Transactions

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Contract Number 240006858759
Card Number 508 394 806
MultiRoom Number
First NameMR Charles/jeni
Last NameSEYMOUR
Address5 BAR GROVE
AddressPARKSMEAD
AddressTHE CHASE
Town / CityWICKFORD
PostcodeSS12 9EX
Telephone01268558887
Maiden NameTRAVERS
Sky PasswordSKY
Date of Birth1967-09-28 00:00:00
e-Mailchris.seymour@post.alderney.ws
Sky Card Number508 394 806
Prev Sky Card Number257 935 593
Host Fee Paid2013-12-28 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-06-10 20:37:47
Modification Date2017-05-11 09:01:57
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky Usernameseymo2
MySky Passwordelephant1
Contract StatusViewing Abroad



2014-11-27 12:52:27     Replacement card given to customer for VA 555 945 328



2014-11-25 14:47:11     Personal Fraud information account is cancelled and will not be switched back



2014-11-25 14:28:43     Payment Received- £63.00 17 Nov Credit Card Declined £63.00 18 Nov



2014-11-25 09:19:57     paid osb £63 with customers cc below and made sure it was added to the account properly



2014-10-27 11:38:35     paid osb added same 4548 0398 6518 6018 Exp: 03/19 Cvv: 927



2014-10-25 14:30:00     Please change the expiry date to 03/19



2014-10-25 11:20:34     Hi, You have a balance on your account. The credit card above is the card paying sky , your previous email the expiry date is 02/19 but on the above email it is 03/19. Which is the correct date and I will call sky to get your balance paid. Carol



2014-10-25 11:17:21     CUSTOMER HAS EMAILED HAS CALL TO UPGRADE MESSAGE Total due 17 Oct £63.00 Payment Received - £63.00 17 Oct Credit Card Declined £63.00 18 Oct Account balance £63.00



2014-09-21 22:14:44     NEW CC ADDED Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************6018 Expiry date: 02/2019



2014-09-21 22:12:32     You have successfully made a payment of £63.00 OB PAID AT SKY



2014-09-21 22:12:03     Hi Carol Thank you for your email below, I have checked the card details and they are correct. I will give you a different credit card just in case: 4548 0398 6518 6018 Exp: 02/19 Cvv: 887 Please let me know if all is ok



2014-09-21 21:57:27     HI, Can you check your credit card details as when I am trying to pay the outstanding balance the card is coming up invalid. The balance on your account is £63.00 Carol



2014-09-21 21:57:09     Please charge my card for the outstanding payment as I have noticed payment has not been taken. Below are some card details. Please can these card details be updated for the payments to come out every month, for some reason my card details are not being registered: Daniela Heidi Solis Timm Card number: 4160 8172 2671 1021 Expiry: 02/2019 Security number: 366



2014-09-21 21:42:52     OB Account balance £63.00



2014-07-24 15:08:01     paid osb and added cc Set up continuous payment → 2 Success You have successfully reactivated your blocked services You can start watching Sky TV again within a few minutes although this may take up to 4 hours



2014-06-20 14:16:53     CUSTOMER NOTICED BILL HADN'T BEEN PAID SO PAID IT OFF BEFORE SHE LOST VIEWING Card no: 4160 8172 2671 1013 Epiry date: 02/17 3 digit no: 367



2014-05-08 11:04:10     Your transaction was successful. Transaction information Transaction ID 08B97153WJ655483D Date and time 08-May-2014 11:03:35 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1013 Total £58.50 GBP



2014-05-01 13:44:41     508 394 806 Customer paid OB last week take deposit thanks info in satclick Thu, 8 May



2014-05-01 13:20:42     Paid off OSB and added cust CC details on to acc 4160 8172 2671 1013 02/17 367



2014-05-01 12:57:31     Payment Received 17 Apr - £58.50 Credit Card Declined 18 Apr £58.50



2014-01-15 15:51:48     deposit declined Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2014-01-15 15:49:02     Invoice 15 Jan 2014 Invoice Number: 5012 To: 508 394 806 prosky skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky card deposit 58.50 58.50 Delete Edit Total £58.50



2014-01-15 15:45:54     Billing Period Charges Entertainment Extra with Sports HD 17 Jan - 16 Feb £58.00 Yours at no extra cost Sky TV total: £58.00 Additional Charges Show£0.50 Payment due on 17 Jan £58.50



2013-12-29 16:29:34     INVOICE NUMBER 4563 HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 98Y18836943998336 Date and time 29-Dec-2013 16:40:57 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1013 Total £100.00 GBP



2013-11-13 16:35:10     Invoice 13 Nov 2013 Invoice Number: 4563 To: 508 394 806 prosky skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-11-13 15:53:48     cc for host Card no: 4160 8172 2671 1013 Epiry date: 02/17 3 digit no: 367



2013-09-18 13:53:50     resent signals



2013-09-18 13:15:56     customer got no recording facilities, phoned sky and they advised to do a planner rebuild



2013-08-31 16:32:22     Your payment failed on the 18th of August. I have made the payment and had your service reinstated.



2012-12-19 12:04:49     Your transaction was successful. Transaction information Transaction ID 14A02848L5319044J . Date and time 19-Dec-2012 13:04:34 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX1013 . Total £100.00 GBP



2012-12-19 10:41:08     Invoice 19 Dec 2012 Invoice Number: 2639 To: 508 394 806 end user skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2012-12-18 14:44:42     Active acc on Entertainment Extra with Sports HD. Pdd 17th of every month. Payment method: Credit Card Card type: VISA Card number: ************1013 Expiry date: 02/2017



2012-11-28 16:29:31     Payment Received 15/11/12 £57.00 CR Account balance £0.00



2012-02-24 14:18:08     Paid balance using Card no: 4160 8172 2671 1013 Epiry date: 02/17 3 digit no: 367 No replacement card required



2012-02-21 14:05:49     emailed customer to confirm and ask for a address to forward he replacement card. africandaniela@hotmail.com



2012-02-21 13:59:34     VEIWING ABROAD 16/03/12: removed Entertainment Extra with Sports 16/03/12: removed Sky+HD Pack



2012-02-06 11:42:40     Dear Daniela Solis Thank you for your payment of £ 100.00 towards Invoice Number 1122



2012-02-02 16:44:11     inv 1122 paid



2012-01-31 14:07:00     Invoice Number: 1122 for host fee



2012-01-31 09:19:25     Added the HD channels again



2012-01-30 12:15:02     Sreejith: Hello, you're chatting with Sreejith, a Sky advisor, may I take your name please? You: Hi im Charles Sreejith: Hi Charles,Good Morning. You: morning Sreejith: What brings you to our web site today? You: i am not getting my hd channels and my recording is not working? Sreejith: I'm sorry to hear that, I'll do everything possible to sort this out for you. Sreejith: Does an error message appear on the screen when you try to view a channel/use this feature? You: I get a message saying its unavailable Sreejith: May I know if you have tried any procedure. You: i was told to turn my box off leave off for 2 mins then turn it back on. but im still getting nothing Sreejith: Can we try another procedure. You: im not in the house i just have my information at work. i have left the box on. Is there any thing u can do with me not being in the house? Sreejith: I can send you a link so that you can try the the procedure later. You: ok. so is my package all set up correctly for the hd channela and the recording? Sreejith: I'll double check this. Sreejith: To access the account details, I will need to go through some security questions with you. Is that ok? Sreejith: Please confirm the full name/surname for the account along with the home address including postcode. You: 5 BAR GROVE, SS12 9EX Sreejith: Thank you. Sreejith: I'm sorry I was not able to access your account with he help of post code. Sreejith: May I know your Sky account number or the viewing card number please? You: 508 394 806 Sreejith: Thank you. Sreejith: Please also confirm the first 2 characters> from the password set up on the Sky account. Please do not supply your password in full. Please also confirm the e-mail address for the account. You: sk Sreejith: Thank you. Sreejith: I am accessing your account, one moment please. Sreejith: I'm so sorry it's taking a minute more. You: ok Sreejith: Thank you for your patience. Sreejith: That's all done for you I have send the signal from our end as well. Sreejith: I'm sure it should work. Sreejith: Can I send the link or is it ok? Sreejith: Please click here to perform planner rebuild for the box. Sreejith: Is there anything else I can help you with today? Sreejith: I haven't heard from you for a while. Are you still there? You: sorry was on a call. ok i will check when i get home if all channels work if not i will try the link you have sent me. Sreejith: Excellent! Sreejith: Thank you for your time and your patience. Have a Good Day.



2012-01-30 09:31:56     HD Channels also added



2012-01-30 09:28:24     Card paired Model number: SYSF26.80 Version number: 4F3153 Serial numbe: 0352039729 Viewing card number: 508 394 806 Operating system version: SYSF26.80 EPG Software version: 40.0.14.11



2012-01-29 10:08:59     Inv 1108 paid



2012-01-28 11:28:20     Sent Invoice Number: 1108 for Sky balance £44.25



2011-12-01 18:24:24     card details didn't save on Sky's system yesterday. channels should be on now



2011-11-30 14:31:46     Please use the new credit number below or all future payments: credit card number: 4599 8572 8079 8028. expiry date: 01/14 3 digit code: 361 osb of £73.55 and cc details set up for monthly payments



2011-11-02 13:21:03     osb £33.12, tried to pay using cc detail provided but payment failed. next bill wil lbe £73.10. channels are back on until 17/11



2011-10-18 16:20:49     card declined cc 7012



2011-10-03 10:36:11     channels off cc number added and payment of £33.31 taken today: card number:**** **** **45 3047. expiry date: 04/15 3 digit code: 582 next bill 17/10 for 32.81



2011-09-20 17:35:26     september offer taken. rec 1057. c.c 7012



2011-09-03 14:30:22     Billing Period Charges Discounts 5 Pack with Sports Pack 17/06/11 - 16/07/11 £43.75 Viewing Subscription Discounted 17/06/11 - 16/07/11 £10.94 CR 5 Pack with Sports Pack 28/05/11 - 16/06/11 £28.23 Viewing Subscription Discounted 28/05/11 - 16/06/11 £7.06 CR Credit for Cancellation of 5 Pack with Sports Pack 28/05/11 - 16/06/11 £28.23 CR Sky TV total: £25.75 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 17/06/11 - 17/06/11 £0.50 Additional Charges total: £0.50 Payment due on 17/06/11 £26.25 Payment Received 14/06/11 £26.25 CR Payment Method: Credit Card Card Type: VISA Card Number: **********347012 Expiry Date: 11/2015 Payment Due Date: 17th of each month



2011-09-02 17:50:04     june / july / august offer paid rec 641 c/c 7012



2011-09-02 17:46:33     Statement date: 03/06/11 Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV £25.75 Billing Period Charges Discounts 5 Pack with Sports Pack 17/06/11 - 16/07/11 £43.75 Viewing Subscription Discounted 17/06/11 - 16/07/11 £10.94 CR Credit for Cancellation of 5 Pack with Sports Pack 28/05/11 - 16/06/11 £28.23 CR 5 Pack with Sports Pack 28/05/11 - 16/06/11 £28.23 Viewing Subscription Discounted 28/05/11 - 16/06/11 £7.06 CR Sky TV total: £25.75 Additional Charges £0.50 Billing Period Charges Discounts Credit Card Admin Charge 17/06/11 - 17/06/11 £0.50 Additional Charges total: £0.50 Payment due on 17/06/11 £26.25 Payment Received 14/06/11 £26.25 CR Account balance £0.00 My Account



2011-09-02 16:56:33     Paid ob with cust cc and added same 5934 7012



2011-01-01 19:34:31     HOST PAID REC 1491 , C/C 3047



2010-12-31 16:19:42     PAID OSB £43.50 BY C.C 45 3047 ADDED SAME



2010-12-31 15:52:33     osb £43.50 c.c declined



2010-12-02 12:37:18     PAID OSB £43.50 BY C.C 453047 ADDED SAME END USER daniella heidi solis tinn 0034 952 880 749



2010-11-01 12:46:27     PAID OSB £43.50 BY C.C 45 3047 ADDED SAME



2010-06-03 14:04:40     resent signals again prob adding c.c done now



2010-06-03 14:03:56     resent signals again prob adding c.c done now



2010-06-02 09:11:07     PAID OSB £40.50 BY C.C 34 7012 ADDED SAME



2010-06-02 09:07:45     There is an overdue debt on your billing account, please pay off the following amount immediately £40.50



2010-03-02 14:32:18     REPAIRED VC, ADDED C/C 347012 & DOWNGRADED TO SPORTS, KNOW, VARIETY, STYLE, MUSIC



2010-02-16 12:41:13     Most Recent Bill (03 February 2010) £49.00 Description Payment Status Amount 14/02/2010 Payment Received £49.00 CR Current Balance: £0.00



2010-02-16 12:39:39     seymo2 elephant1



2009-12-23 18:10:01     Card left at villa in upstairs lounge



2009-12-18 12:09:08     CARD SENT TO STEVE AS FREESAT



2009-12-07 16:11:19     forced action sent card active



2009-10-14 11:04:43     P4 card arrived 508 394 806



2007-05-18 09:43:49     OB of £91 paid cust CC (0424) Added cust CC to ACC (0424) Activated viewing.



2007-05-17 09:40:26     OB of £91, viewing is blocked. Cust CC ending (4419) has expired.



2007-05-01 11:31:45     O/BALANCE OF £43.50 ON ACCOUNT - LETTER DATED 16/04/2007.



2006-07-17 13:56:50     REPAIRED, ON FULL PACK, ADDED CUSTOMERS C/C TO ACCOUNT FOR D/D, ACTIVATED RECORDING



2006-06-22 09:16:43     card out / await payment