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Contract Number 240006865846
Card Number 725 141 931
MultiRoom Number
First NameMRS MARY/John
Last NameCARVAL
Address4 MILL GROVE
AddressPARKSMEAD
AddressTHE CHASE
Town / CityESSEX
PostcodeSS12 9EX
Telephone01268 529 115
Maiden NameANDERSON
Sky PasswordPAULA
Date of Birth1982-04-10 00:00:00
e-Mail
Sky Card Number725 141 931
Prev Sky Card Number711 141 931
Host Fee Paid2014-10-01 00:00:00
Host Fee Due2000-01-01 00:00:00
Create Date2006-06-08 11:25:46
Modification Date2019-11-27 11:35:28
Multi Room Card 1
Multi Room Card 1 Notes
Multi Room Card 2
Multi Room Card 2 Notes
Multi Room Card 3
Multi Room Card 3 Notes
Multi Room Card 4
Multi Room Card 5 Notes
Setanta Acct Number
MySky UsernameMARY.CARVAL
MySky Passwordanderson12
Contract StatusViewing Abroad



2019-11-26 16:42:06     THIS ACCOUNT IS VA WE HAVE RECEIVED AN EMAIL FROM SKY THIS ACCOUNT HAS ALREADY BEEN OFF SINCE MAY 2016



2017-01-05 11:47:43     Sending card to Sascha at AVS. Currently has an OSB of £48.99 which should be able to be wiped when we reinstate the account for Sascha's client.



2016-06-07 16:18:39     Card in office.



2016-06-06 13:37:19     New card arrived at Terry's 711 800 110 > 725 141 931



2016-06-02 10:19:00     Card reordered 2/6/16. Host 1/8/2016



2016-05-16 15:22:36     Added Dummy DD 09 01 28 08806038



2016-05-11 10:14:47     11/05/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006865846, MANDATE NO 0326 £36.71



2016-04-14 14:29:14     Hey Telecom want to cancel the account and have it go off on 31st of May so I've set reminders to add dummy DD and then to reorder the card at the end of the month as it's still in contract with Family



2016-04-11 13:44:16     DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006865846, MANDATE NO 0326 £36.00



2016-04-04 14:50:08     Invoice Number:0482 AWAITING PAYMENT June 2016 Subscription for Family plus Sports £66.75



2016-03-09 13:35:01     09/03/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006865846, MANDATE NO 0326​ £36.00



2016-02-29 12:10:24     Invoice Number:0464 PAID May 2016 subscription on Family plus Sports £66.75



2016-02-25 11:04:50     Invoice Number:0464 AWAITING PAYMENT May 2016 subscription on Family plus Sports £66.75



2016-02-10 09:55:53     10/02/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006865846, MANDATE NO 0326 £36.00



2016-02-04 11:39:05     Invoice Number: 0445 PAID April 2016 subscription on Family plus Sports £66.75



2016-01-20 13:49:49     Invoice Number: 0445 AWAITING PAYMENT April 2016 subscription on Family plus Sports £66.75



2016-01-12 10:27:05     11/01/2016 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006865846, MANDATE NO 0326 £36.00



2016-01-06 10:57:19     Invoice number:0424 PAID March 2016 subscription Family plus Sports £66.75



2015-12-21 15:57:36     Invoice number: 0389 PAID February 2016 subscription on Family plus Sports £66.75



2015-12-09 16:37:20     Invoice number: 0388 PAID January 2016 subscriptioN, Family plus Sports £66.75



2015-12-09 11:15:02     09/12/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006865846, MANDATE NO 0326 £35.65



2015-11-20 11:16:23     Invoice Number:0311 PAID December subscription Family plus Sports £66.75



2015-11-19 12:25:49     Invoice number:0389 AWAITING PAYMENT February 2016 subscription Family plus Sports £66.75



2015-11-19 12:25:38     Invoice number: 0388 AWAITING PAYMENT January 2016 subscription Family plus Sports £66.75



2015-11-13 11:50:14     You received a £1,553.49 GBP payment Transaction ID: 1X9212103M190164C Dear Sky HD Solutions Ltd, Nov 2015 payment paid £66.75 Family plus Sports invoice number 0310



2015-11-11 13:21:15     11/11/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006865846, MANDATE NO 0326 £40.20



2015-11-04 13:03:12     Paired card to box and upgraded to Family + Sports + HD 4F31D4 03648221084 C 3B03 5F85



2015-10-09 11:21:38     Invoice number 0311 Awaiting payment December subscription for 6 cards on Family plus Sports £66.75



2015-10-09 11:21:31     Invoice number 0310 Awaiting payment November subscription for 6 cards on Family plus Sports £66.75



2015-10-09 09:57:23     09/10/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006865846, MANDATE NO 0326 £10.00



2015-10-08 11:56:31     Invoice number 0309 Paid October subscription for 6 cards on Family plus Sports £66.75



2015-10-08 11:56:18     Invoice number 0308 Paid September subscription for 6 cards on Family plus Sports £66.75



2015-09-16 14:46:23     Invoice Number: 0308 September subscription for 6 cards on Family plus Sports £66.75 Awaiting payment



2015-09-16 10:27:57     16/09/2015 DIRECT DEBIT PAYMENT TO SKY DIGITAL REF 00240006865846, MANDATE NO 0326 £16.95



2015-09-07 15:43:01     711 800 110 4F31D4 0364822108 4 C 3B03 5F85



2015-09-07 15:28:19     711 800 110 4F31D4 0364822108 4 C 3B03 5F85



2015-08-31 14:57:49     THIS CARD IS BEING SENT TO KASPER AS PART OF AN ORDER OF 31 CARDS CARD AND FIRST MONTH PAID WE HAVE TO INVOICE MONTHLY FOR SUB FIRST INVOICE TO BE SENT ON ACTIVATION PACKAGE FAMILY SPORTS AND HD I HAVE BEEN UNABLE TO ADD FAMILY AND HD AS THIS IS NOT AN HD BOX WILL NEED TO DO THIS WHEN ACTIVATING Your order Monthly cost Sky TV £37.85 - Sports 1 - Sports 2 Sky Sports Upgrade: 30% Off for 12 Months Sky Sports 3 Free Sky Sports 4 Free New monthly cost with offers £37.85 New monthly cost without offers £45.50 SANTANDER ADDED SKY PAYMENT 9TH MONTH



2015-08-25 15:03:07     NEW CARD ARRIVED IN OFFICE



2015-08-24 16:08:02     Card arrived at Terry's 559 307 459 > 711 800 110



2015-08-20 16:00:35     reinstated on original with 50% off for 12months reordered card added dummy cc



2015-03-18 12:57:57     CANCELLED account 31 days notice 18th April Final billing 9th April £20.83



2014-10-02 13:46:39     Your transaction was successful. Transaction information Transaction ID 6GM13754G8524953B Date and time 02-Oct-2014 13:45:14 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0099 Total £120.00 GBP



2014-09-27 15:54:02     Invoice 27 Sep 2014 Invoice Number: 6543 To: 559 307 459 stl skyhdsolutions@gmail.com From : 53 Caledonia House Evanton Drive Thornliebank Ind Est GLASGOW G46 8JT Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 host fee 120.00 120.00 Delete Edit Total £120.00



2014-01-29 17:16:40     Your transaction was successful. Transaction information Transaction ID 0CX28152FN460471N Date and time 29-Jan-2014 17:40:38 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0099 Total £57.50 GBP



2013-12-24 14:01:13     Paid OB with cc details below and reinstated account. Client doesn't have enough money to pay deposit at the moment. He will call us in January. If not take it in February.



2013-11-19 14:39:23     Check your information Some of your information may be missing or incomplete. Please check the following items: ?15005 - Gateway decline: Your card issuer, not PayPal, declined this transaction. Ask your buyer for another card.



2013-11-19 14:30:36     Invoice 19 Nov 2013 Invoice Number: 4603 To: 559 307 459 stl skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 1.00 sky card deposit 57.50 57.50 Delete Edit Total £57.50



2013-11-19 14:21:51     Sky TV Show£57.00 Billing Period Charges Entertainment Extra with Sports and Movies 09 Nov - 08 Dec £57.00 Sky TV total: £57.00 Additional Charges Show£0.50 Billing Period Charges Credit Card Admin Charge 09 Nov - 09 Nov £0.50 Additional Charges total: £0.50 Payment due on 09 Nov £57.50 Payment Received 09 Nov - £57.50 Account balance



2013-10-01 16:04:55     Your transaction was successful. Transaction information Transaction ID 26P29961N4681615E Date and time 01-Oct-2013 15:44:05 o'clock GMT+01:00 Transaction type Sale Card type Visa Card number XXXXXXXXXXXX0099 Total £100.00 GBP



2013-08-27 15:03:14     Invoice 27 Aug 2013 Invoice Number: 4157 To: 559 307 459 STL skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 2 Victoria Place Rutherglen Glasgow G73 2JP Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 100.00 100.00 Delete Edit Total £100.00



2013-08-27 15:01:45     Paid off OSB £55.65 with cust CC and added details to acc 4751 2700 1440 0099 04/16 445



2013-08-27 12:00:40     Your Sky TV is suspended You have a payment due on the 09 Sep for a total of £55.65



2012-10-03 16:56:32     client called again to query host complaining that he wasnt told about host fee and how does he know we wont take £300 next year :S told him eddie should have informed him about the host fee and i apologise that he didn't, said this about 4 times!!



2012-10-03 15:43:31     added ESPN



2012-10-03 15:38:02     Client called to query host and add ESPN ( 0035021622222)



2012-10-03 10:23:41     HOST FEE PAID Your transaction was successful. Transaction information Transaction ID 99A87359EB304553L . Date and time 03-Oct-2012 10:23:22 o'clock GMT+01:00 . Transaction type Sale . Card type Visa . Card number XXXXXXXXXXXX9760 . Total £100.00 GBP



2012-09-27 15:14:57     Invoice 27 Sep 2012 Invoice Number: 2410 To: 559 307 459 STL skyhdsolutions@gmail.com From : SKY HD Solutions Ltd 1053 Cathcart Road Glasgow G42 9AF Tel: 01355 224226 email: skyhdsolutions@gmail.com Product Code Qty Description Amount Total 3 1.00 Annual Sky Card Host Fee 559 307 459 100.00 100.00 Delete Edit Total £100.00



2012-09-27 15:12:16     Your current payment details Payment method: Credit Card Card type: VISA Card number: ************9760 Expiry date: 07/2015



2012-07-23 20:25:20     Paid off balance with cust cc (9760) and added same



2012-07-23 20:16:28     Customers phone No is 07553801914



2012-04-23 15:54:32     Paid off £52.50 with cust cc and added details to account for monthly payments (627719)



2012-04-11 16:26:21     client called with details to pay balance, i called up to pay it but it declined for osb £52.50, didnt take his number down so couldnt call back to advise



2012-01-26 17:48:05     £86.04 paid using card number £42.97 paid using 4150 4900 0161 4018 04 12 676 £43/07 paid using 4940 1161 3229 9826 11/14 993 added clients own card 4751 2300 1019 9849 11 12 784



2012-01-26 17:30:36     Client paid invoice 1082 for balance £86.04



2012-01-25 14:42:49     client called regarding sky bill Due to pay 86.04 for osb to Sky for billing period 20/12 to 8/2 tried to call stuart back on 07553801914 but not getting answer



2011-12-20 11:51:18     Card only- 559 307 459 Given to STL as per CB 19 12 2011 no money. Regards, Steve.



2011-12-20 09:17:01     Please activate on full sky 1.0.55 0146100919 9F0A04 4751 2300 1019 9849 11 12 784



2011-11-23 20:47:26     Sent to Steve Patmore



2011-11-14 13:15:25     Card arrived by Fedex in office today. Name of sender is P Simpson, Almirante 9N, Avenue de Astorias, La Linea de la Conce 11310 Spain



2011-11-02 12:39:39     end user Oliver Newton



2011-11-02 12:39:10     replaces card 539 329 953



2011-11-01 11:31:46     Previous Card 480 064 393



2011-10-25 11:40:26     Card should not have been reordered as customer wanted the 30 days cancelation period viewing. I have emailed the customer saying there is a problem at sky and we can not add new cc details to the acc. there for viewing wont be switched on at the mo. i would let him know when this is resolved but he will not be charged any more.



2011-10-24 16:29:22     paid osb £39.50 with cust cc 3203 9017 added dummy cc 9415 and reordered card because customer wanted to cancel



2011-10-24 15:55:32     last offer taken rec 1917 cc 9017



2011-10-24 13:05:33     Hi Willie, There is an outstanding balance on your sky account for £13, your credit card has exp. To cancel this account i would have to clear the osb and give sky a 30 day cancellation period. If you could provide new cc details in order to do this i will have your account cancelled down. Regards, Leanne



2011-10-12 17:05:08     CARD EXPIRED 09/11



2011-09-15 13:31:08     offer taken rec 926 cc 9017



2011-08-10 11:47:20     august offer taken. rec 0037. c/c 9017



2011-07-13 14:06:51     offer taken £13 rec 3737 c.c 9017



2011-06-14 15:40:25     diccounted offer taken rec 2913



2011-06-07 09:59:34     Offer taken rec 2713 (039017)



2010-12-01 13:06:23     HOST FEE TAKEN REC 1311 (039017)



2010-07-12 18:06:37     Paid off osb £49 with customers cc and added details to acc (9039017)



2010-07-12 14:01:04     There is an overdue charge on your billing account, please pay the following amount immediately £49.00



2010-05-29 16:43:55     Paid ob of £151.35 with cust cc and added same. * Payment Method: Credit Card * Card Type: MasterCard * Card Holder's Name M Carval * Card Number: **********039017 * Expiry Date: 09/11 * Payment Due Date: 9th of each month



2010-05-03 13:19:09     Paid OB of £102.35 with cust cc and added same



2010-03-31 16:37:42     pin:1963



2010-02-24 16:11:44     Added cust cc details to acc (538755) Your billing account has been reinstated.



2010-02-16 15:17:01     £20 has been credited to the acc and the next 3 months will be 50% off



2010-02-11 14:51:59     END USER MR MCINTOSH 0034 952 790 983



2010-01-19 09:19:27     New card arrived 517 077 715



2010-01-19 09:18:25     Old card 255 211 963



2010-01-15 16:25:02     MY SKY Username MARY.CARVAL Password anderson12 Email m.carval12@post.alderney.ws Date of birth 10/04/1982 Security question Mother's maiden name? Answer to security question anderson £36.25 a month payment due date 9th. changed c/c details on the account as customer was paying for 2 accounts took hers (4740) off and added a prime card on the account (228808)



2010-01-15 11:48:24     sky have sent a new p4 card yesterday and put notes on the account so a CR will b given when the new card is activated



2009-11-10 15:30:09     sky do not have a note of the no 480 064 393 as being sent to this client, therefore they cannot pair the card as they do not have it on their system and will need to send out a replacement card



2009-10-27 09:46:25     FREE CARD TO STL



2009-10-09 12:17:40     on 01/10/2009 p4 card sent to steve patmore



2009-09-14 12:45:43     OB £22.26



2009-09-11 12:09:38     set up sky acc username - mccarval password - anderson (mmn)



2009-09-09 12:01:16     NEW P4 CARD ARRIVED 480 064 393



2009-01-07 16:46:24     Paid off OSB £22 with customers c/c and added details to account (619518)



2008-11-11 11:22:37     HOST FEE RECEIPT 2609 12.09.08



2008-09-30 16:23:33     host fee paid !!!



2008-09-12 15:29:54     Paid off OSB £39.26 with cust c/c and added details to acc (619500) upgraded to 6 mix



2008-06-12 10:50:00     PAID OSB £38 BY C.C236019 ADDED SAME ON 6 MIX



2006-08-31 10:04:06     CUST C/C DETAILS ADDED TO ACC + DOWNGRADED TO VAR/KNOWLEDGE



2006-08-30 16:35:28     ERROR BELOW PACKAGE IS ON FULL. CUSTOMERS SERVICES IS AN HOUR WAIT SO WAS UNABLE TO ADD CUSTOMERS C/C DETAILS TO ACC,



2006-08-30 16:33:29     PAIRED CARD TO NEW BOX,CHANGED PACKAGE TO VARIEY AND KNOWLEDGE AND ADDED CUSTOMERS C/C DETAILS TO ACC ENDING 6019



2006-06-15 16:12:45     CARD OUT - AWAITING PAYMENT



2006-06-08 11:29:53     CARD NOT SOLD - IN OFFICE