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Contract Number 240006864328
Card Number 712 508 035
MultiRoom Number
First NameMRS FIONA & BRIAN
Last NameHERBERT
Address537D FANTON AVENUE
AddressWICKFORD
Address
Town / CityESSEX
PostcodeSS12 9LF
Telephone01268 554 829
Maiden NameTHOMSON
Sky PasswordLEWIS
Date of Birth1971-03-12 00:00:00
e-Mailfanta.herbert@post.alderney.ws
Sky Card Number712 508 035
Prev Sky Card Number702 975 756
Host Fee Paid2018-11-22 00:00:00
Host Fee Due2020-02-01 00:00:00
Create Date2006-06-09 09:54:49
Modification Date2019-12-06 12:01:09
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameFANTA.HERBERT
MySky Passwordthomson12
Contract StatusViewing Abroad



2020-01-13 06:22:51     January sub declining



2019-12-06 12:00:40     December sub paid Your transaction was successful. Transaction ID : 7BP96740BA747034H Copy Address verification service match : G Card verification value match : X Date and time : 12/06/2019 12:00:15 Transaction type : Sale Card number : •••••••••••••••1624 Card type : Visa/Visa Debit/Visa Electron Total amount charged : £71.80 (GBP)



2019-12-04 04:23:11     ADDED DUMMY DD Payment method: Direct Debit Account holders name: FIONA HERBERT Account number: ****9911 Sort code: ****00



2019-11-26 14:57:39     THIS ACCOUNT IS VA WE HAVE RECEIVED AN EMAIL FROM SKY SKY SERVICES WILL BE CANCELLED IN 7 DAYS CAROL TO CANCEL THE DD AT THE BANK - DD cancelled



2019-11-20 11:20:02     20/11/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006864328, MANDATE NO 1077 £50.00



2019-11-06 11:52:22     November sub paid Your transaction was successful. Transaction ID : 6LA4536372275701M Copy Address verification service match : G Card verification value match : M Date and time : 11/06/2019 11:51:56 Transaction type : Sale Card number : •••••••••••••••1624 Card type : Visa/Visa Debit/Visa Electron Total amount charged : £71.80 (GBP)



2019-10-22 07:40:55     21/10/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006864328, MANDATE NO 1077 £50.00



2019-10-03 06:56:15     October sub paid Your transaction was successful. Transaction information Transaction ID 0WF169011L192642G Date and time 03-Oct-2019 06:55:52 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1624 Total £71.80 GBP



2019-09-20 13:23:25     20/09/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006864328, MANDATE NO 1077 £50.00



2019-09-05 13:52:52     September sub paid Your transaction was successful. Transaction information Transaction ID 9XU912798K8926033 Date and time 05-Sep-2019 13:52:30 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1624 Total £71.80 GBP



2019-08-20 11:23:26     20/08/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006864328, MANDATE NO 1077 £50.00



2019-08-01 18:26:05     August sub paid Your transaction was successful. Transaction information Transaction ID 1T281311RP323120H Date and time 01-Aug-2019 18:25:43 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1624 Total £71.80 GBP



2019-07-22 11:29:39     22/07/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006864328, MANDATE NO 1077 £50.00



2019-07-02 06:49:40     July sub paid Your transaction was successful. Transaction information Transaction ID 18S01217F33391226 Date and time 02-Jul-2019 06:49:20 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX1624 Total £71.80 GBP



2019-06-20 11:10:27     20/06/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006864328, MANDATE NO 1077 £48.98



2019-06-14 09:43:32     Offer - £50.00 for 18 months. No Kids and Box Sets. No admin fee. Calendar made.



2019-06-05 13:22:49     customer emailed with new cc 4976 5213 0107 1624 04/21 543



2019-05-29 10:51:56     June sub paid Your transaction was successful. Transaction information Transaction ID 3JP75600C48831948 Date and time 29-May-2019 10:51:34 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3126 Total £71.80 GBP



2019-05-20 12:12:29     20/05/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006864328, MANDATE NO 1077 £42.00



2019-04-30 11:27:48     May sub paid Your transaction was successful. Transaction information Transaction ID 28983374DS359194N Date and time 30-Apr-2019 11:27:14 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3126 Total £71.80 GBP



2019-04-23 14:07:10     23/04/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006864328, MANDATE NO 1077 £42.00



2019-04-02 10:16:27     April sub paid Your transaction was successful. Transaction information Transaction ID 6Y236115XD897780B Date and time 02-Apr-2019 10:15:10 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3126 Total £71.80 GBP



2019-03-20 10:04:20     20/03/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006864328, MANDATE NO 1077 £39.00



2019-03-04 06:46:55     March sub paid Your transaction was successful. Transaction information Transaction ID 2AG90953AM747283K Date and time 04-Mar-2019 07:46:37 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3126 Total £68.80 GBP



2019-02-20 16:39:14     20/02/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006864328, MANDATE NO 1077 £39.00



2019-02-04 06:53:35     February sub paid Your transaction was successful. Transaction information Transaction ID 3FC85460B26302037 Date and time 04-Feb-2019 07:53:17 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3126 Total £68.80 GBP



2019-01-21 13:08:47     21/01/2019 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006864328, MANDATE NO 1077 £39.00



2019-01-07 10:15:01     January sub declined Your transaction was successful. Transaction information Transaction ID 8K070644AF236720R Date and time 07-Jan-2019 11:14:43 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3126 Total £68.80 GBP



2018-12-20 13:18:40     20/12/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006864328, MANDATE NO 1077 £39.00



2018-12-10 06:05:46     December sub paid Your transaction was successful. Transaction information Transaction ID 56160973XS434410J Date and time 10-Dec-2018 07:05:18 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3126 Total £68.80 GBP



2018-11-22 13:24:56     host fee paid Your transaction was successful. Transaction information Transaction ID 05525043JF298021V Date and time 22-Nov-2018 14:24:37 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3126 Total £120.00 GBP



2018-11-20 14:28:57     20/11/2018 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006864328, MANDATE NO 1077 £39.00



2018-11-12 06:46:43     November sub paid Your transaction was successful. Transaction information Transaction ID 29S2012004647961R Date and time 12-Nov-2018 07:46:24 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3126 Total £68.80 GBP



2018-10-22 09:59:07     22/10/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006864328, MANDATE NO 1077 £39.00



2018-10-11 11:51:46     October sub paid Your transaction was successful. Transaction information Transaction ID 1PG68183PB006261R Date and time 11-Oct-2018 11:51:21 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3126 Total £68.80 GBP



2018-09-20 11:47:43     20/09/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006864328, MANDATE NO 1077 £39.00



2018-09-11 11:28:35     September sub paid Your transaction was successful. Transaction information Transaction ID 5F2162993S406504Y Date and time 11-Sep-2018 11:28:09 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3126 Total £68.80 GBP



2018-08-23 20:00:56     22/08/18 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006864328, MANDATE NO 1077 £88.41



2018-08-10 11:57:39     August sub paid Your transaction was successful. Transaction information Transaction ID 63G16952XS040330X Date and time 10-Aug-2018 11:57:22 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX3126 Total £68.80 GBP



2018-07-24 11:44:40     Customer's CC 4979 9213 0113 3126 06/19 655 Customer has the following two Sky cards: 712 508 035 713 917 854



2018-07-13 09:29:42     July sub paid Your transaction was successful. Transaction information Transaction ID 8C935382JV531174K Date and time 13-Jul-2018 09:29:29 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9025 Total £68.80 GBP



2018-07-12 14:38:54     Santander DD already added Current payment details Payment method: Direct Debit Account holders name: Mr And Mrs B Herbert Account number: ****6038 Sort code: ****28 Your new payment due date is 20th of each month August bill will be higher as it will be a double bill September onwards £39.00 Admin done for monthly subs 16th £68.80 976 5213 0105 9025 06/19 619



2018-07-12 10:32:28     Customer emailed asking about their Sky subscriptions, my reply: (engineer@mykhalilah.com) ​Hi​ Nico,​ As far as I'm aware you have two Sky subscriptions 712 508 035 Sky Entertainment + Sports + Cinema + HD £68.80/month​ ​+ £120 annual maintenance fee 712 507 763 Box Sets​ ​+​ ​Sports​ ​+​ ​Cinema​ ​+ HD £83.50 /month​ ​+ £120 annual maintenance fee ​Best regards, Debbie​



2018-07-12 09:46:35     Reinstated with offer - £39.00pm for 12 months. I have removed Kids and Box Sets for a greater discount but if the customer complains. £10 admin fee waived. Calendar made.



2018-07-11 23:59:24     BILLING Payment received 11 Jul -£155.50 WHEN I LOOKED AT FUTURE SUBS IT WAS ZERO WE WILL NEED TO CALL SKY TO REINSTATE BOARD FOR TASK TOMORROW



2018-07-11 16:50:23     paid osb £155.50 with customers new cc 4976 5213 0105 9025 CVC 619 Expiry Date : 06/19 added same



2018-07-11 16:39:39     host fee paid Your transaction was successful. Transaction information Transaction ID 24U927516D818552N Date and time 11-Jul-2018 16:39:18 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX9025 Total £120.00 GBP



2017-12-14 15:08:53     Host fee due 02-02-2018 This account has an OB of £155.50 Do not reactivate without taking host fee



2017-07-11 09:52:27     Set pin to 8035



2016-12-07 12:47:54     Your transaction was successful. Transaction information Transaction ID 1LJ83832WS865731V Date and time 07-Dec-2016 13:46:05 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0930 Total £120.00 GBP



2016-12-07 12:44:30     Latest bill My subscriptions 16 Dec - 15 Jan £72.33 Additional charges £0.30 Total due 16 Dec £72.63



2016-02-18 11:12:52     Sascha wants to activate this card. Paid off OSB £10.50 with customers CC and added details for monthly payments. 4F31A7 03655078042 Full pack HD (35% discount for 10 months) New monthly cost with offers £51.07 then £75.75 TV pin 8035 4562 2090 0418 0930 01/18 734



2016-02-18 10:10:31     Your transaction was successful. Transaction information Transaction ID 7DE96775G0687871L Date and time 18-Feb-2016 11:09:37 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0930 Total £75.75 GBP



2016-02-18 10:09:08     Invoice 18 Feb 2016 Invoice Number: 8835 To: 712 508 035 AVS-CON skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1 1.00 Monthly Subscription Deposit Full pack HD 75.75 75.75 Delete Edit Total £75.75



2015-09-18 11:35:52     Added dummy CC as per board request. 5118 4420 1331 8268 04/17 498 Google Calendar 09:59 (1 hour ago) Reply to me more details » 702 975 756 add dummy cc



2015-09-11 10:48:26     Sending card to Sascha as stock. Sascha Burzynski 556 Chemin De St André St Blaise 06670 France



2015-09-07 11:21:13     card in office



2015-09-04 10:21:07     Card arrived at Terry's 702 975 756 > 712 508 035



2015-09-02 10:37:29     customer called to cancel saod he had already disconnected box etc 3 weeks ago, i have dg to original and reordered card and added calender to add dummy cc in 2 weeks



2015-02-21 10:10:27     Paid OB of £19.92 with cust cc. Paired to box below and added cust cc details below and upgraded to Variety with sports an movies



2015-02-21 10:06:39     PIN 5756



2015-02-20 10:38:18     Friday Morn 10:33 (4 minutes ago) Reply to me Hi, CB is delivering a new card 702 975 756 to this client today and will send a photo through to activate. His payment details are 4659 4480 8154 8247 5/15 089 Vincent Quinn Full pack 9f0a01 0103339013 Thanks Grace



2015-02-20 10:36:56     nvoice 02 Feb 2015 Invoice Number: 7004 To: 558 227 591 TSW RENEWAL skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 558 227 591 HOST FEE CARD TO BE CHANGED 19/02/2015 120.00 120.00 DeleteEdit Total £120.00 Your transaction was successful. Transaction information Transaction ID 97T96672XS668701K Date and time 02-Feb-2015 13:12:10 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX8247 Total £120.00 GBP



2015-02-03 14:48:04     CB TAKEN CARD TO SPAIN 04/01/2015



2015-01-27 10:45:32     Card arrived in office today.



2015-01-26 11:14:55     Replacement card arrived at Terry's 599 799 343 > 702 975 756



2015-01-22 14:28:49     reinstated on original 50%off added dummy cc and reordered card



2014-12-17 16:23:33     cancelled account as host not paid



2014-12-17 16:08:29     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2014-10-09 10:47:45     DOWNGRADED from Variety - Original



2014-10-08 14:16:11     Check your information Some of your information may be missing or incomplete. Please check the following items: 15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2014-09-24 14:38:51     5540 1401 3881 0478 04/17 710 Invoice 24 Sep 2014 Invoice Number: 6514 To: 599 799 343 STL skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 120.00 120.00 Delete Edit Total £120.00



2014-09-24 14:37:02     Variety 16 Sep - 15 Oct £28.00 Additional Charges £0.50 Payment due on 16 Sep £28.50 Your current payment details Payment method: Credit Card Card type: MASTERCARD Card number: ************0478 Expiry date: 04/2017



2014-05-21 10:44:42     paid osb added same 5540 1401 3881 0478 04/17 710



2014-04-01 15:02:51     paid osb added same 5540 1401 3881 0478 04/17 710



2014-02-03 15:47:36     Resent signals for this card and got a brake down of billing. Next bill due on the 16th March £54.50 (March-April) 16 April £27.50



2014-02-03 12:26:07     Your new payment details: Payment method: Credit Card Card type: MASTERCARD Card number: ************0478 Expiry date: 04/2017



2014-02-03 12:23:53     Paid off OSB £64.82 5540 1401 3881 0478 04/17 710



2014-01-31 15:47:19     SPOKE TO CUSTOMER AGAIN - SHE THOUGHT PAYMENT IS IN EUROS SO THERE WAS NOT ENOUGH MONEY IN HER ACCOUNT - SHE WILL PHONE BACK ON MONDAY TO CONFIRM SHE HAS ENOUGH MONEY



2014-01-31 14:33:38     TRIED TO PHONE UP AND PAY OFF OSB BUT THERE IS A DIGIT WONG IN THE CARD DETAILS - HAVE EMAILED CUSTOMER



2014-01-30 17:15:52     client called up regarding channels being off, osb £64.82 she didnt have enough money in her card so she is going to email in tomorrow to let us know when to phone sky and pay the osb and get her channels back on her cc details are: 5540 1401 3881 0418 04/17 710



2014-01-05 15:25:43     Transaction information Transaction ID 9190442936616214R Date and time 05-Jan-2014 15:57:47 o'clock GMT+01:00 Transaction type Sale Card type MasterCard Card number XXXXXXXXXXXX0478 Total £27.50 GBP



2013-12-20 10:14:02     deposit declined



2013-12-05 16:15:25     ignore note below ... took off movies



2013-12-05 16:11:32     took off sports



2013-12-05 15:56:31     paid off ob with cc 0478 and added same and stopped cancellation



2013-12-05 15:51:55     Invoice 05 Dec 2013 Invoice Number: 4739 To: 599 799 343 STL skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 7 1.00 Sky Card Deposit 27.50 27.50 Delete Edit Total £27.50



2013-12-05 15:45:18     599 799 343 need to take cards deposit (STL) card was not taken on activation due to an OSB £43 on the acc. £27.50 on EE 5540 1401 3881 0478 04/17 710 Fri, 20 December



2013-12-05 15:16:06     Your new payment details: Payment method: Credit Card Card type: VISA Card number: ************0478 Expiry date: 04/2017



2013-12-05 14:43:24     PAIRED CARD TO BOX 9F2202 0146270170



2013-11-20 11:15:58     cancelled down account



2013-11-20 00:23:11     CAROL TAKING CARD TO SPAIN



2013-11-18 13:18:09     NEW CARD ARRIVED IN OFFICE 599 799 343 OLD OLD CARD ON ACCOUNT 257 882 431



2013-11-13 12:51:15     reordered card



2013-11-12 14:02:40     ADDED DUMMY CC Your new payment details: Payment method: Credit Card Card type: MASTERCARD Card number: ************9415 Expiry date: 01/2016



2013-11-12 13:59:28     changed address Your current address 59 West BroadwayBRISTOLBS94SY Your new address 537d fanton avenuewickfordessexSS129LF



2013-11-12 12:12:53     Female - Change address, Reorder, add Dummy CC



2013-02-15 11:31:13     ACC ACTIVE Current billPrevious bills Charges on next bill Statement date: 05/02/13 Print CSV PDF Payment received for your last bill, thank you. Amount owing from last bill £0.00 Sky TV Show details£57.50 Payment due on 19/02/13 £57.50 Payment will be collected by direct debit on 19/02/13 Change payment method Change payment due date



2010-02-09 09:40:30     pin 9672



2010-02-03 12:56:56     changed address OLD- 2 MAy ROAD,THE CHASE, SS12 9EX NEW- 59, West Broadway, Henleaze, Bristol, BS9 4SY PIN for movies 2431



2010-02-03 12:42:50     End User - Alison Young 0033 534 524 930 Activated acc repaired to sky+ activated services, on movie pack added cust d/d details to acc (356801) payment due date 16th every month. Sky have given 6 months 25% off offer will end 3rd Aug. CUSTOMER is emailin us her UK address please change FREE of charge



2010-02-03 12:10:55     MY SKY Username FANTA.HERBERT Password thomson12 Email fanta.herbert@post.alderney.ws Date of birth 12/03/1971 Security question Mother's maiden name? Answer to security question thomson



2010-02-03 12:01:35     replacement card for 511 397 085 as card was viewing abroad. ** host fee taken £100 cust c/c (952715) rec 7825 **



2009-12-02 11:20:23     CARD SENT TO SIF ALL FEES DUE ON ACTIVATION



2009-12-01 13:52:11     DOWNGRADED TO VARIETY AND CANCELLED 31DAYS NOTICE



2009-11-27 10:57:34     forced signal sent - card active



2009-10-15 11:39:17     P4 CARD ARRIVED 508 139 672



2009-10-14 16:16:38     acc cancelled



2007-10-02 09:26:35     booked setanta oline with cust CC (4480)



2007-08-27 09:54:28     setanta cancelled



2007-07-31 09:38:42     can not cancel setanta until 27/08/07 task logged



2007-07-31 09:26:48     £15 admin fee received.



2007-07-27 16:12:35     Booked Setanta with custs c/c (ending 4480).



2007-07-27 16:06:25     £15 admin received



2007-06-15 12:09:08     ADDED CUST CC DETAILS(4480)



2006-11-14 12:33:53     please make sure this card is on the sportsworld package



2006-08-23 15:29:31     CARD PAIRED IS ON FULL CUSTOMER ONLY WANTS SPORTS OFFER ENDS 16TH SEPT CUSTOMERS D/D DETAILS ADDED TO ACC ENDING 2361. ALSO BOOKED PREM PLUS WITH CUSTOMERS C.C ENDING 4480



2006-06-21 16:13:32     card out / await payment