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Contract Number 240007539390
Card Number 748 632 304
MultiRoom Number
First NameMRS SANDRA & DAVE
Last NameGRANTHAM
Address39B THE CHASE
AddressWICKFORD
Address
Town / CityESSEX
PostcodeSS12 9EX
Telephone01268 934385
Maiden NameKELLY
Sky PasswordTERENCE
Date of Birth1973-02-28 00:00:00
e-Mailsandra.grantham@post.alderney.ws
Sky Card Number748 632 304
Prev Sky Card Number612 595 116
Host Fee Paid2016-06-29 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-09-10 12:02:35
Modification Date2019-11-26 17:51:47
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameSANDRA.GRANTHAM
MySky Passwordkelly12
Contract StatusViewing Abroad



2019-11-26 17:51:41     THIS ACCOUNT IS VA WE HAVE RECEIVED AN EMAIL FROM SKY THIS ACCOUNT HAS ALREADY BEEN OFF SINCE MARCH 2018



2018-03-27 14:16:13     2018 HOST FEE REFUNDED AS TO WHY AMOUNT IS DIFFERENT SEE BELOW Payment sent 27 March 2018 at 14:15:13 BSTTransaction ID: 1P221234JB2872824 Payment status: COMPLETED Gross amount -£55.75 GBP We have no postal address on file



2018-03-27 14:14:20     Darrens customer wants me to deduct the final sky sub from the refund host Final sky sub on all accounts is £56.33 times 8 accounts is a total of £450.64 8 hosts to be refunded is £960 Darrens customer owes for final sky sub £450.64 I owe customer £960 host refunds I will therefore refund £510 i have already refunded £120.00 Total still to be refunded £390 split between 7 accounts is £55.75 per account



2018-03-27 13:09:43     BILLING THIS PAYMENT WILL BE DUE 23RD APRIL Estimated total £41.75 DUMMY DD ADDED Payment method: Direct Debit Account holders name: MRS S GRANTHAM Account number: ****9728 Sort code: ****99



2018-03-27 13:07:22     HOST FEE HAS TO BE REFUNDED IF CUSTOMER EVER REACTIVATES THEN HOST FEE WAS DUE 26-05-2018



2018-03-27 13:06:53     DARREN REQUESTED THAT WE CANCEL THIS ACCOUNT Message i have sent Darren via whats app Accounts will be cancelled today with 31 days notice , there will be a final bill for each one for £56.33 I can do one of two things I can deduct the final bill from the host fee due due be refunded therefore the host refund will be £63.67 and we will pay the final sky bill Or i can charge the customer for the final bill for 8 cards and refund the £120 host fee WAITING ON A REPLY DARREN WANTS US TO PAY FINAL BILL TO SKY AND TAKE DIFFERENCE FROM HOST FEE REFUND



2018-03-23 09:49:10     23/03/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007539390, MANDATE NO 0812 £40.00



2018-03-17 07:18:11     THIS HOST FEE HAS TO BE REFUNDED 2018 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 97B33251EY838761S Date and time 17-Mar-2018 08:18:36 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX4293 Total £120.00 GBP



2018-03-14 17:16:11     March sub paid Your transaction was successful. Transaction information Transaction ID 0UV039887Y557892U Date and time 14-Mar-2018 18:16:36 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX4293 Total £662.40 GBP



2018-02-23 15:51:56     23/02/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007539390, MANDATE NO 0812 £40.00



2018-02-16 09:20:49     Feb sub Your transaction was successful. Transaction information Transaction ID 9TB00353JA2688111 Date and time 16-Feb-2018 10:20:41 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX4293 Total £646.40 GBP



2018-01-24 14:47:21     24/01/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007539390, MANDATE NO 0812 £40.00



2018-01-15 12:25:01     Jan sub Your transaction was successful. Transaction information Transaction ID 9N39779759445411F Date and time 15-Jan-2018 13:25:11 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX4293 Total £646.40 GBP



2018-01-08 19:19:33     DECEMBER SUB PAID Total amount: £646.40 GBP Fee amount: -£18.95 GBP Net amount: £627.45 GBP Item amount: £646.40 GBP VAT: £0.00 GBP Postage: £0.00 GBP Packaging: £0.00 GBP Quantity: 1 Date: 18 Dec 2017 Time: 12:35:57 GMT



2017-12-27 19:14:02     DECEMBER SUB WAS PAID I WILL GET ADMIN INFO AND ADD TO NOTE



2017-12-27 19:12:35     27/12/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007539390, MANDATE NO 0812 £40.00



2017-11-23 11:41:44     23/11/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007539390, MANDATE NO 0812 £40.00



2017-11-19 01:30:02     NOVEMBER SUB PAID Your transaction was successful. Transaction information Transaction ID 45U94628BX213922F Date and time 19-Nov-2017 02:29:38 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX4293 Total £646.40 GBP



2017-10-25 15:05:36     25/10/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007539390, MANDATE NO 0812 £40.00



2017-10-18 08:04:09     8 Oct 2017 Invoice Number: 9792 OCTOBER SUB PAID Your transaction was successful. Transaction information Transaction ID 4S572146L6655474X Date and time 18-Oct-2017 07:58:54 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX4293 Total £646.40 GBP



2017-09-26 11:00:56     25/09/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007539390, MANDATE NO 0812 £40.00



2017-09-19 19:42:15     SEPTEMBER SUB PAID Your transaction was successful. Transaction information Transaction ID 5RH50625TL5098707 Date and time 19-Sep-2017 19:39:15 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX4293 Total £646.40 GBP Invoice 19 Sep 2017 Invoice Number: 9775



2017-08-24 10:18:16     23/08/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007539390, MANDATE NO 0812 £40.00



2017-08-18 09:23:30     18 Aug 2017 Invoice Number: 9731 Dear Sky HD Solutions Ltd , This email confirms that you have received a payment for £646.40 GBP from . Receipt ID: 3071-6264-4783-8913



2017-08-18 09:22:33     CUSTOMER HAS 8 CARDS FOR MONTHLY SUBS TAKE 8 PAYMENTS TOGETHER ALL ACCOUNTS ARE FULL PACK HD TAKE £646.40 FROM CC 4563 3100 2594 4293 03/20 519 THEN SEND AN INVOICE TO DARREN darrenbloxham@hotmail.com then sign it off so he gets a receipt 8 cards 748 632 304 748 631 546 748 631 504 748 631 074 748 631 116 748 631 454 748 631 595 748 631 124



2017-07-26 01:01:32     25/07/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007539390, MANDATE NO 0812 £40.00



2017-07-19 11:50:06     july sub Your transaction was successful. Transaction information Transaction ID 0AW20875628235748 Date and time 19-Jul-2017 11:46:50 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX4293 Total £80.80 GBP



2017-06-25 01:53:26     23/06/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007539390, MANDATE NO 0812 £91.20



2017-06-19 16:35:26     JUNE SUB PAID Your transaction was successful. Transaction information Transaction ID 0VC75619H8982520Y Date and time 19-Jun-2017 16:33:44 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX4293 Total £80.80 GBP



2017-06-05 12:56:44     Set pin to 1234 now.



2017-06-05 12:56:36     Set pin to 1234 now.



2017-06-05 12:18:03     Set pin to 2304 again.



2017-06-01 20:42:49     UPCOMING SUBS 23 June £91.20 LOSS THIS MONTH 23 July £40.00 £40 PROFIT 23 August £40.00 Sky Sports HD Pack - including discounts £3.00 Box Sets with Sports & Cinema - including discounts £37.00



2017-06-01 09:59:32     Reinstated account with 50% off for 12 months = £40. Now on full + HD



2017-05-30 07:37:02     PIN SET 2304



2017-05-29 14:35:02     Have set a Calendar reminder to reactivate this card on Full + HD in a few days with a half price offer. Carol has already set up monthly sub reminders etc.



2017-05-29 13:47:28     Cancelled account for an offer.



2017-05-28 22:59:58     PROFIT FOR MAY IS £80.80 PROFIT FOR JUNE IS -£22.37 PROFIT FOR JULY WILL DEPEND ON NEW SUB PRICE WHEN HD ADDED



2017-05-28 22:48:11     I HAVE TAKEN PAYMENT FOR 8 CARDS DEPOSIT AND MAY TO JUNE SUB AT SKY Your transaction was successful. Transaction information Transaction ID 00R16037UE371824Y Date and time 26-May-2017 21:55:14 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX4293 Total £1,292.80 GBP



2017-05-28 22:20:44     DARREN EMAILED TO ACTIVATE THIS CARD 4F3136 04865500096 CARD AND BOX PAIRED ONLINE Viewing card paired It may take up to two hours for the pairing to take effect PAYMENT DETAILS 4563 3100 2594 4293 03/20 519 PACKAGE FULL PACK HD ADDED SPORTS AND MOVIES NEED TO CHECK TOMORROW IF HD HAS ADDED Total due 13 May £45.80 Credit Adjustment - £45.80 NO OFFER ON THIS ACCOUNT WILL GET CK TO CALL AND TRY FOR OFFER BILLING WITHOUT OFFER THERE WAS A SMALL OFFER FOR ADDING SPORTS AND MOVIES UPCOMING SUBS 13 June £103.17 AS I HAVE CHANGED SUB DATE TO 23RD MONTH 13 July £47.50 13 August £47.50 I HAVE ADDED SANTANDER EVEN THOUGH OFFER NOT GREAT Your current payment details Payment method: Direct Debit Account holder name: MRS S GRANTHAM Sort code: **-**-28 Account number: ******38 ADMIN DONE TO TAKE SUBS FROM 19TH JUNE 748 632 304 19TH £80.80 4563 3100 2594 4293 03/20 519"



2017-05-15 14:24:35     Card collected by Darren.



2017-05-10 15:15:39     New card in stock in Spain



2017-05-05 10:30:02     Had OB £45.80 written off, reinstated account on original, added dummy d/d, due date 13/6/17 & reordered card.



2016-11-28 14:32:00     Has OB £38.30 since 29/06/16



2016-06-29 14:27:35     Your transaction was successful. Transaction information Transaction ID 6KY78200EW442861T Date and time 29-Jun-2016 14:26:26 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX4040 Total £120.00 GBP



2016-06-22 13:08:59     Invoice 22 Jun 2016 Invoice Number: 9161 To: 612 595 116 angelasat skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 host fee 120.00 120.00 Delete Edit Total £120.00



2016-06-22 13:06:14     Latest bill My subscriptions 13 Jun - 12 Jul £38.00 Additional charges £0.30 Total due 13 Jun £38.30 Payment Received - £38.30 13 Jun What you still owe £0.00



2015-06-29 12:57:47     Your transaction was successful. Transaction information Transaction ID 9G0319719D044605M . Date and time 29-Jun-2015 12:57:15 o'clock GMT+01:00 . Transaction type Sale . Card type MasterCard . Card number XXXXXXXXXXXX4040 . Total £120.00 GBP



2015-06-22 13:54:21     13 Jun - 12 Jul A month in advance Family£36.00 Additional charges £0.50 Total due 13 Jun £36.50 Card type: MASTERCARD Card number: ************4040 Expiry date: 05/2016



2014-11-06 16:56:18     Please explain to your customer that the higher bill of £52.20 was due to the fact the customer was charged a month plus a part month, this is due to the the date their subscription started, there was extra days that had not been billed for, the charge will reduce as of next months bill. The £22 bill for the first month was lower and this was made up in the next bill, I know it is inconvenient but it is how the Sky systems work.



2014-09-27 17:36:43     CARD SOLD TO ANGELA HOLLAND CARD DEPOSIT TO BE PAID IN CASH TO CB THIS HAS BEEN ADDED TO HER ACCOUNTS CARD AND BOX HAS BEEN PAIRED ONLINE PACKAGE UPGRADED Product changes 26 Sep: added Family 26 Sep: added HD Basic 26 Sep: added Sky 3D 26 Sep: added Sky+ Subscription



2014-09-26 14:58:22     Cant repair card to new box as box is still connected to an active account?? 4F3101 0330896467E Family pack please with hd (everything except movies n sports) Paid off OSB £22 with cust CC details and added details for monthly payments PDD 13th each month 5434 5822 9112 4040 05/13-05/16 883



2014-09-04 13:46:08     CB TOOK TO SPAIN 02/09/2014



2014-07-16 13:40:24     CARD ARRIVED AT OFFICE 612 595 116



2014-07-14 10:15:07     card arrived at terrys



2014-07-10 16:53:00     added dummy cc



2014-07-10 16:49:30     reordered card as sif wanted to cancel



2014-06-10 15:06:18     added to calender to reordered and add dummy cc in 31 days as customer wanted to cancel



2014-06-10 14:58:02     downgraded to minimum pack as sif requested to cancel



2013-09-30 11:04:52     Your transaction was successful. Transaction information Transaction ID 1XA04285B1469691N . Date and time 30-Sep-2013 10:51:20 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX6817 . Total £120.00 GBP



2013-09-11 11:23:03     Invoice 11 Sep 2013 Invoice Number: 4247 To: 508 582 764 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2013-08-21 16:17:26     Your transaction was successful. Transaction information Transaction ID 33F44506V7223760Y Date and time 21-Aug-2013 16:02:10 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6817 Total £46.00 GBP



2013-08-21 15:49:53     Invoice 21 Aug 2013 Invoice Number: 4100 To: 508 582 764 sif skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 23 1.00 sky card deposit 46.00 46.00 Delete Edit Total £46.00



2013-08-21 15:48:45     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************6817 Expiry date: 05/2015



2013-08-21 15:48:32     Billing Period Charges Entertainment Extra with Movies 13 Jul - 12 Aug £41.50 Sky TV total: £41.50 Additional Charges Show£0.50 Payment due on 13 Jul £42.00 Payment Received 13 Jul - £42.00 Account balance £0.00



2013-01-24 10:30:19     PAID OSB £55 BY C.C 4659 4495 8581 6817 05.15 669 ADDED SAME REMOVED SPORTS FROM ACCOUNT 31 DAYS NOTICE GIVEN



2013-01-23 11:46:31     tried to pay osb £55 with cust cc 4975 7861 3179 7018 02.13 298 but it declined



2013-01-21 12:30:06     tried to pay osb £55 with cust cc 4975 7861 3179 7018 02.13 298 but it declined



2013-01-21 12:26:33     £55 with cust CC (797018) 02/13 298 DECLINED



2013-01-21 10:50:28     osb £55



2012-09-24 09:47:34     HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 2FS2517735375111C . Date and time 24-Sep-2012 09:46:59 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX3310 . Total £120.00 GBP



2012-09-18 17:03:50     Invoice 18 Sep 2012 Invoice Number: 2352 To: 508 582 764 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 508 582 764 120.00 120.00 Delete Edit Total £120.00



2012-09-18 16:41:13     Account active on Entertainment Extra with Sports and Movies, Pdd 13th of every month. Payment method: Credit Card Card type: VISA Card number: ************3310 Expiry date: 12/2009



2011-11-16 16:44:38     nov offer taken. rec 2565. c/c 3877. OFFER COMPLETE



2011-10-13 11:45:57     oct offer taken rec 1740 cc 3877



2011-10-04 19:51:33     HOST PAID REC1391 C/C 3877 JUNE / SEP OFFER PAID REC 1392 C/C 3877 OFFER INFO ADDED TO OFFERS 4



2011-10-04 19:45:49     Current Payment Details Your Current Payment Details are as follows: Payment Method: Credit Card Card Type: VISA Card Number: **********983310 Expiry Date: 12/2009 Payment Due Date: 13th of each month



2011-08-04 23:41:08     World 13/06/11 - 12/07/11 £52.00 Viewing Subscription Discounted 13/06/11 - 12/07/11 £13.00 CR Sky World 13/05/11 - 12/06/11 £52.00 Viewing Subscription Discounted 13/05/11 - 12/06/11 £13.00 CR Credit for Cancellation of Sky World 13/05/11 - 12/06/11 £52.00 CR Sky TV total: £26.00 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 13/06/11 - 13/06/11 £0.50 Additional Charges total: £0.50 Payment due on 13/06/11 £26.50 TV £39.00 Billing Period Charges Discounts Sky World 13/07/11 - 12/08/11 £52.00 Viewing Subscription Discounted 13/07/11 - 12/08/11 £13.00 CR Sky TV total: £39.00 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 13/07/11 - 13/07/11 £0.50 Additional Charges total: £0.50 Payment due on 13/07/11 £39.50 Billing Period Charges Discounts Sky World 13/08/11 - 12/09/11 £52.00 Viewing Subscription Discounted 13/08/11 - 12/09/11 £13.00 CR Sky TV total: £39.00 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 13/08/11 - 13/08/11 £0.50 Additional Charges total: £0.50 Payment due on 13/08/11 £39.50



2010-11-12 09:18:08     RESENT SIGNALS FOR SKY WORLD PACKAGE AS WAS ONLY ON VAR MIX



2010-10-13 14:44:35     upgraded to full pack as host paid



2010-10-13 13:45:31     HOST FEE TAKEN REC 0991 (563877)



2010-10-13 12:37:11     MRS CHALK 0033 565 245 882



2010-10-12 12:42:26     downgraded to variety



2010-10-11 17:15:45     Jeni, d/g, SKY IN FRANCE ARE WAITING ON REPLY FROM THEIR CUSTOMER, IF HOST GETS PAID WE CAN UPGRADE



2010-10-06 09:45:12     Note to g'calander to d/g 12/10/2010 if no response



2010-10-05 17:37:37     Hi Terry, Annual host due for this card and the c/c we have on file has expired , do you have current c/c details ? Regards, Carol



2010-09-16 15:13:28     MY SKY Username SANDRA.GRANTHAM Password kelly12 Email sandra.grantham@post.alderney.ws Date of birth 28/02/1973 Security question mmn Answer to security question kelly Acc active, on full pack, cc on acc (3310) payment due date 13th of every month.



2009-12-01 11:13:53     host fee paid £100 7168



2009-10-16 14:00:30     p4 card arrived 508 582 764



2009-01-28 13:51:16     upgraded to sky world, host fee paid***** receipt 3686



2009-01-26 10:54:23     variety *



2009-01-26 10:41:36     downgraded from sky world to vsriety mix



2008-02-12 15:34:51     paid osb £94 by c.c/c (983310) added same for future



2006-11-18 12:17:38     SIGNALS RE-SENT FOR VIEWING.



2006-09-25 12:13:38     CARD PAIRED, UPGRADED TO 1A 7 CUST C/C SET UP ON ACCOUNT (0920).



2006-09-18 15:39:53     CARD OUT TO SKY IN FRANCE - AWAIT PAYMENT