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Contract Number 240007404348
Card Number 721 856 003
MultiRoom Number
First NameMRS Gillian/Alan
Last NameBANNISTER
Address8b Bank Lane
AddressParksmead the Chase
AddressWickford
Town / CityEssex
PostcodeSS12 9EX
Telephone01268 740498
Maiden NameDUFF
Sky PasswordSKY
Date of Birth1975-02-17 00:00:00
e-Mailggb@post.alderney.ws
Sky Card Number721 856 003
Prev Sky Card Number784 341 810
Host Fee Paid2016-02-29 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-08-13 10:55:12
Modification Date2016-12-02 09:19:35
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number2714138
MySky Usernamebannister197522
MySky Passwordduffy170
Contract StatusCard Reorderd, awaiting delivery



2016-12-02 09:16:06     OB written off & new card reordered, dummy d/d left on account.



2016-12-01 13:54:48     OB on account £53.99 so couldn't reorder the card.



2016-09-13 13:17:28     Interlink Express have lost this card so we need to wait till a later time to reorder it and reinstate the account.



2016-09-05 15:00:57     Card being sent to Georg Schule-Eyssing. Client paid £120 new card fee Georg Schule-Eyssing Schulstrasse 8 69168 Wiesloch Germany +49 6222 770553 Client paid £120 for the card. Invoice 02 Sep 2016 Invoice Number: 9350 To: Georg Schule-Eyssing Schulstrasse 8 Wiesloch Germany 69168 schulze-eyssing@t-online.de From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Sky card fee 120.00 120.00 1.00 Carriage 10.00 10.00 Total £130.00 Transaction ID: 2LC13244HA636663H Dear Sky HD Solutions Ltd, You received a payment of £130.00 GBP from Georg Schulze-Eyßing (schulze-eyssing@t-online.de)



2016-07-04 16:49:37     Card in office.



2016-06-30 09:53:26     New card has arrived at Terry's 721 856 003



2016-06-28 15:21:05     Added dummy d/d and had card sent this time!



2016-06-23 13:54:24     Reordered card again but it wouldn't go through. Sky have sent to crf - CRF4523586 for resolution. REF:567486097



2016-04-28 15:21:01     Card reordered again. I see the due date is today with a dummy on the account. Let's hope it gets through!



2016-04-21 16:00:03     Card arrived at Terry's



2016-04-19 10:41:53     Reinstated account and reordered card Original Bundle 50% off until 18/04/2017 Added Dummy DD



2016-04-18 12:01:36     2016 HOST FEE HAS BEEN REFUNDED Refund (Unique Transaction ID: 12R71987SU814490T) View the related 8EY59103TP369110Y CUSTOMER CANCELLED



2016-04-05 11:45:20     Final payment made to account, client has cancelled down account properly now. Total due 28 Mar £21.20 Payment Received - £21.20 28 Mar What you still owe £0.00 Host fee due date was 07-05-2017 but this is to be refunded now.



2016-03-14 19:23:59     EMAIL TO CUSTOMER Hi, If you go onto www.sky.com you will be able to read that sky require 31 days notice to cancel any account. We are asked not to leave any account in debt as the address will then receive debt letters. If you are not able to pay the last subscription to sky i can use part of the £120 refund to pay the balance and you can get a refund of the difference. I will get back to you in 31 days to work out what refund you are due. Are you aware that there is a way to get the channels back ? all you need is good internet. If you require any further information please email me back Carol I WILL DO A CALANDER TO CHECK MYSKY FOR BALANCE AND THEN REFUND WHAT IS DUE IN 31 DAYS TIME



2016-03-14 16:22:50     cancelled account, at the minute customer is refusing to pay the last sky bill so if he doesnt, take the balance off of the host fee that has to be refunded



2016-02-29 11:22:37     Your transaction was successful. Transaction information Transaction ID 8EY59103TP369110Y Date and time 29-Feb-2016 12:21:55 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3625 Total £120.00 GBP



2016-02-11 12:02:14     Invoice 11 Feb 2016 Invoice Number: 8787 To: 703 973 032 TSW skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Annual host fee 120.00 120.00 Delete Edit Total £120.00



2016-02-11 11:59:34     Latest bill My subscriptions 28 Jan - 27 Feb A month in advance Family£36.00 Total £36.00 Additional charges £0.50 Total due 28 Jan £36.50 Payment method: Credit Card Card type: VISA Card number: ************3625 Expiry date: 09/2017



2015-05-04 09:59:23     PIN CHANGED Hi, Please change pin to 1234



2015-04-27 13:22:58     Upgraded to Family and paired to clients box. Added clients payment details from note below as apparently the half price offer was only on the Original with Sports and Movies.



2015-04-24 14:15:35     sent via seur to replace 608 500 039 nsat may renewal 4462 9109 3783 3625 9/17 754 0044 3330144090 Mr Derek Lynch 608 500 039 Camino Al Beloti 16 Canada De Los Rosales 29713 La Vinuela Family bundle 4f31d4 0364994647C Invoice 17 Apr 2015 Invoice Number: 7409 To: 608 500 039 nsat may renewal skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 608 500 039 nsat may renewal 120.00 120.00 Delete Edit Total £120.00 Transaction information Transaction ID4F698081WX094963J Date and time17-Apr-2015 11:46:58 o'clock GMT+01:00 Transaction typeSale Card typeVisa Card numberXXXXXXXXXXXX3625 Total£120.00 GBP



2015-04-08 15:51:44     card given to tsw



2015-03-31 11:14:37     Downgraded to Original only from 01/05/2015. Half price discount should last until January 2016



2015-03-31 10:57:52     Card in office.



2015-03-30 09:19:28     Card arrived at Terry's 565 275 930 > 703 973 032



2015-03-25 11:24:21     Reordered card 3-5 working days. SKY paid off OSB £47.25 and gave a half price offer Original with sports and movies £27.25 for 10 months. Added DUMMY DD details 3442 9728 08 71 99 28th April £54 28th March £27.25



2015-03-18 22:09:11     IF CUSTOMER COMES BACK HOST FEE WAS DUE 02-03-2015



2015-03-18 21:17:58     ADDRESS AT SKY 8b Bank Lane Parksmead The Chase Wickford Essex SS129EX



2015-03-18 21:16:28     THIS CARD HAS BEEN OFF DUE TO AN OB SINCE MAY 2014 Payment due on 28 May £47.25 Payment Received 28 May - £47.25 Credit Card Declined 29 May £47.25 Account balance £47.25 BOARD TO REORDER



2015-01-05 14:34:56     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2014-12-16 17:17:00     Invoice 16 Dec 2014 Invoice Number: 6878 To: 565 275 930 AVS skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 host fee 120.00 120.00 Delete Edit Total £120.00



2013-12-29 16:34:09     HOST FEE PAID INVOICE 4562 Your transaction was successful. Transaction information Transaction ID 6AS231464L674031G Date and time 29-Dec-2013 16:45:42 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6110 Total £120.00 GBP



2013-12-12 14:38:00     Should this Host fee not be £120??



2013-12-03 12:09:13     Your transaction was successful. Transaction information Transaction ID 0XD24476X4819244E Date and time 03-Dec-2013 13:00:17 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6110 Total £47.00 GBP



2013-12-03 12:07:08     Invoice 03 Dec 2013 Invoice Number: 4702 To: 565 275 930 skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 47.00 47.00 Delete Edit Total £47.00



2013-11-13 16:32:06     Invoice 13 Nov 2013 Invoice Number: 4562 To: 565 275 930 AVS skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-10-05 18:13:41     Paid ob with 4971 5662 5628 6110 CVC 604 Expiry Date : 09/15 and added same



2013-10-05 17:13:35     OB is £46.93



2013-10-05 17:13:09     gillianbannister@post.alderney.ws



2012-12-21 20:23:46     HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 0H843520XP068164A Date and time 21-Dec-2012 21:23:18 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6110 Total £100.00 GBP



2012-12-19 11:11:57     sent invocie to cust and emailed them but concerned this card isnt active as i cannot get into mysky



2012-12-19 11:08:58     Hello, the annual host is due on your sky card therefore I have sent you Invoice Number: 264. If you would prefer to send a cheque or reply with credit card details that is fine. We look forward to your payment. Regards Charlotte



2012-12-19 10:57:47     Invoice 19 Dec 2012 Invoice Number: 2641 To: 565 275 930 AVS runbirds@free.fr From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Total £100.00



2012-03-18 10:03:14     NEW CARD ARRIVED 565 275 930 TO BE SENT TO ORIGINAL CUSTOMER



2012-03-18 10:02:39     OLD OLD CARD 314 665 365



2012-03-06 22:22:12     Invoice 1130 paid for host



2012-03-06 14:58:18     END USER Giorgio Vinciguerra 8 Rue Maccarani Nice 06000 Email runbirds@free.fr Phone 0493621711 Mobile 0623524835



2012-03-01 21:39:15     Please update the payment details and reactivate viewing for the below account. Charge your admin fees and clear OSB if any. Hi Sascha, Can you please send me the customers address that the credit card is registered at so we can take host payment. Thank you, Regards, Carol



2012-03-01 15:20:33     REORDERED CARD



2012-03-01 15:12:33     tried to create a mysky account ... user: gillybell22 pass: starfish BUT SKY DIDNT RECOGNISE DETAILS



2012-02-17 15:22:22     Hello, Invoice 1130 was sent to you on the 1/02/2012 regarding the annual host fee. You have not paid this yet so please submit a payment before your card is disabled by our automated system. Thankyou, Charlotte



2012-02-01 10:38:02     Invoice 1130 sent to end user



2012-01-31 14:24:34     Emailed Sascha for customers info so we can send host invoice



2011-01-01 19:41:13     HOST PAID REC 1492 , C/C 6110



2010-12-23 12:45:28     CANT get into my sky



2010-04-09 16:48:28     Added ESPN £9 extra a month.



2010-03-01 13:45:32     THIS CARD HAS HAD A HOST TAKEN 3 TIMES REC 4224, 5573 , 6514 , HOST NOW NOT DUE UNTIL MARCH 2011 AND ALL RECEIPTS ARE TOGETHER IN MARCH HOST FOLDER, IF CUSTOMER CONTACTS US THEN WE WILL NEED TO REFUND ONE PAYMENT



2009-11-17 10:38:41     CARD SENT TNT



2009-11-17 10:30:59     Previous card 254 783 608



2009-10-16 08:54:38     added cc details (286110) pin no - 3608



2009-10-16 08:49:13     SEND NEW CARD TO SASCHA



2009-07-30 13:58:04     Taken Host fee £100 5573



2009-03-31 10:10:55     upgraded to Music Mix Sky Sports 1 Sky Sports 2 Variety Mix



2009-03-02 13:53:54     downgraded from Music Mix Sky Sports 1 Sky Sports 2 Variety Mix to just variety mix



2009-03-02 13:00:42     2 HOST FEES TAKEN FOR THIS CARD ONCE ON 24.03.08 REC 1195 FOR AVSCAN AND ANOTHER ON 26.03.08 FOR SIF REC 1257 NOT SURE WHO HAS CARD THEREFORE PLEASE DOWNGRADE AT NO COST *** NEW HOST DUE ****



2009-03-02 12:50:24     *** NEW HOST FEE DUE MARCH 2009 ***



2008-09-01 09:58:08     added news and events mix to package



2008-06-13 13:41:40     added c.c 286110 paired card downgraded to sports and 2 mix host fee paid



2008-05-27 13:12:16     REPLACES 306 158 767 FOR SASCHA



2008-05-27 12:03:10     card received



2008-05-16 12:57:24     address changed from 8B Bank lane,Parksmead,the chase,wickford,ss12 9ex. new viewing card ordered.



2006-10-16 14:34:18     Resent signals



2006-10-14 12:10:37     O/BALANCE OF £61.67 PAID WITH CUST C/C (5875), VIEWING SWITCHED BACK ON & CUST C/C SET UP ON ACCOUNT.



2006-10-13 09:24:24     OSB OF £61.67 CUST C/C DETAILS DECLINED.



2006-09-13 10:12:15     booked setanta with customers c/c details ending (5875)



2006-09-13 09:55:42     booked prem plus with customers c/c details ending (5875)



2006-09-13 09:48:31     paired card to new box,changed package to sports and added customers c/c details ending (5875)



2006-09-01 09:23:00     CARD OUT TO CV SPAIN - AWAIT PAYMENT



2006-09-01 09:22:26     KNOW STYLE AND 6 MONTH FREE SPORTS FROM ACTIVATION DATE