Transactions

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Contract Number 240007412929
Card Number 722 256 450
MultiRoom Number
First NameMRS TINA
Last NameCORNWALL
Address2 LITE VIEW
AddressPARKSMEAD THE CHASE
AddressWICKFORD
Town / CityESSEX
PostcodeSS12 9EX
Telephone01268615142
Maiden NameNeville
Sky PasswordDIXON
Date of Birth1982-06-10 00:00:00
e-Mailt.cornwall@post.alderney.ws
Sky Card Number722 256 450
Prev Sky Card Number722 256 443
Host Fee Paid2015-10-08 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-07-19 09:03:14
Modification Date2019-11-26 17:41:43
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username259782712
MySky Passwordneville1
Contract StatusViewing Abroad



2019-11-26 17:40:38     THIS ACCOUNT IS VA WE HAVE RECEIVED AN EMAIL FROM SKY THIS ACCOUNT HAS ALREADY BEEN OFF SINCE JANUARY 2019



2019-07-09 03:15:28     HOST WAS DUE 01-07-2019



2019-01-16 10:32:15     Dummy DD added Payment method: Direct Debit Account holders name: MR J Cornwall Account number: ****9728 Sort code: ****99



2019-01-13 15:05:24     THIS ACCOUNT HAS ONLY BEEN PAID TILL NOVEMBER 2018 THIS HAS BEEN MISSED AND CUSTOMER HAS HAD VIEWING FOR DECEMBER AND JANUARY WITH NO PAYMENT MADE BY THEM I HAVE MESSAGED JAMES FOR AN ANSWER ASAP



2018-12-27 14:33:56     27/12/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007412929, MANDATE NO 0793 £43.00



2018-11-26 20:25:44     26/11/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007412929, MANDATE NO 0793 £43.00



2018-10-28 19:14:11     25/10/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007412929, MANDATE NO 0793 £43.00



2018-09-25 10:28:26     25/09/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007412929, MANDATE NO 0793 £43.00



2018-08-28 07:01:59     28/08/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007412929, MANDATE NO 0793 £43.00



2018-07-11 16:15:55     11/07/18 CARD PAYMENT TO SKY SUBSCRIPTION,84.96 GBP ON 05-07-2018 _ 84.96



2018-07-05 14:34:55     THIS CUSTOMER HAS PAID £84.80 PER MONTH FOR 6 MONTHS JUNE TO NOVEMBER 2018



2018-07-05 14:34:02     BILLING AND OFFER INFO 25TH JULY £81.66 25TH AUGUST £43.00 AND THERAFTER SANTANDER ADDED Payment method: Direct Debit Account holders name: MR J Cornwall Account number: ****6038 Sort code: ****28



2018-07-05 14:31:48     PAID OB WITH SANTANDER AND ADDED SAME Payment received 05 Jul -£84.96



2018-07-05 11:30:48     Offer - £43 pm for 12 months. Paid OB £84.96 with Santander c/c **** 3455 & added d/d **** 6038. Full pack HD. A one-off £10 admin fee applies next month. Repaired to 4F31EA 04818047704 734741057. Calendar made.



2018-06-30 10:20:09     Transaction ID: 7LC18755UM079001K You received a £6,920.97 GBP payment INVOICE INFO Invoice no.: 0852 Invoice Date: 14 Jun 2018 782 266 944 Reinstate account June 2018 to November 2018 subscription, host, balance and admin 1 £881.22 720 623 123 Reinstate account June 2018 to November 2018 subscription, host, balance and admin 1 £837.54 722 615 200 Reinstate account June 2018 to November 2018 subscription, host, balance and admin 1 £851.15 783 618 861 Reinstate account June 2018 to November 2018 subscription, host, balance and admin 1 £817.80 722 256 450 Reinstate account June 2018 to November 2018 subscription, host, balance and admin 1 £892.51 722 615 382 Reinstate account June 2018 to November 2018 subscription, host, balance and admin 1 £903.65 722 615 010​ Reinstate account June 2018 to November 2018 subscription, host, balance and admin 1 £874.18 722 256 922 Reinstate account June 2018 to November 2018 subscription, host, balance and admin 1 £862.92 £862.92 Subtotal £6,920.97 Total £6,920.97 Amount paid -£6,920.97 Amount due £0.00 GBP



2018-06-06 22:31:59     OB ON ACCOUNT TOTAL DUE £84.96 Payment due by 25 May JAMES MESSAGED TO REINSTATE THIS ACCOUNT FULL HD FOR 6 MONTHS FULL PACK HD FOR 6 MONTHS £84.80 PER MONTH SUB COST FOR 6 MONTHS £508.80 OB £84.96 ADMIN £30 HOST £120.00 TOTAL £743.76



2017-08-10 10:19:44     Added dummy DD to account. 08 71 99 34429728 Host fee due date was 03-05-2018



2017-07-14 08:29:58     James Kimberley doesn't want to renew this card after the August sub so have set a reminder to add dummy DD to the account on 05/08/2017



2017-07-05 15:35:39     05/07/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007412929, MANDATE NO 0793 £38.75



2017-06-07 02:43:05     06/06/2017 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240007412929, MANDATE NO 0793 £62.50



2017-05-16 16:32:52     Paid OSB of £64.56 with Santander CC(3455) and added Santander DD for future payment. 09 01 28 08806038 Reinstated account on Full + HD with 50% off for 12 months.



2017-05-15 22:57:44     JAMES HAS PAID FOR 4 MONTHS IN ADVANCE MAY,JUNE JULY AND AUG 2017 I WILL DO A CALANDER TO MESSAGE HIM MID JULY TO SEE IF HE WANTS TO CONTINUE HE HAS PAID £80.80 EACH MONTH



2017-05-15 22:57:26     ky rivera solutions limited just paid for your invoice 0675 MYSKY IS DOWN AND SKY IS CLOSED I AM UNABLE TO REINSTATE THIS ACCOUNT PAY OB WITH SANTANDER AND ADD SAME UPGRADE TO FULL PACK WITH HD TRY FOR NEW OFFER I HAVE DONE ADMIN RE INCOMING PAYMENTS AND UPDATES HOST FOLDER



2017-05-09 00:03:24     JAMES MESSAGED WANTING AN INVOICE FOR 6 MONTHS UPFRONT FOR FULL PACK HD 722 256 450 I HAVE DONE A PAYPAL INVOICE Sports , Movies HD for 6 months to include outstanding balance of £64.56 AND £50 ADMIN PLUS £120 HOST FEE £719.36 HE HAS CHANGED HIS MIND AND WANTED INVOICE CHANGED FOR 4 MONTHS I HAVE SEND UPDATED INVOICE NEW TOTAL DUE £557.70



2017-04-26 13:58:51     OB AT SKY AS CC HAS EXPIRED JAMES HAS BEEN ASKED FOR NEW CC Total due 4 May £64.56 DO NOT REACTIVATE WITHOUT TAKING HOST FEE



2016-10-25 10:55:23     Downgraded to the Original Bundle as requested by James Kimberley



2016-09-05 09:53:49     Resent signals. 4F31EA 04818047704



2016-05-06 22:26:10     UPCOMING SUBS 04 June £138.07 04 July £80.30 04 August £80.30



2016-05-06 22:25:17     NO OFFER ON ACCOUNT



2016-05-06 22:23:44     PIN SET AT 6450



2016-05-03 12:43:32     Activated card on Full + HD for James Kimberley. 4F31EA 04818047704 4978 3739 0023 2993 02/17 584 Deposit paid. Invoice 03 May 2016 Invoice Number: 9034 To: 722 256 450 Sky Riviera skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 Sky card deposit. 80.00 80.00 Delete Edit Total £80.00 Your transaction was successful. Transaction information Transaction ID 72W88199L4501280M Date and time 03-May-2016 12:36:57 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX2993 Total £80.00 GBP



2016-04-27 13:18:13     Sending card to James Kimberley at Sky Riviera.



2016-04-22 16:15:30     Debbie must have got mixed up when adding the viewing card numbers to this account, which is why it shows up for the account linked to 722 256 443 despite having nothing to do with that account. The correct viewing card number for this Satclick account, linked to Sky account 240007412929, is 722 256 450



2016-04-18 13:35:39     Card in office.



2016-04-14 17:07:38     added dummy dd You've successfully changed your payment method



2016-04-14 14:14:18     Card arrived at Terrys' dummy c/c to be added



2016-04-12 14:01:28     reinstated sky account on original no offer reordered card still to add dummy dd



2016-01-14 16:38:34     Tried to cancel BT Sports with 31 days notice as Gareth Jones is replacing these cards with others that we're sending out but it's stuck in contract until August 2016 so I've added dummy DD details to the account. 08 71 99, 34429728 Haven't changed the host fee due date yet as not sure when he plans on activating the new cards.



2016-01-05 12:07:07     31/12/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15334644-000005, MANDATE NO 0313 £23.99



2015-11-30 11:18:01     30/11/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15334644-000004, MANDATE NO 0313 £23.99



2015-10-29 10:51:22     29/10/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15334644-000003, MANDATE NO 0313 £23.99



2015-10-09 15:26:30     Invoice number 0278 PAID Card 508 139 755 HOST FEE £120.00 BT Sports HD one year on card 508 139 755 £356.00



2015-09-29 10:43:46     29/09/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15334644-000002, MANDATE NO 0313 £23.99



2015-09-04 10:06:36     01/09/2015 DIRECT DEBIT PAYMENT TO BT GROUP PLC REF GB15334644-000001, MANDATE NO 0313 £20.25



2015-08-24 12:04:44     24/08/2015 CARD PAYMENT TO BT SALES 2.,15.00 GBP ON 19-08-2015 £15.00



2015-08-19 14:36:23     cancelled acc with immediate effect



2015-08-19 11:33:44     4F3134 04832594781 508 139 755 8346D531D Had to reinstate the Sky account to get the BT Sports working as they wouldn't pair the box without doing this. They gave 60% off. Shame though as Gareth Jones doesn't need Sky on it. Needs a female to cancel the Sky account. Dummy DD : 08 71 99, 34429728



2015-08-19 09:58:19     CB asked to add BT Sports for a Gareth Jones order that he's delivering today. Paid £15 activation fee. Order date 19/08/2015 Order number BTCZZA003002362087 t.cornwall@post.alderney.ws neville1 Account number : GB15334644



2015-07-17 23:36:13     THIS CARD IS CANCELLED CAN BE REACTIVATED SENT TO SPAIN WITH CB 20/07/2015



2015-03-20 17:02:51     DEPOSIT REFUNDED Sky HD Solutions Ltd, you have sent £65.25 GBP to shaun hodgson.



2015-03-20 12:39:23     Have emailed client to ask if they have a Paypal acc or UK bank account as deposit was taken in 2013 and we can not refund it. Awaiting to here back



2015-02-24 11:16:05     Card is now in office, deposit to be refunded



2014-12-30 11:09:28     emailed end user to confirm account had been cancelled and if he could return the card



2014-12-30 10:58:20     CANCELLED ACCOUNT 31 days notice



2014-12-30 09:38:57     This account was cancelled at request of customer he is returning the card to us email him to remind him to send the card Wed, 28 January 2015,



2014-12-30 09:31:13     Customer wants to cancel card Mr Hodgson 004917649431139 shaunhodgson@alice.de will return card to us when it expires once we receive card back refund deposit Just cancel account don't change payment details or reorder send client an email when done



2014-08-01 09:43:43     Your transaction was successful. Transaction information Transaction ID 8NY81964PS328172L . Date and time 01-Aug-2014 09:36:29 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX6009 . Total £120.00 GBP



2014-07-18 13:21:46     CC Details 4659 0123 4727 6009 02/2015 443



2014-07-18 13:20:58     Invoice 18 Jul 2014 Invoice Number: 6163 To: 508 139 755 SIF skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-06-05 11:17:32     Repaired card and box 4E3006 0170636755



2014-06-04 15:43:13     Repaired card and box 4E3006 0170636755 Cust called to say he is getting no viewing need to repair card to box. Shaun 004917649431139



2013-12-04 14:48:24     submitted box details to sky Thank You: We've got your details. IMPORTANT: We have identified that you have an old Sky+HD box. Service to these boxes is changing over the next few weeks. We need to replace your box to avoid you losing any paid for Sky Services. To check that you are entitled to a new Sky+HD box at NO EXTRA CHARGE, please click here or call 08448 245460 to arrange delivery of your new box. If you have any other Sky boxes, please tell us about these below.



2013-08-05 23:00:12     HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 3FY84054MJ3220132 Date and time 05-Aug-2013 22:55:55 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6009 Total £120.00 GBP



2013-07-21 22:23:08     Invoice 21 Jul 2013 Invoice Number: 3790 To: 508 139 755 sif skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2013-07-21 22:20:38     Your transaction was successful. Transaction information Transaction ID 8JP630104X534530X Date and time 21-Jul-2013 22:02:26 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX6009 Total £65.25 GBP



2013-07-21 22:19:31     4659 0123 4727 6009, Exp. 02/2015 Last 3 digits on back 443



2013-07-21 22:18:43     Invoice 21 Jul 2013 Invoice Number: 3789 To: 508 139 755 sif skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky card deposit 65.25 65.25 Delete Edit Total £65.25



2013-06-27 11:39:29     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************6009 Expiry date: 02/2015



2013-06-27 11:38:21     Entertainment Extra with Sports and Movies HD 04 Jul - 03 Aug £64.75 Sky TV total: £64.75 Additional Charges £0.50 Payment due on 04 Jul £65.25



2012-08-01 15:48:16     Your transaction was successful. Transaction information Transaction ID 39L618860L481234T . Date and time 01-Aug-2012 15:43:33 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX6009 . Total £120.00 GBP



2012-07-25 14:08:26     Invoice 25 Jul 2012 Invoice Number: 2002 To: 508 139 755 sif skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 508 139 755 120.00 120.00 Delete Edit Total £120.00



2012-01-30 10:38:14     Payment Method: Credit card Card Type: Visa Card Holder's Name: t cornwall Card Number: ************6009 Expiry Date: 02/2015 Payment Due Date: 4th of each month



2011-12-18 11:49:06     Chat InformationWelcome to Sky Live Chat Service. A Sky Advisor will be with you shortly. Chat InformationYou are now connected with Sagar. Sagar: Hello, you're chatting with Sagar, a Sky advisor, may I take your name please? You: Tina Cornwall Sagar: Hi Tina, what brings you to our web site today? You: I am getting a 'call to upgrade' message on screen Sagar: I'm so sorry to hear that. However, let me check and help you with that. Sagar: Can I ask what type of box you have i.e. Standard, Sky+ or Sky+HD? You: HD You: Sky+HD Sagar: Are all channels affected or just some? You: All the pay channels Sagar: Just to confirm, you are getting this message when you are just viewing them right? You: yes Sagar: Thank you for all the information. Sagar: Let me check with your account and help you with that. You: ok Sagar: To access your account details, I will need to go through some security questions with you. Is that ok? You: yes Sagar: Please confirm the home address including postcode. You: 2 LITE VIEW SS12 9EX Sagar: Please also confirm first and last character from the password set up on the Sky account. Please do not supply your password in full. Please also confirm the e-mail address for the account. You: D N coaessex@gmail.com Sagar: Excellent! Sagar: Thank you for your patience. Sagar: I see that one of my have sent the signals. However, I'm going to send a more strong signals to your box. For this please make sure that box is on standby and the viewing card is in the correct slot. You: yes it is Sagar: Can you please give me your viewing card number for this? You: 508 139 755 Sagar: Thank you. Sagar: I have sent the signals from my end, it will take 10 to 24 hours for that to reach you. You: ok thanks Sagar: However, in some cases you will get that instantaneously. Please go ahead and check for that. Sagar: Is there anything else I can help you with today? You: Sorry I had to leave the house during this conversation so I will check later thanks Sagar: No problem.



2011-12-16 10:30:54     paid osb of £62.75 paid to sky using card details provided on email. Channels should be on now



2011-11-27 10:21:49     OFFERS 4 UPDATED



2011-11-27 10:21:08     REMAINING OFFER TAKEN REC 2793 C/C 9621 OFFER NOW COMPLETE



2011-11-22 14:54:32     CC on sky (259621) Exp 11/11 Pdd 4th May - June 20.13 June - July 26 July - Aug 26 Aug - Sep 26 Sep - Oct 26 Oct - Nov 26 Nov - Dec 6.07 Total due 182.20 already taken 98.13 Outstanding 84.07



2011-10-24 22:03:36     Sky TV £36.25 Billing Period Charges Discounts Sky+ Subscription 04/09/11 - 03/10/11 £0.00 Sky World HD 04/09/11 - 03/10/11 £62.25 Viewing Subscription Discounted 04/09/11 - 03/10/11 £26.00 CR Sky TV total: £36.25 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 04/09/11 - 04/09/11 £0.50 Additional Charges total: £0.50 Payment due on 04/09/11 £36.75 Payment Received 01/09/11 £36.75CR Account balance £0.00 offers due aug-oct



2011-08-02 23:35:18     HOST FEE PAID REC 4506 C/C 9621



2011-07-27 21:07:54     3rd offer paid today £26.00 rec 4179 c/c 9621



2011-07-04 17:17:52     July offer taken rec 3411 (9621) £26



2011-06-03 15:42:38     sky world cc (9621) exp 11.11 pdd 1st offer taken rec 2666 (259621)



2010-08-16 10:21:12     replacement 508 139 755 sent it to sif 20.10.09



2010-08-05 15:34:54     HOST FEE TAKEN REC 409 (259621) NO CVC CODE



2009-10-31 10:27:02     Taken Host fee £100 6709



2009-10-20 11:29:02     P4 CARD ARRIVED 508 139 755



2009-01-14 14:09:11     paid osb £57 added c.c details (259621) reactivated viewing on full sky world mix!



2008-12-02 12:08:18     * * HOST FEE BEEN PAID 01.12.08 RECEIPT 3242 * *



2008-12-02 09:50:16     Your monthly payment method has been changed. We'll send you a confirmation email shortly. Please print this receipt if you require a record of this transaction. Payment Method: Credit Card Card Type: VISA Card Holder's Name mrs t cornwall Card Number: ************9621 Expiry Date: 11/11 Payment Due Date: 4th of each month Date and Time: 02 December 2008, 09:49 added cust c.c details my sky 259782712 neville1



2007-10-08 13:15:41     paid osb £118.84 with cust CC, added cust CC details (4993)



2007-10-08 13:11:45     my sky code 1



2007-10-04 14:42:30     OSB £118.84



2007-08-27 10:19:59     Activated Sky+ recording



2007-08-20 15:14:14     £10 Admin Taken Paired card to HD box, added cust CC details



2007-08-20 15:10:35     replaces card no 279 453 658



2007-02-28 16:03:25     Upgraded to the sky world pack



2006-08-29 16:07:41     CUST C/C SET UP ON ACCOUNT (0513).



2006-08-29 12:07:48     CARD PAIRED.



2006-07-20 14:13:11     CARD OUT TO CV SPAIN TO BE ACTIVATED AWAIT PAYMENT