Transactions

DataTable with default features

Contract Number	240007425038
Card Number	570 347 757
MultiRoom Number
First Name	MR Adam
Last Name	LANGFORD
Address	53b THE CHASE
Address	WICKFORD
Address
Town / City	ESSEX
Postcode	SS12 9EX
Telephone	01268 935 666
Maiden Name	JARVIS
Sky Password	SKY
Date of Birth	1960-02-06 00:00:00
e-Mail
Sky Card Number	570 347 757
Prev Sky Card Number	506 314 780
Host Fee Paid	2014-04-03 00:00:00
Host Fee Due	2000-01-01 00:00:00
Create Date	2006-09-17 11:01:04
Modification Date	2015-01-03 11:43:11
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username	ADAM-LANGFORD1
MySky Password	s1nclair
Contract Status	Viewing Abroad

2014-12-12 10:29:17 Off for VA

2014-12-11 10:12:14 Called up to pay balance and pair card, was told by Sky that i must have made an indemnity claim through my bank, they could even tell me which bank it was. The customers bank took £141 from Sky and not the indicated amount on the bill of £36.50. Will email Amar Santana about this to see what can be done.

2014-12-11 10:11:52 Called up to pay balance and pair card, was told by Sky that i must have made an indemnity claim through my bank, they could even tell me which bank it was. The customers bank took £141 from Sky and not the indicated amount on the bill of £36.50. Will email Amar Santana about this to see what can be done.

2014-10-06 09:57:23 repaired card to box 4F310603627398309

2014-07-18 14:10:38 Re-sent signals for sky asia

2014-07-14 09:52:28 downgraded to original and added Sky Asia at customers request

2014-07-09 09:43:57 no longer a billing issue on this account, everything is fine - did not have to pay anything

2014-07-07 15:35:06 called sky regarding hollys previous note they said its because there was a balance from may of 59.75 the woman said she will take payment with cc on account and remove message

2014-07-07 12:41:05 This is your final bill for Sky TV because you have removed it from your subscription You may receive a credit on your bill for the services you have removed (as you pay your subscription a month in advance). Help understanding my bill Product changes 22 Jul: removed Sky+ Subscription 22 Jul: removed Sky+HD Pack 22 Jul: removed Variety with Sports We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled.

2014-06-20 16:57:30 been on hold to view asia for 45 minutes! they told me firslty that sky are taking over sky asia so i cant reinstate my account with them, so they tried to transfer me to sky and ive been waiting 45 minutes, only for the guy to pick up and then hang up!!!!!!! thing is i spoke to sky earlier and they said we couldnt add view asia until end of July as thats when they take over so there's literally nothing we can do ( and apparently this went off in January ) 08448552222 - view asia,

2014-06-20 14:43:32 CUSTOMER HAVING PROBLEMS WITH VIEW ASIA AND I CANT FIND NUMBER TO CALL THEM - BOARD TO ADVUSE

2014-06-17 22:34:33 CUSTOMER HAS EMAILED THAT HE HAS LOST CHANNELS EMAILED HIM FOR OSM MEANTIME I HAVE PAIRED CARD TO BOX AGAIN ONLINE

2014-04-15 11:19:32 resent signals

2014-04-15 10:04:50 paid osb with cust cc and added same

2014-04-14 21:56:09 CUSTOMER EMAILED HAS NO VIEWING Payment Received 23 Mar - £59.75 Credit Card Declined 24 Mar £59.75

2014-04-03 14:42:17 Your transaction was successful. Transaction information Transaction ID 7FP730710W694471G . Date and time 03-Apr-2014 14:41:49 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX9928 . Total £120.00 GBP

2014-03-25 12:00:23 CC details 5587 8171 2614 9928 12/17 247 Invoice 25 Mar 2014 Invoice Number: 5503 To: 570 347 757 Amar M. Santana skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00

2014-03-12 13:41:00 CUSTOMER COMPLAINING RE DEPOSIT DEPOSIT LETTER SENT 72,06? charged on 17-01-2014 sky card deposit 71,81? charged on 24-01-2014 Monthly sky payment These charges are for sky card 570 347 757 Package on this account is Entertainment Extra with Sports HD Monthly cost £59.25 per month to sky due on or around 24th month.

2014-01-17 16:13:06 Your transaction was successful. Transaction information Transaction ID 8WJ96357F1638940P Date and time 17-Jan-2014 17:08:02 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX9928 Total £59.75 GBP

2014-01-17 16:09:03 Invoice 17 Jan 2014 Invoice Number: 5068 To: 570 347 757 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 59.75 59.75 Delete Edit Total £59.75

2014-01-14 16:07:12 repaired card to box 4F310603627398309

2014-01-03 13:45:24 Paid OB of £119 with cust cc below and added same

2014-01-03 13:41:04 New cc details 5587817126149928 expiry 12/17 247

2013-11-11 10:53:48 paid off ob with cc 9928 and added same

2013-11-10 18:50:26 Please use payment details as follows, Payment details C.C: 5587817126149928 600 12/13

2013-11-10 10:26:53 Dear Sir, Kindly send fresh signal to 570 347 757, it suddenly stopped working. Many thanks! Amu OB ON ACCOUNT Payment due on 23 Oct £59.75 Payment Received 23 Oct - £59.75 Credit Card Declined 24 Oct £59.75 Account balance £59.75

2013-08-26 14:33:30 got signals resent

2013-08-26 14:21:24 deleted below invoice created it in error

2013-08-26 14:19:18 Invoice 26 Aug 2013 Invoice Number: 4130 To: 570 347 757 sif skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky card deposit 62.25 62.25 Delete Edit Total £62.25

2013-08-26 14:19:03 Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************9928 Expiry date: 12/2013

2013-08-26 14:17:04 Monthly cost £57.25 One off cost £0.00

2013-06-25 14:43:20 resent signals

2013-04-24 10:19:16 resent signals

2013-03-25 09:23:08 Paid off osb £57.32 with cust cc and added details to acc for future payments (149928) 12/13

2013-03-24 18:40:20 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 132848998W197862C . Date and time 24-Mar-2013 19:40:01 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX9928 . Total £100.00 GBP

2013-03-24 18:38:33 Invoice 24 Mar 2013 Invoice Number: 2967 To: 570 347 757 Amar M. Santana skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00

2013-03-22 10:09:44 Hi Amar, The host fee is due soon on 570 347 757 but it currently has an outstanding balance of £57.32. Would you like to supply a credit card for me to pay this off or use cc ending in 9928? And please confirm which credit card you would like your host fee taken from. Regards Charlotte

2013-03-22 10:07:31 osb £57.32

2013-02-22 09:17:07 previous cc still on account Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************9928 Expiry date: 12/2013

2013-02-21 15:50:30 added hd for 5 pounds for 6 months

2013-02-21 15:38:37 paid off osb with cc 7917

2013-02-21 13:40:32 Payment due on 23/02/13 £47.50 Payment will be collected by credit card on 23/02/13 Credit Card Declined 21/02/13 £47.50 Payment Received 20/02/13 £47.50 CR Account balance £47.50

2013-02-21 13:39:08 When I try and pair your card to your box it says the serial number and version number do not match, have you done a software download? the serial number shoul dhave 11 digits when you do this? Regards Charlotte

2013-02-20 17:57:12 The sport channels and hd sport are not working Hi, You dont have the HD package on this account , would you like me to add it ? Sky are doing a promotion for this , cost is £5.00 per month instead of £10.25 this is for 1 year. Regards, Carol Sky+ Subscription 23/02/13 - 22/03/13 FREE Entertainment Extra with Sports 23/02/13 - 22/03/13 £47.00 Sky TV total: £47.00 Additional Charges Show details£0.50 Billing Period Charges Discounts Credit Card Admin Charge 23/02/13 - 23/02/13 £0.50 dditional Charges total: £0.50 Payment due on 23/02/13 £47.50

2013-02-20 11:10:41 RESENT SIGNALS TO BOX ALL OK AT SKY

2013-02-19 10:46:56 I have send the signal to the box with in 10 to 24 hours the channel will be back on, if you want you can call to your home and check the channel is on now, can you please check it.

2013-02-18 16:09:35 resent signals

2013-02-14 11:30:51 Hi, Do you know what date this was taken? no payments have been taken from this account howeer we have taken the annual host fee for card 544 744 642 in december Regards, Jeni

2012-12-04 09:58:53 I have resent signals for the view asia channel colours. Channels should have all been active as no problems on the account

2012-11-08 13:21:41 no problems with View Asia bill. Had signals resent

2012-11-08 10:01:31 Emailed customer when sky payment declined. He wants his Viewasis active but MR will have to call there is prob an OSB. just use the CC details below and resent signals.

2012-11-07 13:11:20 paid osb £47.50 with cc added same 5587 8171 2614 9928 12/13 600

2012-11-07 09:29:50 Your Sky TV service is suspended Please pay £47.50 and then update your payment method

2012-09-05 16:57:26 GOT SIGNALS RESENT TO BOX

2012-09-05 13:27:07 Dear Sir, My card number 570 347 757 stopped working. Could you kindly check if there is anything wrong with it please? Kind regards, Amar NO PAYMENT ISSUES, WILL ASK IF THERE IS AN OSM

2012-07-09 17:02:47 Star plus is on channel number 784 Star news is on channel number 808

2012-07-05 14:07:58 added viewasia

2012-07-05 12:27:55 Paired card to 4F3106 0362739830 and added Sports pack. Half price sports for 3 months

2012-07-05 10:57:50 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************9928 Expiry date: 12/2013

2012-07-05 10:57:33 ADDED END USER CC DETAILS

2012-07-02 14:15:40 CUSTOMER WILL BE IN TOUCH TO ACTIVATE ON THE 2ND OR 3RD JULY

2012-06-21 16:40:20 Hi, Thank you for your payment. I have sent you card 570 347 757, when you receive your card please contact me with box details and payment details for the monthly sky subscription and we will get the card activated for you. Please tract your order at www.parcelforce.com Your tracking reference for this consignment is EK042453421GB Many thanks, Regards, Carol

2012-06-21 16:21:09 Dear Amar M. Santana Thank you for your payment of £ 110.00 towards Invoice Number 1847

2012-06-20 16:25:00 Hi Vashi, C/C has failed again , i am going to send you an invoice if you follow the link you will be able to pay online. Regards, Carol

2012-06-19 15:09:13 Please provide me with a card with the following service for my HD decoder as previously discussed: - Sy sports (not HD) package. - Style and Culture package. - Viewasia package. Payment details: 5587817126149928 MASTER CARD 12/13 600

2012-06-19 15:04:39 Invoice 19 Jun 2012 Invoice Number: 1847 To: Amar M. Santana skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 8 1.00 Sky Card 570 347 757 100.00 100.00 22 1.00 Carriage 10.00 10.00 Total £110.00

2012-06-19 15:03:54 card was reordered as previous customer wanted to cancel, new card has been sent to: Amar M. Santana Perez Munoz 31 35009 Las Palmas, Gran Canaria (Canary Islands) amar.mhbs23@gmail.com

2012-06-18 09:51:16 HAVE NO IDEA WHY THIS CARD WAS REORDERED CANCEL DOWN UNTIL WE RESELL

2012-06-15 12:52:17 Your current payment details Payment method: Direct Debit Account name: mr a langford Sort code: **-**-25 Account number: ******52

2012-06-15 12:52:01 NON HD Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV Hide details £24.50 Billing Period Charges Discounts Entertainment Extra 23/06/12 - 22/07/12 £24.50 Sky TV total: £24.50 Payment due on 23/06/12 £24.50

2012-06-15 12:49:04 NEW CARD 570 347 757 PREVIOUS CARD 506 314 780 . PREVIOUS CARD 264 543 323

2012-06-12 11:17:11 reordered card

2012-01-28 12:56:13 ALL OFFERS OUTSTANDING £36.84

2011-09-07 10:25:45 Cheque arrived today for £100

2011-08-08 18:45:41 Billing Period Charges Discounts Entertainment Pack (New) 23/05/11 - 22/06/11 £24.50 Viewing Subscription Discounted (New) 23/05/11 - 22/06/11 £6.13 CR Entertainment Pack 23/05/11 - 22/06/11 £24.50 Credit for Cancellation of Entertainment Pack (New) 23/05/11 - 22/06/11 £24.50 CR Credit for Cancellation of Entertainment Pack (New) 13/05/11 - 22/05/11 £8.17 CR Entertainment Pack (New) 13/05/11 - 22/05/11 £8.17 Viewing Subscription Discounted (New) 13/05/11 - 22/05/11 £2.04 CR Sky TV total: £16.33 Entertainment Pack 23/06/11 - 22/07/11 £24.50 Viewing Subscription Discounted 23/06/11 - 22/07/11 £6.13 CR Sky TV total: £18.37 Entertainment Pack 23/07/11 - 22/08/11 £24.50 Viewing Subscription Discounted 23/07/11 - 22/08/11 £6.13 CR Sky TV total: £18.37

2011-07-28 10:35:35 Sky TV £18.37 Billing Period Charges Discounts Entertainment Pack 23/07/11 - 22/08/11 £24.50 Viewing Subscription Discounted 23/07/11 - 22/08/11 £6.13 CR Sky TV total: £18.37 Payment due on 23/07/11 £18.37 Current Payment DetailsYour Current Payment Details are as follows: Payment Method: Direct Debit Account Name: mr a langford Sort Code: **-**-25 Account Number: ******52 Payment Due Date: 23rd of each month

2010-09-07 10:23:36 cheque received today at Flakefield

2010-08-27 10:28:08 customer sending cheque to G74 1PF

2010-08-26 10:12:40 THIS CLIENT HAS CLAWED BACK THE HOST FEE, EMAIL TO JAMIE TO CONTACT HER BY TELEPHONE BEFORE WE REORDER THE CARD

2010-08-02 09:24:17 HOST FEE TAKEN REC 0309 (313015) WAS DUE IN OCT

2009-10-22 14:51:41 card out to END USER MRS MILLER on 14/10/09

2009-10-21 12:11:15 Bill Dated: 09 October 2009 Select Historic Bills -Select Bill Date- 09 October 2009 09 September 2009 09 August 2009 09 July 2009 09 June 2009 09 May 2009 09 April 2009 09 March 2009 09 February 2009 09 January 2009 09 December 2008 09 November 2008 Amount owing from last month £0.00 Sky Subscriptions £22.50 Hide Bill Details Transaction Duration Description Value 23/10/2009 - 22/11/2009 Entertainment Pack £22.50 Subtotal £22.50 Description Payment Status Amount Total Balance: £22.50 23/10/2009 Payment Received £22.50 CR Current Balance:

2009-10-14 10:57:37 HOST FEE PAID £120 6494 END USER MRS MILLER CARRER SERRA MONTCABRER 87 NUCIA PARK LA NUCIA 03530 ALICANTE 0034 966 875 091 SENT TNT

2009-10-12 12:12:36 Total Balance: £22.50 Current Balance: £22.50 Payment Due By: 23/10/2009

2009-10-12 12:11:08 My Sky username ;ADAM-LANGFORD1 password : s1nclair email : adam-langford@alderney.ws security question : mmn answer : mmn

2009-10-08 15:07:37 NEW P4 CARD ARRIVED 506 314 780

2007-01-15 13:28:22 SKY TOOK OUT THE WRONG AMOUNT IN NOV THEN ADDED A CREDIT TO THE ACCOUNT FOR £37.

2007-01-03 15:42:29 downgraded to 6 mix

2006-10-30 11:08:08 added customers bank details to account for d/d (ends in 6552)

2006-10-30 11:07:37 repaired, on sports world special offer ends on 23/12/06

2006-10-25 13:34:56 CANCELLED AT BANK

2006-09-27 13:27:06 CARD OUT TO LNB - AWAIT PAYMENT 3 MONTH HALF PRICE SPORTS