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Contract Number 240007425319
Card Number 565 471 364
MultiRoom Number
First NameMRS Fee
Last NameDOVER
Address81b THE CHASE
AddressWICKFORD
Address
Town / CityESSEX
PostcodeSS12 9EX
Telephone01268 933234
Maiden NameREYNOLDS
Sky PasswordSKY
Date of Birth1980-08-18 00:00:00
e-Mailfee-dover@post.alderney.ws
Sky Card Number565 471 364
Prev Sky Card Number506 621 317
Host Fee Paid2016-03-04 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-09-17 11:28:56
Modification Date2016-03-28 10:43:46
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameFEE-DOVER
MySky Passwords1nclair
Contract StatusWe cancalled at Sky



2017-09-29 10:11:23     Address used to reorder card - 612 563 221



2017-03-03 10:39:20     Previous client Maureen and Ian Smith used deposit of £61.75 towards a MAG box.



2016-03-28 10:42:56     Account cancelled. Last bill 18.74 21/04/2016 Host fee due date was 01/10/2016



2016-03-04 10:28:01     6 month host fee taken. Contact client when next one is due as the CC given expires next month. Invoice 04 Mar 2016 Invoice Number: 8915 To: 565 471 364 Jose Sotto skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 6 month host fee : 01/04/2016-01/10/2016 60.00 60.00 Delete Edit Total £60.00 Your transaction was successful. Transaction information Transaction ID 49M5206876504393P Date and time 04-Mar-2016 11:26:53 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9560 Total £60.00 GBP



2016-02-28 22:06:32     Hi Maureen, I am sorry but i need to shut the sky card down unless hosting fee is paid Please can you let me know by tomorrow what you would like to do. Carol



2016-02-07 21:00:00     Hi Maureen, A sky card deposit was taken in 2013 for £61.75 and when your card is cancelled without any balance this will be returned to you. If you are not planning to continue with sky why don't you pay a host fee for 6 months £60 and in 6 months time if you want to continue pay a further 6 months. Carol



2016-02-01 14:49:50     Hi Maureen, msmith@sis.gl Annul sky card host fee is due on this sky account. Please advise you are wishing to continue with viewing. If so can you please supply new CC details for payment as you CC has expired from last year. Many Thanks, Leanne



2016-01-27 13:19:38     Invoice 27 Jan 2016 Invoice Number: 8701 To: 565 471 364 end user skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Host fee 120.00 120.00 Delete Edit Total £120.00



2016-01-27 13:18:02     21 Jan - 20 Feb A month in advance Chelsea TV£7.00 Variety with Sports & Movies£63.25 Free items Total £70.25 Total due 21 Jan £70.25 Payment method: Direct Debit Account holder name: Mrs F Dover Sort code: **-**-03 Account number: ******77



2015-09-02 16:31:08     Repaired card to box. 9F0A01 0070688356 565471364



2015-02-03 16:05:25     called customer and got cc 4751 2300 1151 0209 01/16 663



2015-02-03 16:03:57     Your transaction was successful. Transaction information Transaction ID 49H037065J375971P Date and time 03-Feb-2015 17:04:28 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0209 Total £120.00 GBP



2015-02-03 16:02:44     Invoice 03 Feb 2015 Invoice Number: 7034 To: 565 471 364 end user skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 host fee 120.00 120.00 Delete Edit Total £120.00



2015-02-02 13:36:38     end user msmith@sis.gl Your sky card number 565 471 364 is due the annul host fee £120. Can you please confirm if you are wishing to continue with the services. if so can you confirm credit card details to taken payment. If you do not wish to continue please confirm and we will cancel your account down.



2015-02-02 13:28:45     21 Jan - 20 Feb A month in advance Chelsea TV £6.00 Variety with Sports & Movies £59.75 Total £65.75 Your current payment details Payment method: Direct Debit Account name: Mrs F Dover Sort code: **-**-03 Account number: ******77



2014-02-03 10:34:03     Your transaction was successful. Transaction information Transaction ID 3F417050K9436722C . Date and time 03-Feb-2014 11:15:08 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX1635 . Total £100.00 GBP



2014-01-31 14:07:53     reset pin to 1364



2014-01-16 12:59:15     Invoice 16 Jan 2014 Invoice Number: 5030 To: 565 471 364 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-12-23 10:04:14     I will keep an eye on your account. There is no Outstanding Balances on your sky account just states that "We've requested payment from your bank" on the 21st December. Sky viewing should all be active.



2013-12-23 09:48:02     explained deposit to customer



2013-12-13 16:01:58     Your transaction was successful. Transaction information Transaction ID 9N926676TH3099518 . Date and time 13-Dec-2013 16:48:47 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX1635 . Total £61.75 GBP



2013-12-13 15:58:42     Invoice 13 Dec 2013 Invoice Number: 4790 To: 565 471 364 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky Card Deposit 61.75 61.75 Delete Edit Total £61.75



2013-03-08 09:15:19     Payment method change successful Account number: 240007425319 Your new payment details: Payment method: Direct Debit Account name: Mrs F Dover Sort code: **-**-03 Account number: ******77 Your Sky TV service has been reinstated.



2013-03-08 09:11:54     paid off osb with cc 0209



2013-03-07 16:53:41     osb £59.75



2013-01-22 22:35:12     HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 9W383103JX5407434 . Date and time 22-Jan-2013 23:34:50 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX1635 . Total £100.00 GBP



2013-01-11 14:46:45     Invoice 11 Jan 2013 Invoice Number: 2714 To: 565 471 364 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-01-11 14:43:46     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************1635 Expiry date: 05/2014



2012-10-07 10:59:55     Your bill is overdue. Please make a payment as soon as possible. Make a payment Credit Card Declined 19/09/12 £59.75 Payment Received 18/09/12 £59.75 CR Account balance £59.75 OB PAID AND CC BELOW READDED CUSTOMER EMAILED



2012-06-18 12:30:05     Paid off OSB and added cc details to acc to get services bk on 4751 2400 1194 1635 05/14 762



2012-06-02 16:41:03     THIS CLIENT HAS PAID HER HOST ON 22/02/2012 Dear Maureen Smith Thank you for your payment of £ 100.00 towards Invoice Number 1092 HOST DUE APRIL 2013



2012-06-02 16:40:57     THIS CLIENT HAS PAID HER HOST ON 22/02/2012 Dear Maureen Smith Thank you for your payment of £ 100.00 towards Invoice Number 1092 HOST DUE APRIL 2013



2012-06-02 16:32:43     Your Sky TV service is suspended Please pay £125.32 and then update your payment method Understanding your bill Hide details Any changes you have made to your account will be reflected in this bill You have removed Sky TV from your subscription Product change(s): 13/04/12: removed Entertainment Extra with Sports 13/04/12: added Entertainment Extra with Sports and Movies 14/05/12: removed Sky+HD Pack 20/06/12: removed Chelsea TV 20/06/12: removed Entertainment Extra with Sports and Movies 20/06/12: removed Sky+ Subscription Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV Hide details £125.32 Billing Period Charges Discounts Sky+ Subscription 21/05/12 - 20/06/12 FREE Chelsea TV 21/05/12 - 20/06/12 £6.00 Entertainment Extra with Sports and Movies 21/05/12 - 20/06/12 £50.75 Sky+HD Pack 21/04/12 - 14/05/12 £8.20 Sky+ Subscription 21/04/12 - 20/05/12 FREE Chelsea TV 21/04/12 - 20/05/12 £6.00 Entertainment Extra with Sports and Movies 21/04/12 - 20/05/12 £50.75 Credit for Cancellation of Entertainment Extra with Sports 13/04/12 - 20/04/12 £11.03 CR Chelsea TV 13/04/12 - 20/04/12 £1.55 Entertainment Extra with Sports and Movies 13/04/12 - 20/04/12 £13.10 Sky TV total: £125.32 Payment due on 21/05/12 £125.32 Your bill is overdue. Please make a payment as soon as possible. Make a payment Failed Resubmission 01/06/12 £125.32 CR Payment Received 31/05/12 £125.32 CR Direct Debit Reversal 24/05/12 £125.32 CR Payment Received 21/05/12 £125.32 CR Account balance £125.32



2012-04-13 13:50:21     removed HD, added ent exrta with sports, movies and chelsea tv



2012-04-13 12:00:58     channels should be back on but waiting to find out what package end user wants to be on



2012-04-13 11:47:37     Payment Method Changed Print Receipt Your monthly payment method has been changed. We'll send you a confirmation email shortly. Your Sky TV service has been reinstated. Please print and retain for your records. Payment Method: Direct Debit Account Name: Mrs Fee Dover Sort Code: **-**-03 Account Number: ******23 The collections on your bank statement will reference your account number, as above, with the following details: Reference Name: Sky Digital Originator Identification Number: 942710 Direct Debit Guarantee Date and Time: 13 April 2012, 11:47



2012-04-13 11:44:44     osb completely paid off £.069 used from card 508 756 491



2012-04-13 11:39:19     £0.69 osb



2012-04-13 11:38:55     paid £7.80 off balance from card 507 217 560 ... £0.80 remaining osb



2012-04-13 11:30:52     paid £8.62 off balance from card 507 942 936 ,,, £8.49 remaining osb



2012-04-13 11:23:34     £9.53 paid off balance from card 499 000 016 ... osb £17.11 remaining



2012-04-13 11:16:15     £9.54 paid off balance from card 382 457 232 ... £26.64 outstanding



2012-04-13 11:09:01     paid balance ogf £10.50 from card 517 999 470 ... osb of £36.18 remaining



2012-04-13 10:55:52     osb of £46.68 remaining



2012-04-13 10:41:42     osb £88.23 ,,, £24.38 paid from card 519 507 214 ansn £17.17 paid from card 508 140 027



2012-04-12 12:18:48     TRIED TO PAIR CARD TO MAUREENS BOX : 9F0A01, 0070688356 1.0.55 2.81 STANDARD BOX BUT THIS WAS NOT AUTHORISED SO MAN SAID HE WOULD GET HIS MANAGER TO DO IT AFTER HE GOT OUT A MEETING (SAID TO CALL BACK IN 2-3 HOURS IF THIS DID NOT WORK



2012-04-12 12:05:17     NDS Version No. NDS Serial No. Box Serial No. Model No. Type of Box Please select box type... Standard Sky+ HD (High Definition) Date Activated 22 Nov, 2006



2012-04-12 12:03:45     BELOW INFORMATION WAS COPIED FROM CARD NO: 564 545 382 .. WE THOUGHT MAUREEN HAD THAT CARD



2012-04-12 12:02:35     27-02-12 at 19:51 Invoice 27 Feb 2012 Invoice Number: 1257 To: Maureen Smith msmith@sis.gl From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 11 1.00 Next day Delivery (Some parts of Europe are 2 days) 564 545 382 25.00 25.00 Delete Edit Total £25.00 INVOICE SENT FOR POSTAGE FOR LAST CUSTOMER WHEN WE GET NEW CARD NEED TO POST ASAP



2012-04-12 12:00:46     12-04-12 at 09:39 Hi Maureen, I spoke to sky and they said a simple procedure should fix the problem. Unplug the sky box at the wall. Take the viewing card out from your box. Wait a few sexonds and then plug the sky box back in. When the sky intro channel comes up put your sky card back in then pree TV guide and your channels should come back on. Please get back to me if this does not work. Thankyou, Charlotte charlotte duncan 12-04-12 at 09:29 END USER CALLED TO STAY CHANNELS STILL WERENT ON charlotte duncan 11-04-12 at 15:37 repaired card to box and resent signals jeni burt 10-04-12 at 14:44 end user Maureen Smith 677816905 has this card. I have called sky as cust is saying "call to upgrade " mess on screen. Sky have acc all active no problems. They have resent signals.



2012-03-19 18:08:28     Chris, do you have this card in stock ? Carol



2012-03-09 17:59:33     NEW CARD ARRIVED



2012-03-02 14:17:00     reordered card as jose sotto emailed to say client no longer wants card



2012-03-02 11:37:17     Payment Method: Credit card Card Type: MasterCard Card Holder's Name: f dover Card Number: ************1930 Expiry Date: 01/2013



2012-03-01 19:35:00     Your Sky TV service is suspended Please update your payment method Amount owing from last bill £53.50 Payment due on 21/02/12 £53.50 Payment Received 23/02/12 £53.50 CR Account balance £0.00



2012-03-01 15:03:58     Despite what it says in Satclick, there is no balance on this account it just needs payment details added and reordered. CB



2012-03-01 11:21:03     You have removed Sky TV from your subscription You may receive a credit on your bill for the services you have removed (as you pay your subscription a month in advance). Help understanding my bill Product change(s): 20/02/12: removed Entertainment Extra with Sports 20/02/12: removed Sky+ Subscription 20/02/12: removed Sky+HD Pack We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled. Changes to your subscription may show products appearing multiple times on your bill; some of these entries may be credits to your account. Look closely at the billing dates for each product to confirm how you are being charged.



2012-02-29 09:39:56     osb £53.50 on the account, can't cancel or reorder



2012-02-29 09:20:37     Email from jose sotto to cancel this card. Host not paid.



2012-02-23 15:14:37     balance paid on this account using 5451 0090 0266 6661 03/14 265 from card number 506 843 929



2012-02-23 10:44:09     £78.62 due in offers (last 4 offers)



2012-01-11 17:24:44     changed to dummy cc to prompt call for host Payment Method: Credit Card Card Type: MasterCard Card Holder's Name mrs fee dover Card Number: ************4822 Expiry Date: 01/2016 Date and Time: 11 January 2012, 17:23



2011-10-25 22:52:28     Understanding your bill This bill is affected by changes to your account Offer(s) ending 21/10/11 - 10/11/11: Your Viewing Subscription Discounted To understand how the total of your bill has been calculated it helps to look carefully at the range of dates each charge and credit applies to. Sky+ HD Pack Good news. From 1 September 2011, a single HD fee of £10.25 will now cover your whole home. This means that any Sky+ HD box with a multiroom subscription will now show stunning HD. If you currently pay more than one HD fee then this will automatically reduce, saving you at least £120 each year. A change to your TV pack You have been moved to our new Entertainment Extra pack. Don't worry, the channels you receive won't be affected and you may even receive some extra channels for no additional cost. Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £38.52 Billing Period Charges Discounts Sky+ Subscription 21/10/11 - 20/11/11 £0.00 Entertainment Extra with Sports HD 21/10/11 - 20/11/11 £53.00 Viewing Subscription Discounted 21/10/11 - 10/11/11 £14.48 CR Sky TV total: £38.52 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 21/10/11 - 21/10/11 £0.50 Additional Charges total: £0.50 Payment due on 21/10/11 £39.02 Payment Received 19/10/11 £39.02CR Account balance £0.00 offer payments due jul-oct



2011-07-17 19:36:09     3RD OFFER DECLINED REC 3837 , C/C 1588



2011-06-18 16:16:42     2nd offer taken £21.28



2011-06-17 15:01:08     Your Current Payment Details are as follows: Payment Method: Credit Card Card Type: VISA Card Number: ************1588 Expiry Date: 02/12 Payment Due Date: 21st of each month Update Payment Details



2011-06-17 15:00:32     Sky TVCloseSky+ Subscription 21/06/11 - 20/07/11 £0.00 4 Pack with Sports Pack 21/06/11 - 20/07/11 £42.75 Viewing Subscription Discounted 21/06/11 - 20/07/11 £21.38 CR Sky+HD Pack 21/06/11 - 20/07/11 £10.25 Subtotal: £31.62



2011-06-17 14:59:52     4 Pack with Sports Pack (New) 21/05/11 - 20/06/11 £42.75 Viewing Subscription Discounted (New) 21/05/11 - 20/06/11 £21.38 CR Sky+HD Pack 21/05/11 - 20/06/11 £10.25 Sky+ Subscription 21/05/11 - 20/06/11 £0.00 4 Pack with Sports Pack 21/05/11 - 20/06/11 £42.75 Credit for Cancellation of 4 Pack with Sports Pack (New) 21/05/11 - 20/06/11 £42.75 CR 4 Pack with Sports Pack (New) 11/05/11 - 20/05/11 £14.25 Viewing Subscription Discounted (New) 11/05/11 - 20/05/11 £7.12 CR Credit for Cancellation of 4 Pack with Sports Pack (New) 11/05/11 - 20/05/11 £14.25 CR Subtotal: £24.50 Packages: £24.50 Additional chargesOpenCredit Card Admin Charge 21/05/11 - 21/05/11 £0.50 Subtotal: £0.50 Admin charges: £0.50



2011-06-07 10:39:19     offer taken rec 2717 (681588)



2011-06-06 11:00:55     4 mix with sports, cc (1588) exp 02/12 Pdd 21st of every month



2010-12-31 23:20:18     HOST PAID REC 1451 , C/C 1588



2010-12-23 12:07:43     Active acc on 4 mix with sports and HD, CC details on acc (1588) Payment due date 21st of every month.



2010-06-17 11:27:12     previous card holder is still being charged paid £49.50 by c.c 68 1588 added same



2010-03-04 12:44:25     REPAIRED & FORCED AGAIN



2010-03-03 10:10:05     FORCED SIGNAL SENT



2010-03-02 10:31:42     Host fee paid yesterday. £100 8084



2010-03-02 10:17:15     PAIRED CARD ON SPORTS WORLD ADDED HD FACILTY RESENT SIGNALS



2009-11-10 17:06:42     Billing Status Most Recent Bill (07 November 2009)£21.00 Current Balance: £21.00 Payment will be collected by credit card on, or soon after, your payment due date 21/11/2009



2009-10-12 14:44:41     Total Balance: £21.00 Current Balance: £21.00 Payment Due By: 21/10/2009



2009-10-12 14:43:28     My Sky username : FEE-DOVER password : s1nclair email : fee-dover@post.alderney.ws security questions : mmn answer : mmn



2009-10-06 10:40:55     NEW P4 CARD ARRIVED 506 621 317



2007-09-25 10:05:44     everything ok, resent signals



2007-02-22 09:30:19     Paid off OSB £69.80 with cust c/c and added details to acc (8003)



2007-02-21 16:18:03     CUSTOMERS C.C DETAILS FAILED TO TAKE PAYMENT FOR £69.80



2007-02-21 10:27:41     8 dec- 21dec ( 13days viewing ) = £7.80 21st dec - 21jan = £18.00 21jan - 21feb = £18.00 + £4 invoice 21feb - 21march (month in advance) = £18 + £4 invoice. =



2007-02-12 10:30:22     RE-SENT STRONGER SIGNALS.



2007-02-09 11:54:31     re-sent signals. everything on the acc is ok.



2006-12-08 09:53:27     CUST C/C DETAILS ADDED TO ACCOUNT, OSB OF £43.50 PAID WITH CUST C/C DETAILS. CARD PAIRED TO BOX. DOWNGRADED TO 4 MIX.



2006-11-01 09:51:46     osb of £43.50 on acc, letter dated 25/10/06



2006-10-23 10:27:28     CANCELLED AT BANK



2006-09-27 11:48:47     CARD OUT TO LNB. AWAIT PAYMENT. 3MONTH HALF PRICE FULL PACK