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Contract Number 240013308582
Card Number 560 005 266
MultiRoom Number702 499 187 sky blue
First NameMR Gary
Last NameLOCKTON
Address76 Island House
AddressEnglish Row
Address
Town / CityAlderney
PostcodeGY9 3XT
Telephone01268935991
Maiden NameMELROSE
Sky PasswordSKY
Date of Birth1968-04-26 00:00:00
e-Mail
Sky Card Number560 005 266
Prev Sky Card Number702 499 187
Host Fee Paid2014-09-17 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-09-25 17:57:40
Modification Date2016-12-28 15:52:31
Multi Room Card 1702 499 187 sky blue
Multi Room Card 1 Notesmultiroom card with jenis friend chrissy in oban 4F31A2 0333757995F R010.070.58.13P MODEL 8 2BA9 5E 94 SKY ID 4547425918882698 04/20 374
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamegarylockton1234
MySky Passwordlocktonboy
Contract StatusOutstanding Balance



2016-10-15 17:16:22     Secondary user nickcampbell@post.alderney.ws Chr1sBurt1smyHero



2016-09-16 08:28:27     OB ON ACCOUNT Total due 27 Sep £110.28 IF PRIMARY CUSTOMER COMES BACK HOST FEE DUE MAY 2016



2016-07-24 21:03:16     I will remove the calander messages for monthly subs for multiroom 702 499 187, when the balance is paid reorder the multiroom card but change address to Ryatt Green number 22k



2016-07-24 20:53:17     Latest bill Amount owing from previous bill £58.87 Last month's changes Adjustments for changes you've made - £42.95 Total due 27 Jul £15.92



2016-07-05 23:59:23     primary customers bill has declined and viewing is off for my multiroom friend, will sort in morning



2016-06-29 14:57:53     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2016-06-23 11:01:49     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2016-06-22 09:51:34     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2016-05-16 12:03:02     multiroom card april and may sub paid Your transaction was successful. Transaction information Transaction ID 0ES92371H2074801D Date and time 16-May-2016 11:59:18 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2698 Total £40.00 GBP Enter Transaction Print Receipt Print Packing Slip



2016-04-22 13:09:42     April sub for Multiroom card, 702 499 187, declined the payment. Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card. Invoice 22 Apr 2016 Invoice Number: 9019 To: 702 499 187 skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 April sub. 20.00 20.00 Delete Edit Total £20.00



2016-04-20 11:30:22     Removed Movies from account as it was never supposed to be on the account and primary client was paying more than his requested package despite the offer on account.



2016-04-01 11:00:12     Got offer 35% off for 9 months (recontracted). TASK DONE BY STEVE DONE CALANDER TO TRY FOR NEW OFFER 9 MONTHS



2016-03-22 10:28:46     Multiroom card 702 499 187 March sub paid. Your transaction was successful. Transaction information Transaction ID 9PN48186CE558890N Date and time 22-Mar-2016 11:25:57 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5117 Total £20.00 GBP



2016-02-24 16:04:34     702 499 187 Invoice 24 Feb 2016 Invoice Number: 8882 To: 702 499 187 skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 monthly subscription March 2016 20.00 20.00 Delete Edit Total £20.00



2016-02-18 12:54:19     Your transaction was successful. Transaction information Transaction ID 49R85863314903941 Date and time 18-Feb-2016 13:53:37 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5117 Total £20.00 GBP



2016-01-29 16:24:26     702 499 187 Invoice 29 Jan 2016 Invoice Number: 8742 To: 702 499 187 skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 February 2016 sub 20.00 20.00 Delete Edit Total £20.00



2016-01-15 12:27:17     Jan Sub taken Invoice Number: 8631 702 499 187 Your transaction was successful. Transaction information Transaction ID 5V439683GD6445302 Date and time 15-Jan-2016 13:23:26 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5117 Total £20.00 GBP



2016-01-07 13:49:33     702 499 187 Invoice 07 Jan 2016 Invoice Number: 8631 To: 702 499 187 skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 monthly subscription January 20.00 20.00 Delete Edit Total £20.00



2015-12-21 10:14:54     Your transaction was successful. Transaction information Transaction ID 5MH53287FB362582N Date and time 21-Dec-2015 11:13:48 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5117 Total £20.00 GBP Enter Transaction Print Receipt Print Packing Slip



2015-11-26 10:20:23     702 499 187 Invoice 26 Nov 2015 Invoice Number: 8530 To: 702 499 187 skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 monthly subscription December 20.00 20.00 Delete Edit Total £20.00



2015-11-19 14:21:39     Your transaction was successful. Transaction information Transaction ID 35210746TE5198912 Date and time 19-Nov-2015 15:21:02 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5117 Total £20.00 GBP



2015-10-23 14:42:37     Invoice 23 Oct 2015 Invoice Number: 8326 To: 702 499 187 skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 monthly subscription November 20.00 20.00 Delete Edit Total £20.00



2015-10-22 10:50:27     multiroom sub Your transaction was successful. Transaction information Transaction ID 196076693R609170T Date and time 22-Oct-2015 10:48:55 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5117 Total £20.00 GBP Enter Transaction Print Receipt Print Packing Slip



2015-10-06 16:48:47     new cc for multiroom sub £20 a month 702 499 187 4547 4253 6921 5117 09/19 855



2015-09-21 15:10:24     4547 4296 8200 0859 08/19 969 Invoice 21 Sep 2015 Invoice Number: 8100 To: 702 499 187 skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1 1.00 monthly subscription October 20.00 20.00 Delete Edit Total £20.00



2015-09-21 15:06:22     Your transaction was successful. Transaction information Transaction ID 73L08077G15171631 Date and time 21-Sep-2015 15:05:28 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0859 Total £20.00 GBP



2015-09-21 15:04:42     4547 4296 8200 0859 08/19 969 Invoice 21 Sep 2015 Invoice Number: 8099 To: 702 499 187 skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1 1.00 monthly subscription September 20.00 20.00 Delete Edit Total £20.00



2015-09-01 11:27:04     multiroom sub paid for aug Your transaction was successful. Transaction information Transaction ID 37V12515TF0714450 Date and time 01-Sep-2015 11:26:39 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0859 Total £20.00 GBP



2015-09-01 11:25:50     new cc for multiroom 702 499 187 4547 4296 8200 0859 08/19 969



2015-08-24 11:59:50     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2015-07-22 11:34:07     Google Calendar 02:29 (9 hours ago) Reply to me more details » 702 499 187 TAKE £20 FROM JENIS FRIENDS MULTIROOM 4547 4254 0098 5389 05/18 688 Your transaction was successful. Transaction information Transaction ID 2AX707565Y237925S Date and time 22-Jul-2015 11:33:12 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5389 Total £20.00 GBP



2015-06-22 11:19:11     702 499 187 TAKE £20 FROM JENIS FRIENDS MULTIROOM 4547 4254 0098 5389 05/18 688 Your transaction was successful. Transaction information Transaction ID 8LR85612HU8708736 Date and time 22-Jun-2015 11:18:38 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5389 Total £20.00 GBP



2015-05-22 12:07:45     Your transaction was successful. Transaction information Transaction ID 75540828JA003944T . Date and time 22-May-2015 12:07:30 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX5389 . Total £20.00 GBP



2015-05-22 12:05:16     702 499 187 TAKE £20 FROM JENIS FRIENDS MULTIROOM 4547 4254 0098 5389 05/18 688 Invoice 22 May 2015 Invoice Number: 7612 To: 702 499 187 skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky Multiroom Subs 20.00 20.00 Delete Edit Total £20.00



2015-05-08 10:17:30     Primary customer emailed in querying bills and host fees. Sky HD Solutions 10:13 (2 minutes ago) Reply to John Hi John, 17/09/2014 - Host fee which was taken as you reactivated your account after your original host fee period expired. This effectively covered your 2014 period.(which I believe was explained to you in an earlier email, please see below) 1/12/2014 - Deposit which wasn't taken when you reactivated the account in May 2014. 25/02/2015 - Host fee covering May 2015 to May 2016. We take host fees two months in advance of their date. Your package is supposed to be £66.75 but we had managed to secure a discount on your account for now which brings the price down to £51/month. I hope this clears up the confusion? Regards 17-09-14 at 11:32 i have taken this host fee early as this customer had host refunded last year when he cancelled and when he reactivated no host or deposit was taken, effectively this host fee is for this year and i will put to take again in may which is when he reactivated account. i will also put a calender to take deposit in december as this was never taken either jeni burt Edit 21-05-14 at 15:13 Hi John, I understand that we refunded you £50.50 as you left your account in debt of £49.50 at sky, we will clear the balance at sky for you, however you will need to pay the host fee which was originally refunded to you. This is a yearly fee of £120.00 and if paid now i will set it to be paid this time next year. regards, jeni jeni burt Edit



2015-05-01 13:24:48     Given £5 off multiroom for 10 months + 50% off package for 10 months with a 12 month contract. Made calendar note to call up in March 2016 and try to get another offer.



2015-04-28 15:34:26     Floyd Mayweather v Manny Pacquiao Saturday Night 2 May 2015 at midnight £19.95 / €24.95 Booking Confirmed To successfully receive your booking confirmation, please ensure your box is turned on over the next few days. You will be billed for the booking charge on your usual Sky billing date. Please note, this event cannot be recorded or added to the Sky+ planner.



2015-04-28 15:31:32     Your transaction was successful. Transaction information Transaction ID 05L35734RH516604G Date and time 28-Apr-2015 15:31:19 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX8970 Total £20.00 GBP



2015-04-28 15:31:22     Primary card client called to add Mayweather fight to his card. Invoice 28 Apr 2015 Invoice Number: 7520 To: 560 005 266 STL eckardt@hotmail.co.uk From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Admin fee for adding Box office event. 20.00 20.00 Delete Edit Total £20.00



2015-04-22 14:52:53     MARCH AND APRILS SUBS PAID FOR MULTIROOM Your transaction was successful. Transaction information Transaction ID 0DM29473H6742954N Date and time 22-Apr-2015 14:52:47 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5389 Total £40.00 GBP



2015-02-25 11:57:13     HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 9RP47768C1404540P Date and time 25-Feb-2015 12:57:08 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6021 Total £120.00 GBP



2015-02-04 20:14:56     Invoice 04 Feb 2015 Invoice Number: 7048 To: 560 005 266 end user skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 host fee 120.00 120.00 Delete Edit Total £120.00



2015-02-02 15:08:27     Your transaction was successful. Transaction information Transaction ID 00D27116SE809905U Date and time 02-Feb-2015 16:08:59 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX5389 Total £20.00 GBP



2015-02-02 15:06:52     Invoice 02 Feb 2015 Invoice Number: 7028 To: 702 499 187 skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 multiroom card 20.00 20.00 Delete Edit Total £20.00



2015-01-05 13:51:22     Total monthly cost with offer£43.38 without offer£79



2014-12-30 10:41:15     Paired 702 499 187 to box : 4F31A2, 0333757995F



2014-12-28 22:09:49     560 005 266 OFFER ENDS ON THIS ACCOUNT PRIMARY CUSTOMER IS PAYING AND I HAVE A MULTIROOM CARD OFF THIS SO CALL TO RENEW OFFER OR TELL THEM U WILL CANCEL EVEN A 25% OFFER WD COVER COST OF MULTIROOM Fri, 1 May 2015, 10:00



2014-12-28 22:04:22     THIS CARD HAS PRIMARY CUSTOMERS CC ON THERE IS AN OFFER SO HE WILL NOT KNOW THAT I HAVE A MULTIROOM CARD ON ACCOUNT Family with Sports 27 Dec - 26 Jan £57.50 Viewing Subscription Discounted 27 Dec - 26 Jan - £28.75 Sky Go Extra 27 Dec - 26 Jan £5.00 Sky Go Extra Subscription Discounted 27 Dec - 26 Jan - £5.00 Sky Go Extra 01 Dec - 26 Dec £4.33 Sky Go Extra Subscription Discounted 01 Dec - 26 Dec - £4.33 Yours at no extra cost Sky TV total: £28.75



2014-12-22 14:00:28     card arrived at office 702 499 187



2014-12-19 12:59:32     CARD ARRIVED WITH PAUL SOUTHCOTT



2014-12-01 16:51:27     Your current address 58e The Chase WICKFORD Essex SS129EX Your new address 76 Island House English Row Alderney GY9 3XT Ordered Multiroom card as per board request.



2014-12-01 13:05:17     Your transaction was successful. Transaction information Transaction ID 4EF35276VJ205091H . Date and time 01-Dec-2014 14:05:32 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX6021 . Total £57.50 GBP



2014-12-01 13:03:58     4507 0313 6928 6021 09/18 237 Invoice 01 Dec 2014 Invoice Number: 6796 To: 560 005 266 STL skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky Card Deposit 57.50 57.50 Delete Edit Total £57.50



2014-12-01 11:16:06     Sky TV Family with Sports 27 Nov - 26 Dec £57.50 Viewing Subscription Discounted 27 Nov - 26 Dec - £28.75 Sky TV total: £28.75 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************6021 Expiry date: 09/2018 Additional Charges £0.50 Payment due on 27 Nov £29.25



2014-11-01 14:10:18     CC HAS EXPIRED Same CC 4507 0313 6928 6021 new expiry 09/2018 cvc 237 Carol



2014-11-01 13:56:18     John Eccard 0034 952 462 008 CUSTOMER PHONE NUMBER



2014-11-01 13:53:42     CUSTOMER CALLED HAS MESSAGE POPPING UP ON SCREEN SAYS THERE WILL BE NO PAYMENT ISSUES OB ON ACCOUNT Payment Received 27 Oct - £29.25 Credit Card Declined 28 Oct £29.25 Account balance £29.25



2014-09-17 12:02:49     i have taken this host fee early as this customer had host refunded last year when he cancelled and when he reactivated no host or deposit was taken, effectively this host fee is for this year and i will put to take again in may which is when he reactivated account. i will also put a calender to take deposit in december as this was never taken either



2014-09-17 12:00:30     Your transaction was successful. Transaction information Transaction ID 9WJ81109XX311045F Date and time 17-Sep-2014 11:59:08 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6021 Total £120.00 GBP



2014-09-17 11:53:58     Invoice 17 Sep 2014 Invoice Number: 6470 To: 560 005 266 tom anderson skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 host fee 120.00 120.00 Delete Edit Total £120.00



2014-05-30 14:35:31     Paid off OSB £49.50 with Cust CC and added details to account for future payments. Repaired card to box and confirmed package. Offer - 50% off package for 12 months. Price will be £32.25 instead of £39.25. Cant get HD half price. 4F31A7 0365575771F 4507 0313 6928 6021 09/2014. 457 Sky sports hd package



2014-05-21 15:43:50     Hi John, I understand that we refunded you £50.50 as you left your account in debt of £49.50 at sky, we will clear the balance at sky for you, however you will need to pay the host fee which was originally refunded to you. This is a yearly fee of £120.00 and if paid now i will set it to be paid this time next year. regards, jeni



2014-05-20 21:57:23     CUSTOMER EMAILED IN TO ASK WHEN HIS CC DECLINED AT SKY Variety with SportsYour package has changed name 27 Oct - 26 Nov £49.00 Yours at no extra cost Sky TV total: £49.00 Additional Charges Show £0.50 Payment due on 27 Oct £49.50 Payment Received 27 Oct - £49.50 Credit Card Declined 28 Oct £49.50 Account balance £49.50



2014-05-20 21:51:42     My Sky Hi Come back to Sky and get an exclusive 50% off Sky TV for 12 months.



2013-12-04 09:54:40     Hi, as previously agreed with yourself, we only refunded you £50.50 because you had left an outstanding balance on your sky account of £49.50 which we had to clear in order to still use the address which your card was registered to, your account is cancelled and we refunded you on 13/11/2013, here is a copy of the paypal transaction: Refund (Unique Transaction ID 1KJ61750V9339772N) View the related 9F652936BW664590J Original Transaction Date Type Status Details Gross Fee Net 2 Oct 2013 Payment From Partially RefundedYou issued a partial refund for this payment.You issued a partial refund for this payment. Details £100.00 GBP -£2.60 GBP £97.40 GBP Related Transaction Date Type Status Details Gross Fee Net 13 Nov 2013 Refund Completed ... -£50.50 GBP £1.21 GBP -£49.29 GBP Sent to: Total amount: -£50.50 GBP Fee amount: £1.21 GBP Net amount: -£49.29 GBP Invoice ID: 4131 Date: 13 Nov 2013 Time: 14:41:27 GMT Status: Completed Subject: You have sent £50.50 GBP to with PayPal Regards, Jeni



2013-11-13 15:19:45     REFUNDED HOST FEE BUT ONLY £50.50 AS HE HAS LEFT AN OB AT SKY Refund (Unique Transaction ID 1KJ61750V9339772N) View the related 9F652936BW664590J Original Transaction Date Type Status Details Gross Fee Net 2 Oct 2013 Payment From Partially RefundedYou issued a partial refund for this payment.You issued a partial refund for this payment. Details £100.00 GBP -£2.60 GBP £97.40 GBP Related Transaction Date Type Status Details Gross Fee Net 13 Nov 2013 Refund Completed ... -£50.50 GBP £1.21 GBP -£49.29 GBP Sent to: Total amount: -£50.50 GBP Fee amount: £1.21 GBP Net amount: -£49.29 GBP Invoice ID: 4131 Date: 13 Nov 2013 Time: 14:41:27 GMT Status: Completed Subject: You have sent £50.50 GBP to with PayPal



2013-11-13 11:10:42     Hello, I am unable to cancel your account at sky as there is an outstanding balance on your account since 28 October. I will need to speak to my manager regarding the annual host fee however nothing can be done on your account until the outstanding balance is paid. Regards Charlotte



2013-11-13 11:05:56     Billing Period Charges Entertainment Extra with Sports 27 Oct - 26 Nov £49.00 Yours at no extra cost Sky TV total: £49.00 Additional Charges Show£0.50 Payment due on 27 Oct £49.50 Your bill is overdue. Please make a payment as soon as possible. Make a payment Payment Received 27 Oct - £49.50 Credit Card Declined 28 Oct £49.50 Account balance £49.50



2013-10-02 10:12:06     Your transaction was successful. Transaction information Transaction ID 9F652936BW664590J . Date and time 02-Oct-2013 09:41:37 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX6021 . Total £100.00 GBP



2013-08-26 15:15:00     Invoice 26 Aug 2013 Invoice Number: 4131 To: 560 005 266 STL skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-08-26 15:13:18     4507 0313 6928 6021 09/14 457



2013-08-26 15:00:37     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************6021 Expiry date: 09/2014



2013-08-26 14:49:29     Sky TV Entertainment Extra with Sports 01 Sep - 26 Sep £41.10 Entertainment Extra with Sports 27 Aug - 31 Aug £7.66 Sky TV total:£48.76 Additional Charges £0.50 Payment due on 27 Aug £49.26



2012-12-14 17:00:46     removed hd as customer didnt want hd so now on ent extra with sports and espn



2012-11-11 09:56:06     CUSTOMER UPGRADED Your order Monthly cost Sky TV £47.50 - Entertainment Extra - Sports 1 - Sports 2 Sky Sports 3 Free Sky Sports 4 Free ESPN £10 HD Pack £10.25 Benefits and extras On Demand Free New monthly cost £67.75



2012-11-11 09:49:33     HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 3V582299BA877892B . Date and time 11-Nov-2012 10:49:06 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX6021 . Total £100.00 GBP



2012-11-10 14:50:20     Hi, Please confirm if your viewing card number is 560 005 266 , if so annual host is outstanding on this account , please provide credit card details for payment. Regards, Carol



2012-11-10 14:50:07     Hi All at Sky solutions Could you please inform me as to why i'm not receiving sky sport ???? Kind Regards



2012-10-10 14:28:19     downgraded to min pack as no host paid



2012-10-09 21:17:43     BOARD TO DG AS NO RESPONSE TO EMAIL RE HOST



2012-10-04 16:27:19     Hi John, Annual host fee of £100.00 is due for your sky card , please can you provide credit card details or i can forward you an invoice an you can process this payment online. Regards, Carol



2012-10-04 16:11:38     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************6021 Expiry date: 09/2014



2012-10-04 16:11:13     Billing Period Charges Discounts Sky+ Subscription 27/09/12 - 26/10/12 FREE Entertainment Extra with Sports HD 27/09/12 - 26/10/12 £56.75 ESPN 27/09/12 - 26/10/12 £10.00 ESPN Discounted 27/09/12 - 26/10/12 £10.00 CR ESPN 01/09/12 - 26/09/12 £8.39 ESPN Discounted 01/09/12 - 26/09/12 £8.39 CR Sky TV total: £56.75 Additional Charges Show details£0.50 Billing Period Charges Discounts Credit Card Admin Charge 27/09/12 - 27/09/12 £0.50 Additional Charges total: £0.50 Payment due on 27/09/12 £57.25 Payment Received 24/09/12 £57.25 CR Account balance £0.00



2012-09-27 15:59:02     Invoice 27 Sep 2012 Invoice Number: 2417 To: 560 005 266 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 560 005 266 100.00 100.00 Delete Edit Total £100.00



2012-08-17 10:49:51     added hd and espn again



2012-08-16 11:24:49     Hi John, I remember speaking with you over the phone about your sky channels, you had told me you wanted to have entertainment extra with sports and that you didnt use the movies, HD or ESPN. Do you now wish to keep the HD and ESPN? Regards, Jeni



2012-08-15 17:13:16     Customer called re package, to John Hi John, I have had a look at your account , movies , HD and ESPN were removed on 08/08/2012 , thes channels will be off on 07/09/2012 , your bill for the end of August will be £71.25 m you bill for the end of September will be less. Please confirm that it is only the movies that you do not require and I will readd ESPN and HD.. Regards, Carol



2012-08-14 09:34:29     sent customer sky statements



2012-08-07 16:19:22     TOOK OFF MOVIES ESPN AND HD



2012-08-07 14:14:05     this customer has phoned in, he only ever asked tom for ent extra with sports but his package had skyworld plus hd plus espn costing him £71.75 a month instead of £45. He asked about a refund and i said i had to speak to my manager but i think we should add an offer cc to his account for a few months. I will downgrade to the correct package for him



2012-07-18 10:47:13     Hi, Package is £71.75 per month for sky world with hd and espn. The 89euros will have been when we paid the outstanding balance on account £71.75 with the customers cc and then because it was reactivated the next bill is always two months in advance which is why the 179.58 euros was so high. Hope this helps. Jeni



2012-03-16 10:37:52     paid osb £71.75 with cust cc 286021 added same



2011-12-31 16:17:18     Paid OB of £71 with cust cc 6928 6013 and added same paired card to 4F31A7.. 0365575771



2011-12-30 15:01:15     Previous Card 539 329 953



2011-11-17 14:10:14     Previous Card 506 314 764 new card arrived today 560 005 266



2011-11-10 14:19:27     card reordered. to clarify the note below, the replacement card we sent due to his billing issues was undelivered by Fedex. They are sending this back to us at the office.



2011-11-10 14:14:42     card was undelivered by Fedex, being sent back to office.



2011-11-10 11:20:53     emailed baord to see if we could reorder this card



2011-11-08 12:54:35     called client about host fee. claims to have had no viewing for 4 months along with the last 3 weeks of issues with the Sky billing system. doesn't want to pay host fee. emailed board for next step



2011-11-08 12:36:31     I will ask chris to deal with this , it isnt really our problem he has difficulty with sky , we even sent him a card free of charge , is he returning this card or shall we arrange for eddie to collect it ? Carol



2011-11-08 12:36:12     Hi Carol, Called Oliver about host. He's a bit annoyed at being asked for it after 4 weeks of problems with his veiwing due to Sky's problem with the billing. He has a new card sent out that he doesn't need cos his Sky has come back on last Saturday. He has a huge sob story that I don't want to bore you with but basically he wants to know if anything can be done about. Wilson



2011-11-08 12:33:29     559 307 459 THIS CARD WAS SENT TO REPLACE ORIGINAL CARD , HOST REMAINS OUT STANDING



2011-11-01 16:32:32     called sky and threatened to cancel, they have gone ahead and cancelled the account. Need to send new card to client



2011-11-01 11:16:59     Called sky again and i have had no joy with getting channels back on. Sky r now saying 72 hours. Wilson will u try and scare them and call and say u want to cancel as its a male and they wont let me cancel the acc.



2011-10-31 13:04:25     Still cant get viewing on. Had customer on the Phone and he is not happy. Wants to be credited for the days without viewing. Needs Sports channels for work



2011-10-31 12:24:09     End user - 07515814960 Oliver



2011-10-31 11:11:32     OCT OFFER TKN REC 2080 C/C 3170



2011-10-31 10:38:44     osb £56.99. can't get teh viewing back on due to sky system error.



2011-10-12 14:07:35     NOTE PUT IN G;CALANDER TO REMIND US THAT CLIENT WILL CALL 08/11/2011 TO PAY HOST FEE



2011-10-12 14:06:17     OFFERS DUE MAY TO SEP WAS £142.14 , OCT OFFER STILL DUE , REC FOR THIS PAYMENT 1674 C/C 3170



2011-10-12 09:32:43     Oliver Newton - end user, called as sky has gone off. New CC details given to pay osb of £45.75 and also offers at £90.14. Will pay host fee on 8th Nov. OSB paid by client, however problem at Sky's side in added the CC details to account to get channels back on.



2011-09-12 15:28:31     Current Payment Details Your Current Payment Details are as follows: Payment Method: Credit Card Card Type: MASTERCARD Card Number: ********** Expiry Date: 01/2016 Payment Due Date: 27th of each month Update Payment Details primecard details added to account via mysky as offer and host due



2011-09-01 10:14:46     HOST FEE DECLINED REC 511 CC 7140



2011-08-30 13:50:28     MAY/JUNE/JULY OFFER £90.14 DECLINED REC 493 C/C 7140 ( MACHINE SD RETAIN CARD )



2011-08-19 12:50:17     paired card on skyworld +espn to new box 1 5 016 539 329 953 4F30A3 0333153909 need to get manager to override system advised 3 hours



2011-08-08 19:44:35     Sky World 27/05/11 - 26/06/11 £52.00 Viewing Subscription Discounted 27/05/11 - 26/06/11 £26.00 CR Credit for Cancellation of Sky World 13/05/11 - 26/05/11 £24.27 CR Sky World 13/05/11 - 26/05/11 £24.27 Viewing Subscription Discounted 13/05/11 - 26/05/11 £12.14 CR Sky TV total: £33.11 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 27/05/11 - 27/05/11 £0.50 Additional Charges total: £0.50 Payment due on 27/05/11 £33.61 Sky World 27/06/11 - 26/07/11 £52.00 Viewing Subscription Discounted 27/06/11 - 26/07/11 £26.00 CR Sky World 27/07/11 - 26/08/11 £52.00 Viewing Subscription Discounted 27/07/11 - 26/08/11 £26.00 CR



2011-06-08 11:37:35     my sky garylockton@post.alderney.ws user garylockton1234 p/w locktonboy sec hospital



2010-11-08 17:05:35     NEW CLIENT ACTIVATED AND PAIRED ON SKY WORLD + ESPN ADDED HD FACILITY ADDED C.C 17 7140 PIN 2796



2010-10-26 12:16:44     CARD SENT TO STL



2010-10-25 09:20:04     new 539 329 953 Previous Card 264 472 796



2010-10-20 09:05:09     REORDERED CARD 3-5 DAYS FOR SALE



2010-10-15 09:44:45     Don't stop card until after the 19th October please.



2010-10-13 14:13:05     This card has to be reordered SIF have paid £50 to reorder this card and order a new card for this client at his own address. As he thought the address had been changed to his own on this card. £50 taken from SIF rec 0987 (92 1865)



2010-10-12 11:20:21    



2010-10-11 15:19:02     THIS CUSTOMER IS REFUSING TO PAY HOST FEE AS HE SAID HE EMAILED SIF LAST YEAR TO CHANGE TO COA, SIF NEVER RECEIVED EMAIL !! THEY WILL PAY £50.00 HOST FEE FOR HIM , THIS DECLINED X2 , WITH C/C ENDING 1865 REC 0957 AND C/C ENDING 5833 REC 0958, EMAIL SENT TO SIF FOR FURTHER INSTRUCTIONS



2010-10-06 10:06:00     Emailed end user for cc details for host. added note in gmail if no responce DG 12.10.10



2010-01-15 15:48:56     HOST FEE PAID £100 7632 UPGRADED BACK TO SKYWORLD GOT OFFER FOR 2 MONTHS @ £35.75 NORM £48.50 PIN 2796



2010-01-13 11:25:42     DOWNGRADED FROM SKYWORLD TO VARIETY MIX AS CLIENT CLAWED BACK HOST FEE



2010-01-11 15:35:38     Customer has CLAWED BACK the host fee letter dated 16/12/2009. Emailed Richard



2009-12-01 12:53:11     host fee paid £100 7186



2009-10-26 17:32:19     CARD OUT TO SIF ON 6/10/09



2009-10-08 15:22:01     NEW P4 CARD ARRIVED 506 314 764



2009-01-14 14:23:35     *** HOST FEE PAID ***



2009-01-08 16:13:09     RE-UPGRADED TO SKY WORLD



2009-01-06 14:02:13     DOWNGRADED FROM A1 TO KIDS/KNOW



2006-11-14 11:45:47     resent signals.



2006-10-13 10:06:20     REPAIRED TO SKY PLUS, ACTIVATED RECORDING, UPGRADED TO FULL PACK, ADDED CUSTOMERS C/C TO ACCOUNT FOR D/D.



2006-10-05 09:57:28     CARD OUT TO SKY IN FRANCE. AWAIT PAYMENT.