Transactions

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Contract Number	240007411749
Card Number	562 289 751
MultiRoom Number
First Name	MR THOMAS
Last Name	SELLAR
Address	90C THE CHASE
Address	WICKFORD
Address
Town / City	ESSEX
Postcode	SS12 9EX
Telephone	01268 619435
Maiden Name	HAYNES
Sky Password	sky
Date of Birth	1979-02-12 00:00:00
e-Mail	t.sellar12@post.alderney.ws
Sky Card Number	562 289 751
Prev Sky Card Number	494 221 740
Host Fee Paid	2013-08-09 00:00:00
Host Fee Due	2000-01-01 00:00:00
Create Date	2006-07-27 16:13:20
Modification Date	2013-11-28 23:45:33
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username	t.sellar12
MySky Password	strawberry
Contract Status	Viewing Abroad

2013-10-28 12:40:25 Hi Terri, This customer has not paid host if you remember her sky bill was getting paid by another customer , and sky have collected 2 monthly subs for £56.68 as we were given the wrong credit card information. When you provided this customers CC to us we never took a host. If we had then i would have refunded. Carol

2013-10-28 12:39:57 HI Are you refunding host? Terri

2013-10-21 11:44:05 SWITCHED OFF FOR VA Any changes you have made to your account will be reflected in your next bill You have removed Sky TV from your subscription You may see some credits on your next bill for products you have removed. This is because we collect some subscription payments in advance, so when you cancel a product, we refund you the advance payments pro rata. Product change 14 Oct: removed Entertainment Extra with Sports and Movies This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill. Sky TV Show£57.00 Payment due on 15 Oct £57.00

2013-10-01 10:23:18 client still owes host and two months sky subs i beleive

2013-10-01 10:18:57 paid off ob with cc 2330 ( the correct cc for this acc ) and added same

2013-10-01 10:18:19 Any changes you have made to your account will be reflected in this bill This is your final bill for Sky TV because you have removed it from your subscription You may receive a credit on your bill for the services you have removed (as you pay your subscription a month in advance). Help understanding my bill Product change 14 Oct: removed Entertainment Extra with Sports and Movies We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled. Sky TV Hide£57.00 Billing Period Charges Entertainment Extra with Sports and Movies 15 Sep - 14 Oct £57.00 Sky TV total: £57.00 Additional Charges Show£0.50 Payment due on 15 Sep £57.50 Your bill is overdue. Please make a payment as soon as possible. Make a payment Payment Received 15 Sep - £57.50 Credit Card Declined 16 Sep £57.50 Account balance £57.50

2013-09-02 20:53:12 DUMMY CC HAS BEEN ADDED TO THIS ACCOUNT Hi Terri, There seems to be some confusion over 2 accounts. I have had an email from a customer of yours Jane Laverock , her sky card number is 539 369 348 and her credit card number 6148 is the credit card that you keep giving me for account 562 289 751. We added this CC to account 562 289 751 took a host fee and sky have collected 2 monthly subs for £56.68 . This CC is the wrong CC for this account. This lady has been paying for 2 accounts and as you can imagine is not very happy. To sort this i need the correct CC for account 562 289 751 to add back onto the account and also to refund Jane Laverock for 2 months sky payment. Please can you get back to me ASAP as i have Mrs Laverock waiting on a refund. Carol

2013-08-28 12:23:15 Your new payment details: Payment method: Credit Card Card type: MASTERCARD Card number: ************6368 Expiry date: 12/2015

2013-08-28 12:22:32 SIF EMAILED US CC FOR THIS ACCOUNT AND IT IS A CC FROM ANOTHER CUSTOMER AND SHE HAS PAID THE SKY SUB FOR £56.68 15/08/2013 HOST FEE HAS ALSO BEEN PAID WITH THE WRONG CUSTOMERS CC I HAVE ADDED DUMMY CC TO THIS ACCOUNT HOST REMAINS OUTSTANDING ON MYSKY THERE IS A MESSAGE SAYING ACCOUNT SUSPENDED EVEN THOUGH SUB HAS BEEN PAID AND WRONG CUSTOMERS PAYMENT DETAILS WERE ON THIS ACCOUNT WILL EMAIL SIF

2013-08-09 14:06:10 added new cc Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************6148 Expiry date: 06/2014

2013-08-09 12:54:57 Your transaction was successful. Transaction information Transaction ID 1AT573500K8521202 Date and time 09-Aug-2013 12:29:01 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6148 Total £120.00 GBP

2013-08-09 12:53:20 Invoice 09 Aug 2013 Invoice Number: 3926 To: 562 289 751 sif skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00

2013-08-07 23:47:50 IF WE DO NOT HEAR BACK FROM SIF IN ONE WEEK ADD DUMMY CC AND REORDER THIS CARD

2013-07-29 23:07:17 Sky have suspended this account as CC has expired , if customer wishes to continue we will need new payment details to add to the account. Carol

2013-07-29 23:03:50 Show£60.98 Additional Charges Show£0.50 Payment due on 15 Jul £61.48 Payment Received 15 Jul - £61.48 Account balance £0.0 Your Sky TV is suspended possibily due to cc out of date

2013-07-25 09:34:12 Hello, Credit card details we have on file are expired and host is due, do you have cc details? Regards Charlotte

2013-07-24 17:06:12 sky advisor said my channels were active even though it still says in mysky that channels are suspended? she resent signals

2013-06-16 13:22:02 Your Sky TV is suspended Restore your services Understanding your bill Hide News about your ESPN subscription Your ESPN subscription will be coming to an end on 31 July 2013. We will remove it from your account automatically on 31 July and won't charge you for it after this date, but if you want to cancel ESPN sooner, you just need to give us 31 days' notice. Manage your ESPN subscription Sky TV Show£65.50 Additional Charges Show£0.50 Payment due on 15 Jun £66.00 Payment Received 15 Jun - £66.00 Account balance £0.00

2012-10-22 14:26:14 Any changes you have made to your account will be reflected in your next bill Product change(s): 02/10/12: added ESPN This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill. Enjoy products at no extra cost On Demand: Choose from a huge library of entertainment, ready to watch when you are, all at no extra cost to your Sky TV subscription. Find out more Sky Go: Enjoy up to 40 live channels including thousands of hours of on demand entertainment online for free in line with your Sky TV subscription. Find out more Amount owing from last bill £0.00 Sky TV Hide details£86.95 Upgraded from Entertainment Extra to Entertainment Extra with Sports and Movies You will see two charges below for Entertainment Extra with Sports and Movies: one for your first billing period from the date that you upgraded to Entertainment Extra with Sports and Movies, and one for your ongoing monthly charge billed one month in advance. Billing Period Charges Discounts Entertainment Extra with Sports and Movies 15/10/12 - 14/11/12 £55.50 Entertainment Extra with Sports and Movies 28/09/12 - 14/10/12 £31.45 Sky TV total: £86.95 Additional Charges Show details£0.50 Billing Period Charges Discounts Credit Card Admin Charge 15/10/12 - 15/10/12 £0.50 Additional Charges total: £0.50 Payment due on 15/10/12 £87.45 Payment Received 12/10/12 £87.45 CR

2012-10-19 13:23:06 CHANGED ADDRESS FROM 10 FLAKEFIELD EK G74 1PF

2012-10-01 12:33:09 added espn and hd

2012-10-01 09:23:02 This is a standard box 9F0304 0331366935 ? Customer wants HD. Pin code is 5511.

2012-09-28 13:50:52 set up additional user for sky go t.sellar12@post.alderney.ws user t.sellar12 password strawberry

2012-09-28 11:05:22 paired, upgraded and added cc 1.3.58 9F0304 0331366935 Sky World HD, Client says there is a special offer on this, Can you check please. Also 3D Cc details for subscription and host payments 4561 0034 7708 2330 02.13 416

2012-09-28 10:38:42 Your transaction was successful. Transaction information Transaction ID 6U7753687V0903728 . Date and time 28-Sep-2012 10:38:25 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX2330 . Total £120.00 GBP

2012-09-28 10:28:18 Invoice 28 Sep 2012 Invoice Number: 2421 To: 562 289 751 SIF skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 120.00 120.00 Delete Edit Total £120.00

2012-09-26 16:26:30 Hi, We can ofcourse reinstate this account for you, but are you aware that the client requested it to be cancelled in June? Have they changed their mind? Depending on what package the client wants, it will be the cost of that package upfront and same for monthly payments, if they want to reinstate they will also have to pay a host fee as the host was due to be paid in october 2012 Regards, Jeni

2012-09-26 16:26:01 HI OSM call to upgrade 4561 0034 7708 2330 02.13 416 Sky World and ESPN no HD Client would like to know how much will be charged now and the on which date each month after. Terri

2012-08-22 14:54:20 HOST FEE DUE DATE WAS 10-10-2012

2012-06-25 12:39:35 Confirmed cancellation with customer

2012-05-29 14:31:33 Acc cancelled 31 days notice

2012-04-23 11:25:51 NOTE TO GOOGLE CALANDER TO CANCEL CARD 29/05/2012

2012-04-19 14:24:09 customer called and wants account cancelled 31 notice required , email customer with final bill , dates ect.He said he paid 2 months upfront in 2009 and wants his last bill to be May and viewing to on account till June. Carol

2012-03-19 14:19:38 INVOICE PAID 27/01/2012 Dear Michael Idowu Thank you for your payment of £ 100.00 towards Invoice Number 1029 Regards

2012-03-19 14:19:10 Statement 27 Jan 2012 To: Michael Idowu michael.idowu@total.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Date Invoice Amount Due 13 Jan 2012 1029 Annual Sky Card Host Fee 494 222 599 100.00 100.00 Total £100.00 INVOICE SENT FOR HOST

2012-02-24 15:17:33 Client querying payments made to Sky in Feb. 1 payment of £61.50 for his own monthly payment. 2nd payment was for another account as client was due offers.

2012-02-20 11:06:17 Confirmation - your order has been placed Print your order Thank you for ordering from us again. Please print this page for your records and we'll send an email shortly to confirm next steps, including any set-up dates. Due to recent changes to your Sky account, an updated bill may be generated. Please check your bill online using your Sky iD or interactively using your Sky remote control after 24 hours to see if your bill has been changed. Your order reference number is 0220 DVSN 666 2059. Personal detailsPersonal detailsName MR Tom Sellar Address 10 Flakefield GLASGOW G741PF Contact number 01268619435 Email address tsellar@post.alderney.ws Order summarySky TV £61 Monthly Premium PacksESPN Payment summary Total Costs Total Costs Total monthly cost

2012-02-20 11:05:54 HI Client has lost ESPN 4561 0033 4694 2409 Expiry 10/13 cvc 149 Terri

2012-01-27 10:55:24 BANK T/F HAS BEEN DONE FOR HOST FEE

2012-01-17 12:07:21 emailed Michael to let him know the bank transfer hasn't been received yet

2012-01-17 11:35:59 Michael michael.idowu@total.com 0033 628 61 45 40

2012-01-13 11:34:11 Michael called about invoices, he will pay by bank transfer which should be confirmed by email no later than Tuesday

2012-01-11 21:26:17 Hi Terri, Due to an admin error this customer never paid his host on his old card ( which was why his card was reordered in the first place ), this was due 20/10/2011. As you know we now require customer information to send an invoice for payment , can you please provide this information. Many thanks, Regards, Carol

2012-01-11 21:21:50 THIS CUSTOMER NEVER PAID A HOST OR OFFERS ON OLD CARD OFFERS £74.53 EMAIL TO SIF FOR CUSTOMER DETAILS TO INVOICE FOR PAYMENT

2011-12-23 16:03:58 box paired to card. box details updated below

2011-12-23 15:04:10 new payment details added Payment Method: Credit Card Card Type: VISA Card Number: ********942409 Expiry Date: 10/2013 Payment Due Date: 15th of each month Upgraded to ESPN

2011-12-21 15:08:02 replaces card 494 222 599

2011-12-12 14:48:06 Sent to SIF

2011-12-12 12:27:37 Card Number 562 289 751arrived

2011-12-12 12:26:56 Previous Card 259 909 794

2011-12-05 17:14:49 card reordered as requested by SIF

2011-12-05 16:33:25 email from SIF to reorder

2011-10-19 14:42:38 email from SIF asking if probs with this card. don't see any

2011-10-11 15:58:05 RICHARD PAYS FOR THIS CARD £50.00 HOST FEE , FEE PAID REC 1661 C/C 1865 SEND INVOICE TO RICHARD

2011-10-11 15:48:45 Statement date: 01/10/11 Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £52.00 Billing Period Charges Discounts Sky World 15/10/11 - 14/11/11 £52.00 Sky TV total: £52.00 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 15/10/11 - 15/10/11 £0.50 Additional Charges total: £0.50 Payment due on 15/10/11 £52.50 NO OFFER ON THIS ACCOUNT

2011-07-28 11:38:31 MY SKY email tsellar@post.alderney.ws usaername tsellar pword sunnyday1 sq mother was born......haynes

2011-05-17 12:34:02 added new c.c 92 1865

2010-11-08 13:21:08 £50.00 HOST FEE PAID REC 1190 ( C/C 1865 ) INVOICE SENT TO SIF

2010-04-11 09:42:33 Richard Westbrook is paying Sky for this one.

2010-01-04 11:35:29 PAID OSB £48.45 BY C.C 921865 ADDED SAME

2009-10-23 12:23:21 P4 Card sent to Sky in France on 07/10

2009-10-15 11:08:35 CANCELLED HD SUBS, REPAIRED VC & ADDED C/C 884802 UPGRADED TO SKY WORLD (WOULDN'T SEND FORCED SIGNAL)

2009-10-15 09:56:26 HOST FEE PAID £100 6507

2009-10-06 11:24:58 new p4 card 494 221 740

2009-10-02 13:19:09 first name tomas old address:11A BELL PLACE Parksmead The Chase Wickford Essex SS12 9EX re-activated and sent new card to flakefield, on variety mix, added empty prime card 349405 as dd details

2009-03-26 09:48:26 CANCELLED ACCOUNT

2007-01-25 16:55:28 repaired to new H.D box. viewing activated.

2007-01-25 14:39:25 repaired to new HD box, activated recording + HD

2006-09-19 10:35:45 Repaired, HD & recording already active.

2006-09-15 11:52:53 Paired card to HD, activated HD and Recording. Up to 1A, added cust CC to ACC (3917) Activated viewing.

2006-07-31 13:45:21 card out to cv spain to be activated awaiting payment details

2006-07-31 10:54:12 CARD IN OFFICE NOT SOLD

2006-07-27 16:13:58 Package is on STYLE, MUSIC and MOVIES mix. MOVIES is free for 6 months from activation date.