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Contract Number 240007412739
Card Number 757 638 598
MultiRoom Number
First NameMR FRANK
Last NameHOOK
Address3 BELL VIEW
AddressPARKSMEAD THE CHASE
AddressWICKFORD
Town / CityESSEX
PostcodeSS12 9EX
Telephone01268 618 233
Maiden NameCotton
Sky PasswordSKY
Date of Birth1966-07-12 00:00:00
e-Mailfrank.hook@post.alderney.ws
Sky Card Number757 638 598
Prev Sky Card Number577 102 643
Host Fee Paid2016-07-07 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-07-19 09:08:09
Modification Date2018-07-15 15:09:15
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernamefrank.hook
MySky Passwordcotton12
Contract StatusCard with customer, awaiting Activation



2018-12-13 10:49:46     CARD OFF OVER A YEAR



2018-07-01 08:16:38     01-07-18 at 07:40 SEND CARD TO JAMES KIMBERLY HE HAS REQUESTED 12 CARDS FULL PACK FOR 3 MONTHS I HAVE INVOICED HIM Invoice no.: 0858 Invoice Date: 29 Jun 2018 Due date: 29 Jun 2018 Amount due: £5,814.00 12 sky cards 12 £180.00 £2,160.00 3 Months sky subscription for 12 cards Full pack HD 12 £304.50 £3,654.00 Total £5,814.00 GBP THIS INVOICE INCLUDES 20% COMMISSION TO BE DEDUCTED FROM JAMES ACCOUNT carol burt Edit



2018-07-01 08:16:06     OB ON ACCOUNT TOTAL DUE £29.50 Payment due by 19 June



2017-10-31 09:49:45     This card is in stock in Spain



2017-09-27 00:01:01     CARD IN STOCK GREENLAW ROAD



2017-09-21 23:19:43     NEW CARD ARRIVED AT TERRY'S Mr F Hook 3 Bell View The Chase SS12 9EX 577 102 643 > 757 638 598



2017-09-19 13:29:23     Reinstated account on original bundle with 50% off for 12 months = £11pm, added dummy d/d & reordered card. New due date -19th.



2017-04-12 21:19:51     07/04/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007412739, MANDATE NO 0705 £30.71



2017-04-05 12:38:02     Cancelled account with 31 days again as Liz emailed in to cancel. Final bill £30.71 on /0704/2017 Host fee due date was 04-07-2017 Client paid full April bill so no need for any further charges. Deleted Calendar reminders.



2017-04-03 10:10:56     April sub paid. Your transaction was successful. Transaction information Transaction ID 3XR38871K7459913F Date and time 03-Apr-2017 10:09:30 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2997 Total £68.30 GBP



2017-03-08 13:10:09     PART MARCH SUB PAID Your transaction was successful. Transaction information Transaction ID 2NL654561W071725X Date and time 08-Mar-2017 14:09:24 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2997 Total £45.17 GBP



2017-03-08 12:43:57     BILLING AND OFFER INFO Total due 3 Jan £68.30 Total due 3 Feb £68.30 Total due 5 Mar £23.13 Payment Received - £23.13 5 Mar UPCOMING SUBS 03 April £30.71 AS CHANGED SUB DATE TO 7TH MONTH 03 May £27.50 03 June £27.50 CUSTOMERS CC AT SKY Your current payment details Payment method: Credit Card Card type: VISA Card number: ************2997 Expiry date: 09/2017 SANTANDER ADDED Your current payment details Payment method: Direct Debit Account holder name: MR F HOOK Sort code: **-**-28 Account number: ******38 ADMIN DONE TO TAKE MONTHLY SUBS 577 102 643 2nd £68.30 4920 9001 0000 2997 09/17 pin 888 ADMIN DONE TO TRY FOR OFFER YEARLY



2017-02-28 11:32:38     Reactivated account with 60% off for 12 months = £27.50pm.



2017-02-14 11:04:59     Rescheduled account reactivation for 28/2/2017



2017-02-07 11:07:55     Cancelled account to reactivate in a week with maximum discount. (Working in Spain).



2016-12-30 14:58:34     JANUARY 2017 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 5E818554AM1264817 Date and time 30-Dec-2016 15:57:21 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2997 Total £75.00 GBP



2016-12-30 14:56:40     ACCOUNT ACTIVE Total due 3 Jan £68.30 CUSTOMERS CC AT SKY Your current payment details Payment method: Credit Card Card type: VISA Card number: ************2997 Expiry date: 09/2017



2016-07-12 16:24:58     Your transaction was successful. Transaction information Transaction ID 39A08402FU694753F Date and time 12-Jul-2016 16:24:11 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2997 Total £75.00 GBP



2016-07-12 16:22:49     Latest bill My subscriptions 3 Jul - 2 Aug £68.00 Additional charges £0.30 Total due 3 Jul £68.30 Payment Received - £68.30 3 Jul What you still owe £0.00



2015-12-29 15:08:04     JANUARY HOST FEE TAKEN Your transaction was successful. Transaction information Transaction ID 9CV58819Y3524935M Date and time 29-Dec-2015 15:55:27 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2997 Total £75.00 GBP



2015-12-28 13:18:45     emailed Liz for new CC details card exp and declining when trying other exp dates



2015-11-11 16:18:47     paid osb £65 added new cc 4920 9001 0000 2997 09/17 pin 888



2015-07-07 10:54:25     Your transaction was successful. Transaction information Transaction ID 768525828G2554707 Date and time 07-Jul-2015 10:54:01 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6591 Total £75.00 GBP



2015-07-07 10:53:21     4272 7900 5117 6591 09/15 525 Invoice 07 Jul 2015 Invoice Number: 7783 To: 577 102 643 Liz skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 6 Months Sky Card Host Fee 75.00 75.00 Delete Edit Total £75.00



2015-02-04 14:39:18     Your transaction was successful. Transaction information Transaction ID 7J862545PM970434C . Date and time 04-Feb-2015 15:39:59 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX6591 . Total £75.00 GBP



2014-11-29 11:18:11     Invoice 29 Nov 2014 Invoice Number: 6794 To: 577 102 643 Liz skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Host Fee 75.00 75.00 Delete Edit Total £75.00



2014-11-29 11:16:53     acc active Latest bill My subscriptions 3 Dec - 2 Jan A month in advance Variety with Sports & Movies£61.00 Free items Total £61.00 Additional charges £0.50 Total due 3 Dec £61.50



2014-08-15 14:06:42     Your transaction was successful. Transaction information Transaction ID 9UW227047L6979152 Date and time 15-Aug-2014 13:55:17 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6591 Total £57.00 GBP



2014-08-15 14:03:11     Invoice 15 Aug 2014 Invoice Number: 6297 To: 577 102 643 Liz skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Sky Card Deposit 57.00 57.00 Delete Edit Total £57.00



2014-05-22 10:53:37     changed pin to 1234 as requested by liz



2014-03-14 14:40:44     host fee due 04/02/2015 then every 6 months for £75.00 DO NOT TAKE THIS EARLY!!! AND LIZ GETS £20 COMMISSION FOR EACH HOST FEE



2014-02-04 17:21:09     activated on full pack no hd added cc Card no 577 102 643 V No 4F3125 S No 0377598615B ID No 7 2B98 F3CO Package Full no HD CC Details 4272 7900 5117 6591 09/15 pin 525



2013-10-25 13:27:50     card given to liz 20/10/2013



2013-10-11 16:18:56     carol retrieved card from michael



2013-06-24 12:25:10     Acc cancelled. Last bill 3rd July £18.92



2013-04-08 19:16:55     MICHAEL PAID 1 YEAR UPFRONT FROM APRIL 2013 TO APRIL 2014



2013-03-15 16:37:21     Invoice 15 Mar 2013 Invoice Number: 2892 To: Michael montana3939@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 17.00 Annual Sky Card Host Fee 100.00 1700.00 Delete Edit 2 8.00 6 month Host Fee 50.00 400.00 Delete Edit 5 4.00 6 month Host fee for 4 cancelled cards 50.00 200.00 Delete Edit Total £2300.00



2012-11-20 13:13:34     Product change(s): 17/12/12: removed Entertainment Extra with Sports and Movies We'll only charge you for the days you use a service or subscription. If you cancel a service that we charge for in advance, you may see credits on your bill, refunding advance payments that would have covered the service or subscription you cancelled. Enjoy Sky Go at no extra cost Enjoy up to 40 live channels including thousands of hours of on demand entertainment online for free in line with your Sky TV subscription. Find out more Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV Hide details£67.66 Billing Period Charges Discounts Entertainment Extra 17/12/12 - 02/01/13 £13.98 Entertainment Extra with Sports and Movies 03/12/12 - 16/12/12 £24.61 Entertainment Extra with Sports and Movies 17/11/12 - 02/12/12 £29.07 Sky TV total: £67.66 Payment Received 20/11/12 £41.72 CR Payment due on 03/12/12 (Updated) £25.94



2012-11-20 10:03:25     Paid off £41.72 of the OSB with (921865 sf) Cc. it is a card of Michaels and was not DG on time



2012-11-20 09:43:39     Leanne. Pay £41.72 into this account , it is a card of Michaels and was not DG on time Thanks, Carol Dec bill will then only be £25.94



2012-11-20 09:36:22     Hide details£67.66 Billing Period Charges Discounts Entertainment Extra 17/12/12 - 02/01/13 £13.98 Entertainment Extra with Sports and Movies 03/12/12 - 16/12/12 £24.61 Entertainment Extra with Sports and Movies 17/11/12 - 02/12/12 £29.07 Sky TV total: £67.66 Payment due on 03/12/12 £67.66



2012-11-16 15:10:08     MICHAEL WANTS ALL CARDS ON SAME DD Your new payment details: Payment method: Direct Debit Account name: Frank Hook Sort code: **-**-60 Account number: ******37



2012-11-16 12:42:08     cancelled cancellation notice downgraded to ent extra and disney. 31 days notice. 17.12.12



2012-11-15 16:27:44     paired card to box, still needs disney added and for a male to stop cancellation



2012-11-15 16:23:25     CHANNEL....DISNEY Make...Panasonic Model No. 1.2.0 Version No. 0F0210 Serial No. 0029292203 Operating System 1.2S4FM EPG 3.8.8



2012-11-14 20:39:51     I HAVE EMAILED MICHAEL AND ASKED HIM WHAT PACKAGE THIS SHOULD BE ON



2012-11-14 20:34:48     Sky TV Hide details£25.44 Billing Period Charges Discounts Entertainment Extra with Sports and Movies 03/11/12 - 16/11/12 £25.44 Sky TV total: £25.44 Additional Charges Show details£0.50 Billing Period Charges Discounts Credit Card Admin Charge 03/11/12 - 03/11/12 £0.50 Additional Charges total: £0.50 Payment due on 03/11/12 £25.94 Payment pending 09/11/12 £25.94 CR Account balance £0.00



2012-11-14 20:34:12     Product change(s): 16/11/12: removed Entertainment Extra with Sports and Movies



2012-11-12 18:05:08     MICHAEL WANTS A NEW DD ADDED TO ALL CARDS: Your new payment details: Payment method: Direct Debit Account name: Frank Hook Sort code: **-**-60 Account number: ******37



2012-11-12 18:03:22     MICHAEL WANTS A NEW DD ADDED TO ALL CARDS: Your new payment details: Payment method: Direct Debit Account name: Frank Hook Sort code: **-**-60 Account number: ******37



2012-10-26 13:00:56     MICHAEL WANTS ALL CARDS ON SAME DD: Your new payment details: Payment method: Direct Debit Account name: Frank Hook Sort code: **-**-60 Account number: ******84



2012-10-25 14:46:08     £50 already taken for host, other £50 to be taken in june 2013



2012-10-19 15:23:42     SENDING CARD TO MICHEAL FROM GIBRALTAR



2012-10-16 13:03:00     CANCELLED ACC 31 DAYS NOTICE ADDED DUMMY C.C 5118 4420 4468 5057 , 01/16 , 448



2012-10-15 16:36:44     Old customers cc details to pay half the bill on 20/10/2012 4975 6663 2296 0429 Exp 12/13 Cvc 095



2012-10-15 16:32:36     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************0429 Expiry date: 12/2013 This account still has old customers cc details on Customer requested to cancel with viewing going off 15/10/2012 next bill to sky is 01/11/2012 This customer should pay half this bill as they had viewing till 15/10/2012 I will do an email to pay sky half the bill on 20/10/2012 with this customers cc and at that time add dummy cc



2012-10-15 10:25:33     received this card today



2012-10-13 23:45:24     Jamie, 577 102 643 This card was only dg last week but is would be better cancelled down as stock card , can you also add dummy cc Thanks, Carol



2012-10-13 23:42:01     Board to add dummy cc



2012-10-12 12:36:39     SKY ENT + SPORTS + MOVIES Sky TV Hide details £54.50 Billing Period Charges Discounts Entertainment Extra with Sports and Movies 03/10/12 - 02/11/12 £54.50 Sky TV total: £54.50 Additional Charges Hide details £0.50 Billing Period Charges Discounts Credit Card Admin Charge 03/10/12 - 03/10/12 £0.50 Additional Charges total: £0.50 Payment due on 03/10/12 £55.00 Payment Received 01/10/12 £55.00 CR Your current payment details Payment method: Credit Card Card type: VISA Card number: ************0429 Expiry date: 12/2013 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************0429 Expiry date: 12/2013



2012-10-12 12:36:35     SKY ENT + SPORTS + MOVIES Sky TV Hide details £54.50 Billing Period Charges Discounts Entertainment Extra with Sports and Movies 03/10/12 - 02/11/12 £54.50 Sky TV total: £54.50 Additional Charges Hide details £0.50 Billing Period Charges Discounts Credit Card Admin Charge 03/10/12 - 03/10/12 £0.50 Additional Charges total: £0.50 Payment due on 03/10/12 £55.00 Payment Received 01/10/12 £55.00 CR Your current payment details Payment method: Credit Card Card type: VISA Card number: ************0429 Expiry date: 12/2013 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************0429 Expiry date: 12/2013



2012-10-12 12:34:11     NEW CARD ARRIVED AT TERRYS 577 102 643



2012-10-10 16:22:30     DOWNGRADED TO ENTERTAINMENT PACK ONLY.FROM SKY WORLD 31 DAYS NOTICE GIVEN



2012-10-10 16:06:58     couldnt downgrade as apparently a male needs to do it



2012-10-10 16:00:44     reordered card on chat so didnt downgrade, will downgrade now



2012-10-09 21:36:16     Check on mysky if this account has been cancelled , then reorder card and make sure dummy cc on and remember always DG to basic pack if reordering. Carol



2012-10-05 15:04:55     The client gave 31 days notice on 14/09/2012 therefore channels will go off on 15/10/2012 and a bill still should of been paid at the beginning of october for the final bill. Charlotte



2012-09-18 15:34:05     readded this into gcalander



2012-09-18 14:45:01     this card has not been cancelled? and no calendar in to reorder on the 15 Oct??



2012-09-18 14:40:39     Active on Entertainment Extra with Sports and Movies. Pdd 3rd of every month. Payment method: Credit Card Card type: VISA Card number: ************0429 Expiry date: 12/2013



2012-09-14 11:31:18     507 942 688 - reorder card and add dummy cc as cust wanted to cancel Mon, 15 October, 08:00 ? 09:00



2012-02-01 16:07:29     OFFER COMPLETE



2011-11-03 14:59:38     NOV OFFER TAKEN REC 2269 CC 0429



2011-10-12 11:07:53     Sent email to SIF to explain the host and offers to client in response to email received



2011-10-04 17:57:24     HOST FEE PAID REC 1387 C/C 0429



2011-10-04 17:57:01     OFFER JUNE TO OCT PAID REC 1386 C/C 0429 TOTAL £73.81 ADDED TO OFFERS 4



2011-08-05 12:11:27     Billing Period Charges Discounts Sky World 03/06/11 - 02/07/11 £52.00 Viewing Subscription Discounted 03/06/11 - 02/07/11 £13.00 CR Sky World 13/05/11 - 02/06/11 £35.23 Viewing Subscription Discounted 13/05/11 - 02/06/11 £8.81 CR Credit for Cancellation of Sky World 13/05/11 - 02/06/11 £35.23 CR Sky TV total: £30.19 Sky World 03/07/11 - 02/08/11 £52.00 Viewing Subscription Discounted 03/07/11 - 02/08/11 £13.00 CR Sky TV total: £39.00 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 03/07/11 - 03/07/11 £0.50 Additional Charges total: £0.50 Payment due on 03/07/11 £39.50 Billing Period Charges Discounts Sky World 03/08/11 - 02/09/11 £52.00 Viewing Subscription Discounted 03/08/11 - 02/09/11 £13.00 CR Sky TV total: £39.00 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 03/08/11 - 03/08/11 £0.50 Additional Charges total: £0.50 Payment due on 03/08/11 £39.50



2011-01-19 11:04:05     Added new cc details to acc. (960429) Changing your due date will mean that your next payment will be £103.98 . Your new payment date will take effect from next billing cycle, estimated at £52.00 .



2010-09-30 16:43:59     Host fee taken rec 0821 (960429)



2010-04-23 12:17:01     paid osb £49 by c.c 96 0429 added same



2010-04-20 13:46:20     osb £49 c.c declined



2009-12-07 14:02:19     MY SKY Username frank.hook Password cotton12 Email frank.hook@post.alderney.ws Date of birth 12/07/1966 Security question Mother's maiden name? Answer to security question cotton



2009-12-07 13:59:23     Title Mr First name frank Surname hook Subscription details Visit Billing Centre to see your Sky subscription details. Edit your address details here. Contact email Confirm email Mobile prefix +44 +353 Username FRANK.HOOK Reset password Date of birth 12/07/1966 Security question Please select a questionThe first school you attended?Favourite music band or singer?Mother's maiden name?Favourite sports team or player? Answer to security question



2009-12-01 09:38:39     HOST FEE PAID £100 7150



2009-10-20 11:53:37     507 942 688 P4 CARD ARRIVED



2009-01-28 12:27:28     UPGRADED TO SKY WORLD



2009-01-26 16:35:06     RE-UPGRADED TO SPORT/VAR/KNOW



2009-01-21 16:48:42     SIGNALS RESENT & ADDED C/C ENDING 960429



2009-01-21 16:12:58     * * HOST FEE BEEN PAID RECEIPT 3639 * *



2009-01-19 13:21:28     DOWNGRADED FROM SPORTS/VAR/KNOW TO KIDS/MUSIC



2009-01-19 13:19:31     DOWNGRADED FROM SPORTS/VAR/KNOW



2007-08-13 16:05:32     booked setanta online with cust CC (8813)



2006-09-09 11:57:39     Cust CC declined £60 prem+ payment (8813)



2006-09-09 10:21:02     Cust. C/C declined (ending 8813)



2006-09-05 11:44:00     Switched on, repaired, added custs c/c to acc (ending 8813).



2006-07-20 14:14:21     CARD OUT TO CV SPAIN TO BE ACTIVATED AWAIT PAYMENT