEQUE FOR 2018 HOST FEE



2018-08-12 23:15:41     EMAIL TO CUSTOMER Hi, Did you receive this invoice sent to you for 2018 host fee, 16 Jul 2018 Invoice Number: 9911 ? Carol



2018-07-16 13:36:20     Invoice 16 Jul 2018 Invoice Number: 9911 To: Glynis Northwood glynis.northwood@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual Host Fee 120.00 120.00 Delete Edit Total £120.00



2017-09-26 23:31:36     25 Jul 2017 Invoice Number: 9719 PAID BY CHEQUE 16/08/2017 CHEQUE PAID IN AT GLASGOW MX £120.00



2017-07-25 23:03:27     INVOICE FOR HOST FEE SENT TO CUSTOMER Invoice 25 Jul 2017 Invoice Number: 9719 To: 507 942 829 glynis.northwood@gmail.com From : 1.00 Annual fee for sky card 507 942 829 120.00 120.00 Delete Edit Total £120.00



2016-08-03 14:36:26     Client's new email address is glynis.northwood@gmail.com



2016-08-03 14:34:58     Cheque received for invoice 9209 - Annual host fee £120 Will pass cheque onto Stewart to cash it.



2016-07-06 20:57:47     Invoice 06 Jul 2016 Invoice Number: 9209 To: 507 942 829 glynisnorthood@wanadoo.fr From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 annual host fee 120.00 120.00 Delete Edit Total £120.00



2015-07-17 11:34:42     customer - mrs Northwood has sent in a chq for host fee £120 invoice number 7720



2015-06-29 11:53:10     Invoice 29 Jun 2015 Invoice Number: 7720 To: 507 942 829 glynisnorthood@wanadoo.fr From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2015-06-26 13:19:46     outstanding balance at sky check when sending invoice its been cleared Total due 10 Jun £41.25 Payment Received - £41.25 10 Jun Direct Debit Reversal £41.25 11 Jun Payment Received - £41.25 20 Jun Failed Resubmission £41.25 23 Jun What you still owe £41.25



2014-09-05 14:31:01     You received a payment of £120.00 GBP from Glynis Northwood (glynisnorthood@wanadoo.fr)



2014-08-20 13:59:28     Invoice 20 Aug 2014 Invoice Number: 6331 To: 507 942 829 glynisnorthood@wanadoo.fr From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-08-20 13:59:03     10 Aug - 9 Sep A month in advance Variety£8.13 from 01 Sep (9 days) Sky+HD Pack£10.25 Variety£19.16 until 31 Aug (22 days) Free items Total £37.54 Total due 10 Aug £37.54 Your current payment details Payment method: Direct Debit Account name: Mr C Cheddar Sort code: **-**-66 Account number: ******60



2014-05-29 14:52:40     Invoice cust Direct for Host Fee



2014-02-18 12:39:39     Received chq for card deposit £35.75.



2014-01-30 10:03:01     Invoice 30 Jan 2014 Invoice Number: 5231 To: 507 942 829 glynisnorthood@wanadoo.fr From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky viewing card deposit 35.75 35.75 Delete Edit Total £35.75



2013-08-19 23:40:19     05/08/2013 CHEQUE PAID IN AT GLASGOW MX £120.00 CHEQUE BANKED AND RECEIPT SENT TO CUSTOMER



2013-08-01 11:50:53     CUSTOMER CALLED AND IS SENDING A CHEQUE FOR HOST FEE TODAY THIS WILL ARRIVED IN ABOUT 5 DAYS WHEN WE RECEIVE CHEQUE MAKE SURE RECEIPT IS SENT



2013-07-23 22:26:29     I HAVE ASKED CB TO EMAIL THIS CUSTOMER ABOUT CARD DEPOSIT



2013-07-23 22:24:24     Invoice 23 Jul 2013 Invoice Number: 3818 To: Glynis Northwood glynisnorthood@wanadoo.fr From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 507 942 829 120.00 120.00 Delete Edit Total £120.00



2013-07-23 09:49:22     emailed bored to chase up host fee as no responce from client when invoice was emailed



2013-06-14 12:10:46     Entertainment Extra HD 10 Jun - 09 Jul £35.75 Sky TV total: £35.75 Payment due on 10 Jun £35.75 We've requested payment from your bank 10 Jun - £35.75 Account balance



2013-06-14 12:09:55     Your current payment details Payment method: Direct Debit Account name: Mr C Cheddar Sort code: **-**-66 Account number: ******60



2012-07-10 16:27:52     I have deleted invoice 1889 as it was a dublicate



2012-07-09 15:58:17     You received a payment of £120.00 GBP from (glynisnorthood@wanadoo.fr). To see all the transaction details, please log in to your PayPal account. It may take a few moments for this transaction to appear in your account. Buyer information Glynis E Northwood glynisnorthood@wanadoo.fr Instructions from buyer None provided Description1903 Unit price £120 Qty 1 Amount £120



2012-07-03 13:03:46     Some of your information may be missing or incomplete. Please check the following items: ?15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2012-06-29 12:58:55     (woops) i made another invoice to this customer instead of editing the sif one thats already been sent Invoice 29 Jun 2012 Invoice Number: 1903 To: Glynis Northwood glynisnorthood@wanadoo.fr From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual Sky card host fee 507 942 829 120.00 120.00 Delete Edit Total £120.00



2012-06-29 10:14:56     Terri, Do you have c/c details for host , c/c we have on file has declined. Thank you, Carol



2012-06-29 09:57:37     Some of your information may be missing or incomplete. Please check the following items: ?15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2012-06-28 16:15:52     Invoice 28 Jun 2012 Invoice Number: 1889 To: 507 942 829 sif skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual Sky Card Host Fee 507 942 829 120.00 120.00 Delete Edit Total £120.00



2012-06-20 14:06:43     pays sky by dd



2012-06-20 14:05:34     PAYS SKY BY DD



2012-04-06 14:43:32     REMOVED MOVIES ... FUTURE BILLS WILL BE £34.25



2012-03-09 10:03:11     Hi Terri, Yes this was done , apologies that Wilson did not email you to confirm. I have copied account details for Mrs Northwood. Any changes you have made to your account will be reflected in this bill £48.13 will be collected from your account on or around 12/03/12 as changes were made to your account on 27/02/12. Product change(s): 29/03/12: removed Entertainment Extra with Sports and Movies 29/03/12: added Entertainment Extra with Movies We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled. Changes to your subscription may show products appearing multiple times on your bill; some of these entries may be credits to your account. Look closely at the billing dates for each product to confirm how you are being charged. Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £48.13 Billing Period Charges Discounts Entertainment Extra with Movies (New) 29/03/12 - 09/04/12 £15.48 Viewing Subscription Discounted (New) 29/03/12 - 09/04/12 £3.10 CR Sky+ Subscription 10/03/12 - 09/04/12 £0.00 Entertainment Extra with Sports and Movies HD 10/03/12 - 09/04/12 £62.25 Viewing Subscription Discounted 10/03/12 - 09/04/12 £10.40 CR Credit for Cancellation of Entertainment Extra with Sports and Movies (New) 29/03/12 - 09/04/12 £16.10 CR Sky 3D 10/03/12 - 09/04/12 £0.00 Sky TV total: £48.13 Payment due £48.13 Regards, Carol



2012-02-27 13:27:33     sports removed from package with 31 days notice on it



2012-02-27 11:45:34     Your monthly payment method has been changed. Payment Method: Direct Debit Account Name: Mr C Cheddar Sort Code: **-**-66 Account Number: 10452760 Payment Due Date: 10th of each month The collections on your bank statement will reference your account number, as above, with the following details: Reference Name: Sky Digital Originator Identification Number: 942710



2012-02-27 11:41:18     UNABLE TO ACCESS MYSKY Please verify your Sky iD details to view your bill online To ensure that you are entitled to access the online bills for this account you will need to provide the last six digits of the registered credit card or bank account number of your Sky account.



2011-11-28 14:04:21     emailed Glynis to confirm the refund and the future payments



2011-11-25 14:27:20     £7.88 refunded rec 2790 c/c 6488



2011-11-25 14:16:52     Hi Glynis, I have had a look at your account and you are correct sky have taken £54.87 , you monthly bill to them should be £62.75 , this is £18.12 short and we have paid £26.00 , you are owed £7.88 and i will refund this to-day. I hope you will accept my apologies. Regards, Carol



2011-11-25 14:09:23     Sky TV CURRENT BILL £54.87 Billing Period Charges Discounts Sky World (New) 10/11/11 - 09/12/11 £52.00 Viewing Subscription Discounted (New) 10/11/11 - 09/12/11 £10.40 CR Sky+ Subscription 10/11/11 - 09/12/11 £0.00 Entertainment Extra with Sports and Movies HD 10/11/11 - 09/12/11 £62.25 Viewing Subscription Discounted 10/11/11 - 10/11/11 £0.87 CR Credit for Cancellation of Entertainment Extra with Sports and Movies (New) 10/11/11 - 09/12/11 £51.13 CR Credit for Cancellation of Sky World (New) 04/11/11 - 09/11/11 £5.03 CR Sky World (New) 04/11/11 - 09/11/11 £10.06 Viewing Subscription Discounted (New) 04/11/11 - 09/11/11 £2.01 CR Sky TV total: £54.87 Payment due £54.87 Payment Received 10/11/11 £54.87 CR Account balance £0.00



2011-11-25 14:07:40     **** SECURITY QUESTION AT MYSKY****** WHERE WAS MOTHER BORN , ANSWER GLASGOW



2011-11-10 15:23:21     OFFER COMPLETE



2011-11-10 15:22:12     NOV OFFER TAKEN REC 2482 CC 6488



2011-11-04 15:32:49     ignore last note, customer wants to cancel movies 31 days notice given 10th is billing date 10th november payment £61.30 10th december payment £45.34 all future bills £51.85 rather than give the notice I have accepted an offer 20% off full package for next 6 months



2011-11-04 15:05:18     cc details for host received 4921 8268 5070 6488 04.14 972



2011-10-10 09:30:02     SEP /OCT OFFER PAID AND CUSTOMER EMAILED TO ADVISE REC 1616 C/C 6488



2011-08-10 20:02:04     Dear Mrs Northwood, I have now looked over all accounts and you are absolutely correct , you have been overcharged £100.00 host fee on 11/05/2011, 1 payment of £35.23 on 18/06/2011 and 2 payments of £26.00 , 1 on 12/07/2011 and the other 04/08/2011 , this is a total of £187.23 and this has been refunded to your card. Your sky card 507 942 829 , annual host was charged on 18/07/2011 and is not due again until July 2012 , there has been an admin error at sky and your payments to them June, July and August have been short , we have paid sky the difference for you and have then charged your card for that amount , £77.16 on 08/07/2011, this covers payment to sky on 10/06/2011 which was £51.16 short and payment to sky 10/07/2011 which was £26.00 short , 2 added together gives you £77.16 , on 18/07/2011 £38.36 has been charged in error and again has been refunded, 10/08/2011 sky have again undercharged you by £26.00 and we have charged your c/c and paid sky for you.I hope this all makes sense to you. Just to confirm i have refunded your c/c ending 6488 , with the sum of £225.59. There may be 2 payments to sky until this admin error has been sorted out but you will not be paying any more than you should. I am really very sorry that this mistake has happened, i have updated all records, this will not happen again. Please contact me if you have any further questions. Kind Regards, Carol



2011-08-09 16:23:57     OFFER TAKEN £26



2011-07-18 18:21:46     2nd offer for 10th july taken , i took £38.36 instead of £26.00 , mote put in offers4 Aug payment to only take £13.64 instead of £26.00 rec for payment 3895 c/c 6488



2011-07-08 11:22:20     Host fee and offer taken rec 3585 / 3586 (706488)



2011-07-07 10:33:04     Host fee is due on this card please provide cc details or we can reorder card. Card active on Sky world pack.



2011-06-14 17:16:13     THIS ACCOUNT IS BEING PAID BY D/D TO SKY , TRIED C/C WE HAD ON FILE FOR DISCOUNTED OFFER DECLINED X2 REC 2925 AND 2916 C/C 6470



2011-06-14 17:03:37     Current bill Previous bills Charges on next bill Print CSV PDF Statement date: 27/05/11 Payment due date: 10/06/11 Bill details Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV Close Sky+ Subscription 10/06/11 - 09/07/11 £0.00 Sky+HD Pack 10/06/11 - 09/07/11 £10.25 Sky World 10/06/11 - 09/07/11 £52.00 Viewing Subscription Discounted 10/06/11 - 09/07/11 £26.00 CR Sky World 11/05/11 - 09/06/11 £50.32 Viewing Subscription Discounted 11/05/11 - 09/06/11 £25.16 CR Credit for Cancellation of Sky World 11/05/11 - 09/06/11 £50.32 CR Subtotal: £11.09 Amount due £11.09 Payment Received 10/06/11 £11.09 CR Account balance Current Payment Details Your Current Payment Details are as follows: Payment Method: Direct Debit Account Holder: Mr C Cheddar Sort Code: **-**-26 Account Number: ******16 Payment Due Date: 10th of each month Update Payment Details



2011-05-25 16:34:15     MYSKY USER NAME cheezy1 p/w cheddarboy



2011-05-25 16:07:46     mysky colincheddar@post.alderney.ws user colincheddar1234 p/w cheddarboy sec primary cannot get acc details



2010-09-05 13:29:07     THIS CARD REPLACED 508 140 886 WHICH REPLACED 499 664 738 , HOST WAS PAID ON 499 664 738 NOV 09 REC 7032. HOST PAID TODAY 0650



2010-01-25 12:18:18     PAID OSB £62.50 BY C.C 706470 ADDED D.D 30 99 26 00180016



2010-01-25 10:15:40     There is an overdue debt on your billing account, please pay off the following amount immediately £62.50



2009-12-12 14:39:09     Paired card to 4E3006 0170628568



2009-12-11 15:49:08     resent signals for channels



2009-12-03 10:21:38     CARD SENT TO SIF ALL FEES DUE ON ACTIVATION



2009-11-25 17:31:59     Forced signal sent- card active



2009-10-20 11:49:20     P4 CARD 507 942 829



2006-11-16 16:29:59     Paid OB of £43.50 with cust CC (2046) Added cust CC to ACC. Activated viewing.



2006-11-14 17:15:49     £43.50 arrears on acc - c/c declined (ending 2046).



2006-10-27 14:10:31     CANCELLED AT BANK - CUST SHOULD BE PAYING



2006-10-25 15:30:34     Paired to HD and activated HD and Recording. Added cust CC to ACC (2046) Card is on 1A.



2006-10-14 10:31:42     3 MONTHS HALF PRICE FULL PACK CARD OUT TO TELEVIEW - AWAIT PAYMENT