Transactions

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Contract Number 240007549894
Card Number 508 776 804
MultiRoom Number
First NameMRS LEANNE
Last NameSPRINGER
Address39E THE CHASE
AddressWICKFORD
Address
Town / CityEssex
PostcodeSS12 9EX
Telephone01268 939223
Maiden NameBLACK
Sky PasswordBARRY
Date of Birth1983-09-21 00:00:00
e-Mail
Sky Card Number508 776 804
Prev Sky Card Number265 251 678
Host Fee Paid2013-09-09 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-09-14 16:03:06
Modification Date2017-09-15 11:47:32
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameLEANNESPRINGER1
MySky Passwordblack12
Contract StatusInactive



2014-08-26 13:57:14     13-11-2014 HOST FEE DUE DATE WAS



2014-08-26 13:57:14     13-11-2014 HOST FEE DUE DATE WAS



2014-08-04 10:53:38     OSB £49.50 on this account. Deposit will not be refunded.



2014-07-02 09:42:42     CUSTOMER WANTS TO CANCEL DOWNGRADED TO ORIGINAL CALENDAR CREATED: 508 776 804 - add dummy cc, refund deposit if last payment went through, reorder card



2013-09-09 12:10:56     Your transaction was successful. Transaction information Transaction ID 8CT99849P12757014 . Date and time 09-Sep-2013 12:08:41 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX6886 . Total £120.00 GBP



2013-09-06 15:26:43     Check your information Some of your information may be missing or incomplete. Please check the following items: ?15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2013-09-02 21:01:31     Invoice 16 Aug 2013 Invoice Number: 4023 To: 508 776 804 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Total £120.00



2013-08-16 10:20:10     paid off ob with cc 6886 and added same



2013-08-16 10:14:05     Billing Period Charges Entertainment Extra with Sports 27 Jul - 26 Aug £47.50 Yours at no extra cost Sky TV total: £47.50 Additional Charges Show£0.50 Payment due on 27 Jul £48.00 Credit Card Declined 28 Jul £48.00 Payment Received 27 Jul - £48.00 Account balance £48.00



2013-07-18 15:52:59     Your transaction was successful. Transaction information Transaction ID 21U50826GE0085725 Date and time 18-Jul-2013 15:32:33 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6886 Total £48.00 GBP



2013-07-18 14:44:21     Invoice 18 Jul 2013 Invoice Number: 3719 To: 508 776 804 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 14 1.00 SKY CARD DEPOSIT 48.00 48.00 Delete Edit Total £48.00



2013-07-18 14:41:26     Entertainment Extra with Sports 27 Jul - 26 Aug £47.50 Yours at no extra cost Sky TV total: £47.50 Additional Charges Show£0.50 Payment due on 27 Jul



2013-07-18 14:39:13     Visa - 4147 2020 1838 6886 code 232 Expires 04/2015



2013-05-13 12:46:28     HOST FEE PAID THIS HOST WAS ACTUALLY DUE DEC 2012 I WILL MAKE NEXT HOST DUE 6 MONTHS TIME Your transaction was successful. Transaction information Transaction ID 77L59678V7757641Y . Date and time 13-May-2013 11:55:29 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX6886 . Total £120.00 GBP



2013-05-13 12:43:56     THIS NEW CUSTOMER HAS NEVER PAID A HOST FEE I HAVE DONE AN INVOICE FOR PAYMENT Invoice 13 May 2013 Invoice Number: 3167 To: 508 776 804 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2013-05-13 12:37:01     PAYMENT DETAILS ON ACCOUNT Your current payment details Payment method: Credit Card Card type: VISA Card number: ************6886 Expiry date: 04/2015



2012-12-13 15:29:18     I TOOK THIS PAYMENT IN ERROR AND REFUNDED THIS RIGHT AWAY 13 Dec 2012 Payment From RefundedYou have refunded this payment in full.You have refunded this payment in full. Details £120.00 GBP -£4.28 GBP £115.72 GBP EMAILED CUSTOMER



2012-12-07 16:03:57     sifs customer emailed to say that she discontinued her account in september 2012, they didnt inform us of this and gave us her email to send invoice, i emailed sif to ak for CURRENT customers cc but no-one is to email amber coombes again as she no longer has this card



2012-12-07 13:34:30     EMAILED CUSTOMER WITH INVOICE FOR HOST amcoombes@yahoo.com



2012-11-30 16:22:51     Check your information Some of your information may be missing or incomplete. Please check the following items: ?15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2012-11-27 10:38:51     Invoice 27 Nov 2012 Invoice Number: 2585 To: 508 776 804 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 508 776 804 120.00 120.00 Delete Edit Total £120.00



2012-11-27 10:36:10     Active acc on Entertainment Extra with Sports, Pdd 27th of every month.Payment method: Credit Card Card type: VISA Card number: ************6886 Expiry date: 04/2015 Bill Sky+ Subscription 27/11/12 - 26/12/12 FREE Entertainment Extra with Sports 27/11/12 - 26/12/12 £47.50 Sky TV total: £47.50



2012-09-27 09:23:03     added entertainment extra



2012-09-26 15:12:30     added sports again as it hadnt been properly added



2012-09-26 09:11:01     ACCOUNT UPGRADED AT REQUEST OF CUSTOMER Your order Monthly cost Sky TV £53 - Sports 1 Pack - Sports 2 Pack Sky Sports 3 Free Sky Sports 4 Free New monthly cost



2012-09-22 07:46:59     Thu 27 Sep 06:00 ? 07:00 508 776 804 add ent extra to acc, acc was downgraded but waiting till they go off to add online This event has reminders.



2012-09-21 10:19:09     508 776 804 add ent extra to acc, acc was downgraded but waiting till they go off to add online



2012-09-21 10:17:39     client has been downgraded to ent only but client wants ent extra with sports, i have added sports but will put in gcalander to re-add ent extra when the channels go off



2012-08-27 12:11:22     Your new payment details: Downgraded from entertainment extra with movies to Entertainment (cust request) 31 days till channels are off. Next bill 27/08/2012 is for £40.29 then £21.50 then on after. Payment method: Credit Card Card type: VISA Card number: *********38 6886 Expiry date: 04/2015



2012-04-17 12:06:02     account all active. signals resent



2012-04-11 12:14:59     paid osb £77.50. using cc 0083 0835 added same



2012-04-11 11:12:52     Hi, It looks like your payment method has failed again for £77.50. If there is money in your account and the payments should not always be declining i suggest you contact your bank to find out why the payment is always failing. In the mean time please provide cc to pay osb £77.50 and get your channels back on. Regards, Jeni



2012-04-11 11:12:37     I am writing to see if there is a problem with my account agian. In February I cleared up the misunderstanding we had with theaccount and gave the correct credit card information. However, I noticed today that my subscription channels had again been turned off and when checking my credit card statementI noticed I had not been charged since Feb 20. Can someone please explain the problem to me or send me an invoice because I would really like to find out the problem and get it corrected once and for all and get the service re-established asap.



2012-02-20 10:54:56     Paid off OSB £77.50 with cc (94249) from sky card 494 222 599. Added customers cc details to sky for monthly subscription (703032) exp 06/14 viewing all back on.



2012-02-20 10:38:26     Your Sky TV service is suspended Please update your payment method Amount owing from last bill £77.50 Payment due on 27/02/12 £77.50 Please ensure full payment reaches us by 27/02/12.



2012-02-20 10:35:50     Hello Amber Davis, You sent a payment of £77.50 GBP to Sky HD Solutions Ltd (skyhdsolutions@gmail.com) It may take a few moments for this transaction to appear in your account. Merchant Sky HD Solutions Ltd skyhdsolutions@gmail.com +44 1355224226 Instructions to merchant You haven't entered any instructions. Description Unit price Qty Amount 1238 £77.50 GBP 1 £77.50 GBP Subtotal £77.50 GBP Total £77.50 GBP Payment £77.50 GBP Charge will appear on your credit card statement as "PAYPAL *SKYHDSOLUTI" Payment sent to skyhdsolutions@gmail.com From amount $125.84 USD To amount £77.50 GBP Exchange rate: 1 U.S. Dollar = 0.615861 British Pounds



2012-02-18 08:53:26     INVOICE FOR HOST PAID ( CUSTOMER CLAWED BACK FIRST ONE ) You received a payment of £100.00 GBP from Amber Davis (amcoombes@yahoo.com) Thanks for using PayPal. You can now send any items. To see all the transaction details, log in to your PayPal account. Important note: Amber Davis has provided an unconfirmed address. Please check the Transaction Details page for this payment to find out whether you will be covered by PayPal Seller Protection. It may take a few moments for this transaction to appear in your account. Seller Protection - Not Eligible Reversals: Please be aware that your payment can still be reversed, (e.g. if it is subject to a chargeback), even after you have posted the item to your buyer. Complying with PayPal's protection programmes and following the trading guidelines, in our Safety Advice Centre helps to protect you from things like chargebacks. Buyer Amber Davis amcoombes@yahoo.com Instructions to merchant The buyer hasn't entered any instructions. Description Unit price Qty Amount 1219 100.00 GBP 1 100.00 GBP Subtotal 100.00 GBP Total £100.00 GBP Payment £100.00 GBP Payment sent to skyhdsolutions@gmail.com



2012-02-15 17:01:15     THIS CUSTOMER DOES NOT UNDERSTAND PAYMENTS/CLAW BACKS , I HAVE TRIED TO CONTACT HER THIS EVENING WITH NO LUCK I WILL CALL AGAIN TOMORROW, SIF EMAILED THIS INFORMATION



2012-02-13 15:51:21     osb £77.50 at sky. Januarys payment declined



2012-02-13 12:28:18     Invoice 13 Feb 2012 Invoice Number: 1219 To: Amber Coombes amcoombes@yahoo.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 508 776 804 100.00 100.00 Delete Edit Total £100.00



2012-01-25 10:15:23     Hi Terri, This customer has clawed back host payment and a shortfall payments to sky , sky have taken £118.47 on 23/01/2011 to cover the O/B on the account , this host remains outstanding , please advise. Regards, Carol



2012-01-23 16:19:06     Hi Terri, This customer has clawed back his host fee , can you please advise whether they wish to continue with sky , if so can you provide name and email address and we can forward an invoice for payment. Regards, Carol



2012-01-23 16:16:33     CLIENT CLAWED BACK ALL OFFERS AND HOST £215.50 TOTAL DUE £118.47 PAID WITH THIS CUSTOMERS C/C FOR CARD 508 776 937 HOST REMAINS UNPAID



2012-01-23 11:07:31     explained billing again to customer.



2012-01-06 15:09:43     Client has new card : 5417 1641 0083 0835 exp 6/14 cvc 211 can you update your records



2011-12-28 14:30:36     Hi, We have received a letter from the bank informing us that the client is querying the payment of £100.00 and £115.50 both on the 13/12/2011, it has previously been explained what these payments were for, please advise your client to contact their bank and explain that they now recognise the above payments. Should the payments be clawed back, the cards will be reordered immediately and an admin fee of £25 will be applied to the account as well as £25 for delivery of the new cards. Regards, Jeni



2011-12-19 15:14:14     Amber Coombs amcoombs@yahoo.co.uk



2011-12-19 15:13:42     query from end user on billing issue. Sent email explaining it.



2011-12-14 08:53:42     Payment Method: Credit card Card Type: MasterCard Card Holder's Name: mrs l springer Card Number: ************2360 Expiry Date: 06/2014



2011-12-13 16:39:37     Hi, Host fee paid, there is an O/B on this account for £115.50 for payments short to sky June to October , customer paid £0.00 to sky 27/06/2011 , this was £38.50 short, customer paid £19.75 to sky 27/07/2011 , this was short of £19.25, customer paid £19.75 to sky 27/08/2011 , this was short of £19.25, customer paid £19.75 to sky 27/09/2011 , this was short of £19.25 customer paid £19.75 to sky 27/10/2011 , this was short of £19.25, Customers c/c declined 27/11/2011 for a further £39.00.This balance will need to be paid for viewing to be restored , c/c at sky has expired , shall i pay O/B with new c/c and add this card for future payments ? Regards, Carol



2011-12-13 16:29:12     OFFERS PAID JUNE TO NOVEMBER £115.50 JUNE £38.50 JULY £19.25 AUG £19.25 SEP £19.25 OCT £19.25 OFFER NOW COMPLETE OFFERS 4 UPDATED REC 3054 C/C 2360



2011-12-13 16:26:15     HOST FEE PAID REC 3053 C/C 2360



2011-12-07 14:39:29     this account is bloxked. hopefully client will call with new cc details for offers



2011-12-06 12:36:02     Has this client got back to you with CC details for host? Host fee is now overdue. Regards, Charlotte



2011-11-18 14:59:07     Hi, Host fee due soon need valid cc please advise. Jeni



2011-11-18 14:57:13     host declined rec 2640 cc 3032



2011-11-17 10:44:44     tried to take june-nov payment but offer declined rec 2593 cc 3032



2011-11-17 10:28:42     note to gmail to take payment of £134.75 for complete offer payments june-nov



2011-11-17 10:19:17     4 Pack with Movies Pack 27/06/11 - 26/07/11 £38.50 Viewing Subscription Discounted 27/06/11 - 26/07/11 £19.25 CR Sky+ Subscription 27/06/11 - 26/07/11 £0.00 Credit for Cancellation of 4 Pack with Movies Pack 27/05/11 - 26/06/11 £38.50 CR 4 Pack with Movies Pack 27/05/11 - 26/06/11 £38.50 Viewing Subscription Discounted 27/05/11 - 26/06/11 £19.25 CR Sky TV total: £0.00 Payment due on 27/06/11 £0.00



2011-07-11 22:35:39     Payment Method: Credit Card Card Type: MasterCard Card Number: ************3032 Expiry Date: 06/11 Payment Due Date: 27th of each month Update Payment Details



2011-07-11 22:34:27     Sky+ Subscription 27/06/11 - 26/07/11 £0.00 4 Pack with Movies Pack 27/06/11 - 26/07/11 £38.50 Viewing Subscription Discounted 27/06/11 - 26/07/11 £19.25 CR 4 Pack with Movies Pack 27/05/11 - 26/06/11 £38.50 Viewing Subscription Discounted 27/05/11 - 26/06/11 £19.25 CR Credit for Cancellation of 4 Pack with Movies Pack 27/05/11 - 26/06/11 £38.50 CR Subtotal: £0.00



2010-12-01 12:23:33     HOST FEE TAKEN REC 1301 (703032)



2010-11-24 12:44:31     MY SKY Username LEANNESPRINGER1 Password black12 Email leannespringer@post.alderney.ws Date of birth 21/09/1983 Security question Mother's maiden name? Answer to security question black Active acc on 4 mix pack with movies, CC details on acc (3032) Payment due date 27th of every month.



2010-04-16 09:05:22     added movies package and removed style & culture PIN 1678



2010-02-23 09:02:51     FORCED ACTION SENT



2010-02-17 16:58:40     ** Host fee taken £100 (703032) rec 7939 **



2010-02-17 16:49:10     Repaired activated sky+ 5 mix pack Variety Pack , Children's Pack, Knowledge Pack, Style & Culture Pack, News & Events Pack.Added cust c/c (703032)



2009-10-15 11:24:25     p4 card arrived 508 776 119



2009-01-28 10:39:09     downgraded package from knowledge and variety mix to just the variety mix



2006-11-27 16:04:23     PAID OSB £14.25 WITHCB'S C/C DETAILS, ADDED CUST D/D DETAILS TO ACCOUNT, CARD PAIRED TO BOX, ON 2 MIX VARIETY AND KNOWLEDGE.



2006-11-09 15:03:07     osb of £14.25 on acc, letter dated 31/10/06



2006-10-27 14:31:25     CANCELLED AT BANK



2006-10-05 11:12:26     CARD OUT TO SKY IN FRANCE. AWAIT PAYMENT.