Transactions

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Contract Number 240006859005
Card Number 571 611 961
MultiRoom Number
First NameMRS Mary
Last NameBANCROFT
Address5 SEA GROVE
AddressPARKSMEAD
AddressTHE CHASE
Town / CityWICKFORD
PostcodeSS12 9EX
Telephone01268550489
Maiden NameGRIFFITHS
Sky Passwordsunshine
Date of Birth1967-01-28 00:00:00
e-Mailmbrancfroft@post.alderney.ws
Sky Card Number571 611 961
Prev Sky Card Number506 621 150
Host Fee Paid2013-05-07 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-06-10 21:06:04
Modification Date2014-05-08 14:43:49
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Username257989681
MySky Passwordgriffiths12
Contract StatusOutstanding Balance



2014-05-08 14:43:36     Emailed Eddie Moon There is an Outstanding balance on this account. Please advise CC details before the viewing is switched off. IF CUST COMES BACK HOST FEE WAS DUE 17/07/2014



2014-05-01 11:48:28     You have a payment due on the 16 Apr for a total of £27.50



2014-01-13 16:38:30     Check your information Some of your information may be missing or incomplete. Please check the following items: ?15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2013-11-18 16:49:47     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2013-11-18 16:46:49     5402 0512 7138 4014 12/14 653



2013-11-18 16:45:19     Invoice 18 Nov 2013 Invoice Number: 4585 To: 571 611 961 STL skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 SKY CARD DEPOSIT 27.00 27.00 Delete Edit Total £27.00



2013-07-02 11:16:40     paid ob with cc 4014 and added same



2013-06-27 10:56:23     Billing Period Charges Entertainment Extra 16 May - 15 Jun £26.50 Yours at no extra cost Sky TV total: £26.50 Additional Charges Show£0.50 Payment due on 16 May £27.00 Credit Card Declined 17 May £27.00 Payment Received 16 May - £27.00 Account balance £27.00



2013-06-27 10:55:59     OSB £27.00



2013-05-07 11:55:07     Your transaction was successful. Transaction information Transaction ID 01088026016783151 . Date and time 07-May-2013 11:41:11 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX4014 . Total £100.00 GBP



2013-05-01 14:03:06     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2013-04-30 15:12:22     Invoice 30 Apr 2013 Invoice Number: 3083 To: 571 611 961 STL skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-04-30 15:10:26     Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************4014 Expiry date: 12/2014



2012-09-04 13:06:45     Paid off OSB £31.72 on acc with cust cc and added details to account (384014)



2012-07-17 09:35:30     paired card to box, changed payment method and added ent extra



2012-07-17 09:17:26     Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************6023 Expiry date: 02/2014



2012-07-17 09:12:49     Morning Could you please activate this card on entertainment plus!! Sysf26.80 0333963918 4f31a2 5402 0510 0915 6023 02/14 cvc 728 K.MASHA75@YAHOO.COM



2012-07-09 08:28:32     Card given to Eddie



2012-07-08 21:30:12     New card taken to Spain by CB to resell Board to cancel down meantime



2012-07-06 13:20:11     SKY ENT + HD Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV Hide details £30.25 Billing Period Charges Discounts Sky+ Subscription 16/07/12 - 15/08/12 FREE Entertainment HD 16/07/12 - 15/08/12 £30.25 Sky TV total: £30.25 Additional Charges Hide details £0.50 Billing Period Charges Discounts Credit Card Admin Charge 16/07/12 - 16/07/12 £0.50 Additional Charges total: £0.50 Payment due on 16/07/12 £30.75 Your current payment details Payment method: Credit Card Card type: VISA Card number: ************2213 Expiry date: 02/2014



2012-07-06 13:16:38     NEW CARD ARRIVED AT TERRY'S: 571 611 961 PREVIOUS CARD: 506 621 150 PREVIOUS CARD: 257 989 681



2012-07-04 11:02:26     reordered card as we don't know who has this card



2012-07-03 10:58:54     Hello, Please advise of what we should do with this card? Thank you Charlotte



2012-06-18 14:03:55     awaiting payment details



2012-06-14 14:39:51     Hi, I have no emailed to cancel this account. Just one we sent to you in April to ask for host and you replied saying you had emailed customer? Than taken payment from your cc machine? Whats to happen with this account? Host fee over due. Account still active. Regards, Leanne



2012-06-11 11:10:36     email saying customer requested this account cancelled no emails saying they wanted to cancel? an email saying they had taken host from there cc how did we wish to get it?



2012-06-08 12:34:33     INVOICE FOR HOST Invoice 08 Jun 2012 Invoice Number: 1813 To: 506 621 150 DHS sound and vision skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 506 621 150 100.00 100.00 Delete Edit Total £100.00



2012-06-08 12:32:11     Hi, Annual host fee is due on this card , please can you provide c/c details for payment. Thank you, Regards, Carol



2012-06-08 12:12:06     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************2213 Expiry date: 02/2014



2012-05-03 15:41:39     downgraded to min package with hd due to non payment of host



2012-05-03 15:38:04     ignore note below mbancroft@post.alderney.ws



2012-05-03 15:36:40     mbrancfroft@post.alderney.ws



2012-04-21 12:27:39     Hello, a host fee is overdue on this card. Please supply end user details so we can send an invoice to the client or we can send the invoice to you and you can pass it onto the client? Please advise. Regards, Charlotte



2012-04-21 11:59:31     changed pin to 1991 to prompt response for host



2012-03-30 10:35:55     email ignored so added to downgrade and cancel spreadsheet



2012-03-10 11:35:38     Hello, a host fee is due on this card. As we have a new payment system we need end user details to send an invoice to them. You can either supply client details or we can send the invoice to you and you can pass it onto the client? Please advise. Regards, Charlotte



2011-10-15 22:52:30     Statement date: 02/10/11 Understanding your bill This bill is affected by changes to your account Offer(s) ending 06/05/11 - 05/11/11: Your Viewing Subscription Discounted To understand how the total of your bill has been calculated it helps to look carefully at the range of dates each charge and credit applies to. Sky+ HD Pack Good news. From 1 September 2011, a single HD fee of £10.25 will now cover your whole home. This means that any Sky+ HD box with a multiroom subscription will now show stunning HD. If you currently pay more than one HD fee then this will automatically reduce, saving you at least £120 each year. Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £44.63 Billing Period Charges Discounts Sky+ Subscription 16/10/11 - 15/11/11 £0.00 Sky World HD 16/10/11 - 15/11/11 £62.25 Viewing Subscription Discounted 16/10/11 - 05/11/11 £17.62 CR Sky TV total: £44.63 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 16/10/11 - 16/10/11 £0.50 Additional Charges total: £0.50 Payment due on 16/10/11 £45.13 Payment Received 13/10/11 £45.13CR Account balance £0.00



2011-10-13 09:58:20     email received saying card is not authorized. email to board for Carol to have a look



2011-10-13 00:20:18     Hi Tim, There has been a mix up with payments for this card and card 503 299 331, i have refunded your customer Andrea for wrongful payments of £133.01 , her c/c 0832 has been used to pay a shortfall in payments to sky for card 506 621 150 , sky have been experiencing problems with some accounts and have collected the wrong monthly payments leaving a shortfall , we have paid sky the difference when this has happened to prevent any interruption with viewing and some how Andrea c/c has been used to pay both balances. All records are now updated and refund done. £158.08 remains outstanding for card 506 621 150 , c/c at sky is 2213 , can you contact your customer and explain about this shortfall and balance on account and provide c/c details to clear this balance. Apologies for this error, Many thanks, Regards, Carol



2011-10-13 00:05:25     ALL OFFERS ON THIS ACCOUNT HAVE BEEN PAID WITH ANOTHER CLIENTS C/C , THIS HAS BEEN REFUNDED £133.01 REC 1713 C/C 0832 WILL EMAIL CORRECT CUSTOMER FOR C/C TO PAY OFFERS



2011-10-13 00:04:00     Hi, I apologise for this late reply , Chris has tried to call you several times this evening and not managed to get you. From what i can see your c/c has been attached to 2 different sky cards, this has unfortunately happened as a previous email from DHS has your c/c details but it refers to your sky card and further down the email thread it changed to a different sky card and a member of our staff has mistakenly thought it was the same c/c for both sky cards, the good thing is that at last this has been identified. I am really sorry for all the anxiety this has caused you. Your monthly bill to sky is £62.75 paid on the 8th month , due to this admin error the wrong amount has been collected by sky and your payments have been short. In June you paid £26.68 and we paid on your behalf £36.07, this was paid together with the July shortfall of £26.00, the £62.07 on your statement , in August , September and October we also paid £26.00 for you as the payments were again short. In total your payments to sky have been short by £140.07 and you have paid Satclick/Kanel £140.07. On 02/09/2011 £100.00 annual host fee was charged to your card, this is an automated service that gets paid every year. All payments on this account are all correct and up to date and hopefully sky will have payment problem resolved as soon as possible.This has happened with many accounts and has been a real headache for us. Your c/c has also been used to pay a second card. 22/06/2011 for £26.00 , 17/07/2011 for £86.07 and then again 17/09/2011 for £26.00 , total £133.01, i have refunded this back onto your c/c ending 0832 and changed all records to make sure this does not happen again. I hope you will accept our sincere apologies. Regards, Carol



2011-09-20 20:13:32     THIS CUSTOMER WANTS A BREAKDOWN OF ALL MONEY TAKEN DISCOUNT INFO; APRIL 2011 £39.84 SHORT , MAY 2011 £14.24 SHORT ,JUNE, JULY , AUG SEP £26.00 MONTH , TOTAL IS £158.08 CUSTOMER HAS PAID 22/06 £20.94 , 17/07 £89.07 , 17/09 £26.00 , TOTAL £133.07



2011-09-17 15:22:12     sept offer taken rec 1019 cc 0832



2011-07-20 00:28:06     £26.00 I WILL RECORD AS AUG PAYMENT AND IF CLIENT DOES NOT COMPLAIN I WILL USE REMAINING FOR AUG PAYMENT



2011-07-20 00:25:56     CHRIS HAS TAKEN A PAYMENT FOR THIS OFFER WHICH IS TOO MUCH £86.97 REC3833 C/C 0832 TOTAL TO TAKE SHOULD HAVE BEEN £60.67 MINUS £20.94 THAT LEANNE HAD ALREADY TAKEN -- £39.73 £46.94 NEEDS TO BE REFUNDED



2011-07-17 01:49:14     Current Payment Details Your Current Payment Details are as follows: Payment Method: Credit Card Card Type: VISA Card Number: ************2213 Expiry Date: 02/14 Payment Due Date: 16th of each month Update Payment Details



2011-07-17 01:47:43     Sky TVClose Sky+HD Pack 16/07/11 - 15/08/11 £10.25 Sky World 16/07/11 - 15/08/11 £52.00 Viewing Subscription Discounted 16/07/11 - 15/08/11 £26.00 CR Sky+ Subscription 16/07/11 - 15/08/11 £0.00 Subtotal: £36.25



2011-07-17 01:46:47     Sky World 16/06/11 - 15/07/11 £52.00 Viewing Subscription Discounted 16/06/11 - 15/07/11 £26.00 CR Sky+ Subscription 16/06/11 - 15/07/11 £0.00 Sky+HD Pack 16/06/11 - 15/07/11 £10.25 Subtotal: £36.25



2011-07-17 01:45:32     Sky World (New) 16/05/11 - 15/06/11 £52.00 Viewing Subscription Discounted (New) 16/05/11 - 15/06/11 £26.00 CR Sky World 16/05/11 - 15/06/11 £52.00 Credit for Cancellation of Sky World (New) 16/05/11 - 15/06/11 £52.00 CR Sky+HD Pack 16/05/11 - 15/06/11 £10.25 Sky+ Subscription 16/05/11 - 15/06/11 £0.00 Sky World (New) 06/05/11 - 15/05/11 £17.33 Viewing Subscription Discounted (New) 06/05/11 - 15/05/11 £8.67 CR Credit for Cancellation of 1 Pack 18/04/11 - 15/05/11 £18.20 CR Sky World 18/04/11 - 15/05/11 £48.53 Credit for Cancellation of Sky World (New) 06/05/11 - 15/05/11 £17.33 CR Subtotal: £57.91



2011-06-23 09:47:18     Offer taken rec 3120 (640832)



2011-05-24 13:45:28     Sky world, CC (2213) Pdd 16th of each month



2011-04-20 09:20:41     resent signals for skyworld with hd



2011-04-18 11:13:01     Upgraded to Sky world pack



2011-04-18 11:09:36     Host fee taken rec 2130 (722010)



2011-03-09 16:39:47     downgraded from sky world to music



2011-03-09 12:20:29     Please DOWNGRADED this card for CC details. lb



2011-03-01 17:55:33     Emailed STL to get CC details for host fee



2011-02-28 11:14:42     MY SKY Username 257989681 Reset password griffiths12 Email coaessex@gmail.com Date of birth 28/01/1967 Security question Mother's maiden name?Answer to security question griffiths Active on sky world with HD, CC details on acc (2213) Pdd 16th of every month



2010-06-23 12:48:34     ** host fee £100 taken rec 9133 (542122) **



2009-10-16 11:32:57     FORCED SIGNAL RESENT



2009-10-15 16:58:54     RESENT SIGNALS



2009-10-15 16:50:42     FORCED SIGNAL SENT



2009-10-13 16:28:15     * * HOST FEE WAS TAKEN ON THE CARD 268 722 352 THIS CARD THEN REPLACED THAT CARD AS IT WENT OFF DUE TO VIEWING ABROAD. £75 PAID 07/05/2009 REEIPT 4626 * *



2009-10-13 14:46:37     paired card to hd box ver - 4e3006 ser - 0115296357 added cc details (542122) on skyworld pin no - 1150



2009-10-03 09:55:01     P4 card arrived 506 621 150



2007-06-26 17:30:50     MAX ASIA REF: 114517



2007-06-26 17:28:56     £11.03 OSB MAX ASIA PAID WITH CUST C/C (9483), CUST C/C SET UP ON MAX ASIA FOR MONTHLY PAYMENTS, VIEWING BACK ON.



2007-06-26 15:39:30     £46 OSB PAID WITH CUST C/C, CUST C/C SET UP (9483), ACC ACTIVE.



2007-06-26 12:38:02     mysky code1 awaiting payment details from Stuart Taylor to pay osb of £46



2007-06-15 13:22:44     osb of £46 on acc resending signals



2007-06-04 13:08:19     CHANNEL OFF BECAUSE PAYMENT ON 14/5/07 FAILED AND THEN AGAIN ON 21/5/07. NEED CC DETAILS.



2006-11-06 15:30:42     £32.97 TAKEN FOR MAX ASIA - THIS COVERS 2 MONTHS VIEWING (£9.99) AND CONNECTION CHARGE OF £12.99. HOWEVER, DUE TO MAX ASIA NOT INFORMING US OF ANY CONNECTION CHARGE, THEY HAVE REDUCED THE MONTHLY PAYMENTS TO THEIR SPECIAL RATE OF £7.99. £65.01 WAS TAKEN FOR SKY ACCOUNT IN SEPT. THIS OVERCHARGED BY £30 WHICH IS NOW CREDITED BACK TO THE ACCOUNT.



2006-09-12 14:35:20     MAX ASIA (CH 806) ADDED TO ACC WITH CUST C/C (9483). MONTHLY PAYMENTS WILL BE TAKEN OF £7.99.



2006-09-05 14:39:38     Repaired, Downgraded to Family pack.



2006-09-04 18:01:57     paired card to new box, there is still an offer on acc so no point in downgrading. added customers c/c details for monthly payments. .



2006-06-20 16:09:51     card out / await payment